Based on the latest available data we've collected, the following solutions are the top ITSM software: Compare up to **2 products** at a time below: Why Trust SelectHub We focus on providing you with accurate and transparent data so you can make clear, confident decisions about which product will best meet your needs. Our analyst scores are based on our evaluation of products across 100+ features. See the full methodology below for what we scored and how we weighted it. We also offer an analyst-led evaluation program that vendors can purchase to receive direct analyst collaboration, a comprehensive product audit, and request for information (RFI) validation. The program doesn't allow vendors to pay for a specific score, though verification informs final placement. Full details on how verification affects rankings are in the methodology. Product User Sentiment i The percentage of users who would recommend this product based on user reviews collected from popular reviews sites. Company Size Start Price Free Trial 1\. [ Jira Service Management ](#product-jira-service-management) #### 86% Great Any company size $19.04 Per Agent, Monthly 2\. [ Genuity ](#product-genuity) #### 100% Excellent Small & medium companies $49.99 Monthly 3\. [ GLPi ](#product-glpi) #### 90% Excellent Any company size $17 Per User, Monthly 4\. [ Track-It ](#product-track-it) #### 78% Good Any company size $50 Monthly 5\. [ SysAid ](#product-sysaid) #### 91% Excellent Medium & large companies $79 Per User, Monthly 6\. [ FreshService ](#product-freshservice) #### 91% Excellent Any company size $16.14 Per User, Monthly 7\. [ iTOP ](#product-itop) #### 80% Great Any company size Custom Quote i iTOP doesn't have a fixed starting price. For pricing details, you'll need to request a custom quote. Factors that can influence final pricing for ITSM Software typically include number of users, chosen modules or features, level of support, services like implementation, and add-ons. 8\. [ EasyVista ](#product-easyvista) #### 100% Excellent Any company size Custom Quote i EasyVista doesn't have a fixed starting price. For pricing details, you'll need to request a custom quote. Factors that can influence final pricing for ITSM Software typically include number of users, chosen modules or features, level of support, services like implementation, and add-ons. 9\. [ Ivanti Neurons ](#product-ivanti-neurons) #### 87% Great Any company size Custom Quote i Ivanti Neurons doesn't have a fixed starting price. For pricing details, you'll need to request a custom quote. Factors that can influence final pricing for ITSM Software typically include number of users, chosen modules or features, level of support, services like implementation, and add-ons. 10\. [ Remedyforce ](#product-remedyforce) #### 85% Great Medium & large companies $115 Per User, Monthly Compare Products Compare [See All ITSM Software ](#view-products) #### Methodology: How We Score Products For our analysis of ITSM software, our research and content teams gather information from multiple sources including user reviews from leading reviews sites, the vendor website, and supplemental vendor materials such as help articles, case studies, spec sheets, and product videos on YouTube. This multi-source approach helps eliminate bias and gives you the full picture of what to expect from each product. [ ](https://www.selecthub.com/p/itsm-software/jira-service-management/) [Jira Service Management](https://www.selecthub.com/p/itsm-software/jira-service-management/) Compare User Sentiment: 86% of users recommend this product i Based on user reviews collected from popular reviews sites. Start Price: [ $19.04Per Agent, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=ITSM+Software&product%5Fname=Jira%2BService%2BManagement&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fitsm-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fa9dcc146714bd053238b84413ef7a3ff-c956af2f0929aa37b7755032936ac505%2Fresources%2Fnormal%2Flogo.png%3F1741980568&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Jira+Service+Management&category=ITSM+Software&product%5Flogo=https://cdn.selecthub.com/products/a9dcc146714bd053238b84413ef7a3ff-c956af2f0929aa37b7755032936ac505/resources/normal/logo.png?1741980568)) Good For: Any company size * Pros & Cons * Review * Key Features * Media * **Seamless Integrations:** User reviews consistently praise how well Jira Service Management connects with other Atlassian products, such as Jira Software and Confluence, creating a unified work environment. * **Automation Capabilities:** Users highlight that the platform's automation tools are essential for streamlining repetitive tasks, like routing tickets and escalating issues, which ultimately saves time and boosts efficiency. * **Customizable Workflows:** A major advantage reported by users is the ability to tailor workflows to match their specific needs, allowing them to manage various requests, incidents, and changes through adaptable processes. * **Steep Learning Curve:** User reviews commonly mention that JSM can be difficult to learn, especially for those who aren't tech-savvy, presenting challenges for team members who aren't as technically inclined. * **Complex Setup:** Getting JSM up and running can be complicated, often requiring a significant time investment to configure properly, potentially delaying the software's ability to deliver value quickly. * **Limited Customization:** While JSM offers customization options, unlocking its full potential might require additional coding or purchasing marketplace add-ons, which could increase costs and complexity. * **Customer Communication:** User reviews indicate that JSM has limited options for keeping customers informed about the status of their requests, potentially leading to a less transparent and satisfactory customer experience. [ Read Full Review](https://www.selecthub.com/p/itsm-software/jira-service-management/) [Visit Site](https://www.atlassian.com/software/jira/service-management) Is your help desk experience stuck in second gear? Jira Service Management (JSM) is generally well-regarded as a help desk software solution, but recent user reviews present a more intricate narrative. While JSM earns praise for its robust IT service management capabilities, particularly its seamless integration with other Atlassian tools and customizable workflows, users increasingly express concerns about its complexity and limitations. A recurring theme in recent reviews is the steep learning curve and the need for extensive customization, often requiring coding expertise, to fully leverage JSM's potential. For instance, one user lamented the lack of built-in process configurations, forcing users to build from scratch, a sentiment echoed by others who find the platform less intuitive than competitors. This "build-it-yourself" approach, while offering flexibility, can be a double-edged sword, demanding significant time and resources, particularly for smaller teams or those new to the platform. Furthermore, users highlight the reliance on marketplace add-ons to address functionality gaps, such as customer and organization management, which can lead to increased costs and integration challenges. While JSM excels in incident management and request tracking, its limitations in handling subtasks and time tracking, often requiring workarounds, are notable drawbacks. Overall, JSM emerges as a powerful but demanding tool, best suited for larger organizations or those already familiar with the Atlassian ecosystem, willing to invest in training and customization to unlock its full potential. Smaller teams or those seeking a more intuitive, out-of-the-box solution might find JSM's complexity and reliance on add-ons a significant hurdle. [ Read Full Review](https://www.selecthub.com/p/itsm-software/jira-service-management/) [Visit Site](https://www.atlassian.com/software/jira/service-management) * **Intuitive Request Portal:** Provides a user-friendly interface for customers to submit and track their requests effortlessly. * **Customizable Workflows:** Allows teams to tailor workflows to fit their specific processes, ensuring efficient task management. * **Integrated Knowledge Base:** Seamlessly connects with Confluence to provide self-service options and reduce repetitive inquiries. * **Automation Rules:** Enables the creation of automated processes to handle repetitive tasks, freeing up team resources for more complex issues. * **Incident Management:** Offers robust tools for tracking, managing, and resolving incidents quickly, minimizing downtime. [ Read Full Review](https://www.selecthub.com/p/itsm-software/jira-service-management/) [Visit Site](https://www.atlassian.com/software/jira/service-management) ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() [ Read Full Review](https://www.selecthub.com/p/itsm-software/jira-service-management/) [Visit Site](https://www.atlassian.com/software/jira/service-management) [ ](https://www.selecthub.com/p/itsm-software/genuity/) [Genuity](https://www.selecthub.com/p/itsm-software/genuity/) Compare User Sentiment: 100% of users recommend this product i Based on user reviews collected from popular reviews sites. Start Price: [ $49.99Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=ITSM+Software&product%5Fname=Genuity&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fitsm-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F7ca77ae5a007aee7d0d2dc2acf885faa-7af5d0b6eedae21bc642d001210fb475%2Fresources%2Fnormal%2Flogo.png%3F1739816401&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Genuity&category=ITSM+Software&product%5Flogo=https://cdn.selecthub.com/products/7ca77ae5a007aee7d0d2dc2acf885faa-7af5d0b6eedae21bc642d001210fb475/resources/normal/logo.png?1739816401)) Good For: Small & medium companies * Pros & Cons * Review * Key Features * Media * **Intuitive Design:** User reviews highlight Genuity's user-friendly interface, making it easy to navigate and utilize its features effectively. * **Robust Tracking:** Users appreciate the software's strong IT asset tracking capabilities, allowing for efficient management and oversight of their technology resources. * **Efficient Support Desk:** Genuity's support desk features are highly regarded by users, enabling them to resolve issues and get assistance promptly. * **Cost-Effective Solution:** With a monthly cost of $29.99, Genuity is praised for its budget-friendly pricing, making it accessible to a wide range of businesses. * **Responsive Support:** User reviews consistently mention the excellent customer support provided by Genuity, ensuring that any questions or concerns are addressed effectively. * **Continuous Improvement:** Genuity is recognized for its commitment