Our analysts spent hundreds of hours researching and comparing help desk software to find the top performers across a range of business needs. View Scores by: * Best Overall * SelectHub Award Winners * Agent Productivity * Call Center Management * Dashboards and Reporting * Email Management * Live Chat Management * Mobile Capabilities * Platform Capabilities * Team Collaboration * Ticket Management * Integrations and Extensibility * Platform Security * Show more.. * Show less.. The table below highlights the strengths and pricing of the top help desk software overall to help you find your ideal match. Compare up to **5 products**at a time below: Why Trust SelectHub We focus on providing you with accurate and transparent data so you can make clear, confident decisions about which product will best meet your needs. Our analyst scores are based on our evaluation of products across 100+ features. See the full methodology below for what we scored and how we weighted it. We also offer an analyst-led evaluation program that vendors can purchase to receive direct analyst collaboration, a comprehensive product audit, and request for information (RFI) validation. The program doesn't allow vendors to pay for a specific score, though verification informs final placement. Full details on how verification affects rankings are in the methodology. Product Score i Our Overall analyst rating for Help Desk Software products is based on scores in our selection platform for 94 functional requirements and 28 technical requirements. Each functional and technical requirement is scored on a scale of 0 (not supported) to 100 (fully supported out of the box). Best For Top Features Start Price Free Trial [Zendesk Analyst Verified. SelectHub analysts validated this product's capabilities through the vendor's engagement in our paid verification service. Verified products may receive a score adjustment (up to 5%, varies by category) and get priority placement in tied rankings. ](#product-zendesk) Zendesk - Score: 91 out of 100 91 Details Best Overall, Dashboards and Reporting, Platform Security \+ 2 more ![Zendesk Awards](https://www.selecthub.com/site/assets/img/analysts-pick.svg "Analyst's Pick") Best Overall Best for Dashboards and Reporting Best for Platform Security [Dashboards and Reporting, ](#leaderboard-compare-section) [Platform Security, ](#leaderboard-compare-section) [Integrations and Extensibility ](#leaderboard-compare-section) $19 Per Agent, Monthly [LiveChat ](#product-livechat) LiveChat - Score: 88 out of 100 88 Details Best for Team Collaboration [Team Collaboration, ](#leaderboard-compare-section) [Mobile Capabilities, ](#leaderboard-compare-section) [Dashboards and Reporting ](#leaderboard-compare-section) $20 Per User, Monthly [Zoho Desk ](#product-zoho-desk) Zoho Desk - Score: 87 out of 100 87 Details Best for Email Management, Mobile Capabilities, Team Collaboration \+ 2 more ![Zoho Desk Awards](https://www.selecthub.com/site/assets/img/best-in-class.svg "Best In Class") Best for Email Management Best for Mobile Capabilities Best for Team Collaboration [Email Management, ](#leaderboard-compare-section) [Mobile Capabilities, ](#leaderboard-compare-section) [Team Collaboration ](#leaderboard-compare-section) $12 Per User, Monthly [Freshdesk ](#product-freshdesk) Freshdesk - Score: 86 out of 100 86 Details Best for Integrations and Extensibility, Ticket Management [Integrations and Extensibility, ](#leaderboard-compare-section) [Platform Security, ](#leaderboard-compare-section) [Platform Capabilities ](#leaderboard-compare-section) $15 Per User, Monthly [Vision Helpdesk ](#product-vision-helpdesk) Vision Helpdesk - Score: 86 out of 100 86 Details Best for Dashboards and Reporting, Live Chat Management, Mobile Capabilities \+ 4 more ![Vision Helpdesk Awards](https://www.selecthub.com/site/assets/img/best-in-class.svg "Best In Class") Best for Dashboards and Reporting Best for Live Chat Management Best for Mobile Capabilities Best for Platform Capabilities Best for Platform Security [Dashboards and Reporting, ](#leaderboard-compare-section) [Live Chat Management, ](#leaderboard-compare-section) [Mobile Capabilities ](#leaderboard-compare-section) $30 Monthly [HubSpot Service Hub ](#product-hubspot-service-hub) HubSpot Service Hub - Score: 83 out of 100 83 Details Best for Dashboards and Reporting, Email Management, Integrations and Extensibility \+ 2 more ![HubSpot Service Hub Awards](https://www.selecthub.com/site/assets/img/best-in-class.svg "Best In Class") Best for Dashboards and Reporting Best for Email Management Best for Integrations and Extensibility [Dashboards and Reporting, ](#leaderboard-compare-section) [Email Management, ](#leaderboard-compare-section) [Integrations and Extensibility ](#leaderboard-compare-section) $90 Per Seat, Monthly [Intercom ](#product-intercom) Intercom - Score: 83 out of 100 83 Details Best for Dashboards and Reporting [Dashboards and Reporting, ](#leaderboard-compare-section) [Email Management, ](#leaderboard-compare-section) [Integrations and Extensibility ](#leaderboard-compare-section) $39 Per Seat, Monthly [Jitbit ](#product-jitbit) Jitbit - Score: 83 out of 100 83 Details Best for Call Center Management, Mobile Capabilities, Platform Capabilities \+ 2 more ![Jitbit Awards](https://www.selecthub.com/site/assets/img/best-in-class.svg "Best In Class") Best for Call Center Management Best for Mobile Capabilities Best for Platform Capabilities [Call Center Management, ](#leaderboard-compare-section) [Mobile Capabilities, ](#leaderboard-compare-section) [Platform Capabilities ](#leaderboard-compare-section) $15 Monthly [LiveAgent ](#product-liveagent) LiveAgent - Score: 83 out of 100 83 Details −−− [Platform Security, ](#leaderboard-compare-section) [Ticket Management, ](#leaderboard-compare-section) [Integrations and Extensibility ](#leaderboard-compare-section) $15 Per Agent, Monthly [TeamSupport ](#product-teamsupport) TeamSupport - Score: 82 out of 100 82 Details Best for Agent Productivity [Agent Productivity, ](#leaderboard-compare-section) [Platform Security, ](#leaderboard-compare-section) [Platform Capabilities ](#leaderboard-compare-section) $49 Per Agent, Monthly Compare Products Compare [See All Help Desk Software ](#view-products) #### Methodology: How We Score Products Here's how our rankings work. ##### How we collect the data * **Selecting products to score:** We define the category scope, including what features should be included for this type of software. Our analysts identify all products that fit the defined scope, then narrow down to 15 based on market presence, user ratings, feature comprehensiveness, and category fit. * **Default scoring process:** Our analysts complete a 100+ question RFI for each product using publicly available data from user reviews, product demos, documentation, vendor websites, and case studies. * **Verification program:** We offer an analyst-led verification service that vendors can purchase. Their product team submits responses to our standard category RFI, which our analysts then independently review and validate. ##### What we score For our analysis of help desk software, we scored 94 features across these groups: * Agent Productivity * Call Center Management * Dashboards and Reporting * Email Management * Live Chat Management * Mobile Capabilities * Platform Capabilities * Team Collaboration * Ticket Management We also scored 28 technical capabilities in these groups: * Integrations and Extensibility * Platform Security ##### How we score and weight features Our Analyst Score measures what you get out of the box versus what requires add-ons, integrations, or custom development — because implementation complexity and hidden costs matter to your decision. Here’s how our scoring scale works: | Level of Support | Score | Description | | ----------------------------------- | ----- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Fully Supported Out of the Box | 100 | This feature is comprehensively supported out of the box with industry-leading capabilities and is immediately available after installation, without needing any additional modules, integrations, or custom development. | | Moderately Supported Out of the Box | 85 | This feature is moderately supported out of the box and is immediately available after installation, without needing any additional modules, integrations, or custom development. | | Supported with