--- description: "Freshdesk vs LiveAgent: Which solution wins in 2026? Compare pricing, features, and analyst ratings side-by-side to find the best Help Desk Software for your business." --- [Home](https://www.selecthub.com/) > [Help Desk Management](https://www.selecthub.com/research/help-desk/) > [Help Desk Software](https://www.selecthub.com/c/help-desk-software/) > [Freshdesk](https://www.selecthub.com/p/help-desk-software/freshdesk/) > Freshdesk vs LiveAgent # Freshdesk vs LiveAgent Last Updated: October 19th, 2026 We compared **[Freshdesk](https://www.selecthub.com/p/help-desk-software/freshdesk/)** vs. **[LiveAgent](https://www.selecthub.com/p/help-desk-software/liveagent/)** to help you decide which product makes more sense for you. Our comparison is based on proprietary **[Help Desk Software](https://www.selecthub.com/c/help-desk-software/)** data from our **[software selection platform](https://www.selecthub.com/about/start-free-selection-project-site/?category=Help+Desk+Software&cta=help-desk-software)**, user reviews and publicly available information about each product’s features and pricing. [Overview](#product-overview) [Pricing](#product-pricing) [Our Review](#product-analyst-summary) [User Ratings](#user-sentiment-section) [Features](#product-benefits-features) [Analyst Ratings](#analyst-rating-section) [Comparison Charts](#product-comparison-charts) [Screenshots](#product-screenshots) Remove Add to Compare [![Freshdesk Software Tool](https://cdn.selecthub.com/products/9431c87f273e507e6040fcb07dcb4509-2be53ba10583ecf9217e2b159943f6af/resources/normal/logo.webp?1749064034)](https://www.selecthub.com/p/help-desk-software/freshdesk/) [![Product Awards](https://www.selecthub.com/display/images/awards_badge.svg)](#awards-section) Remove Add to Compare [![LiveAgent Software Tool](https://cdn.selecthub.com/products/5463b514e21fbd3fec3772fba142a46e-9ed3942e836a45455458097b87668d55/resources/normal/logo.png?1693317427)](https://www.selecthub.com/p/help-desk-software/liveagent/) [![Product Awards](https://www.selecthub.com/display/images/awards_badge.svg)](#awards-section) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Help+Desk+Software&product_name=Freshdesk&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F9431c87f273e507e6040fcb07dcb4509-2be53ba10583ecf9217e2b159943f6af%2Fresources%2Fnormal%2Flogo.webp%3F1749064034) [Demo](https://pmo.selecthub.com/get-product-demo/?category=Help+Desk+Software&product_name=Freshdesk&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F9431c87f273e507e6040fcb07dcb4509-2be53ba10583ecf9217e2b159943f6af%2Fresources%2Fnormal%2Flogo.webp%3F1749064034)    [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Help+Desk+Software&product_name=Freshdesk&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F9431c87f273e507e6040fcb07dcb4509-2be53ba10583ecf9217e2b159943f6af%2Fresources%2Fnormal%2Flogo.webp%3F1749064034&price=2) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Help+Desk+Software&product_name=Freshdesk&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F9431c87f273e507e6040fcb07dcb4509-2be53ba10583ecf9217e2b159943f6af%2Fresources%2Fnormal%2Flogo.webp%3F1749064034&price=2) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Help+Desk+Software&product_name=LiveAgent&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F5463b514e21fbd3fec3772fba142a46e-9ed3942e836a45455458097b87668d55%2Fresources%2Fnormal%2Flogo.png%3F1693317427) [Demo](https://pmo.selecthub.com/get-product-demo/?category=Help+Desk+Software&product_name=LiveAgent&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F5463b514e21fbd3fec3772fba142a46e-9ed3942e836a45455458097b87668d55%2Fresources%2Fnormal%2Flogo.png%3F1693317427)    [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Help+Desk+Software&product_name=LiveAgent&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F5463b514e21fbd3fec3772fba142a46e-9ed3942e836a45455458097b87668d55%2Fresources%2Fnormal%2Flogo.png%3F1693317427&price=2) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Help+Desk+Software&product_name=LiveAgent&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F5463b514e21fbd3fec3772fba142a46e-9ed3942e836a45455458097b87668d55%2Fresources%2Fnormal%2Flogo.png%3F1693317427&price=2) ### Products Insights Overall Rating Comparison [Analyst RatingFreshdesk - Analyst Score: 86 out of 100 86 Detailed Analysis](#analyst-rating-section) [User Sentiment![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) (4697 