[Home](https://www.selecthub.com/) \> [Help Desk Management](https://www.selecthub.com/category/help-desk/) \> [Help Desk Software](https://www.selecthub.com/c/help-desk-software/) \> [Kayako](https://www.selecthub.com/p/help-desk-software/kayako/) \> Kayako vs LiveAgent # Kayako vs LiveAgent Last Updated: May 11th, 2026 Our analysts compared [Kayako](https://www.selecthub.com/p/help-desk-software/kayako/) vs [LiveAgent](https://www.selecthub.com/p/help-desk-software/liveagent/) based on data from our 400+ point analysis of [Help Desk Software](https://www.selecthub.com/c/help-desk-software/), user reviews and our own crowdsourced data from our [free software selection platform](https://www.selecthub.com/about/start-free-selection-project-site/?category=Help Desk Software&cta=help-desk-software). [Overview](#product-overview) [Pricing](#product-pricing) [Our Review](#product-analyst-summary) [User Ratings](#user-sentiment-section) [Features](#product-benefits-features) [Analyst Ratings](#analyst-rating-section) [Comparison Charts](#product-comparison-charts) [Screenshots](#product-screenshots) Remove Add to Compare [![Kayako Software Tool](https://cdn.selecthub.com/products/821fa74b50ba3f7cba1e6c53e8fa6845-79176745b9ed99576f8ba49607b2818e/resources/normal/logo.png?1693316186)](https://www.selecthub.com/p/help-desk-software/kayako/) Remove Add to Compare [![LiveAgent Software Tool](https://cdn.selecthub.com/products/5463b514e21fbd3fec3772fba142a46e-9ed3942e836a45455458097b87668d55/resources/normal/logo.png?1693317427)](https://www.selecthub.com/p/help-desk-software/liveagent/) [ ![Product Awards](https://www.selecthub.com/display/images/awards_badge.svg) ](#awards-section) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Help+Desk+Software&product%5Fname=Kayako&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F821fa74b50ba3f7cba1e6c53e8fa6845-79176745b9ed99576f8ba49607b2818e%2Fresources%2Fnormal%2Flogo.png%3F1693316186) [Demo](https://pmo.selecthub.com/get-product-demo/?category=Help+Desk+Software&product%5Fname=Kayako&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F821fa74b50ba3f7cba1e6c53e8fa6845-79176745b9ed99576f8ba49607b2818e%2Fresources%2Fnormal%2Flogo.png%3F1693316186) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Help+Desk+Software&product%5Fname=Kayako&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F821fa74b50ba3f7cba1e6c53e8fa6845-79176745b9ed99576f8ba49607b2818e%2Fresources%2Fnormal%2Flogo.png%3F1693316186&price=2) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Help+Desk+Software&product%5Fname=Kayako&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F821fa74b50ba3f7cba1e6c53e8fa6845-79176745b9ed99576f8ba49607b2818e%2Fresources%2Fnormal%2Flogo.png%3F1693316186&price=2) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Help+Desk+Software&product%5Fname=LiveAgent&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F5463b514e21fbd3fec3772fba142a46e-9ed3942e836a45455458097b87668d55%2Fresources%2Fnormal%2Flogo.png%3F1693317427) [Demo](https://pmo.selecthub.com/get-product-demo/?category=Help+Desk+Software&product%5Fname=LiveAgent&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F5463b514e21fbd3fec3772fba142a46e-9ed3942e836a45455458097b87668d55%2Fresources%2Fnormal%2Flogo.png%3F1693317427) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Help+Desk+Software&product%5Fname=LiveAgent&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F5463b514e21fbd3fec3772fba142a46e-9ed3942e836a45455458097b87668d55%2Fresources%2Fnormal%2Flogo.png%3F1693317427&price=1) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Help+Desk+Software&product%5Fname=LiveAgent&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F5463b514e21fbd3fec3772fba142a46e-9ed3942e836a45455458097b87668d55%2Fresources%2Fnormal%2Flogo.png%3F1693317427&price=1) ### Products Insights Overall Rating Comparison [ Analyst Rating 67 Detailed Analysis ](#analyst-rating-section) [ User Sentiment ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) (551 Reviews) ](#user-sentiment-section) [ Analyst Rating 83 Detailed Analysis ](#analyst-rating-section) [ User Sentiment ![Excellent User Sentiment](https://www.selecthub.com/display/images/scores/excellent.svg) (3716 Reviews) ](#user-sentiment-section) Price Starts From $15 Monthly [ Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=Kayako&category=Help Desk Software&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/821fa74b50ba3f7cba1e6c53e8fa6845-79176745b9ed99576f8ba49607b2818e/resources/normal/logo.png?1693316186) $9/Agent, Monthly [ Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=LiveAgent&category=Help Desk Software&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/5463b514e21fbd3fec3772fba142a46e-9ed3942e836a45455458097b87668d55/resources/normal/logo.png?1693317427) Pros What we like about Kayako and LiveAgent: **User-Friendly Interface:** Kayako's