Workarounds | 70 | This feature is not directly available in the software but can be accomplished using other built-in features or any other workarounds, without any additional cost. | | Supported with Additional Modules | 60 | This feature is available through additional modules or products from the vendor at an additional cost. | | Supported with Partner Integrations | 50 | This feature is available through additional integrations, plugins, or marketplace applications from a third-party vendor at an additional cost. | | Supported with Custom Development | 25 | This feature is not built in, and cannot be added by purchasing additional modules or integrations, but can be custom developed using the APIs, libraries, extensions, and development framework supported by the software, with or without any additional cost. | | Not Supported | 0 | This feature isn't supported. | Each feature carries a default priority — high, medium, or low — set by our analysts based on market research. Higher-priority features have more influence on the final Analyst Score. You can view all priority assignments for free in our comparison platform. ##### How verification affects rankings Vendors can’t pay to earn a specific score. Here’s what verified products receive: 1. **Two-part score adjustment:** 1. **Baseline:** 3-5% for verification participation (varies by category). 2. **Accuracy:** Additional adjustment for existing scores depending on how public data compares to verified information. 3. **Net result:** These components can offset each other. While score increases are most common, verified scores may also decrease or stay the same. 2. **Priority leaderboard placement:** if scores are tied with non-verified products. 3. **An “Analyst Verified” badge** to clearly show which products are verified vs. not. 4. **An analyst score** for vendors that didn’t previously have one. ![Best overall award](https://www.selecthub.com/display/images/best%20overall.svg) [ ](https://www.selecthub.com/p/help-desk-software/zendesk/) [Zendesk](https://www.selecthub.com/p/help-desk-software/zendesk/) Analyst Verified Analyst Score Zendesk - Score: 91 out of 100 91 Compare User Sentiment: 86% of users recommend this product i Based on user reviews collected from popular reviews sites. Start Price: $19 Per Agent, Monthly \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Help+Desk+Software&product%5Fname=Zendesk&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fhelp-desk-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F68ce199ec2c5517597ce0a4d89620f55-0e1ba40ec65494545b5b492ea42e0b3b%2Fresources%2Fnormal%2Flogo.png%3F1718839221&price=2) Free Trial: 14 Days - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Zendesk&category=Help+Desk+Software&product%5Flogo=https://cdn.selecthub.com/products/68ce199ec2c5517597ce0a4d89620f55-0e1ba40ec65494545b5b492ea42e0b3b/resources/normal/logo.png?1718839221) Good For: Any company size Best For: Dashboards and Reporting Platform Security Feature Scores Agent Productivity Call Center Management Dashboards andReporting Email Management Live Chat Management Mobile Capabilities Platform Capabilities Team Collaboration Ticket Management 92871009274819385950255075100 expand scores * Pros & Cons * Review * Key Features * Media **Pros** * Ticket management tools keep support requests organized and easy to resolve * Omnichannel support pulls phone, chat, email and social into one place * A wide range of integrations connects Zendesk to CRMs, project tools and Slack * Knowledge base and help center tools let customers solve issues on their own **Cons** * Advanced reporting tools are limited, especially on the cheaper plans * Heavy customization makes the learning curve steeper for new agents * Pricing runs high for small businesses and teams on tight budgets * Customer support can be slow and hard to reach when you need help [Read Full Review](https://www.selecthub.com/p/help-desk-software/zendesk/) [Visit Site](https://www.zendesk.com/) [ ![Kriti Sahay](https://www.selecthub.com/wp-content/uploads/2022/08/Kriti-S-Headshot-96x96.png) Written By Kriti Sahay, Technical Content Writer ](https://www.selecthub.com/author/kriti-sahay/) **Bottom line:** Zendesk is a solid help desk pick if you want a scalable ticketing and support tool that grows with you. It fits small, medium and large teams, but the cost and learning curve can give smaller budgets pause. The platform really shines at ticket management, collaboration and knowledge management. Agents can track and prioritize tickets, and built-in routing matches each one to the right person to speed up resolution. If your support spans phone, chat, email and social, the omnichannel workspace keeps every conversation in one spot without losing context. You also get plenty of integrations with CRMs, project management tools and apps like Slack, so it slots into your existing setup. The interface is easy to use, and there are lots of onboarding resources to get new agents going. The tradeoff is depth. All that customization can make the platform harder to learn, and reporting feels thin on lower-tier plans. Pricing starts at $19 per agent per month and climbs to $115 for the top suite, so weigh that against your budget before committing. [Read Full Review](https://www.selecthub.com/p/help-desk-software/zendesk/) [Visit Site](https://www.zendesk.com/) * **Ticketing system** – Track, prioritize and resolve support requests with dashboards, automation, dynamic forms, SLAs and time tracking so nothing slips through * **Omnichannel support** – Handle customer questions across email, phone, chat, WhatsApp, Facebook and Twitter from one connected workspace * **Intelligent routing** – Tickets get sent to agents based on availability, capacity, priority and skill to cut down resolution time * **AI chatbots** – Bots answer FAQs around the clock, collect details and auto-fill ticket fields, then hand off to a live agent when needed * **Help center** – Customers find answers through knowledge base articles in 40+ languages and pop-up suggestions for faster self-service [Read Full Review](https://www.selecthub.com/p/help-desk-software/zendesk/) [Visit Site](https://www.zendesk.com/) ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() [Read Full Review](https://www.selecthub.com/p/help-desk-software/zendesk/) [Visit Site](https://www.zendesk.com/) [ ](https://www.selecthub.com/p/live-chat-software/livechat/) [LiveChat](https://www.selecthub.com/p/live-chat-software/livechat/) Analyst Score LiveChat - Score: 88 out of 100 88 Compare User Sentiment: 92% of users recommend this product i Based on user reviews collected from popular reviews sites. Start Price: $20 Per User, Monthly \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Help+Desk+Software&product%5Fname=LiveChat&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fhelp-desk-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F2b7b82a7ec6de40781fd6ef338b41892-33cfd1c2a36282caa7340a92e6fd64e5%2Fresources%2Fnormal%2Flogo.png%3F1693317146&price=2) Free Trial: Yes - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=LiveChat&category=Help+Desk+Software&product%5Flogo=https://cdn.selecthub.com/products/2b7b82a7ec6de40781fd6ef338b41892-33cfd1c2a36282caa7340a92e6fd64e5/resources/normal/logo.png?1693317146) Good For: Any company size Best For: Team Collaboration Feature Scores Agent Productivity Call Center Management Dashboards andReporting Email Management Live Chat Management Mobile Capabilities Platform Capabilities Team Collaboration Ticket Management 90919680949893100500255075100 expand scores * Pros & Cons * Review * Key Features * Media **Pros** * **Seamless Customer Support:** LiveChat enables real-time communication, allowing businesses to resolve customer queries promptly and efficiently, enhancing customer satisfaction. * **Personalized Interactions:** Agents can access customer history and context, facilitating personalized interactions that build stronger relationships and drive loyalty. * **Increased Conversion Rates:** LiveChat provides an opportunity to engage with website visitors proactively, addressing objections and guiding them through the conversion funnel. * **Improved Team Collaboration:** LiveChat fosters collaboration between agents, allowing them to transfer chats seamlessly and share customer information for effective problem-solving. * **Comprehensive Analytics:** LiveChat offers robust