to ongoing enhancement, regularly adding new features based on user feedback and industry trends. * **Bulk Updates:** User reviews mention that Genuity is missing bulk update features, which are essential for efficient IT management in larger organizations. * **Learning Curve:** Some users have reported that Genuity has a steep learning curve, requiring significant time and effort to become proficient. This could lead to slower adoption rates and reduced productivity initially. [ Read Full Review](https://www.selecthub.com/p/itsm-software/genuity/) [Visit Site](https://gogenuity.com/) Is Genuity the genuine article when it comes to IT service management? User reviews from the past year suggest a resounding "almost." Genuity garners praise for its user-friendly interface, making even complex IT tasks manageable. Users particularly appreciate the robust IT asset tracking, highlighting its comprehensiveness in managing both hardware and software resources. The efficient support desk features, coupled with a responsive and knowledgeable customer service team, further enhance its appeal. One user even raved about the "bulk import" feature being a lifesaver. However, some users point out a lack of bulk update features as a notable drawback, potentially slowing down certain administrative tasks. Genuity's key strength lies in its ability to simplify intricate IT processes, particularly asset management and support desk operations. Its intuitive interface and responsive customer support contribute significantly to this strength, making it a favorite among users who value ease of use and reliable assistance. While it shines in these areas, the absence of certain features, such as bulk updates, compared to competitors might make some users hesitant. Genuity seems to be an ideal choice for businesses, especially small to medium-sized enterprises, seeking a user-friendly and cost-effective IT management solution. Its intuitive design and strong customer support make it easy to adopt, even for teams with limited technical expertise. However, larger organizations or those requiring more advanced features might need to consider alternatives to fully meet their specific needs. [ Read Full Review](https://www.selecthub.com/p/itsm-software/genuity/) [Visit Site](https://gogenuity.com/) * **Comprehensive Asset Management:** Track and manage IT assets with detailed insights into hardware and software inventory. * **Intuitive Ticketing System:** Streamline issue resolution with a user-friendly interface for submitting and tracking support tickets. * **Customizable Dashboards:** Tailor dashboards to display key metrics and performance indicators relevant to your organization. * **Automated Workflows:** Enhance efficiency by automating routine tasks and processes, reducing manual intervention. * **Robust Reporting Tools:** Generate detailed reports with customizable templates to analyze IT service performance and trends. [ Read Full Review](https://www.selecthub.com/p/itsm-software/genuity/) [Visit Site](https://gogenuity.com/) ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() [ Read Full Review](https://www.selecthub.com/p/itsm-software/genuity/) [Visit Site](https://gogenuity.com/) [ ](https://www.selecthub.com/p/itsm-software/glpi/) [GLPi](https://www.selecthub.com/p/itsm-software/glpi/) Compare User Sentiment: 90% of users recommend this product i Based on user reviews collected from popular reviews sites. Start Price: [ $17Per User, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=ITSM+Software&product%5Fname=GLPi&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fitsm-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Ffe2e8c9e03498e3bd2c4c2205afdfc44-eacf331f0ffc35d4b482f1d15a887d3b%2Fresources%2Fnormal%2Flogo.png%3F1693328897&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=GLPi&category=ITSM+Software&product%5Flogo=https://cdn.selecthub.com/products/fe2e8c9e03498e3bd2c4c2205afdfc44-eacf331f0ffc35d4b482f1d15a887d3b/resources/normal/logo.png?1693328897)) Good For: Any company size * Pros & Cons * Review * Key Features * Media * **Intuitive Interface:** GLPi's user-friendly interface streamlines ticket management, making it easy for help desk teams to navigate and resolve issues quickly. * **Comprehensive Features:** GLPi offers a robust suite of features, including ticket tracking, asset management, knowledge base, and reporting, meeting diverse help desk requirements. * **Customization Options:** GLPi's customizable fields and workflows allow help desk teams to tailor the software to their specific processes, ensuring a seamless fit. * **Open Source Platform:** As an open source solution, GLPi is free to use and modify, providing flexibility and cost savings for help desks. * **Strong Community Support:** GLPi boasts an active user community and extensive documentation, offering ample support and resources for help desk teams. * **Poorly Designed Interface:** Users complain about a cluttered and unintuitive interface that makes it difficult to navigate and find the necessary information quickly. * **Limited Customization Options:** Users have expressed frustration with the limited ability to customize the software to meet their specific needs, leading to a lack of flexibility. * **Inconsistent Performance:** Users have reported issues with slow loading times and occasional system crashes, which can disrupt workflow and cause delays. * **Lack of Mobile Functionality:** Users have noted the absence of a dedicated mobile app, making it inconvenient to access the software while on the go. * **Insufficient Reporting Capabilities:** Users have complained about the limited reporting features, which hinder their ability to generate comprehensive reports and analyze key metrics. [ Read Full Review](https://www.selecthub.com/p/itsm-software/glpi/) [Visit Site](https://glpi-project.org/) Users of GLPi praise its open-source nature, which allows for customization and integration with other systems. They also appreciate its comprehensive feature set, including ticket management, asset tracking, and knowledge base. GLPi is often compared to proprietary solutions like ServiceNow and Jira Service Management. While these paid options offer more advanced features, GLPi's strengths lie in its cost-effectiveness and flexibility. Differentiating factors include GLPi's strong community support and its ability to handle complex IT environments. For example, users highlight its robust reporting capabilities, which enable them to track key metrics and identify areas for improvement. Additionally, GLPi's open-source nature allows users to tailor the software to their specific needs, making it a highly adaptable solution. GLPi is best suited for organizations seeking a cost-effective and customizable help desk solution. Its open-source nature and strong community support make it an ideal choice for businesses with limited budgets or those requiring a tailored approach to IT service management. [ Read Full Review](https://www.selecthub.com/p/itsm-software/glpi/) [Visit Site](https://glpi-project.org/) * **Multi-company support:** Manage multiple companies and their assets from a single interface. * **CMDB integration:** Integrate with ITIL-compliant CMDBs to track assets and configurations. * **Self-service portal:** Empower users to create and track tickets, access knowledge base articles, and view service catalogs. * **SLA management:** Set and track service level agreements (SLAs) to ensure timely ticket resolution. * **Automated workflows:** Create automated workflows to streamline ticket handling, reduce response times, and improve efficiency. [ Read Full Review](https://www.selecthub.com/p/itsm-software/glpi/) [Visit Site](https://glpi-project.org/) ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() [ Read Full Review](https://www.selecthub.com/p/itsm-software/glpi/) [Visit Site](https://glpi-project.org/) [ ](https://www.selecthub.com/p/itsm-software/track-it/) [Track-It](https://www.selecthub.com/p/itsm-software/track-it/) Compare User Sentiment: 78% of users recommend this product i Based on user reviews collected from popular reviews sites. Start Price: [ $50Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=ITSM+Software&product%5Fname=Track-It&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fitsm-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fd61e4bbd6393c9111e6526ea173a7c8b-47c031c4212ce5d79d1f644189f2e831%2Fresources%2Fnormal%2Flogo.png%3F1693316184&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Track-It&category=ITSM+Software&product%5Flogo=https://cdn.selecthub.com/products/d61e4bbd6393c9111e6526ea173a7c8b-47c031c4212ce5d79d1f644189f2e831/resources/normal/logo.png?1693316184)) Good For: Any company size * Pros & Cons * Review * Key Features * Media * **Intuitive Interface:** User-friendly dashboard and customizable workflows streamline ticket management, making it easy to track and resolve issues. * **Automated Workflows:** Automates routine tasks such as ticket assignment, escalation, and notifications, freeing up agents to focus on complex issues. * **Robust Reporting:** Provides comprehensive reports and analytics that help IT teams identify trends, measure performance, and make data-driven decisions. * **Extensive Integrations:** Integrates with various business systems, including CRM, ERP, and monitoring tools, for seamless information exchange. * **Knowledge Base Management:** Allows users to create and share a centralized knowledge base, reducing ticket volume and improving self-service capabilities. * **Complex Interface:** Track-It's interface is often criticized for being cluttered and difficult to navigate, leading to a steep learning curve and reduced productivity. * **Limited Customization:** While Track-It offers some customization options, users often find them insufficient for tailoring the software to their specific needs. * **Lack of Automation:** Track-It's automation capabilities are limited, requiring manual intervention for many tasks, which can increase workload and reduce efficiency. * **Insufficient Reporting:** Track-It's reporting features are often considered basic and lack the depth and flexibility needed for comprehensive data analysis. * **Integration Challenges:** Integrating Track-It with other systems can be complex and time-consuming, hindering collaboration and data sharing. [ Read Full Review](https://www.selecthub.com/p/itsm-software/track-it/) [Visit Site](https://www.trackit.com/) Track-It is a user-friendly and customizable help desk software that simplifies ticket management and streamlines IT processes. Its strengths lie in its intuitive interface, robust automation capabilities, and comprehensive reporting