intuitive design makes it easy for users to navigate and find the information they need quickly. **Comprehensive Features:** Kayako offers a wide range of features, including ticketing, knowledge base, live chat, and reporting, all in one platform. **Automation Capabilities:** Kayako's automation tools, such as auto-responders and ticket routing, streamline workflows and save time. **Mobile Accessibility:** Kayako's mobile app allows users to access and manage their help desk from anywhere, at any time. **Usability:** 77% of users who reviewed this aspect said the software is easy to use and navigate. **Pricing:** According to 82% of reviews on this element, the software offers many features at a great price. **Customer Service:** The customer support channels are responsive and useful, according to 91% of users reviewing support. **Integration:** 86% of users who mentioned this aspect said that the software offers multiple integrations. Cons What we dislike about Kayako and LiveAgent: **Limited Customization:** Users complain about Kayako's limited customization options, making it difficult to tailor the software to their specific business needs. **Complex User Interface:** Kayako's user interface is often criticized for being overly complex and difficult to navigate, leading to a steep learning curve for new users. **Frequent Bugs and Glitches:** Users report experiencing frequent bugs and glitches within Kayako, which can disrupt their workflow and hinder productivity. **Slow Response Times:** Kayako's response times for support queries have been reported as slow, leaving users waiting for extended periods to resolve issues. **Mobile Application:** 84% of users who reviewed the mobile app stated that the notifications, features and design could be improved. ### Our Review Kayako is well-regarded by users for its comprehensive feature set, intuitive interface, and excellent customer support. Many users find it to be a superior alternative to Zendesk due to its more affordable pricing, customizable automation, and robust reporting capabilities. Additionally, Kayako's omnichannel support, which allows for seamless communication across multiple channels, sets it apart from other help desk software. However, some users have reported occasional glitches and limited customization options compared to more expensive competitors. Nevertheless, Kayako remains a highly recommended choice for businesses seeking a reliable and user-friendly help desk solution, particularly for those looking for an affordable and feature-rich option. Its strengths in automation, reporting, and omnichannel support make it an excellent fit for businesses looking to streamline their customer support operations and provide a seamless customer experience. Show more LiveAgent offers live chat and helpdesk capabilities, including advanced ticketing. Users can access and update all aspects of a given customer account. Interactive tools, automated behavior reply terminology, live queries management and intuitive onboarding are some aspects of the software that users appreciate. However, some users noted that the software is pricey and the UI is dated. They also reported issues with the payment gateway, mobile app design, service experience feedback and somewhat limited integration options, in terms of other social media and chat platforms. All things considered, LiveAgent is a decent live chat software suitable for businesses of all sizes. Show more ### Analyst Rating Summary Overall Scores Based on the research and analysis by SelectHub's team of research analysts, Kayako has an analyst rating of 67\. By comparison LiveAgent has an analyst rating of 83. 67 83 Features Comparison **Agent Productivity** Automate repetitive tasks, get pre-written answers for common questions, and track your time spent on tickets so you can focus on solving customer issues faster. 50 83 **Call Center Management** Route customer calls to the right available agent, record conversations for quality, and view key call metrics to keep your phone support running smoothly. 0 66 **Dashboards and Reporting** See real-time performance data and analyze trends in easy-to-read charts, helping you understand where your team is succeeding and where to improve support. 