analytics that provide valuable insights into customer behavior, enabling businesses to optimize their live chat strategy and measure its impact. **Cons** * **Inconsistent Agent Availability:** Users experience frustration when they are unable to connect with a live agent during critical moments, leading to unresolved queries and dissatisfaction. * **Limited Customization Options:** Predefined chat templates and inflexible chat window designs restrict businesses from tailoring the live chat experience to match their brand identity and specific needs. * **Data Security Concerns:** Users are hesitant to provide sensitive information through live chat platforms due to concerns about data privacy and the potential for security breaches. * **Delayed Response Times:** Slow response times can lead to frustration and abandonment, especially during peak hours when users expect immediate assistance. * **Lack of Proactive Engagement:** Live chat software that lacks proactive engagement features limits the ability of businesses to initiate conversations and proactively address customer needs. [Read Full Review](https://www.selecthub.com/p/live-chat-software/livechat/) [Visit Site](https://www.livechat.com/) LiveChat is often praised for its user-friendly interface and ease of setup. It seamlessly integrates with various platforms and offers a wide range of customization options. One of its strengths is the ability to create automated chatbots, which can handle simple inquiries and free up agents for more complex tasks. LiveChat's analytics and reporting capabilities provide valuable insights into customer interactions, allowing businesses to optimize their support strategies. It compares favorably to similar products due to its comprehensive feature set, intuitive design, and robust reporting functionality. These factors are crucial for businesses seeking a reliable and efficient live chat solution. However, some users have expressed concerns about occasional technical glitches and limited customization options for chatbots. Additionally, LiveChat's pricing can be a consideration for smaller businesses or those with limited budgets. Despite these minor drawbacks, LiveChat remains a top choice for businesses seeking a comprehensive and user-friendly live chat solution. Its strengths in ease of use, automation capabilities, and reporting functionality make it particularly suitable for businesses looking to improve customer support efficiency and gain valuable insights into customer interactions. [Read Full Review](https://www.selecthub.com/p/live-chat-software/livechat/) [Visit Site](https://www.livechat.com/) * **Ticketing System:** This module streamlines and simplifies the process of managing tickets. Users can create tickets from email or chat, group related cases with tags, assign tickets, schedule automated follow-ups and track open cases via a dashboard. Any messages sent after hours are saved as a ticket so no conversations are left untouched. * **Chat Routing:** This feature ensures that customers speak to the most suitable agent based on department (sales or service, for example). Incoming chats can be routed automatically based on criteria like URL, or they can enter a queue for agents to manually select from. * **Reporting:** A range of reports and analysis tools grant visibility into support efforts for a better understanding of performance. Managers can project staffing needs, monitor agent activity, track effectiveness via ticket statistics, drill down based on tags or groups and view high-level metrics like number of chats. Reports can be scheduled and delivered in multiple formats including CSV and XLS. * **Marketplace:** LiveChat offers integration with more than 170 third-party tools for CMS, CRM, help desk, analytics, email marketing and e-commerce. Integrations include Slack, Calendly, Dropbox, Salesforce, Google Analytics, Facebook Messenger, ChatBot and MailChimp. * **Eye-Catcher:** This tool increases engagement with chat widgets by letting users add visuals like images and GIFs that help draw attention to the chat. [Read Full Review](https://www.selecthub.com/p/live-chat-software/livechat/) [Visit Site](https://www.livechat.com/) ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() [Read Full Review](https://www.selecthub.com/p/live-chat-software/livechat/) [Visit Site](https://www.livechat.com/) [ ](https://www.selecthub.com/p/help-desk-software/zoho-desk/) [Zoho Desk](https://www.selecthub.com/p/help-desk-software/zoho-desk/) Analyst Score Zoho Desk - Score: 87 out of 100 87 Compare User Sentiment: 89% of users recommend this product i Based on user reviews collected from popular reviews sites. Start Price: $12 Per User, Monthly \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Help+Desk+Software&product%5Fname=Zoho%2BDesk&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fhelp-desk-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F03b2ceb73723f8b53cd533e4fba898ee-f883bb28875da86e99fa8fb2dd59cbed%2Fresources%2Fnormal%2Flogo.webp%3F1718839281&price=2) Free Trial: Yes - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Zoho+Desk&category=Help+Desk+Software&product%5Flogo=https://cdn.selecthub.com/products/03b2ceb73723f8b53cd533e4fba898ee-f883bb28875da86e99fa8fb2dd59cbed/resources/normal/logo.webp?1718839281) Good For: Any company size Best For: Email Management Mobile Capabilities Team Collaboration Feature Scores Agent Productivity Call Center Management Dashboards andReporting Email Management Live Chat Management Mobile Capabilities Platform Capabilities Team Collaboration Ticket Management 8361931007910094100820255075100 expand scores * Pros & Cons * Review * Key Features * Media **Pros** * Multi-channel ticketing manages email, phone, chat and social media support in one place * Quick, simple setup lets small teams stand up a help desk fast * Zia AI tools and canned responses help agents resolve tickets faster * Tight integration with Zoho CRM and other Zoho apps keeps support and sales connected **Cons** * Connecting it to your own domain can get tricky during setup * The pricing structure is hard to follow across plans and tiers * Many customization options for automation and workflows are limited to admins * Some users find customer support functions lacking [Read Full Review](https://www.selecthub.com/p/help-desk-software/zoho-desk/) [Visit Site](https://www.zoho.com/desk/) [ ![Anjali Gupta](https://www.selecthub.com/wp-content/uploads/2021/08/Anjali-Headshot-96x96.png) Written By Anjali Gupta, Technical Content Writer ](https://www.selecthub.com/author/anjali-gupta/) **Bottom line:** Zoho Desk is a solid help desk pick if you want an affordable, easy-to-use way to manage customer tickets across channels. It fits small teams especially well, but works for mid-size and larger support operations too. The big draw is how fast you can get going. Users say it's simple to set up and configure, and most figure out the features without much of a learning curve. You manage tickets across email, phone, chat, social media and self-service portals from one platform. If you already run other Zoho apps, this is an easy call. It connects with Zoho CRM and the rest of the suite, so your support and sales data stay in sync. Pricing starts around $12 per user per month, which keeps it affordable as you add agents. It's not flawless. The pricing tiers can be confusing, hooking it up to your own domain takes some work, and a lot of the customization is locked to admins. Try it out thoroughly before you commit. [Read Full Review](https://www.selecthub.com/p/help-desk-software/zoho-desk/) [Visit Site](https://www.zoho.com/desk/) * **Ticket management** – Handle customer tickets across multiple channels, departments, products and brands, with separate departments to route queries to the right team. * **Zia AI assistant** – Speed up support with contextual AI tools like Zia Voice, reply assistant and sentiment analysis that help agents respond quickly. * **Extensibility** – Connect help desk modules to other software, embed widgets into the interface, and build custom mobile apps using SDKs. * **Insights and dashboards** – Track team performance through dashboards and reports, plus tools like Radar and Headquarters for a live view of progress. * **Workflow customization** – Tailor help desk workflows and match the help center theme to your brand to keep the support experience