suite. These features enable users to quickly resolve incidents, track progress, and identify areas for improvement. Compared to similar products, Track-It stands out with its customizable workflows that adapt to specific business needs, reducing manual tasks and improving efficiency. However, some users have reported occasional performance issues, particularly in large-scale environments. Additionally, the reporting functionality, while comprehensive, may require additional customization to meet specific requirements. Despite these drawbacks, Track-It remains a highly recommended solution for businesses seeking a feature-rich and scalable help desk software. Its strengths in incident management, automation, and reporting make it an ideal choice for organizations looking to streamline their IT operations and improve customer satisfaction. [ Read Full Review](https://www.selecthub.com/p/itsm-software/track-it/) [Visit Site](https://www.trackit.com/) * **Help Desk and Ticketing:** Boost customer satisfaction and resolution rates, keep workflows from falling through the cracks and reduce costs. Check and analyze the amount of IT work, time spent on workflows, priorities of open tickets and top issues impacting business. * **HR and Facilities Management:** Get access to tools such as Active Directory integration, a ticket timer, ticket templates, Service Level Agreements (SLAs), scheduled tickets, parent/child tickets, scheduled reports, automatic email to ticket conversion, escalations and notifications, skill routing and automatic prioritization. * **Change Management:** Eliminate financial loss and downtime from unapproved and unplanned changes. Use a system that efficiently tracks, requests, reviews and approves network changes through effective enforcement, review and approval automation. * **Knowledge Management:** Save money, efforts and time by building a database of answers and solutions with the help of lessons from previous help desk tickets. * **Mobile App:** Save time and improve team efficiency by adding and updating tickets while on the go. [ Read Full Review](https://www.selecthub.com/p/itsm-software/track-it/) [Visit Site](https://www.trackit.com/) ![Screenshots]()![Screenshots]()![Screenshots]() [ Read Full Review](https://www.selecthub.com/p/itsm-software/track-it/) [Visit Site](https://www.trackit.com/) [ ](https://www.selecthub.com/p/itsm-software/sysaid/) [SysAid](https://www.selecthub.com/p/itsm-software/sysaid/) Compare User Sentiment: 91% of users recommend this product i Based on user reviews collected from popular reviews sites. Start Price: [ $79Per User, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=ITSM+Software&product%5Fname=SysAid&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fitsm-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Ff1b6f2857fb6d44dd73c7041e0aa0f19-b002168d9b6746ae6a1b347059a236eb%2Fresources%2Foriginal%2Flogo.svg%3F1775070041&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=SysAid&category=ITSM+Software&product%5Flogo=https://cdn.selecthub.com/products/f1b6f2857fb6d44dd73c7041e0aa0f19-b002168d9b6746ae6a1b347059a236eb/resources/original/logo.svg?1775070041)) Good For: Medium & large companies * Pros & Cons * Review * Key Features * Media * **User-Friendly Interface:** SysAid is known for its intuitive design, making it easy for IT teams to navigate and use its features effectively. * **Efficient Ticketing System:** The platform excels in streamlining ticket management, enabling IT teams to track, prioritize, and resolve issues efficiently. * **Automation Capabilities:** SysAid offers automation features, such as automated ticket routing, which can save time and improve the speed of issue resolution. * **Self-Service Portal:** The availability of a self-service portal empowers end-users to find solutions to common problems independently, reducing the workload on IT staff. * **Customization Limitations:** Some users have reported that SysAid's customization options are not as extensive as those offered by some competing ITSM tools, potentially limiting their ability to tailor the platform to their specific needs. * **Integration Challenges:** Integrating SysAid with certain third-party systems can be challenging, and some users have mentioned encountering unexpected costs associated with integrations. * **Change Management Interface:** While generally considered user-friendly, some users have found the interface for change management to be less intuitive compared to other ITSM solutions. * **Support Responsiveness:** Although SysAid's support is generally regarded as reliable, there have been suggestions that there's room for improvement in terms of proactiveness in addressing user issues. [ Read Full Review](https://www.selecthub.com/p/itsm-software/sysaid/) [Visit Site](https://www.sysaid.com/) Is SysAid the system you need to aid your IT needs? User reviews from the past year paint a largely positive picture of SysAid, particularly highlighting its prowess in IT Service Management (ITSM). Users consistently praise its intuitive interface and robust ticketing system, which streamlines incident tracking and resolution, a crucial aspect of IT support. SysAid's asset management capabilities also receive high marks, providing organizations with a centralized platform to track and manage their IT assets throughout their lifecycle. This granular visibility is essential for optimizing resource allocation and ensuring business continuity. However, some users point out limitations in SysAid's customization options, noting that tailoring the platform to specific workflows can be challenging. Integration with other business systems has also been cited as an area for improvement. While SysAid offers integrations, some users have found the process to be less seamless than desired. Despite these drawbacks, SysAid's affordability, compared to competitors like Jira, makes it a compelling choice for small to medium-sized businesses. For organizations seeking a comprehensive yet cost-effective ITSM solution, SysAid emerges as a strong contender, especially for those prioritizing efficient ticketing and asset management. However, businesses with complex workflows requiring extensive customization or seamless integration with a diverse technology stack might need to weigh these factors carefully when considering SysAid. [ Read Full Review](https://www.selecthub.com/p/itsm-software/sysaid/) [Visit Site](https://www.sysaid.com/) * **Service Desk Automation:** Automates repetitive tasks such as ticket routing and prioritization, freeing up IT staff for more complex issues. * **Asset Management:** Provides a comprehensive view of all IT assets, including hardware and software, to streamline inventory tracking and management. * **Self-Service Portal:** Empowers users to resolve common issues independently through a user-friendly interface, reducing the burden on IT support teams. * **Incident Management:** Facilitates efficient tracking and resolution of IT incidents with customizable workflows and automated notifications. * **Change Management:** Offers structured processes for managing IT changes, minimizing risks and ensuring compliance with organizational policies. [ Read Full Review](https://www.selecthub.com/p/itsm-software/sysaid/) [Visit Site](https://www.sysaid.com/) ![Screenshots]() [ Read Full Review](https://www.selecthub.com/p/itsm-software/sysaid/) [Visit Site](https://www.sysaid.com/) [ ](https://www.selecthub.com/p/itsm-software/freshservice/) [FreshService](https://www.selecthub.com/p/itsm-software/freshservice/) Compare User Sentiment: 91% of users recommend this product i Based on user reviews collected from popular reviews sites. Start Price: [ $16.14Per User, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=ITSM+Software&product%5Fname=FreshService&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fitsm-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Ff4e369c0a468d3aeeda0593ba90b5e55-738edc9e70a1d343a6feec27896d07b4%2Fresources%2Fnormal%2Flogo.png%3F1739617194&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=FreshService&category=ITSM+Software&product%5Flogo=https://cdn.selecthub.com/products/f4e369c0a468d3aeeda0593ba90b5e55-738edc9e70a1d343a6feec27896d07b4/resources/normal/logo.png?1739617194)) Good For: Any company size * Pros & Cons * Review * Key Features * Media * **Intuitive Interface:** Freshservice is praised by user reviews for its user-friendly design, which makes it easy for IT staff at all technical skill levels to use and navigate. * **Robust Automation:** User reviews highlight Freshservice's strong automation capabilities, enabling businesses to streamline repetitive IT tasks, such as ticket routing, which can free up IT staff for more strategic initiatives. * **Centralized Asset Management:** User reviews state Freshservice provides a centralized system for tracking and managing IT assets, including hardware and software, enabling businesses to optimize asset utilization. * **Reporting Customization:** User reviews indicate reporting customization is limited, potentially impacting users who need highly granular or tailored reports. * **Mobile App Experience:** The mobile app, while functional, has areas for improvement, particularly regarding user experience and features, which could impact user satisfaction and efficiency. * **Integrations:** User reviews, particularly regarding Jamfcloud integration, suggest that Freshservice integrations can be unreliable and prone to errors, potentially causing frustration and workflow disruptions for users relying on specific integrations. [ Read Full Review](https://www.selecthub.com/p/itsm-software/freshservice/) [Visit Site](https://freshservice.com/) [ ![Pratiksha Thayil](https://www.selecthub.com/wp-content/uploads/2019/12/Pratiksha-Thayil-96x96.jpg) Written By Pratiksha Thayil, Technical Content Writer ](https://www.selecthub.com/author/pratiksha-thayil/) Is FreshService always refreshing, or does using it feel like a Monday morning? User reviews from the last year indicate FreshService is a breath of fresh air in the IT Service Management (ITSM) space, especially for its intuitive design and automation capabilities, which users say make it incredibly easy to use. Users consistently praise the clean interface, finding it much easier to navigate than some competing tools that feel clunky in comparison. The automation features are a major plus, streamlining tasks like ticket routing and incident resolution, which frees up IT teams to focus on more important projects. One user even compared FreshService favorably to ServiceNow, highlighting that it delivers similar functionality at a much lower price point. However, some users wish