67 67 [Show More](#) [Show More](https://pmo.selecthub.com/customize-data/?category=Help Desk Software) Strengths The best features of Kayako and LiveAgent as judged by user reviews and analyst validation. Platform Security Ticket Management Platform Security Ticket Management Integrations and Extensibility ### Analyst Ratings for Functional Requirements [Customize This Data](#) [Customize This Data](https://pmo.selecthub.com/customize-data/?category=Help Desk Software) How Kayako and LiveAgent compare against the top 9 functional requirements as defined by SelectHub project data. Kayako LiveAgent \+ Add Product [\+ Add Product](https://pmo.selecthub.com/customize-data/?category=Help Desk Software) Agent Productivity Call Center Management Dashboards AndReporting Email Management Live Chat Management Mobile Capabilities Platform Capabilities Team Collaboration Ticket Management 50 0 67 84 73 30 68 79 87 83 66 67 84 84 75 82 82 94 0 25 50 75 100 Implementation Level of Effort Estimation **Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. [Read more](#) **Tier 2:** Supported with workarounds or add-ons that may require additional costs. **Tier 3:** Requires partner integrations or custom development that is often at an additional cost. **Agent Productivity** Automate repetitive tasks, get pre-written answers for common questions, and track your time spent on tickets so you can focus on solving customer issues faster. 50% 0% 50% 83% 0% 17% **Call Center Management** Route customer calls to the right available agent, record conversations for quality, and view key call metrics to keep your phone support running smoothly. 0% 0% 100% 67% 0% 33% **Dashboards And Reporting** See real-time performance data and analyze trends in easy-to-read charts, helping you understand where your team is succeeding and where to improve support. 67% 0% 33% 67% 0% 33% **Email Management** Organize all incoming customer emails into easy-to-track tickets, assign them to the best agent, and ensure no request ever falls through the cracks. 86% 0% 14% 86% 0% 14% **Live Chat Management** Quickly engage website visitors with real-time conversations, handle multiple chats at once, and turn chat transcripts into support tickets when follow-up is needed. 64% 0% 36% 82% 0% 18% **Mobile Capabilities** Manage tickets, respond to customers, and access essential tools from your phone or tablet so your team can provide excellent support even when away from their desks. 40% 0% 60% 60% 0% 40% **Platform Capabilities** Integrate your help desk with other business apps like your CRM, allowing you to share customer data and automate workflows across your entire company. 63% 0% 37% 71% 4% 25% **Team Collaboration** Work together on complex issues by looping in experts, adding private notes to tickets, and sharing information so you can solve problems as a unified team. 67% 0% 33% 83% 0% 17% **Ticket Management** Centralize all customer interactions from every channel into a single, easy-to-use list of tickets, making it simple to track, prioritize, and resolve every request efficiently. 88% 0% 12% 94% 0% 6% **Customize This Data For Your Unique Needs** and compare feature capabilities head-to-head [CUSTOMIZE NOW](#) [CUSTOMIZE NOW](https://pmo.selecthub.com/customize-data/?category=Help Desk Software) ### Analyst Ratings for Technical Requirements [Customize This Data](#) [Customize This Data](https://pmo.selecthub.com/customize-data/?category=Help Desk Software) Implementation Level of Effort Estimation **Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. [Read more](#) **Tier 2:** Supported with workarounds or add-ons that may require additional costs. **Tier 3:** Requires partner integrations or custom development that is often at an additional cost. **Integrations And Extensibility** Connect your support platform with hundreds of other apps and services, allowing you to build customized workflows and share customer data effortlessly across your business. 58% 0% 42% 84% 0% 16% **Platform Security** Protect sensitive customer data with top-tier encryption, control who can access information using detailed permission settings, and meet important regulatory compliance standards easily. 89% 0% 11% 89% 11% 0% **Requirements Summary** Of typical requirements, 59.8% are fully supported out of the box by Kayako including Platform Security, Email Management and Ticket Management. LiveAgent supports 77.9% and excels at Ticket Management, Platform Security and Email Management. Kayako has an analyst rating of 67 and a user sentiment rating of 'great' based on 551 reviews, while LiveAgent has an analyst rating of 83 and a user sentiment rating of 'excellent' based on 3716 reviews. Kayako and LiveAgent are both SelectHub award-winners. ### User Sentiment Summary Kayako has a user sentiment rating of 81 based on 551 reviews. LiveAgent has a user sentiment rating of 93 based on 3716 reviews. ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) 551 reviews ![Excellent User Sentiment](https://www.selecthub.com/display/images/scores/excellent.svg) 3716 reviews Synopsis Evaluating all review platforms, our market analysts have compiled the following user sentiment data. 81% of users recommend this product Kayako has a 'great' User Satisfaction Rating of 81% when considering 551 user reviews from 5 recognized software review sites. 