What is Freshdesk?
Freshdesk’s shared inbox enables your team to collaborate and resolve issues without getting in each other’s way. Every request sent to your support email becomes a ticket in your helpdesk. You can easily categorize and prioritize tickets and assign them to the right people in your team.
Benefits and Insights
Why use Freshdesk?
Key differentiators & advantages of Freshdesk
- Canned Responses
Stop wasting time writing the same replies again and again. Ensure quick consistent responses to common questions by creating pre-formatted replies.
- Suggested Solutions
Freshdesk automatically provides you with smart suggestions of possible solutions right next to the ticket, based on keywords in the ticket's description.
- Bulk Actions
Need to assign multiple tickets to the same agent? With bulk actions, things like categorizing, assigning or deleting a hundred tickets just take a few clicks.
- Keyboard Shortcuts
Freshdesk has a long list of useful keyboard shortcuts to help you navigate through your helpdesk, perform quick actions, and expedite dozens of common tasks.
- Merge Tickets
Ever have a customer report the same issue multiple times via different channels, causing confusion? No problem. Merge all of the related tickets together, and resolve it in one go.
- Scenario Automations
Scenario automations let you perform a series of tasks on a ticket. Mark a ticket as high priority, set its status as pending and assign it to the dev team with just a single click.