for more robust reporting customization, noting that the current limitations prevent them from performing in-depth analysis. Additionally, the mobile app's functionality has received some negative feedback, with users describing it as "clunky" and in need of a refresh. Think of it like a brand-new race car with a frustratingly outdated navigation system - it gets you where you need to go, but not without encountering a few potholes along the way. Overall, FreshService appears to be a great option for organizations, particularly small to medium-sized businesses, that need a robust yet affordable ITSM solution. It's like finding a reliable, affordable car - it may not have all the bells and whistles of a luxury model, but it reliably gets you where you need to go without breaking the bank. Its user-friendly design and automation features make it an excellent choice for teams who are new to ITSM or who are looking to streamline their current processes. However, organizations with complex reporting needs or that heavily rely on mobile functionality may want to explore other options or wait for FreshService to catch up. [ Read Full Review](https://www.selecthub.com/p/itsm-software/freshservice/) [Visit Site](https://freshservice.com/) * **Incident Management:** Streamlines the process of restoring normal service operations with a structured workflow for logging, categorizing, and resolving incidents. * **Service Catalog:** Offers a customizable catalog of IT services that employees can request, enhancing user experience and service delivery. * **Change Management:** Facilitates the planning, approval, and implementation of changes to minimize risk and disruption to IT services. * **Asset Management:** Provides a comprehensive view of IT assets, enabling tracking, management, and optimization of hardware and software resources. * **Problem Management:** Identifies and manages the root causes of incidents to prevent recurrence, using a systematic approach to problem resolution. [ Read Full Review](https://www.selecthub.com/p/itsm-software/freshservice/) [Visit Site](https://freshservice.com/) ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() [ Read Full Review](https://www.selecthub.com/p/itsm-software/freshservice/) [Visit Site](https://freshservice.com/) [ ](https://www.selecthub.com/p/itsm-software/otrs/) [OTRS](https://www.selecthub.com/p/itsm-software/otrs/) Compare User Sentiment: 90% of users recommend this product i Based on user reviews collected from popular reviews sites. Start Price: [ Custom Quote i OTRS doesn't have a fixed starting price. For pricing details, you'll need to request a custom quote. Factors that can influence final pricing for ITSM Software typically include number of users, chosen modules or features, level of support, services like implementation, and add-ons. ](https://pmo.selecthub.com/get-product-pricing/?category=ITSM+Software&product%5Fname=OTRS&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fitsm-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F2202eeec3aeb5e6c7b99327035076a80-f111628834e3798a7a18120b84b73e78%2Fresources%2Fnormal%2Flogo.webp%3F1739617857&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=OTRS&category=ITSM+Software&product%5Flogo=https://cdn.selecthub.com/products/2202eeec3aeb5e6c7b99327035076a80-f111628834e3798a7a18120b84b73e78/resources/normal/logo.webp?1739617857)) Good For: Any company size * Pros & Cons * Review * Key Features * Media * **Robust Ticket Management:** User reviews consistently praise OTRS for its efficient ticket management, enabling organized tracking and resolution of IT issues. * **Customization:** Users appreciate the flexibility to tailor workflows, create templates, and customize fields, adapting OTRS to their specific needs. * **Integration:** OTRS is noted for its compatibility with other IT tools, including ADFS servers, streamlining operations and data flow. * **Comprehensive History:** The software provides a detailed record of past and ongoing tickets, including solutions implemented, aiding in knowledge management and problem resolution. * **Steep Learning Curve:** User reviews describe OTRS as having a steep learning curve, especially for administrators who need to go beyond basic configurations. * **Outdated Interface:** Some user reviews mention that the user interface feels outdated, which can hinder navigation and overall user experience. * **Limited Reporting:** Users have pointed out that the reporting functionality in OTRS can be difficult to use effectively without additional paid features. * **Data Encryption Issues:** Some user reviews report experiencing problems with the data encryption module, indicating potential security concerns. [ Read Full Review](https://www.selecthub.com/p/itsm-software/otrs/) [Visit Site](https://www.otrs.com) Is OTRS the one true solution for IT service management? User reviews from the last year suggest a more nuanced answer. While OTRS is generally praised for its robust ticket management system and cost-effectiveness, particularly for organizations prioritizing customization, some users find its interface outdated and less intuitive than competitors like Jira Service Management. For instance, one user lauded OTRS's email inbound capabilities as "maybe unique!" and praised its customizability, while another found the user interface "looking quite old" and difficult to navigate. This contrast highlights a key differentiating factor: OTRS's strength lies in its flexibility for experienced users who can leverage its open-source nature for deep customization, while its weakness lies in its steeper learning curve for beginners. This makes OTRS ideal for organizations with dedicated IT staff comfortable with customization and command-line management, as they can tailor the platform to their specific workflows. However, smaller teams or those seeking a more intuitive, out-of-the-box solution might find OTRS's learning curve a hurdle. In essence, OTRS is like a seasoned mechanic's toolbox: powerful in the right hands, but potentially overwhelming for a novice. [ Read Full Review](https://www.selecthub.com/p/itsm-software/otrs/) [Visit Site](https://www.otrs.com) * **Ticket Management:** Efficiently organize and prioritize customer inquiries with a robust ticketing system that supports categorization, tagging, and escalation. * **Automated Workflows:** Streamline repetitive tasks through customizable automation rules, reducing manual intervention and improving response times. * **Knowledge Base Integration:** Empower agents with access to a comprehensive repository of solutions and FAQs, facilitating quicker resolution of common issues. * **Multi-Channel Support:** Handle customer interactions across various channels, including email, phone, and chat, from a single unified interface. * **Service Level Management:** Define and monitor service level agreements (SLAs) to ensure compliance and maintain high standards of customer service. [ Read Full Review](https://www.selecthub.com/p/itsm-software/otrs/) [Visit Site](https://www.otrs.com) ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() [ Read Full Review](https://www.selecthub.com/p/itsm-software/otrs/) [Visit Site](https://www.otrs.com) [ ](https://www.selecthub.com/p/itsm-software/itop/) [iTOP](https://www.selecthub.com/p/itsm-software/itop/) Compare User Sentiment: 80% of users recommend this product i Based on user reviews collected from popular reviews sites. Start Price: [ Custom Quote i iTOP doesn't have a fixed starting price. For pricing details, you'll need to request a custom quote. Factors that can influence final pricing for ITSM Software typically include number of users, chosen modules or features, level of support, services like implementation, and add-ons. ](https://pmo.selecthub.com/get-product-pricing/?category=ITSM+Software&product%5Fname=iTOP&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fitsm-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fb64bdf76ab9e818a9374f1a926e8663c-eacf331f0ffc35d4b482f1d15a887d3b%2Fresources%2Fnormal%2Flogo.png%3F1693328577&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=iTOP&category=ITSM+Software&product%5Flogo=https://cdn.selecthub.com/products/b64bdf76ab9e818a9374f1a926e8663c-eacf331f0ffc35d4b482f1d15a887d3b/resources/normal/logo.png?1693328577)) Good For: Any company size * Pros & Cons * Review * Key Features * Media * **Intuitive Interface:** User reviews frequently mention that iTOP is easy to use and navigate. * **ITIL Alignment:** iTOP is designed to be compatible with ITIL best practices, which can be helpful for organizations that are looking to adopt or improve their IT service management processes. * **Comprehensive CMDB:** Users praise iTOP's Configuration Management Database (CMDB) for its ability to track IT assets and their relationships, providing a centralized view of the IT environment. * **Workflow Management:** iTOP receives positive feedback for its workflow management capabilities, enabling organizations to define, manage, and automate IT processes, such as incident, problem, and change management. * **Real-Time Asset Tracking:** Users appreciate iTOP's ability to provide real-time visibility into IT asset status and location, which can be valuable for asset management and support activities. * **Outdated Interface:** User reviews mention the interface feels outdated, which might impact user experience for those accustomed to modern software design. * **Limited Community Support:** Some users have reported that community support can be lacking, potentially posing challenges for troubleshooting and getting help with complex issues. [ Read Full Review](https://www.selecthub.com/p/itsm-software/itop/) [Visit Site](https://www.combodo.com) Is iTOP the cream of the crop when it comes to IT service management solutions? User reviews suggest that iTOP is a capable and versatile platform, particularly celebrated for its user-friendly design and adaptable nature. Users rave about its intuitive interface, making it a breeze to navigate and manage IT tasks, even for those new to such systems. Its strength lies in its ability to streamline workflows, making complex processes like virtual server discovery and asset tracking significantly easier. For instance, one user highlighted how iTOP's customization allowed them to tailor the platform to their specific work environment, resulting in more efficient IT resource management. However, some users have voiced concerns about limitations in customization options, finding that certain features lack the flexibility they desire. While iTOP excels in its core functionalities and user-friendliness, the limited customization might pose a challenge for organizations