93% of users recommend this product LiveAgent has a 'excellent' User Satisfaction Rating of 93% when considering 3716 user reviews from 5 recognized software review sites. User Review Scores **FinancesOnline** **4.9** (16) **5.0** (172) **G2.com, Inc** **4.1** (197) **4.5** (1313) **Software Advice, Inc** **3.99** (162) **4.68** (1174) **Capterra Inc** **4.0** (156) **4.7** (995) **TrustRadius** **3.2** (20) **4.7** (62) ### Awards SelectHub awards earned by these products based on a comprehensive analysis by our research analysts. No awards. LiveAgent stands above the rest by achieving an ‘Excellent’ rating as a User Favorite. ![User Favorite Award]() ### Product Assistance Training Resources Documentation In Person Live Online Videos Webinars Documentation In Person Live Online Videos Webinars Support Email Phone Chat FAQ Forum Knowledge Base 24/7 Live Support Email Phone Chat FAQ Forum Knowledge Base 24/7 Live Support ### Product Basics Company Size i Small Medium Large Small Medium Large Platforms Supported Windows Mac Linux Android Chromebook Windows Mac Linux Android Chromebook Deployment Supported Cloud On-Premise Mobile Cloud On-Premise Mobile Comparison of Top Alternatives [ Kayako Alternatives](https://www.selecthub.com/help-desk-software/kayako/alternatives/) [ LiveAgent Alternatives](https://www.selecthub.com/help-desk-software/liveagent/alternatives/) ### Screenshots ![Screenshots]()![Screenshots]()![Screenshots]() ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() ### Key Features * **Self-Service:** Give customers access to resources such as self-help articles, FAQs, videos and 24/7 virtual support help with automated replies to common questions. Monitor search terms to identify gaps and optimize content according to customer needs. * **SingleView:** Capture entire customer journeys in a centralized, easy-to-use visualization. Easily enable collaboration among employees with unified resources. * **Live Chat:** Provide convenient service to customers with instant chats on web and mobile platforms. Send proactive messages based on information from conversations and behavior. * **Integration:** Build intelligent, multi-step workflows across various channels and apps in a few clicks. Automate systems to organize, customize and provide proactive support to customers. Generate reports to forecast customer behavior and strategically adapt business practices. * **Shared Inbox:** Manage all conversations with customers in a central location. Categorize and route discussions to the most appropriate agents automatically. Access records of entire customer contact history. read more... * **Ticketing System:** Provide customer service with a centralized response system. Address inquiries from one inbox, update ticket status, gather customer data to identify and solve problems and distribute cases automatically to ensure fast resolution of queries. * **Call Center:** Organize sales and provide support by managing customer calls on a unified platform. Connect devices, add agent phone numbers, place a call button on the website and make calls from the computer. Automate responses with IVR, route conversations to skip unnecessary waiting times, track missed calls using the callback feature and record talks without size limitations. * **Analytics and Reports:** Get insights into the team performance, agent rankings, usage statistics, customer satisfaction ratings, SLA metrics, support channels and other key benchmarks to improve business practices, products and services. Access tag, SLA compliance, channel, department time reports. * **Data Protection:** Enhance safety standards with help desk features to protect customer data and company practices. Ban IP addresses to limit irrelevant inquiries, enable secure login with 2-step verification, protect data between the browser and software using HTTPS encryption and store information in the data center for effective management. * **Gamification:** Take advantage of innovative elements to increase engagement and customer retention. Use customizable badges based on the worker’s performance and benchmarks and leaderboards to showcase achievements. read more... ### Top Alternatives in Help Desk Software [ Freshdesk ](https://www.selecthub.com/p/help-desk-software/freshdesk/) [ Front ](https://www.selecthub.com/p/customer-service-software/front/) [ Gorgias ](https://www.selecthub.com/p/conversational-ai-platforms/gorgias/) [ HappyFox ](https://www.selecthub.com/p/help-desk-software/happyfox/) [ Help Scout ](https://www.selecthub.com/p/help-desk-software/help-scout/) [ HubSpot Service Hub ](https://www.selecthub.com/p/customer-service-software/hubspot-service-hub/) [ Intercom ](https://www.selecthub.com/p/live-chat-software/intercom/) [ Jira ](https://www.selecthub.com/p/project-management-software/jira/) [ Jitbit ](https://www.selecthub.com/p/help-desk-software/jitbit/) [ LiveAgent ](https://www.selecthub.com/p/help-desk-software/liveagent/) [ LiveChat ](https://www.selecthub.com/p/live-chat-software/livechat/) [ Salesforce Service Cloud ](https://www.selecthub.com/p/customer-service-software/salesforce-service-cloud/) [ ServiceNow ](https://www.selecthub.com/p/help-desk-software/servicenow/) [ TeamSupport ](https://www.selecthub.com/p/help-desk-software/teamsupport/) [ Teamwork Desk ](https://www.selecthub.com/p/help-desk-software/teamwork-desk/) ### Related Categories Kayako and LiveAgent can also be found with other leading products in these categories: [ AI Chatbots ](https://www.selecthub.com/c/chatbot-software/) [ AI Help Desk Software ](https://www.selecthub.com/c/ai-help-desk-software/) [ Conversational AI Platforms ](https://www.selecthub.com/c/conversational-ai-platforms/) [ Customer Service Software ](https://www.selecthub.com/c/customer-service-software/) [ Live Chat Software ](https://www.selecthub.com/c/live-chat-software/) Show more [ AI Chatbots ](https://www.selecthub.com/c/chatbot-software/) [ AI Customer Service Agents ](https://www.selecthub.com/c/ai-customer-service-agent-software/) [ CCM Software ](https://www.selecthub.com/c/customer-communication-management-software/) [ Contact Management Software ](https://www.selecthub.com/c/contact-management-software/) [ Conversational AI Platforms ](https://www.selecthub.com/c/conversational-ai-platforms/) [ Conversational IVR Software ](https://www.selecthub.com/c/conversational-ivr-software/) [ Customer Service Software ](https://www.selecthub.com/c/customer-service-software/) [ Knowledge Base Software ](https://www.selecthub.com/c/knowledge-base-software/) [ Live Chat Software ](https://www.selecthub.com/c/live-chat-software/) Show more ### Head-to-Head Comparison ![Kayako Software Tool]() ![Freshdesk Software Tool]() [Kayako VS Freshdesk](https://www.selecthub.com/help-desk-software/freshdesk-vs-kayako/) ![Kayako Software Tool]() ![HappyFox Software Tool]() [Kayako VS HappyFox](https://www.selecthub.com/help-desk-software/kayako-vs-happyfox/) ![Kayako Software Tool]() ![Help Scout Software Tool]() [Kayako VS Help Scout](https://www.selecthub.com/help-desk-software/help-scout-vs-kayako/) ![Kayako Software Tool]() ![Jitbit Software Tool]() [Kayako VS Jitbit](https://www.selecthub.com/help-desk-software/kayako-vs-jitbit/) ![Kayako Software Tool]() ![LiveAgent Software Tool]() [Kayako VS LiveAgent](https://www.selecthub.com/help-desk-software/kayako-vs-liveagent/) ![Kayako Software Tool]() ![ServiceNow Software Tool]() [Kayako VS ServiceNow](https://www.selecthub.com/help-desk-software/servicenow-vs-kayako/) ![Kayako Software Tool]() ![Spiceworks Software Tool]() [Kayako VS Spiceworks](https://www.selecthub.com/help-desk-software/spiceworks-vs-kayako/) ![Kayako Software Tool]() ![TeamSupport Software Tool]() [Kayako VS TeamSupport](https://www.selecthub.com/help-desk-software/kayako-vs-teamsupport/) ![Kayako Software Tool]() ![Teamwork Desk Software Tool]() [Kayako VS Teamwork Desk](https://www.selecthub.com/help-desk-software/kayako-vs-teamwork-desk/) ![Kayako Software Tool]() ![Vision Helpdesk Software Tool]() [Kayako VS Vision Helpdesk](https://www.selecthub.com/help-desk-software/kayako-vs-vision-helpdesk/) ![Kayako Software Tool]() ![Zendesk Software Tool]() [Kayako VS Zendesk](https://www.selecthub.com/help-desk-software/zendesk-vs-kayako/) ![Kayako Software Tool]() ![Zoho Desk Software Tool]() [Kayako VS Zoho Desk](https://www.selecthub.com/help-desk-software/zoho-desk-vs-kayako/) **About SelectHub (and our data)** We’re the employee-owned Austin-based startup democratizing software data so you can make your decisions in an influence-free zone. Our market data is crowdsourced from our user-base of 100,000+ companies. WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more... ![SelectHub Products Reporting and Analytics]() [ Build Your Requirements](https://pmo.selecthub.com/help-desk-software-requirements-onsite/) ![SelectHub Products Cost and Pricing Guide]() [ Get Your Free Comparison Report](https://pmo.selecthub.com/request-custom-scorecard/?category=Help%20Desk%20Software) **Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. Fully or moderately supported out-of-the-box with industry-leading capabilities and is immediately available after installation without needing any add-ons, integrations, or custom development. **Tier 2:** Supported with workarounds or add-ons that may require additional costs. Not directly available in the software, but can be accomplished using other built-in features, workarounds, or add-ons/products from the vendor with or without any additional cost. **Tier 3:** Requires partner integrations or custom development that is often at an additional cost. Requires additional integrations, plugins, marketplace applications from a third-party vendor, or custom development using the APIs, libraries, extensions, and development framework supported by the software, with or without any additional cost. 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