What is ManageEngine ServiceDesk Plus?
ServiceDesk Plus is a help desk software with integrated asset management built on ITIL framework. More than 20,000 IT managers worldwide use ServiceDesk Plus to manage their IT help desk and assets. ServiceDesk Plus is available in 29 different languages.
Benefits and Insights
Why use ManageEngine ServiceDesk Plus?
Key differentiators & advantages of ManageEngine ServiceDesk Plus
- End users can log in to a web based portal to submit service requests & Incidents.
- Effortless management of your entire IT infrastructure, by demanding in-depth visibility of your assets present in the environment.
- Has flexible knowledge base with option to add unlimited KB articles and allows users to easily search the information.
- Report incidents easily, configure SLA, setup automation & workflows for each category of Incidents and minimize business impact.