with very specific needs. Overall, iTOP proves to be a robust and reliable solution, especially well-suited for small to medium-sized businesses seeking a user-friendly and efficient IT service management platform. Its intuitive interface, coupled with its robust features, makes it a valuable asset for organizations looking to streamline their IT operations without a steep learning curve. [ Read Full Review](https://www.selecthub.com/p/itsm-software/itop/) [Visit Site](https://www.combodo.com) * **CMDB (Configuration Management Database):** Centralizes all IT assets and configurations, providing a comprehensive view of the IT environment. * **Incident Management:** Streamlines the process of logging, tracking, and resolving incidents to minimize downtime and improve service quality. * **Change Management:** Facilitates the planning, approval, and implementation of changes to IT systems, reducing the risk of disruptions. * **Problem Management:** Identifies and manages the root causes of incidents to prevent recurrence and improve system reliability. * **Service Catalog:** Offers a structured repository of available IT services, enabling users to request and access services efficiently. [ Read Full Review](https://www.selecthub.com/p/itsm-software/itop/) [Visit Site](https://www.combodo.com) ![Screenshots]()![Screenshots]() [ Read Full Review](https://www.selecthub.com/p/itsm-software/itop/) [Visit Site](https://www.combodo.com) [ ](https://www.selecthub.com/p/itsm-software/easyvista/) [EasyVista](https://www.selecthub.com/p/itsm-software/easyvista/) Compare User Sentiment: 100% of users recommend this product i Based on user reviews collected from popular reviews sites. Start Price: [ Custom Quote i EasyVista doesn't have a fixed starting price. For pricing details, you'll need to request a custom quote. Factors that can influence final pricing for ITSM Software typically include number of users, chosen modules or features, level of support, services like implementation, and add-ons. ](https://pmo.selecthub.com/get-product-pricing/?category=ITSM+Software&product%5Fname=EasyVista&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fitsm-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F8deb714d5a66d70cf8deac8cd3f79734-678125488404ebd9576fe55212b88ce5%2Fresources%2Fnormal%2Flogo.png%3F1739621635&price=1) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=EasyVista&category=ITSM+Software&product%5Flogo=https://cdn.selecthub.com/products/8deb714d5a66d70cf8deac8cd3f79734-678125488404ebd9576fe55212b88ce5/resources/normal/logo.png?1739621635)) Good For: Any company size * Pros & Cons * Review * Key Features * Media * **User Interface:** EasyVista is often praised for its user-friendly design, making it easy for IT staff to manage services. * **Workflow Automation:** The software's robust workflow automation capabilities streamline IT processes, improving efficiency. * **Customization:** EasyVista allows for codeless configuration, enabling users to tailor the platform to their specific needs without extensive coding knowledge. * **Analytics and Reporting:** The software provides powerful analytics and reporting tools, offering insights into IT performance and enabling data-driven decision-making. * **ITIL Alignment:** EasyVista supports comprehensive ITIL processes, ensuring adherence to industry best practices for IT service management. * **Slow and Buggy Interface:** User reviews frequently mention a slow and cumbersome interface, describing it as "clunky" and prone to bugs. This can lead to frustration and reduced productivity for users. * **Confusing Navigation:** Users have reported difficulties navigating the software, finding it difficult to locate desired features and functionalities. This suggests a lack of intuitiveness in the user interface design. * **Limited Integrations:** EasyVista offers limited integrations with third-party tools, which can be a significant drawback for organizations reliant on a diverse technology stack. This limitation can hinder seamless data flow and process automation. * **Slow Support:** Some users have expressed dissatisfaction with the responsiveness and effectiveness of EasyVista's customer support, describing it as slow to address issues. Timely and efficient support is crucial for resolving technical difficulties and maximizing software uptime. [ Read Full Review](https://www.selecthub.com/p/itsm-software/easyvista/) [Visit Site](https://www.easyvista.com/) Is EasyVista truly an easy vista to achieving streamlined IT service management? While EasyVista offers a robust platform for enhancing IT service management, user reviews over the past year present a mixed bag, highlighting both noteworthy strengths and areas needing improvement. Users consistently applaud EasyVista for its user-friendly interface, robust workflow automation capabilities, and cost-effectiveness, particularly in comparison to competitors like ServiceNow. These features are praised for simplifying complex tasks such as incident tracking and service request fulfillment. For instance, users highlight the intuitive drag-and-drop interface for creating automated workflows, saving time and reducing manual effort. However, some users express concerns about occasional slow interface response times, confusing navigation in certain areas, and occasional bugs that hamper the user experience. A significant differentiating factor is EasyVista's focus on adaptability, allowing extensive customization to align with specific organizational needs. Users appreciate the flexibility to tailor workflows, forms, and reports, ensuring the platform seamlessly integrates into existing processes. However, this strength becomes a double-edged sword, as some users find the extensive customization options overwhelming, leading to a steeper learning curve. While EasyVista boasts powerful analytics and reporting tools, some users find the knowledge base and support lacking, citing slow response times and limited integrations with other tools as pain points. This is particularly crucial for organizations heavily reliant on a diverse technology stack. Overall, EasyVista emerges as a strong contender for organizations seeking a cost-effective and adaptable ITSM solution, particularly those prioritizing ease of use and automation. However, potential adopters should weigh the potential drawbacks, especially if extensive integrations and responsive support are critical requirements. [ Read Full Review](https://www.selecthub.com/p/itsm-software/easyvista/) [Visit Site](https://www.easyvista.com/) * **Service Catalog:** Offers a customizable service catalog that allows organizations to define and manage IT services efficiently. * **Self-Service Portal:** Provides an intuitive self-service portal for end-users to submit requests and track their status. * **Incident Management:** Streamlines the process of identifying, logging, and resolving incidents to minimize downtime. * **Problem Management:** Facilitates root cause analysis and helps in preventing recurring issues by managing problems effectively. * **Change Management:** Ensures controlled and efficient handling of changes to IT systems with a structured change management process. [ Read Full Review](https://www.selecthub.com/p/itsm-software/easyvista/) [Visit Site](https://www.easyvista.com/) ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() [ Read Full Review](https://www.selecthub.com/p/itsm-software/easyvista/) [Visit Site](https://www.easyvista.com/) [ ](https://www.selecthub.com/p/itsm-software/ivanti-neurons/) [Ivanti Neurons](https://www.selecthub.com/p/itsm-software/ivanti-neurons/) Compare User Sentiment: 87% of users recommend this product i Based on user reviews collected from popular reviews sites. Start Price: [ Custom Quote i Ivanti Neurons doesn't have a fixed starting price. For pricing details, you'll need to request a custom quote. Factors that can influence final pricing for ITSM Software typically include number of users, chosen modules or features, level of support, services like implementation, and add-ons. ](https://pmo.selecthub.com/get-product-pricing/?category=ITSM+Software&product%5Fname=Ivanti%2BNeurons&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fitsm-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Ff461285987ddc0629f8a4ab6477642b5-c553cb4ddb938bba38a6b1e159e59283%2Fresources%2Fnormal%2Flogo.png%3F1750111806&price=3) Free Trial: No Good For: Any company size * Pros & Cons * Review * Key Features * Media * **High Customization:** Users appreciate the ability to tailor workflows, forms, and interfaces to meet specific organizational needs, enhancing the platform’s flexibility. * **Robust Automation:** Ivanti Neurons effectively automates routine tasks such as employee onboarding, allowing IT teams to focus on more strategic initiatives. * **Seamless Integration:** The platform integrates smoothly with other tools and systems, creating a unified IT environment that streamlines operations. * **User-Friendly Interface:** Particularly in IT Asset Management, the intuitive interface makes it easy for users to navigate and manage assets efficiently. * **Powerful Asset Tracking:** Users highlight the comprehensive asset tracking features that provide detailed visibility into hardware and software inventories. * **Effective Lifecycle Management:** The tool supports complete lifecycle management of assets, ensuring optimal utilization and timely upgrades or disposal. * **Enhanced Visibility:** Improved visibility into IT assets aids in license compliance and helps in reducing maintenance costs, as noted in user reviews. * **License Compliance Support:** Ivanti Neurons assists organizations in maintaining software license compliance, minimizing the risk of legal issues and penalties. * **Cost Reduction:** By optimizing asset management and automating ITSM processes, businesses can achieve significant cost savings in maintenance and operations. * **Outdated User Interface:** Users find the interface lacks modern design elements, making navigation less intuitive and potentially hindering productivity. * **Slow Support Response:** Several reviews mention delays in technical support, especially when addressing bugs or configuration issues, affecting timely problem resolution. * **High Licensing Costs:** The pricing structure is cited as a drawback, with some businesses finding the licensing fees steep compared to alternative solutions. * **Complex Customization:** While customization is a strength, it can lead to a steep learning curve and complicated setup processes for new users. * **Integration Challenges:** Integrating non-IT service processes remains difficult, limiting the platform’s versatility across