consistent. [Read Full Review](https://www.selecthub.com/p/help-desk-software/zoho-desk/) [Visit Site](https://www.zoho.com/desk/) ![Screenshots]()![Screenshots]()![Screenshots]() [Read Full Review](https://www.selecthub.com/p/help-desk-software/zoho-desk/) [Visit Site](https://www.zoho.com/desk/) [ ](https://www.selecthub.com/p/help-desk-software/freshdesk/) [Freshdesk](https://www.selecthub.com/p/help-desk-software/freshdesk/) Analyst Score Freshdesk - Score: 86 out of 100 86 Compare User Sentiment: 89% of users recommend this product i Based on user reviews collected from popular reviews sites. Start Price: $15 Per User, Monthly \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Help+Desk+Software&product%5Fname=Freshdesk&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fhelp-desk-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F9431c87f273e507e6040fcb07dcb4509-2be53ba10583ecf9217e2b159943f6af%2Fresources%2Fnormal%2Flogo.webp%3F1749064034&price=2) Free Trial: Yes - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Freshdesk&category=Help+Desk+Software&product%5Flogo=https://cdn.selecthub.com/products/9431c87f273e507e6040fcb07dcb4509-2be53ba10583ecf9217e2b159943f6af/resources/normal/logo.webp?1749064034) Good For: Small & medium companies Best For: Integrations and Extensibility Ticket Management Feature Scores Agent Productivity Call Center Management Dashboards andReporting Email Management Live Chat Management Mobile Capabilities Platform Capabilities Team Collaboration Ticket Management 8355939239589795970255075100 expand scores * Pros & Cons * Review * Key Features * Media * Pricing **Pros** * An intuitive interface shortens onboarding and helps new agents resolve tickets faster * Flexible plans and customization scale from small teams to large support operations * Mobile apps let agents manage and update tickets while away from their desk * Automatic ticket assignment routes work by agent skills and current workload **Cons** * The free plan locks out automation, advanced reporting and integrations * Building custom reports is cumbersome and needs some technical know-how * The interface and support resources are mainly English, limiting multilingual use * Email formatting and some ticket management tasks feel clunky to users [Read Full Review](https://www.selecthub.com/p/help-desk-software/freshdesk/) [Visit Site](https://www.freshworks.com/freshdesk/) [ ![Ritika Dixit](https://www.selecthub.com/wp-content/uploads/2020/12/Ritika-96x96.jpg) Written By Ritika Dixit, Technical Content Writer ](https://www.selecthub.com/author/ritika-dixit/) **Bottom line:** Freshdesk is an easy-to-use, scalable help desk built for small and mid-sized support teams, especially if you want agents productive fast without heavy technical setup. Its biggest draw is how quickly people pick it up. The clean interface cuts training time, which helps if you deal with agent turnover or seasonal spikes in tickets. Agents get up to speed and start resolving issues sooner. You can shape it to your workflows as you grow, from a simple ticketing setup to custom automations and deeper reporting. Mobile apps for agents and customers are a real plus if you run a remote or field-based team. The free plan covers up to 10 agents but holds back automation, advanced reporting and integrations, so growing teams hit limits fast. Paid tiers start at $15 per agent per month and climb to $49 and $69 for more advanced needs. If you have complex workflows, want strong custom reporting, or support a multilingual customer base, you may find Freshdesk falls short and want to weigh other options. [Read Full Review](https://www.selecthub.com/p/help-desk-software/freshdesk/) [Visit Site](https://www.freshworks.com/freshdesk/) * **Collaborative ticketing** – Turns issues from email, chat and other channels into tickets, with a team inbox that prioritizes and assigns work by keyword * **Omnichannel support** – Pulls email, phone, chat, website, WhatsApp, Facebook and Twitter into one place for faster query resolution * **Field service management** – Creates service tasks and technician groups by location and priority, with a scheduling dashboard and mobile updates for technicians * **Scheduled reporting** – You can schedule reports at set intervals and view data across different chart styles to track support performance * **Identity and access management** – Controls agent and customer logins using single sign-on, IP whitelisting and VPN access for tighter data security [Read Full Review](https://www.selecthub.com/p/help-desk-software/freshdesk/) [Visit Site](https://www.freshworks.com/freshdesk/) ![Screenshots]()![Screenshots]()![Screenshots]() [Read Full Review](https://www.selecthub.com/p/help-desk-software/freshdesk/) [Visit Site](https://www.freshworks.com/freshdesk/) * **Q: Is Freshdesk free?** A: Freshdesk offers a free plan that's suitable for small teams or those starting out. It allows for up to 10 agents and includes basic ticketing, self-service portal, and reporting functionalities. However, to unlock features like automation, advanced reporting, and telephony integrations, you'll need to upgrade to a paid plan. Considering this limitation, it's crucial to assess your team size and specific needs before deciding if the free plan is the right fit. * **Q: How much does Freshdesk cost per agent?** A: Freshdesk offers tiered pricing plans, with costs varying based on the number of agents and features included. The paid plans start at $15 per agent/month for the Growth plan, offering functionalities like custom fields, team collaboration tools, and basic SLA management. Pro and Enterprise plans offer progressively more advanced features at $49 and $69 per agent/month respectively, catering to larger teams with complex workflows and advanced reporting needs. It's important to carefully evaluate your team size, required features, and budget to determine the most cost-effective plan for your Help Desk operation. * **Q: Are there any hidden costs with Freshdesk?** A: While Freshdesk's pricing structure is transparent, there can be additional costs to consider. These might include: additional storage for large file attachments, custom app integrations for specific functionalities not natively offered, and training for your team to fully utilize the platform's capabilities. Being aware of these potential add-ons ensures you have a clear picture of the total cost of ownership when budgeting for your Freshdesk implementation. [Request Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Help+Desk+Software&product%5Fname=Freshdesk&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fhelp-desk-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F9431c87f273e507e6040fcb07dcb4509-2be53ba10583ecf9217e2b159943f6af%2Fresources%2Fnormal%2Flogo.webp%3F1749064034&price=2) [Visit Site](https://www.freshworks.com/freshdesk/) [ ](https://www.selecthub.com/p/help-desk-software/vision-helpdesk/) [Vision Helpdesk](https://www.selecthub.com/p/help-desk-software/vision-helpdesk/) Analyst Score Vision Helpdesk - Score: 86 out of 100 86 Compare User Sentiment: 90% of users recommend this product i Based on user reviews collected from popular reviews sites. Start Price: $30 Monthly \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Help+Desk+Software&product%5Fname=Vision%2BHelpdesk&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fhelp-desk-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F0f9a0878fcaf0dde29b4e487aa8bbb44-4a1598dbd96b2bcf8d4c935b2e982bf3%2Fresources%2Fnormal%2Flogo.png%3F1693317880&price=2) Free Trial: Yes - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Vision+Helpdesk&category=Help+Desk+Software&product%5Flogo=https://cdn.selecthub.com/products/0f9a0878fcaf0dde29b4e487aa8bbb44-4a1598dbd96b2bcf8d4c935b2e982bf3/resources/normal/logo.png?1693317880) Good For: Small & medium companies Best For: Dashboards and Reporting Live Chat Management Mobile Capabilities Platform Capabilities Platform Security Feature Scores Agent Productivity Call Center Management Dashboards andReporting Email Management Live Chat Management Mobile Capabilities Platform Capabilities Team Collaboration Ticket Management 20911008010010010097500255075100 expand scores * Pros & Cons * Review * Key Features * Media **Pros** * Intuitive interface makes the software easy to learn for agents of any skill level * Centralized inbox pulls email, phone, and chat together