Reviews)](#user-sentiment-section) [Analyst RatingLiveAgent - Analyst Score: 83 out of 100 83 Detailed Analysis](#analyst-rating-section) [User Sentiment![Excellent User Sentiment](https://www.selecthub.com/display/images/scores/excellent.svg) (3716 Reviews)](#user-sentiment-section) Price Starts From $15/User, Monthly [Free Trial is available →]() $15/Agent, Monthly [30 Day Free Trial is available →]() Pros What we like about Freshdesk and LiveAgent: - Intuitive interface helps new agents ramp up quickly with less onboarding time - Scales from small teams to large enterprises with flexible customization options - Mobile apps let agents and customers manage tickets while away from the desk - Combines email, chat, phone and social channels in one shared company inbox - Users find the customer support channels responsive and genuinely helpful when issues come up - Includes built-in call center tools with IVR, callback and recording without size limits Cons What we dislike about Freshdesk and LiveAgent: - Free plan holds back automations, advanced reporting and integrations behind paid tiers - Building custom reports takes technical effort and slows down KPI tracking - Interface and resources lean heavily on English, with thin support for other languages - Users say the mobile app needs work on notifications, features and overall design - Some users describe the UI as dated and the payment gateway as glitchy - Integration options feel limited for certain social media and chat platforms ### Our Review **Bottom line:** Freshdesk and LiveAgent both cover ticketing across channels, but they pull in different directions. Pick Freshdesk if you want a polished, easy-to-learn platform that scales with your team. Pick LiveAgent if you want a budget-friendly all-in-one inbox with a built-in call center. Freshdesk is built around a clean ticketing core with AI-assisted assignment, SLA management and a mobile app that field agents can actually use on site. Users praise how fast new agents pick it up, which helps if you deal with seasonal hiring or high turnover. LiveAgent leans into channel breadth. It pulls email, live chat, phone calls and social into one inbox, and the call center features go deeper than most help desks at this tier. Gamification with badges and leaderboards is a nice touch if you want to keep agents motivated. Freshdesk starts at $15 per user per month, while LiveAgent starts at $9 per agent per month. Both bill on the same monthly unit, so LiveAgent is the cheaper entry point. Just keep in mind that Freshdesk's free plan covers up to 10 agents if you're testing the waters. Reporting is where the split gets sharper. Freshdesk's analytics are powerful but users say custom reports take real effort to build. LiveAgent's reports are simpler and easier to read, though they don't go as deep. Go with Freshdesk if you expect to grow into complex workflows, need solid mobile field service or want broader integrations. Go with LiveAgent if voice channels matter, you want lower starting costs or you'd rather not wrestle with a learning curve to get reports out. ### Analyst Rating Summary Overall Scores Based on the research and analysis by SelectHub's team of research analysts, Freshdesk has an analyst rating of 86. By comparison LiveAgent has an analyst rating of 83. Freshdesk - Analyst Score: 86 out of 100 86 LiveAgent - Analyst Score: 83 out of 100 83 Features Comparison **Agent Productivity** Automate repetitive tasks, get pre-written answers for common questions, and track your time spent on tickets so you can focus on solving customer issues faster. 83 83 **Call Center Management** Route customer calls to the right available agent, record conversations for quality, and view key call metrics to keep your phone support running smoothly. 55 66 **Dashboards and Reporting** See real-time performance data and analyze trends in easy-to-read charts, helping you understand where your team is succeeding and where to improve support. 