broader organizational functions. * **User Experience Issues:** The overall user experience is affected by inconsistencies in the interface design, making it less user-friendly for some team members. [ Read Full Review](https://www.selecthub.com/p/itsm-software/ivanti-neurons/) [Visit Site](https://www.ivanti.com/products/it-asset-management-suite) [ ![Ritika Dixit](https://www.selecthub.com/wp-content/uploads/2020/12/Ritika-96x96.jpg) Written By Ritika Dixit, Technical Content Writer ](https://www.selecthub.com/author/ritika-dixit/) Looking to boost your IT brainpower with Ivanti Neurons? Over the past year, user reviews for Ivanti Neurons have been largely positive, highlighting its impressive flexibility and extensive customization options that allow organizations to tailor the software to their unique needs. Users appreciate the AI-driven automation features, which streamline workflows, reduce manual tasks, and enhance overall productivity. The ability to manage multiple departments, including IT and HR, adds to its versatility, making it a valuable tool for diverse operational requirements. In the realm of IT Asset Management, Ivanti Neurons excels in asset tracking and lifecycle management, aiding organizations in maintaining compliance and optimizing asset utilization. However, some users have raised concerns about the support services, noting that both account and technical support can sometimes fall short, potentially impacting the user experience. The user interface has also received mixed feedback; while some find it functional, others feel it is outdated and not as intuitive as competing solutions, which can create a learning curve for new users. Additionally, the high level of configurability may require significant resource investment, making it less accessible for smaller organizations or those with limited IT support. When compared to competitors like ServiceNow and Jira Service Management, Ivanti Neurons stands out with its robust automation and customization capabilities. However, it may lag behind in integration flexibility and modern UI design. ServiceNow, for example, is praised for its superior integration and support, albeit at a higher cost and with a steeper learning curve. Despite these challenges, Ivanti Neurons remains a strong contender for organizations seeking a highly customizable and automated ITSM and ITAM solution. Its advanced features are particularly beneficial for larger enterprises with the resources to fully leverage its capabilities, while smaller organizations may need to weigh the benefits against the potential drawbacks in support and user interface. [ Read Full Review](https://www.selecthub.com/p/itsm-software/ivanti-neurons/) [Visit Site](https://www.ivanti.com/products/it-asset-management-suite) * **IT Asset Management:** Capabilities include: * **Lifecycle Tracking:** Track assets from purchase throughout their lifespans to disposal from a convenient central hub. * **Asset Repository:** Create and manage asset profiles including lifecycle data, identifying information, inventory, asset location, repair history and warranties. * **Product Catalog:** Search for assets, inventory or orders to find information easily and to create work orders. * **Financial Management:** Generate cost reports, track asset depreciation and budget for future purchases. Store asset costs — including resources used for repair — in asset profiles. * **Contract Management:** View, search and manage contracts with clients, suppliers or vendors. Gauge vendor performance via scorecards. * **Barcode Scanning:** Generate custom barcodes that can be scanned to pull up asset profiles, track inventory and log maintenance records. * **Integrations:** Seamlessly integrate with a configuration database management system and access it through the cloud. Also, import normalized data from cloud-hosted sources. * **Lifecycle Tracking:** Track assets from purchase throughout their lifespans to disposal from a convenient central hub. * **Asset Repository:** Create and manage asset profiles including lifecycle data, identifying information, inventory, asset location, repair history and warranties. * **Product Catalog:** Search for assets, inventory or orders to find information easily and to create work orders. * **Financial Management:** Generate cost reports, track asset depreciation and budget for future purchases. Store asset costs — including resources used for repair — in asset profiles. [ Read Full Review](https://www.selecthub.com/p/itsm-software/ivanti-neurons/) [Visit Site](https://www.ivanti.com/products/it-asset-management-suite) ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() [ Read Full Review](https://www.selecthub.com/p/itsm-software/ivanti-neurons/) [Visit Site](https://www.ivanti.com/products/it-asset-management-suite) #### Filter Products (36) Pricing $10 or less $10 - $100 $100 - $500 $500 - $1,000 $1,000 or more Company Size Small Medium Large Deployment Cloud On-Premise Platform Linux MacOS Windows Free Trial Apply Reset filters ## All ITSM Software Showing 1 - 20 of 36 Products Sort by Most Popular Starting Price (Low to High) Starting Price (High to Low) User Sentiment [ Jira Service Management by Atlassian ](https://www.selecthub.com/p/itsm-software/jira-service-management/) [View Product Details ](https://www.selecthub.com/p/itsm-software/jira-service-management/) Start Price: [ $19.04Per Agent, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=ITSM+Software&product%5Fname=Jira%2BService%2BManagement&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fitsm-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fa9dcc146714bd053238b84413ef7a3ff-c956af2f0929aa37b7755032936ac505%2Fresources%2Fnormal%2Flogo.png%3F1741980568&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Jira+Service+Management&category=ITSM+Software&product%5Flogo=https://cdn.selecthub.com/products/a9dcc146714bd053238b84413ef7a3ff-c956af2f0929aa37b7755032936ac505/resources/normal/logo.png?1741980568)) Good For: Any company size Deployment: Cloud, On-Premise User Sentiment: 86% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.atlassian.com/software/jira/service-management) Comparethe top leaders [ Genuity by Genuity ](https://www.selecthub.com/p/itsm-software/genuity/) [View Product Details ](https://www.selecthub.com/p/itsm-software/genuity/) Start Price: [ $49.99Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=ITSM+Software&product%5Fname=Genuity&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fitsm-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F7ca77ae5a007aee7d0d2dc2acf885faa-7af5d0b6eedae21bc642d001210fb475%2Fresources%2Fnormal%2Flogo.png%3F1739816401&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Genuity&category=ITSM+Software&product%5Flogo=https://cdn.selecthub.com/products/7ca77ae5a007aee7d0d2dc2acf885faa-7af5d0b6eedae21bc642d001210fb475/resources/normal/logo.png?1739816401)) Good For: Small & medium companies Deployment: Cloud User Sentiment: 100% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://gogenuity.com/) Comparethe top leaders [ GLPi by TECLIB ](https://www.selecthub.com/p/itsm-software/glpi/) [View Product Details ](https://www.selecthub.com/p/itsm-software/glpi/) Start Price: [ $17Per User, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=ITSM+Software&product%5Fname=GLPi&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fitsm-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Ffe2e8c9e03498e3bd2c4c2205afdfc44-eacf331f0ffc35d4b482f1d15a887d3b%2Fresources%2Fnormal%2Flogo.png%3F1693328897&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=GLPi&category=ITSM+Software&product%5Flogo=https://cdn.selecthub.com/products/fe2e8c9e03498e3bd2c4c2205afdfc44-eacf331f0ffc35d4b482f1d15a887d3b/resources/normal/logo.png?1693328897)) Good For: Any company size Deployment: On-Premise User Sentiment: 90% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://glpi-project.org/) Comparethe top leaders [ Track-It by BMC Software ](https://www.selecthub.com/p/itsm-software/track-it/) [View Product Details ](https://www.selecthub.com/p/itsm-software/track-it/) Start Price: [ $50Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=ITSM+Software&product%5Fname=Track-It&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fitsm-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fd61e4bbd6393c9111e6526ea173a7c8b-47c031c4212ce5d79d1f644189f2e831%2Fresources%2Fnormal%2Flogo.png%3F1693316184&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Track-It&category=ITSM+Software&product%5Flogo=https://cdn.selecthub.com/products/d61e4bbd6393c9111e6526ea173a7c8b-47c031c4212ce5d79d1f644189f2e831/resources/normal/logo.png?1693316184)) Good For: Any company size Deployment: On-Premise User Sentiment: 78% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.trackit.com/) Comparethe top leaders [ SysAid by SysAid ](https://www.selecthub.com/p/itsm-software/sysaid/) [View Product Details ](https://www.selecthub.com/p/itsm-software/sysaid/) Start Price: [ $79Per User, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=ITSM+Software&product%5Fname=SysAid&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fitsm-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Ff1b6f2857fb6d44dd73c7041e0aa0f19-b002168d9b6746ae6a1b347059a236eb%2Fresources%2Foriginal%2Flogo.svg%3F1775070041&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=SysAid&category=ITSM+Software&product%5Flogo=https://cdn.selecthub.com/products/f1b6f2857fb6d44dd73c7041e0aa0f19-b002168d9b6746ae6a1b347059a236eb/resources/original/logo.svg?1775070041)) Good For: Medium & large companies Deployment: Cloud, On-Premise User Sentiment: 91% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.sysaid.com/) Comparethe top leaders [ FreshService by Freshworks ](https://www.selecthub.com/p/itsm-software/freshservice/) [View Product Details ](https://www.selecthub.com/p/itsm-software/freshservice/) Start Price: [ $16.14Per User, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=ITSM+Software&product%5Fname=FreshService&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fitsm-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Ff4e369c0a468d3aeeda0593ba90b5e55-738edc9e70a1d343a6feec27896d07b4%2Fresources%2Fnormal%2Flogo.png%3F1739617194&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=FreshService&category=ITSM+Software&product%5Flogo=https://cdn.selecthub.com/products/f4e369c0a468d3aeeda0593ba90b5e55-738edc9e70a1d343a6feec27896d07b4/resources/normal/logo.png?1739617194)) Good For: Any company size Deployment: Cloud User Sentiment: 91% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://freshservice.com/) Comparethe top leaders [ OTRS by OTRS ](https://www.selecthub.com/p/itsm-software/otrs/) [View