to cut duplicate tickets * Automation handles ticket routing and status updates so agents focus on harder issues * Customizable workflows let you shape ticket handling around your own support process **Cons** * Some users say they can't customize the software as far as their needs require * Slow loading times and occasional glitches can get in the way of daily work * Reporting features fall short for users trying to pull deeper, meaningful insights * Limited integration with other business tools leaves gaps in a connected workflow [Read Full Review](https://www.selecthub.com/p/help-desk-software/vision-helpdesk/) [Visit Site](https://www.visionhelpdesk.com) [ ![Anjali Gupta](https://www.selecthub.com/wp-content/uploads/2021/08/Anjali-Headshot-96x96.png) Written By Anjali Gupta, Technical Content Writer ](https://www.selecthub.com/author/anjali-gupta/) **Bottom line:** Vision Helpdesk works well if you want a customizable help desk that pulls all your support channels into one place. You get ticketing, automation, and workflow rules that adapt to how your team already runs. It fits support operations of just about any size, including IT service desks. Users like how quick it is to pick up. The interface is straightforward, so onboarding doesn't eat up much time. If your team handles email, phone, and chat support, the centralized setup keeps everything in one queue and helps avoid duplicate tickets. The product also leans toward IT service delivery, with industry-specific editions that add asset management, remote control, and patch management. An open API and integrations with CRM and email tie it into your other systems. Pricing is affordable, starting at $30 per month, which keeps it within reach for smaller teams. Just know the tradeoffs: some users find customization more limited than expected, run into sluggish performance, and wish the reporting and integrations went further. If deep analytics or a wide integration library is your top priority, weigh that before you commit. [Read Full Review](https://www.selecthub.com/p/help-desk-software/vision-helpdesk/) [Visit Site](https://www.visionhelpdesk.com) * **Ticket management** – Split, merge, and link tickets, assign one request to multiple agents, and add private notes for internal staff. * **Multichannel support** – Turn email, chat, phone calls, Facebook posts, and tweets into tickets so every channel lands in one queue. * **SLA and escalation rules** – Set workflow rules that escalate tickets and track turnaround times to keep responses on schedule. * **Knowledge base** – Publish categorized articles so customers can find answers themselves and cut down on incoming tickets. * **Time tracking and billing** – Record time spent on queries, build invoices, and let customers pay online through integrated gateways. [Read Full Review](https://www.selecthub.com/p/help-desk-software/vision-helpdesk/) [Visit Site](https://www.visionhelpdesk.com) ![Screenshots]()![Screenshots]()![Screenshots]() [Read Full Review](https://www.selecthub.com/p/help-desk-software/vision-helpdesk/) [Visit Site](https://www.visionhelpdesk.com) [ ](https://www.selecthub.com/p/customer-service-software/hubspot-service-hub/) [HubSpot Service Hub](https://www.selecthub.com/p/customer-service-software/hubspot-service-hub/) Analyst Score HubSpot Service Hub - Score: 83 out of 100 83 Compare User Sentiment: 88% of users recommend this product i Based on user reviews collected from popular reviews sites. Start Price: $90 Per Seat, Monthly \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Help+Desk+Software&product%5Fname=HubSpot%2BService%2BHub&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fhelp-desk-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fd01c25576ff1c53de58e0e6970a2d510-d419ae8a8c2da1db9e097ded2aad274d%2Fresources%2Fnormal%2Flogo.png%3F1693319148&price=2) Free Trial: Yes - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=HubSpot+Service+Hub&category=Help+Desk+Software&product%5Flogo=https://cdn.selecthub.com/products/d01c25576ff1c53de58e0e6970a2d510-d419ae8a8c2da1db9e097ded2aad274d/resources/normal/logo.png?1693319148) Good For: Any company size Best For: Dashboards and Reporting Email Management Integrations and Extensibility Feature Scores Agent Productivity Call Center Management Dashboards andReporting Email Management Live Chat Management Mobile Capabilities Platform Capabilities Team Collaboration Ticket Management 926010010089837979790255075100 expand scores * Pros & Cons * Review * Key Features * Media **Pros** * Built-in CRM connection gives agents a full view of customer history on every ticket * Automated ticket routing and follow-ups free agents to handle complex issues * A built-in knowledge base lets customers self-serve and cuts down support volume * A shared inbox pulls chat, email and social messages into one place for the team **Cons** * Limited options to customize the interface, workflows and reporting to fit your needs * Connecting other business systems can be tricky and lead to data silos * Reporting falls short for tracking and analyzing key performance metrics * The platform takes real training to learn before agents get productive [Read Full Review](https://www.selecthub.com/p/customer-service-software/hubspot-service-hub/) [Visit Site](https://www.hubspot.com/service/) [ ![Anjali Gupta](https://www.selecthub.com/wp-content/uploads/2021/08/Anjali-Headshot-96x96.png) Written By Anjali Gupta, Technical Content Writer ](https://www.selecthub.com/author/anjali-gupta/) **Bottom line:** HubSpot Service Hub works best if you want help desk software that sits right on top of your CRM. It gives you ticketing, live chat, a knowledge base and reporting in one place, and it's a strong pick if you already run on HubSpot or want a single view of each customer. It fits businesses of all sizes that put customer satisfaction first. The interface is easy enough that non-technical agents can pick it up, and automation handles routine work like ticket assignment and notifications. The tradeoff is cost. Pricing starts around $90 per seat per month, which can feel steep for a small team or a tight budget. Setup and configuration also take some effort, so it's a heavier lift if you have limited IT help. If you need deep customization or advanced reporting, you'll hit some limits here. But for a user-friendly, CRM-connected support tool, it's worth a close look. [Read Full Review](https://www.selecthub.com/p/customer-service-software/hubspot-service-hub/) [Visit Site](https://www.hubspot.com/service/) * **Live chat** – Talk to website visitors in real time and route them automatically to the right person on your service team for faster help * **Customer portal** – Give customers a secure space to track their own tickets and keep conversations with agents going until issues are resolved * **Shared inbox** – Connect live chat, email, Facebook Messenger and more into one universal inbox so the whole team can see and reply to conversations * **Customer feedback surveys** – Send NPS, CES, CSAT and custom surveys to gauge how customers feel and gather input to improve their experience * **Conversation intelligence** – Captures call details automatically and uses AI insights to analyze team performance and surface coaching opportunities [Read Full Review](https://www.selecthub.com/p/customer-service-software/hubspot-service-hub/) [Visit Site](https://www.hubspot.com/service/) ![Screenshots]()![Screenshots]()![Screenshots]() [Read Full Review](https://www.selecthub.com/p/customer-service-software/hubspot-service-hub/) [Visit Site](https://www.hubspot.com/service/) [ ](https://www.selecthub.com/p/live-chat-software/intercom/) [Intercom](https://www.selecthub.com/p/live-chat-software/intercom/) Analyst Score Intercom - Score: 83 out of 100 83 Compare User Sentiment: 89% of users recommend this product i Based on user reviews collected from popular reviews sites. Start Price: $39 Per Seat, Monthly \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Help+Desk+Software&product%5Fname=Intercom&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fhelp-desk-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F889fbd1aec443cef389ea10c93b498d8-874fb916b476c77ce197dde3210c39a2%2Fresources%2Fnormal%2Flogo.png%3F1709831573&price=2) Free Trial: Yes - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Intercom&category=Help+Desk+Software&product%5Flogo=https://cdn.selecthub.com/products/889fbd1aec443cef389ea10c93b498d8-874fb916b476c77ce197dde3210c39a2/resources/normal/logo.png?1709831573) Good For: Any company size Best For: Dashboards and Reporting Feature Scores Agent Productivity Call Center Management Dashboards andReporting Email Management Live Chat Management Mobile Capabilities Platform Capabilities Team Collaboration Ticket Management 58761009881808580700255075100 expand scores * Pros & Cons * Review * Key Features * Media **Pros** * Collaborative inboxes pull web, mobile, email and social conversations into one place * Code-free bots triage conversations and automate tagging, assigning and ticket updates * Macros and pre-written replies keep support consistent when live agents are away * Users find the platform easy to use and praise the onboarding resources **Cons** * Internal reporting is limited and, according to some users, inaccurate * Pricing is hard to understand and skews toward the expensive end [Read Full Review](https://www.selecthub.com/p/live-chat-software/intercom/) [Visit Site](https://www.intercom.com/) [ ![Ishani Vats](https://www.selecthub.com/wp-content/uploads/2021/11/cropped-Ishani-Vats-Profile-96x96.png) Written By Ishani Vats, Technical Content Writer ](https://www.selecthub.com/author/ishani-vats/) **Bottom line:** Intercom works well for you if you want a single platform to handle support conversations across chat, email, mobile and social. It's a strong fit when you care about automating routine ticket work and deflecting common questions, less so if detailed internal reporting is a must-have. It's built for businesses of all sizes that put customer support and engagement first. You get collaborative inboxes, automated workflows and bots that triage and route conversations, so your team can answer a high volume of questions without juggling separate tools. Users find it intuitive and like the onboarding guides, which helps new agents get up to speed quickly. Support reps are also seen as knowledgeable and helpful. The tradeoffs are worth weighing. Reporting can feel thin and some users find the numbers inaccurate, so heavy data needs may push you elsewhere. Pricing starts at $39 per seat per month, but users say it's hard to understand and can run expensive as you grow. [Read Full Review](https://www.selecthub.com/p/live-chat-software/intercom/) [Visit Site](https://www.intercom.com/) * **Team messaging** – Organize and respond to conversations from web, mobile, email and social in one place, with separate inboxes for support and sales * **Conversational support** – Route and prioritize conversations and let the Resolution Bot automate answers to common questions so agents focus on harder issues * **Code-free bots** – Build bots that automatically triage conversations and engage high-intent leads using advanced targeting, no coding needed * **Saved replies and macros** – Apply pre-written responses and automate repetitive actions like tagging, assigning and updating tickets across many conversations at once * **Customer data tracking** – Pull data from your tech stack to track details like plan, location and spend, keeping interactions personalized and records current [Read Full Review](https://www.selecthub.com/p/live-chat-software/intercom/) [Visit Site](https://www.intercom.com/) ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() [Read Full Review](https://www.selecthub.com/p/live-chat-software/intercom/) [Visit Site](https://www.intercom.com/) [ ](https://www.selecthub.com/p/help-desk-software/jitbit/) [Jitbit](https://www.selecthub.com/p/help-desk-software/jitbit/) Analyst Score Jitbit - Score: 83 out of 100 83 Compare User Sentiment: 89% of users recommend this product i Based on user reviews collected from popular reviews sites. Start Price: $15 Monthly \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Help+Desk+Software&product%5Fname=Jitbit&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fhelp-desk-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F7d92c08873b4979b544e7fb64fdb1c6c-cb1cf85dfbcdf295c15c76844fc6ad48%2Fresources%2Fnormal%2Flogo.png%3F1693319150&price=2) Free Trial: Yes - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Jitbit&category=Help+Desk+Software&product%5Flogo=https://cdn.selecthub.com/products/7d92c08873b4979b544e7fb64fdb1c6c-cb1cf85dfbcdf295c15c76844fc6ad48/resources/normal/logo.png?1693319150) Good For: Any company size Best For: Call Center Management Mobile Capabilities Platform Capabilities Feature Scores Agent Productivity Call Center Management Dashboards andReporting Email Management Live Chat Management Mobile Capabilities Platform Capabilities Team Collaboration Ticket Management 8010071608610010088500255075100 expand scores * Pros & Cons * Review * Key Features * Media **Pros** * Handles core help desk work like ticketing, knowledge base, live chat and reporting in one place * Intuitive interface makes it easy for agents and customers alike to get started * Scales from small startups to large support operations without changing tools * Flexible pricing plans fit a range of budgets and team sizes **Cons** * Limited customization makes it hard to tailor the software to specific support needs * Basic reporting lacks granular data analysis and customizable dashboards for deeper insight * Few pre-built integrations make it harder to connect with other business apps * The mobile app is less full-featured than the desktop version, which slows remote agents [Read Full Review](https://www.selecthub.com/p/help-desk-software/jitbit/) [Visit Site](https://www.jitbit.com/) [ ![Anjali Krishna](https://www.selecthub.com/wp-content/uploads/2024/06/cropped-Anjali-K-Headshot-96x96.jpg) Written By Anjali Krishna, Technical Content Writer ](https://www.selecthub.com/author/anjali-krishna/) **Bottom line:** Jitbit is a good fit if you want a simple, affordable help desk that your agents can pick up fast. It works well for small teams and growing support operations that value ease of use over deep configurability. You get the core pieces a support team needs. The ticketing system tracks and manages customer requests, while the knowledge base and self-service portal let customers solve problems on their own. That takes some load off your agents. Where you'll feel the limits is depth. Reporting is fairly basic, customization options are thin, and there aren't many pre-built integrations to lean on. If your workflows are complex or you live in your reporting dashboards, this might feel tight. Pricing is one of its strongest points, starting at $15 per month, so it's an easy option if budget matters and you'd rather not pay for features you won't use. Just go in knowing you're trading some flexibility for that simplicity. [Read Full Review](https://www.selecthub.com/p/help-desk-software/jitbit/) [Visit Site](https://www.jitbit.com/) * **Email to ticket** – Monitors your support mailbox and turns incoming emails into tickets, then sends replies and notifications from the same place * **Live chat widget** – Lets customers reach agents directly on your website through a "contact us" widget for real-time help * **Automation engine** – Set up if-this-do-that rules and macros to route, tag and act on tickets so your team spends less time on repetitive steps * **Asset management** – Track assets, tie them to tickets and users, and pull up incident history or the asset owner quickly * **Screen capture** – Record a screenshot or video straight from the web app and attach it to a request with no extra software [Read Full Review](https://www.selecthub.com/p/help-desk-software/jitbit/) [Visit Site](https://www.jitbit.com/) ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() [Read Full Review](https://www.selecthub.com/p/help-desk-software/jitbit/) [Visit Site](https://www.jitbit.com/) [ ](https://www.selecthub.com/p/help-desk-software/liveagent/) [LiveAgent](https://www.selecthub.com/p/help-desk-software/liveagent/) Analyst Score LiveAgent - Score: 83 out of 100 83 Compare User Sentiment: 93% of users recommend this product i Based on user reviews collected from popular reviews sites. Start Price: $15 Per Agent, Monthly \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Help+Desk+Software&product%5Fname=LiveAgent&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fhelp-desk-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F5463b514e21fbd3fec3772fba142a46e-9ed3942e836a45455458097b87668d55%2Fresources%2Fnormal%2Flogo.png%3F1693317427&price=2) Free