93 67 Show More [Show More]() Strengths The best features of Freshdesk and LiveAgent as judged by user reviews and analyst validation. Integrations and Extensibility Platform Security Platform Capabilities Ticket Management Team Collaboration Platform Security Ticket Management Integrations and Extensibility ### Analyst Ratings for Functional Requirements Customize This Data [Customize This Data]() How Freshdesk and LiveAgent compare against the top 9 functional requirements as defined by SelectHub project data. *Freshdesk LiveAgent + Add Product [+ Add Product]()* Agent Productivity Call Center Management Dashboards AndReporting Email Management Live Chat Management Mobile Capabilities Platform Capabilities Team Collaboration Ticket Management 83 55 93 92 39 58 97 95 97 83 66 67 84 84 75 82 82 94 0 25 50 75 100 Implementation Level of Effort Estimation **Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. Read more **Tier 2:** Supported with workarounds or add-ons that may require additional costs. **Tier 3:** Requires partner integrations or custom development that is often at an additional cost. **Agent Productivity** Automate repetitive tasks, get pre-written answers for common questions, and track your time spent on tickets so you can focus on solving customer issues faster. *83%* *0%* *17%* *83%* *0%* *17%* **Call Center Management** Route customer calls to the right available agent, record conversations for quality, and view key call metrics to keep your phone support running smoothly. *0%* *92%* *8%* *67%* *0%* *33%* **Dashboards And Reporting** See real-time performance data and analyze trends in easy-to-read charts, helping you understand where your team is succeeding and where to improve support. *83%* *17%* *0%* *67%* *0%* *33%* **Email Management** Organize all incoming customer emails into easy-to-track tickets, assign them to the best agent, and ensure no request ever falls through the cracks. *86%* *0%* *14%* *86%* *0%* *14%* **Live Chat Management** Quickly engage website visitors with real-time conversations, handle multiple chats at once, and turn chat transcripts into support tickets when follow-up is needed. *0%* *45%* *55%* *82%* *0%* *18%* **Mobile Capabilities** Manage tickets, respond to customers, and access essential tools from your phone or tablet so your team can provide excellent support even when away from their desks. *60%* *0%* *40%* *60%* *0%* *40%* **Platform Capabilities** Integrate your help desk with other business apps like your CRM, allowing you to share customer data and automate workflows across your entire company. *92%* *4%* *4%* *71%* *4%* *25%* **Team Collaboration** Work together on complex issues by looping in experts, adding private notes to tickets, and sharing information so you can solve problems as a unified team. *83%* *17%* *0%* *83%* *0%* *17%* **Ticket Management** Centralize all customer interactions from every channel into a single, easy-to-use list of tickets, making it simple to track, prioritize, and resolve every request efficiently. *94%* *0%* *6%* *94%* *0%* *6%* **Customize This Data For Your Unique Needs** and compare feature capabilities head-to-head CUSTOMIZE NOW [CUSTOMIZE NOW]() ### Analyst Ratings for Technical Requirements Customize This Data [Customize This Data]() Implementation Level of Effort Estimation **Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. Read more **Tier 2:** Supported with workarounds or add-ons that may require additional costs. **Tier 3:** Requires partner integrations or custom development that is often at an additional cost. **Integrations And Extensibility** Connect your support platform with hundreds of other apps and services, allowing you to build customized workflows and share customer data effortlessly across your business. *100%* *0%* *0%* *84%* *0%* *16%* **Platform Security** Protect sensitive customer data with top-tier encryption, control who can access information using detailed permission settings, and meet important regulatory compliance standards easily. *100%* *0%* *0%* *89%* *11%* *0%* **Requirements Summary** Of typical requirements, 73% are fully supported out of the box by Freshdesk including Integrations And Extensibility, Ticket Management and Platform Capabilities. LiveAgent supports 77.9% and excels at Ticket Management, Platform Security and Email Management. Freshdesk has an analyst rating of 86 and a user sentiment rating of 'great' based on 4697 reviews, while LiveAgent has an analyst rating of 83 and a user sentiment rating of 'excellent' based on 3716 reviews. Freshdesk and LiveAgent are both SelectHub award-winners. ### User Sentiment Summary Freshdesk has a user sentiment rating of 89 based on 4697 reviews. LiveAgent has a user sentiment rating of 93 based on 3716 reviews. ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) 4697 reviews ![Excellent User Sentiment](https://www.selecthub.com/display/images/scores/excellent.svg) 3716 reviews Synopsis Evaluating all review platforms, our market analysts have compiled the following user sentiment data. 89% *of users recommend this product* Freshdesk has a 'great' User Satisfaction Rating of 89% when considering 4697 user reviews from 5 recognized software review sites. 