Benefits and Insights

Why use Humany?

Key differentiators & advantages of Humany

Humany improves the entire customer service experience

  • Web Site Visitors
    With Humany’s smart FAQs, up to half of site visitors find what they are looking for themselves. This reduces stress on customer service, so that those users who need personal support obtain answers more quickly through dynamic contact methods.

  • Editors 
    An editor using Humany has access to a user-friendly interface and considerable freedom to work with content and contact methods. Editors are able to quickly and easily create new guides, dialog trees, dynamic contact forms and smart rules which direct the right issues to the the right channels.

  • Customer Service Agents
    For those who communicate with customers via email, chat or phone, there is a specially adapted knowledge portal for internal use that is fast and reliable. Agents can quickly provide feedback, allowing editors to improve content.

  • Supervising Managers 
    Humany’s integrated statistics make it easier than ever to keep track of customers’ issues and questions. Perhaps such enquiries can even be the source of new products and services?