What is Humany?
Humany’s solution is so much more than a FAQ or internal search engine. With our self-learning and semantic capabilities for channel management, Humany is a comprehensive solution, and your new friend on the journey to improved customer service ? both externally and internally. The Humany platform is used by millions of users every month, on some of the largest sites in the Nordics. Our clients include Telia, SAS, SEB, Com Hem, Trygg-Hansa, PostNord, CDON – and this list just keeps on growing.
Benefits and Insights
Why use Humany?
Key differentiators & advantages of Humany
Humany improves the entire customer service experience
- Web Site Visitors
With Humany’s smart FAQs, up to half of site visitors find what they are looking for themselves. This reduces stress on customer service, so that those users who need personal support obtain answers more quickly through dynamic contact methods.
An editor using Humany has access to a user-friendly interface and considerable freedom to work with content and contact methods. Editors are able to quickly and easily create new guides, dialog trees, dynamic contact forms and smart rules which direct the right issues to the the right channels.
- Customer Service Agents
For those who communicate with customers via email, chat or phone, there is a specially adapted knowledge portal for internal use that is fast and reliable. Agents can quickly provide feedback, allowing editors to improve content.
- Supervising Managers
Humany’s integrated statistics make it easier than ever to keep track of customers’ issues and questions. Perhaps such enquiries can even be the source of new products and services?