93% *of users recommend this product* LiveAgent has a 'excellent' User Satisfaction Rating of 93% when considering 3716 user reviews from 5 recognized software review sites. User Review Scores**FinancesOnline** **5.0** (22) **5.0** (172) **G2.com, Inc** **4.4** (2352) **4.5** (1313) **Software Advice, Inc** **4.63** (8) **4.68** (1174) **GetApp** **4.5** (2229) n/a **Capterra Inc** n/a **4.7** (995) **TrustRadius** **4.3** (86) **4.7** (62) ### Awards SelectHub awards earned by these products based on a comprehensive analysis by our research analysts. SelectHub research analysts have evaluated Freshdesk and concluded it earns best-in-class honors for Ticket Management and Integrations and Extensibility. ![Ticket Management Award](<> "Ticket Management Award") ![Integrations and Extensibility Award](<> "Integrations and Extensibility Award") LiveAgent stands above the rest by achieving an ‘Excellent’ rating as a User Favorite. ![User Favorite Award](<> "User Favorite Award") ### Product Assistance Training Resources Documentation In Person Live Online Videos Webinars Documentation In Person Live Online Videos Webinars Support Email Phone Chat FAQ Forum Help Desk Knowledge Base Tickets Training 24/7 Live Support Email Phone Chat FAQ Forum Help Desk Knowledge Base Tickets Training 24/7 Live Support ### Product Basics Company Size i Small Medium Large Small Medium Large Platforms Supported Windows Mac Linux Android Chromebook Windows Mac Linux Android Chromebook Deployment Supported Cloud On-Premise Mobile Cloud On-Premise Mobile Comparison of Top Alternatives [Freshdesk Alternatives](https://www.selecthub.com/help-desk-software/freshdesk/alternatives/) [LiveAgent Alternatives](https://www.selecthub.com/help-desk-software/liveagent/alternatives/) ### Screenshots ![Screenshots]()![Screenshots]()![Screenshots]() ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() ### Key Features - **Ticketing core** – Pulls customer issues from multiple channels into one queue with team inbox prioritization, AI-assisted assignment and SLA tracking for response times. - **Field service tools** – Includes a scheduling dashboard, mobile field service app, automated time tracking and single-swipe customer signature capture for on-site work. - **Reporting and analytics** – Schedules recurring reports and offers chart-based visualizations, though building custom reports takes some technical work. - **Identity and access** – Supports IP whitelisting, single sign-on scripts and VPN-based login restrictions to keep agent and customer accounts secure. - **Ticketing system** – Centralizes inquiries in one inbox, gathers customer data and distributes cases automatically to keep response times tight. - **Built-in call center** – Connects devices, routes calls with IVR, captures missed calls through callback and records conversations without size limits. - **Analytics and reports** – Surfaces agent rankings, SLA compliance, channel breakdowns and CSAT in straightforward report views aimed at quick reads. - **Gamification** – Adds customizable badges and leaderboards based on agent benchmarks to drive engagement on the support floor. ### Top Alternatives in Help Desk Software [![Front Software Tool]()--- Front](https://www.selecthub.com/p//front/) [![Gorgias Software Tool]()--- Gorgias](https://www.selecthub.com/p/conversational-ai-platforms/gorgias/) [![HappyFox Software Tool]()--- HappyFox](https://www.selecthub.com/p/help-desk-software/happyfox/) [![Help Scout Software Tool]()--- Help Scout](https://www.selecthub.com/p/help-desk-software/help-scout/) [![HubSpot Service Hub Software Tool]()--- HubSpot Service Hub](https://www.selecthub.com/p//hubspot-service-hub/) [![Intercom Software Tool]()--- Intercom](https://www.selecthub.com/p/live-chat-software/intercom/) [![Jira Software Tool]()--- Jira](https://www.selecthub.com/p/project-management-software/jira/) [![Jitbit Software Tool]()--- Jitbit](https://www.selecthub.com/p/help-desk-software/jitbit/) [![Kayako Software Tool]()--- Kayako](https://www.selecthub.com/p/help-desk-software/kayako/) [![LiveAgent Software Tool]()--- LiveAgent](https://www.selecthub.com/p/help-desk-software/liveagent/) [![LiveChat Software Tool]()--- LiveChat](https://www.selecthub.com/p/live-chat-software/livechat/) [![Salesforce