Product Details ](https://www.selecthub.com/p/itsm-software/otrs/) Start Price: [ Custom Quote i OTRS doesn't have a fixed starting price. For pricing details, you'll need to request a custom quote. Factors that can influence final pricing for ITSM Software typically include number of users, chosen modules or features, level of support, services like implementation, and add-ons. ](https://pmo.selecthub.com/get-product-pricing/?category=ITSM+Software&product%5Fname=OTRS&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fitsm-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F2202eeec3aeb5e6c7b99327035076a80-f111628834e3798a7a18120b84b73e78%2Fresources%2Fnormal%2Flogo.webp%3F1739617857&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=OTRS&category=ITSM+Software&product%5Flogo=https://cdn.selecthub.com/products/2202eeec3aeb5e6c7b99327035076a80-f111628834e3798a7a18120b84b73e78/resources/normal/logo.webp?1739617857)) Good For: Any company size Deployment: Cloud, On-Premise User Sentiment: 90% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.otrs.com) Comparethe top leaders [ iTOP by Combodo ](https://www.selecthub.com/p/itsm-software/itop/) [View Product Details ](https://www.selecthub.com/p/itsm-software/itop/) Start Price: [ Custom Quote i iTOP doesn't have a fixed starting price. For pricing details, you'll need to request a custom quote. Factors that can influence final pricing for ITSM Software typically include number of users, chosen modules or features, level of support, services like implementation, and add-ons. ](https://pmo.selecthub.com/get-product-pricing/?category=ITSM+Software&product%5Fname=iTOP&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fitsm-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fb64bdf76ab9e818a9374f1a926e8663c-eacf331f0ffc35d4b482f1d15a887d3b%2Fresources%2Fnormal%2Flogo.png%3F1693328577&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=iTOP&category=ITSM+Software&product%5Flogo=https://cdn.selecthub.com/products/b64bdf76ab9e818a9374f1a926e8663c-eacf331f0ffc35d4b482f1d15a887d3b/resources/normal/logo.png?1693328577)) Good For: Any company size Deployment: Cloud, On-Premise User Sentiment: 80% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.combodo.com) Comparethe top leaders [ EasyVista by EasyVista ](https://www.selecthub.com/p/itsm-software/easyvista/) [View Product Details ](https://www.selecthub.com/p/itsm-software/easyvista/) Start Price: [ Custom Quote i EasyVista doesn't have a fixed starting price. For pricing details, you'll need to request a custom quote. Factors that can influence final pricing for ITSM Software typically include number of users, chosen modules or features, level of support, services like implementation, and add-ons. ](https://pmo.selecthub.com/get-product-pricing/?category=ITSM+Software&product%5Fname=EasyVista&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fitsm-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F8deb714d5a66d70cf8deac8cd3f79734-678125488404ebd9576fe55212b88ce5%2Fresources%2Fnormal%2Flogo.png%3F1739621635&price=1) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=EasyVista&category=ITSM+Software&product%5Flogo=https://cdn.selecthub.com/products/8deb714d5a66d70cf8deac8cd3f79734-678125488404ebd9576fe55212b88ce5/resources/normal/logo.png?1739621635)) Good For: Any company size Deployment: Cloud, On-Premise User Sentiment: 100% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.easyvista.com/) Comparethe top leaders [ Ivanti Neurons by Ivanti ](https://www.selecthub.com/p/itsm-software/ivanti-neurons/) [View Product Details ](https://www.selecthub.com/p/itsm-software/ivanti-neurons/) Start Price: [ Custom Quote i Ivanti Neurons doesn't have a fixed starting price. For pricing details, you'll need to request a custom quote. Factors that can influence final pricing for ITSM Software typically include number of users, chosen modules or features, level of support, services like implementation, and add-ons. ](https://pmo.selecthub.com/get-product-pricing/?category=ITSM+Software&product%5Fname=Ivanti%2BNeurons&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fitsm-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Ff461285987ddc0629f8a4ab6477642b5-c553cb4ddb938bba38a6b1e159e59283%2Fresources%2Fnormal%2Flogo.png%3F1750111806&price=3) Free Trial: No Good For: Any company size Deployment: Cloud, On-Premise User Sentiment: 87% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.ivanti.com/products/it-asset-management-suite) Comparethe top leaders [ Remedyforce by BMC Software ](https://www.selecthub.com/p/itsm-software/remedyforce/) [View Product Details ](https://www.selecthub.com/p/itsm-software/remedyforce/) Start Price: [ $115Per User, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=ITSM+Software&product%5Fname=Remedyforce&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fitsm-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fb599e8250e4481aaa405a715419c8179-4eedebe658e4c83b629690a0999022a6%2Fresources%2Fnormal%2Flogo.png%3F1734563920&price=3) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Remedyforce&category=ITSM+Software&product%5Flogo=https://cdn.selecthub.com/products/b599e8250e4481aaa405a715419c8179-4eedebe658e4c83b629690a0999022a6/resources/normal/logo.png?1734563920)) Good For: Medium & large companies Deployment: Cloud User Sentiment: 85% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.bmc.com/it-solutions/bmc-helix-remedyforce.html) Comparethe top leaders [ SherpaDesk by SherpaDesk ](https://www.selecthub.com/p/itsm-software/sherpadesk/) [View Product Details ](https://www.selecthub.com/p/itsm-software/sherpadesk/) Start Price: [ $39Per User, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=ITSM+Software&product%5Fname=SherpaDesk&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fitsm-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F1f89885d556929e98d3ef9b86448f951-eacf331f0ffc35d4b482f1d15a887d3b%2Fresources%2Fnormal%2Flogo.png%3F1693320429&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=SherpaDesk&category=ITSM+Software&product%5Flogo=https://cdn.selecthub.com/products/1f89885d556929e98d3ef9b86448f951-eacf331f0ffc35d4b482f1d15a887d3b/resources/normal/logo.png?1693320429)) Good For: Small & medium companies Deployment: Cloud User Sentiment: 95% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.sherpadesk.com/) Comparethe top leaders [ SolarWinds Service Desk by SolarWinds ](https://www.selecthub.com/p/itsm-software/solarwinds-service-desk/) [View Product Details ](https://www.selecthub.com/p/itsm-software/solarwinds-service-desk/) Start Price: [ $39Per User, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=ITSM+Software&product%5Fname=SolarWinds%2BService%2BDesk&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fitsm-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F57b4b4a28e16316cdd028bf6e23ae100-f328c490190a0841fc3096507173a8aa%2Fresources%2Fnormal%2Flogo.png%3F1732152971&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=SolarWinds+Service+Desk&category=ITSM+Software&product%5Flogo=https://cdn.selecthub.com/products/57b4b4a28e16316cdd028bf6e23ae100-f328c490190a0841fc3096507173a8aa/resources/normal/logo.png?1732152971)) Good For: Any company size Deployment: Cloud, On-Premise User Sentiment: 92% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.solarwinds.com/service-desk) Comparethe top leaders [ BOSSDesk by Business Oriented Software Solutions ](https://www.selecthub.com/p/itsm-software/bossdesk/) [View Product Details ](https://www.selecthub.com/p/itsm-software/bossdesk/) Start Price: [ $29Per User, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=ITSM+Software&product%5Fname=BOSSDesk&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fitsm-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fb7720952eb73703ed33b3f05ddd2690a-eacf331f0ffc35d4b482f1d15a887d3b%2Fresources%2Fnormal%2Flogo.png%3F1693328686&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=BOSSDesk&category=ITSM+Software&product%5Flogo=https://cdn.selecthub.com/products/b7720952eb73703ed33b3f05ddd2690a-eacf331f0ffc35d4b482f1d15a887d3b/resources/normal/logo.png?1693328686)) Good For: Any company size Deployment: Cloud, On-Premise User Sentiment: 92% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.boss-solutions.com/bossdesk) Comparethe top leaders [ Itarian by ITarian LLC ](https://www.selecthub.com/p/itsm-software/itarian/) [View Product Details ](https://www.selecthub.com/p/itsm-software/itarian/) Start Price: [ $1.25Per Device, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=ITSM+Software&product%5Fname=Itarian&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fitsm-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Ff65c00c041bab77ab44874be15c53276-5f8e50cd6a763e83b8f7dbf0099c24c9%2Fresources%2Foriginal%2Flogo.svg%3F1747068918&price=1) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Itarian&category=ITSM+Software&product%5Flogo=https://cdn.selecthub.com/products/f65c00c041bab77ab44874be15c53276-5f8e50cd6a763e83b8f7dbf0099c24c9/resources/original/logo.svg?1747068918)) Good For: Any company size Deployment: Cloud User Sentiment: 76% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.itarian.com/) Comparethe top leaders [ OTOBO by Rother OSS ](https://www.selecthub.com/p/itsm-software/otobo/) [View Product Details ](https://www.selecthub.com/p/itsm-software/otobo/) Start Price: [ Custom Quote i OTOBO doesn't have a fixed starting price. For pricing details, you'll need to request a custom quote. Factors that can influence final pricing for ITSM Software typically include number of users, chosen modules or features, level of support, services like implementation, and add-ons. ](https://pmo.selecthub.com/get-product-pricing/?category=ITSM+Software&product%5Fname=OTOBO&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fitsm-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F7bf84f010d2a4b83d747e5d11922c367-e9a1529c261e2cbd6593288003293090%2Fresources%2Fnormal%2Flogo.png%3F1739623613&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=OTOBO&category=ITSM+Software&product%5Flogo=https://cdn.selecthub.com/products/7bf84f010d2a4b83d747e5d11922c367-e9a1529c261e2cbd6593288003293090/resources/normal/logo.png?1739623613)) Good For: Any company size Deployment: Cloud, On-Premise User Sentiment: 100% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://rother-oss.com/en/) Comparethe top leaders [ xurrent by Xurrent ](https://www.selecthub.com/p/itsm-software/xurrent/) [View Product Details ](https://www.selecthub.com/p/itsm-software/xurrent/) Start Price: [ $5,000Annually ](https://pmo.selecthub.com/get-product-pricing/?category=ITSM+Software&product%5Fname=xurrent&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fitsm-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F0b890a8ca95e146ae3686e4bd3b8c9d2-279ebe32824af0aeeb151b115e9ead41%2Fresources%2Fnormal%2Flogo.jpg%3F1747354814&price=5) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=xurrent&category=ITSM+Software&product%5Flogo=https://cdn.selecthub.com/products/0b890a8ca95e146ae3686e4bd3b8c9d2-279ebe32824af0aeeb151b115e9ead41/resources/normal/logo.jpg?1747354814)) Good For: Medium & large companies Deployment: Cloud, On-Premise User Sentiment: 94% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.xurrent.com/) Comparethe top leaders [ Wolken by Wolken ](https://www.selecthub.com/p/itsm-software/wolken/) [View Product Details ](https://www.selecthub.com/p/itsm-software/wolken/) Start Price: [ Custom Quote i Wolken doesn't have a fixed starting price. For pricing details, you'll need to request a custom quote. Factors that can influence final pricing for ITSM Software typically include number of users, chosen modules or features, level of support, services like implementation, and add-ons. ](https://pmo.selecthub.com/get-product-pricing/?category=ITSM+Software&product%5Fname=Wolken&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fitsm-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fe195c8d9639740a0e9118526e45d4389-3ad05ac62917ce828d425ed559ce067d%2Fresources%2Fnormal%2Flogo.png%3F1739629263&price=1) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Wolken&category=ITSM+Software&product%5Flogo=https://cdn.selecthub.com/products/e195c8d9639740a0e9118526e45d4389-3ad05ac62917ce828d425ed559ce067d/resources/normal/logo.png?1739629263)) Good For: Any company size Deployment: Cloud, On-Premise User Sentiment: 80% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.wolkensoftware.com/) Comparethe top leaders [ Vorex by Kaseya ](https://www.selecthub.com/p/itsm-software/vorex/) [View Product Details ](https://www.selecthub.com/p/itsm-software/vorex/) Start Price: [ $35Per User, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=ITSM+Software&product%5Fname=Vorex&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fitsm-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F35cf8659cfcb13224cbd47863a34fc58-41a72eb1acdefec4fc053305d256f7d1%2Fresources%2Fnormal%2Flogo.png%3F1693316241&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Vorex&category=ITSM+Software&product%5Flogo=https://cdn.selecthub.com/products/35cf8659cfcb13224cbd47863a34fc58-41a72eb1acdefec4fc053305d256f7d1/resources/normal/logo.png?1693316241)) Good For: Any company size Deployment: Cloud User Sentiment: 76% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.kaseya.com/products/vorex/) Comparethe top leaders [ ServiceTree by ServiceTree ](https://www.selecthub.com/p/itsm-software/servicetree/) [View Product Details ](https://www.selecthub.com/p/itsm-software/servicetree/) Start Price: [ $19Per User, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=ITSM+Software&product%5Fname=ServiceTree&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fitsm-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F6806c6ea50ea2de3df70f5451156cd06-561bce49b54ea18657e7596227fb52e1%2Fresources%2Fnormal%2Flogo.png%3F1739638927&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=ServiceTree&category=ITSM+Software&product%5Flogo=https://cdn.selecthub.com/products/6806c6ea50ea2de3df70f5451156cd06-561bce49b54ea18657e7596227fb52e1/resources/normal/logo.png?1739638927)) Good For: Any company size Deployment: Cloud [Visit Site](https://service-tree.com/) Comparethe top leaders * < * 1 * [2](https://www.selecthub.com/c/itsm-software/?page=2) * [ \> ](https://www.selecthub.com/c/itsm-software/?page=2) ## ITSM Software Buyer's Guide ## What is ITSM Software? IT Service Management (ITSM) software is like a well-oiled machine for your tech support, organizing and delivering IT services efficiently. Its importance lies in improving service quality and boosting user satisfaction, solving problems of disorganized support requests and slow issue resolution. Key functionalities include incident management, problem management, and change management. Emerging capabilities often involve AI-powered virtual agents and predictive analytics for potential outages. IT departments, help desk technicians, and end-users across all industries benefit immensely. However, a limitation can be the extensive initial configuration and the need for ongoing process adherence. Ultimately, this software offers immense value by reducing downtime, enhancing operational efficiency, and ensuring seamless IT operations. ### What are the Key Benefits of ITSM Software? * Improved incident management * Faster problem resolution * Enhanced change control * Increased service request fulfillment * Better configuration management * Stronger security posture * Improved ITIL compliance * Reduced operational costs * Increased customer satisfaction * Greater IT agility ### Product Comparisons Compare other ITSM software products: Select a category 360 Degree Feedback Software 3D Design Software 3PL Software ABA Software Account-Based Marketing Software Accounting Practice Management Software Accounting Software Accounts Payable Software Accounts Receivable Software Agile Project Management Software AI Agent Builders AI Agent Frameworks AI Agent Orchestration Platforms AI Agents AI Assistants AI Chatbots AI Customer Service Agents AI Integration Solutions AI Marketing Agents 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### Additional Resources #### [Help Desk Management](https://www.selecthub.com/category/help-desk/) [Help Desk Metrics: A Comprehensive Guide](https://www.selecthub.com/help-desk/help-desk-metrics/) [If you’ve ever been on the receiving end of bad customer service, you know how… ](https://www.selecthub.com/help-desk/help-desk-metrics/) [ ![Kriti Sahay](https://www.selecthub.com/wp-content/uploads/2022/08/Kriti-S-Headshot-96x96.png) Kriti Sahay ](https://www.selecthub.com/author/kriti-sahay/) May 13, 2026 #### [Help Desk Management](https://www.selecthub.com/category/help-desk/) [Ultimate Zendesk Reviews For 2026: Features, Pricing, Pros And Cons](https://www.selecthub.com/help-desk/zendesk-review/) [Hi there, and welcome to SelectHub’s ultimate Zendesk review. We’re here to give you a… ](https://www.selecthub.com/help-desk/zendesk-review/) [ ![Devon Hennig](https://www.selecthub.com/wp-content/uploads/2022/07/Devon-Hennig_avatar_1658434646-96x96.jpg) Devon Hennig ](https://www.selecthub.com/author/devon-hennig/) Mar 12, 2026 #### [Help Desk Management](https://www.selecthub.com/category/help-desk/) [The 5 Best Free Help Desk Software of 2026](https://www.selecthub.com/help-desk/free-help-desk-software/) [Help desk software is a crucial tool for customer service, but enterprise software is notoriously… ](https://www.selecthub.com/help-desk/free-help-desk-software/) [ ![Kriti Sahay](https://www.selecthub.com/wp-content/uploads/2022/08/Kriti-S-Headshot-96x96.png) Kriti Sahay ](https://www.selecthub.com/author/kriti-sahay/) Mar 12, 2026 #### [Help Desk Management](https://www.selecthub.com/category/help-desk/) [The Top 15 Help Desk Ticketing System Features](https://www.selecthub.com/help-desk/help-desk-ticketing-software-system-features/) [Are you constantly wondering how your business can retain more customers? It all starts with… ](https://www.selecthub.com/help-desk/help-desk-ticketing-software-system-features/) [ ![Kriti Sahay](https://www.selecthub.com/wp-content/uploads/2022/08/Kriti-S-Headshot-96x96.png) Kriti Sahay ](https://www.selecthub.com/author/kriti-sahay/) Mar 12, 2026 #### [Help Desk Management](https://www.selecthub.com/category/help-desk/) [The Top 10 Help Desk Software Requirements Checklist](https://www.selecthub.com/help-desk/help-desk-ticketing-software-system-requirements/) [We’ve all been on the wrong end of a bad customer service experience. The response… ](https://www.selecthub.com/help-desk/help-desk-ticketing-software-system-requirements/) [ ![Kriti Sahay](https://www.selecthub.com/wp-content/uploads/2022/08/Kriti-S-Headshot-96x96.png) Kriti Sahay ](https://www.selecthub.com/author/kriti-sahay/) Mar 12, 2026 ## About The Contributors The following expert team members are responsible for creating, reviewing, and fact checking the accuracy of this content. [ ](https://www.selecthub.com/author/kriti-sahay/) Written By [Kriti Sahay](https://www.selecthub.com/author/kriti-sahay/) Technical Content Writer Kriti Sahay is a Technical Content Writer at SelectHub, writing content for Help Desk and Call Center Software. Kriti is based out of New Delhi, India. When she's not handling Buyer's Guides and other informational articles, she can be found experimenting in her kitchen, street shopping, or painting! [See Full Bio](https://www.selecthub.com/author/kriti-sahay/) [ ](https://www.selecthub.com/author/joan-akash/) Technical Research By [Joan Akash](https://www.selecthub.com/author/joan-akash/) Senior Analyst Joan Akash, a Senior Research Analyst at SelectHub, holds a Post-Graduate Diploma in Management with a specialization in Marketing. Her expertise as a researcher and reviewer spans diverse software categories, including Project Management, Customer Relationship Management, Live Chat, and Help Desk. Beyond her professional pursuits, Joan is spiritually driven, with a passion for teaching children and a penchant for reading biblical blogs and crafting poetry. [See Full Bio](https://www.selecthub.com/author/joan-akash/) [ ](https://www.selecthub.com/author/manan-roy/) Technical Review By [Manan Roy](https://www.selecthub.com/author/manan-roy/) Principal Analyst Manan is a native of Tezpur, Assam (India), who currently lives in Kolkata, West Bengal (India). At SelectHub, he works on categories like CRM, HR, PPM, BI, and EHR. He has a Bachelor of Technology in CSE from The Gandhi Institute of Engineering and Technology, a Master of Technology from The Institute of Engineering and Management IT, and an MBA in Finance from St. Xavier's College. He's published two research papers, one in a conference and the other in a journal, during his Master of Technology. [See Full Bio](https://www.selecthub.com/author/manan-roy/) [ ](https://www.selecthub.com/author/dianna-dragonetti/) Edited By [Dianna Dragonetti](https://www.selecthub.com/author/dianna-dragonetti/) Content Editor As an editor, Dianna Dragonetti leads a team of five writers in writing about a variety of software, with an emphasis on how these tools empower businesses. Categories include accounting, learning management systems, content management systems, supply chain management, and electronic data interchange. 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