What is Kace Service Desk Management?
The Dell KACE K1000 Management Appliance can help you provide your end users with a high quality help desk that’s tightly integrated with the K1000’s IT asset management (ITAM), configuration management, reporting, and alert capabilities. The K1000’s service desk capabilities provide advanced functionality to automate repetitive tasks, along with robust incident management (e.g. ticketing) capabilities.
Benefits and Insights
Why use Kace Service Desk Management?
Key differentiators & advantages of Kace Service Desk Management
- Improve IT efficiency with a comprehensive, integrated help desk
- Customize K1000 to fit your organization’s needs
- Provide powerful ticket management
- Generate robust reporting and SLA controls
- Reduce desk visits with remote support
- Enable self-sufficiency with K1000’s end-user portal
- Provide mobile access with K1000 GO Mobile App integration
- Easily resolve issues with integration to the ITNinja knowledgebase