Service Cloud Software Tool]()--- Salesforce Service Cloud](https://www.selecthub.com/p//salesforce-service-cloud/) [![ServiceNow Software Tool]()--- ServiceNow](https://www.selecthub.com/p/help-desk-software/servicenow/) [![TeamSupport Software Tool]()--- TeamSupport](https://www.selecthub.com/p/help-desk-software/teamsupport/) [![Teamwork Desk Software Tool]()--- Teamwork Desk](https://www.selecthub.com/p/help-desk-software/teamwork-desk/) ### Related Categories Freshdesk and LiveAgent can also be found with other leading products in these categories: [CCM Software](https://www.selecthub.com/c/customer-communication-management-software/) [Knowledge Base Software](https://www.selecthub.com/c/knowledge-base-software/) Show more [CCM Software](https://www.selecthub.com/c/customer-communication-management-software/) [Conversational AI Platforms](https://www.selecthub.com/c/conversational-ai-platforms/) [Knowledge Base Software](https://www.selecthub.com/c/knowledge-base-software/) [Live Chat Software](https://www.selecthub.com/c/live-chat-software/) Show more ### Head-to-Head Comparison ![Freshdesk Software Tool]() ![HappyFox Software Tool]() [Freshdesk VS HappyFox](https://www.selecthub.com/help-desk-software/freshdesk-vs-happyfox/) ![Freshdesk Software Tool]() ![Help Scout Software Tool]() [Freshdesk VS Help Scout](https://www.selecthub.com/help-desk-software/freshdesk-vs-help-scout/) ![Freshdesk Software Tool]() ![Jitbit Software Tool]() [Freshdesk VS Jitbit](https://www.selecthub.com/help-desk-software/freshdesk-vs-jitbit/) ![Freshdesk Software Tool]() ![Kayako Software Tool]() [Freshdesk VS Kayako](https://www.selecthub.com/help-desk-software/freshdesk-vs-kayako/) ![Freshdesk Software Tool]() ![LiveAgent Software Tool]() [Freshdesk VS LiveAgent](https://www.selecthub.com/help-desk-software/freshdesk-vs-liveagent/) ![Freshdesk Software Tool]() ![ServiceNow Software Tool]() [Freshdesk VS ServiceNow](https://www.selecthub.com/help-desk-software/servicenow-vs-freshdesk/) ![Freshdesk Software Tool]() ![Spiceworks Software Tool]() [Freshdesk VS Spiceworks](https://www.selecthub.com/help-desk-software/freshdesk-vs-spiceworks/) ![Freshdesk Software Tool]() ![TeamSupport Software Tool]() [Freshdesk VS TeamSupport](https://www.selecthub.com/help-desk-software/freshdesk-vs-teamsupport/) ![Freshdesk Software Tool]() ![Teamwork Desk Software Tool]() [Freshdesk VS Teamwork Desk](https://www.selecthub.com/help-desk-software/freshdesk-vs-teamwork-desk/) ![Freshdesk Software Tool]() ![Vision Helpdesk Software Tool]() [Freshdesk VS Vision Helpdesk](https://www.selecthub.com/help-desk-software/freshdesk-vs-vision-helpdesk/) ![Freshdesk Software Tool]() ![Zendesk Software Tool]() [Freshdesk VS Zendesk](https://www.selecthub.com/help-desk-software/zendesk-vs-freshdesk/) ![Freshdesk Software Tool]() ![Zoho Desk Software Tool]() [Freshdesk VS Zoho Desk](https://www.selecthub.com/help-desk-software/freshdesk-vs-zoho-desk/) **About SelectHub (and our data)** We’re the employee-owned Austin-based startup democratizing software data so you can make your decisions in an influence-free zone. Our market data is crowdsourced from our user-base of 100,000+ companies. WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more... ![SelectHub Products Reporting and Analytics]() [Build Your Requirements](https://pmo.selecthub.com/help-desk-software-requirements-onsite/) ![SelectHub Products Cost and Pricing Guide]() [Get Your Free Comparison Report](https://pmo.selecthub.com/request-custom-scorecard/?category=Help%20Desk%20Software) **Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. Fully or moderately supported out-of-the-box with industry-leading capabilities and is immediately available after installation without needing any add-ons, integrations, or custom development. **Tier 2:** Supported with workarounds or add-ons that may require additional costs. Not directly available in the software, but can be accomplished using other built-in features, workarounds, or add-ons/products from the vendor with or without any additional cost. **Tier 3:** Requires partner integrations or custom development that is often at an additional cost. Requires additional integrations, plugins, marketplace applications from a third-party vendor, or custom development using the APIs, libraries, extensions, and development framework supported by the software, with or without any additional cost. 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