Benefits and Insights

Why use Spiceworks?

Key differentiators & advantages of Spiceworks

  • Receive your users’ email requests directly in Spiceworks.
  • Open, close, assign, and even respond to help desk tickets right from your mobile device – all with a few simple text commands
  • Use the Helpdesk Tech role to get rid of distractions and close tickets left and right.
  • Manage your tickets simpler than ever before
  • Quickly create helpdesk tickets or to-dos from anywhere in Spiceworks.
  • Rules allow you to easily group and take action on helpdesk tickets that meet any criteria that you set
  • Import all of the tickets in your existing system to Spiceworks helpdesk and manage those requests and to-dos alongside your IT assets in one place – making Spiceworks your mission control for everything IT!