Trial: 30 Days - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=LiveAgent&category=Help+Desk+Software&product%5Flogo=https://cdn.selecthub.com/products/5463b514e21fbd3fec3772fba142a46e-9ed3942e836a45455458097b87668d55/resources/normal/logo.png?1693317427) Good For: Any company size Feature Scores Agent Productivity Call Center Management Dashboards andReporting Email Management Live Chat Management Mobile Capabilities Platform Capabilities Team Collaboration Ticket Management 8366678484758282940255075100 expand scores * Pros & Cons * Review * Key Features * Media **Pros** * Combines email, live chat, phone and social messages into one shared inbox * Automated ticket distribution and SLA rules cut manual routing work for agents * Self-service customer portal handles common questions around the clock * Users find the pricing fair for the number of features you get **Cons** * The mobile app's design, features and notifications leave users wanting more * Theme and customization options are limited for the customer-facing portal * The interface feels dated and can log you out after inactivity [Read Full Review](https://www.selecthub.com/p/help-desk-software/liveagent/) [Visit Site](https://www.liveagent.com/) [ ![Ishani Vats](https://www.selecthub.com/wp-content/uploads/2021/11/cropped-Ishani-Vats-Profile-96x96.png) Written By Ishani Vats, Technical Content Writer ](https://www.selecthub.com/author/ishani-vats/) **Bottom line:** LiveAgent is a solid help desk pick if you want live chat, phone and ticketing in one place without paying a premium. It works for companies of all sizes, but it fits best when you'd rather consolidate channels than chase the most polished interface. The big draw is the shared inbox. Email, chat, calls and social messages all land in one spot, so your agents aren't bouncing between tools. Automation rules handle ticket routing and replies, which keeps response times down as volume grows. Pricing is where it really clicks for smaller teams. Plans start at $15 per agent per month, and users consistently say you get a lot of features for the cost. Integrations cover a wide range of apps, though some social and chat platform options are thinner than you might want. Just know the rough edges going in. The mobile app trails the web version, the UI looks dated, and theme options are limited. If those don't bother you, it's an affordable, capable help desk. [Read Full Review](https://www.selecthub.com/p/help-desk-software/liveagent/) [Visit Site](https://www.liveagent.com/) * **Shared ticketing inbox** – Handle inquiries from one inbox, update ticket status and auto-distribute cases so queries get resolved faster. * **Built-in call center** – Manage customer calls on one platform with IVR, call routing, callback for missed calls and unlimited call recording. * **Automation rules** – Set predefined actions to transfer tickets, add tags and resolve cases, cutting response time and support costs. * **Customer self-service portal** – Build knowledge bases with articles, videos and forums so customers can solve problems on their own at any hour. * **Performance analytics** – Get reports on agent rankings, customer satisfaction, SLA compliance and channel activity to track and improve your support. [Read Full Review](https://www.selecthub.com/p/help-desk-software/liveagent/) [Visit Site](https://www.liveagent.com/) ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() [Read Full Review](https://www.selecthub.com/p/help-desk-software/liveagent/) [Visit Site](https://www.liveagent.com/) [ ](https://www.selecthub.com/p/help-desk-software/teamsupport/) [TeamSupport](https://www.selecthub.com/p/help-desk-software/teamsupport/) Analyst Score TeamSupport - Score: 82 out of 100 82 Compare User Sentiment: 89% of users recommend this product i Based on user reviews collected from popular reviews sites. Start Price: $49 Per Agent, Monthly \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Help+Desk+Software&product%5Fname=TeamSupport&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fhelp-desk-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F16fc18d787294ad5171100e33d05d4e2-0a6c65b6e493f6d880badcbdcff16b37%2Fresources%2Fnormal%2Flogo.png%3F1693317145&price=2) Free Trial: Yes - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=TeamSupport&category=Help+Desk+Software&product%5Flogo=https://cdn.selecthub.com/products/16fc18d787294ad5171100e33d05d4e2-0a6c65b6e493f6d880badcbdcff16b37/resources/normal/logo.png?1693317145) Good For: Medium & large companies Best For: Agent Productivity Feature Scores Agent Productivity Call Center Management Dashboards andReporting Email Management Live Chat Management Mobile Capabilities Platform Capabilities Team Collaboration Ticket Management 10050927689259471940255075100 expand scores * Pros & Cons * Review * Key Features * Media **Pros** * Built-in automation routes and escalates tickets, freeing agents for tougher issues * Omnichannel support pulls email, phone, chat and social into one view * Detailed reporting tracks team performance and surfaces areas to improve * Intuitive design streamlines workflows and cuts agent training time **Cons** * Creating a ticket in certain areas can be tough and unintuitive * Tickets started under the knowledge base turn into articles instead of tickets * Required fields for a ticket are sometimes missing or out of range * Pricing runs higher than some rivals, which can strain smaller budgets [Read Full Review](https://www.selecthub.com/p/help-desk-software/teamsupport/) [Visit Site](https://www.teamsupport.com/) [ ![Anjali Gupta](https://www.selecthub.com/wp-content/uploads/2021/08/Anjali-Headshot-96x96.png) Written By Anjali Gupta, Technical Content Writer ](https://www.selecthub.com/author/anjali-gupta/) **Bottom line:** TeamSupport is a strong help desk pick if you run a busy support operation and want automation and reporting to do the heavy lifting. You get an intuitive setup that streamlines workflows and shortens the learning curve for new agents. It fits well if you handle a steady ticket volume across several channels and need everything in one place. Email, phone, chat and social all feed into a single view, so customer history is on hand for the next conversation. Managers get a lot here too. Automation handles ticket routing and escalation, and the reporting gives you real insight into team performance and customer satisfaction to back up your decisions. The main catch is cost. Pricing starts around $49 per agent per month and runs higher than some competitors, so it's a harder sell for smaller teams or tight budgets. A few rough edges in ticket creation can also trip you up early on. [Read Full Review](https://www.selecthub.com/p/help-desk-software/teamsupport/) [Visit Site](https://www.teamsupport.com/) * **Ticket management** – Link a support email and let the help desk route, escalate and close tickets using flexible, customizable rules. * **Omnichannel support** – Connect with customers on any channel and pull every interaction into one record so history is ready for the next call. * **Customer sentiment** – AI-powered analysis reads customer tone in real time, helping you prioritize tickets and spot proactive support openings. * **Ticket collision prevention** – See when a teammate is viewing the same ticket and chat with them on the case to avoid duplicate work. * **Knowledge base** – Let customers search answers to common questions on their own, which trims support volume and frees up agents. [Read Full Review](https://www.selecthub.com/p/help-desk-software/teamsupport/) [Visit Site](https://www.teamsupport.com/) ![Screenshots]()![Screenshots]()![Screenshots]() [Read Full Review](https://www.selecthub.com/p/help-desk-software/teamsupport/) [Visit Site](https://www.teamsupport.com/) #### Filter Products (121) Pricing $10 or less $10 - $100 $100 - $500 $500 - $1,000 $1,000 or more Company Size Small Medium Large Deployment Cloud On-Premise Platform Linux MacOS Windows Free Trial Analyst Verified Apply Reset filters ## All Help Desk Software Showing 1 - 20 of 121 Products Sort by Most Popular Starting Price (Low to High) Starting Price (High to Low) Analyst Rating User Sentiment [ Zendesk by Zendesk ](https://www.selecthub.com/p/help-desk-software/zendesk/) Analyst Score Zendesk - Score: 91 out of 100 91 [View Product Details ](https://www.selecthub.com/p/help-desk-software/zendesk/) Best For: Overall Dashboards and Reporting Platform Security Start Price: $19 Per Agent, Monthly \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Help+Desk+Software&product%5Fname=Zendesk&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fhelp-desk-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F68ce199ec2c5517597ce0a4d89620f55-0e1ba40ec65494545b5b492ea42e0b3b%2Fresources%2Fnormal%2Flogo.png%3F1718839221&price=2) Free Trial: 14 Days - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Zendesk&category=Help+Desk+Software&product%5Flogo=https://cdn.selecthub.com/products/68ce199ec2c5517597ce0a4d89620f55-0e1ba40ec65494545b5b492ea42e0b3b/resources/normal/logo.png?1718839221) Good For: Any company size Deployment: Cloud User Sentiment: 86% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.zendesk.com/) Compare up to 5 products [ ServiceNow by ServiceNow ](https://www.selecthub.com/p/help-desk-software/servicenow/) Analyst Score ServiceNow - Score: 80 out of 100 80 [View Product Details ](https://www.selecthub.com/p/help-desk-software/servicenow/) Start Price: $4,500 Per User, Annually \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Help+Desk+Software&product%5Fname=ServiceNow&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fhelp-desk-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F0353ab4cbed5beae847a7ff6e220b5cf-f6b5cb0cc51389a53958d1adb2239ffd%2Fresources%2Fnormal%2Flogo.png%3F1693316187&price=5) Free Trial: No Good For: Medium & large companies Deployment: Cloud User Sentiment: 82% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.servicenow.com/) Compare up to 5 products [ LiveChat by LiveChat ](https://www.selecthub.com/p/live-chat-software/livechat/) Analyst Score LiveChat - Score: 88 out of 100 88 [View Product Details ](https://www.selecthub.com/p/live-chat-software/livechat/) Best For: Team Collaboration Start Price: $20 Per User, Monthly \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Help+Desk+Software&product%5Fname=LiveChat&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fhelp-desk-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F2b7b82a7ec6de40781fd6ef338b41892-33cfd1c2a36282caa7340a92e6fd64e5%2Fresources%2Fnormal%2Flogo.png%3F1693317146&price=2) Free Trial: Yes - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=LiveChat&category=Help+Desk+Software&product%5Flogo=https://cdn.selecthub.com/products/2b7b82a7ec6de40781fd6ef338b41892-33cfd1c2a36282caa7340a92e6fd64e5/resources/normal/logo.png?1693317146) Good For: Any company size Deployment: Cloud User Sentiment: 92% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.livechat.com/) Compare up to 5 products [ Freshdesk by Freshworks ](https://www.selecthub.com/p/help-desk-software/freshdesk/) Analyst Score Freshdesk - Score: 86 out of 100 86 [View Product Details ](https://www.selecthub.com/p/help-desk-software/freshdesk/) Best For: Integrations and Extensibility Ticket Management Start Price: $15 Per User, Monthly \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Help+Desk+Software&product%5Fname=Freshdesk&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fhelp-desk-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F9431c87f273e507e6040fcb07dcb4509-2be53ba10583ecf9217e2b159943f6af%2Fresources%2Fnormal%2Flogo.webp%3F1749064034&price=2) Free Trial: Yes - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Freshdesk&category=Help+Desk+Software&product%5Flogo=https://cdn.selecthub.com/products/9431c87f273e507e6040fcb07dcb4509-2be53ba10583ecf9217e2b159943f6af/resources/normal/logo.webp?1749064034) Good For: Small & medium companies Deployment: Cloud User Sentiment: 89% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.freshworks.com/freshdesk/) Compare up to 5 products [ Spiceworks by Spiceworks ](https://www.selecthub.com/p/help-desk-software/spiceworks/) [View Product Details ](https://www.selecthub.com/p/help-desk-software/spiceworks/) Start Price: $6 Per User, Monthly \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Help+Desk+Software&product%5Fname=Spiceworks&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fhelp-desk-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F428fca9bc1921c25c5121f9da7815cde-50b0697eb10f289f5e1ad124605ae4b9%2Fresources%2Fnormal%2Flogo.png%3F1693316187&price=1) Free Trial: Yes - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Spiceworks&category=Help+Desk+Software&product%5Flogo=https://cdn.selecthub.com/products/428fca9bc1921c25c5121f9da7815cde-50b0697eb10f289f5e1ad124605ae4b9/resources/normal/logo.png?1693316187) Good For: Small & medium companies Deployment: Cloud, On-Premise User Sentiment: 87% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.spiceworks.com/) Compare the top leaders [ HelpDesk by Text, Inc. ](https://www.selecthub.com/p/help-desk-software/helpdesk/) [View Product Details ](https://www.selecthub.com/p/help-desk-software/helpdesk/) Start Price: $29 Per Agent, Annually \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Help+Desk+Software&product%5Fname=HelpDesk&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fhelp-desk-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F0b6a27e2bfcb010e762109f0d2e042dc-20ff697ca0e241ac78afa341e4e08178%2Fresources%2Fnormal%2Flogo.png%3F1693318005&price=2) Free Trial: Yes - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=HelpDesk&category=Help+Desk+Software&product%5Flogo=https://cdn.selecthub.com/products/0b6a27e2bfcb010e762109f0d2e042dc-20ff697ca0e241ac78afa341e4e08178/resources/normal/logo.png?1693318005) Good For: Any company size Deployment: Cloud, On-Premise User Sentiment: 90% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.helpdesk.com) Compare the top leaders [ Zoho Desk by Zoho Corporation ](https://www.selecthub.com/p/help-desk-software/zoho-desk/) Analyst Score Zoho Desk - Score: 87 out of 100 87 [View Product Details ](https://www.selecthub.com/p/help-desk-software/zoho-desk/) Best For: Email Management Mobile Capabilities Team Collaboration Start Price: $12 Per User, Monthly \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Help+Desk+Software&product%5Fname=Zoho%2BDesk&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fhelp-desk-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F03b2ceb73723f8b53cd533e4fba898ee-f883bb28875da86e99fa8fb2dd59cbed%2Fresources%2Fnormal%2Flogo.webp%3F1718839281&price=2) Free Trial: Yes - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Zoho+Desk&category=Help+Desk+Software&product%5Flogo=https://cdn.selecthub.com/products/03b2ceb73723f8b53cd533e4fba898ee-f883bb28875da86e99fa8fb2dd59cbed/resources/normal/logo.webp?1718839281) Good For: Any company size Deployment: Cloud User Sentiment: 89% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.zoho.com/desk/) Compare up to 5 products [ Help Scout by Help Scout ](https://www.selecthub.com/p/help-desk-software/help-scout/) Analyst Score Help Scout - Score: 75 out of 100 75 [View Product Details ](https://www.selecthub.com/p/help-desk-software/help-scout/) Best For: Integrations and Extensibility Start Price: $20 Monthly \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Help+Desk+Software&product%5Fname=Help%2BScout&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fhelp-desk-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fa9cf46a38a9b05e959f33215e5cdc38a-419964e5efc1413fe826b130192af055%2Fresources%2Fnormal%2Flogo.png%3F1693319148&price=2) Free Trial: Yes - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Help+Scout&category=Help+Desk+Software&product%5Flogo=https://cdn.selecthub.com/products/a9cf46a38a9b05e959f33215e5cdc38a-419964e5efc1413fe826b130192af055/resources/normal/logo.png?1693319148) Good For: Small & medium companies Deployment: Cloud User Sentiment: 90% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.helpscout.com/) Compare up to 5 products [ Issuetrak by Issuetrak ](https://www.selecthub.com/p/help-desk-software/issuetrak/) [View Product Details ](https://www.selecthub.com/p/help-desk-software/issuetrak/) Start Price: $26 Per User, Monthly \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Help+Desk+Software&product%5Fname=Issuetrak&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fhelp-desk-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F11108a3dbfe4636cb40b84b803b2fff6-be17567dded85e8bd14d0f873f52983c%2Fresources%2Fnormal%2Flogo.png%3F1724360926&price=2) Free Trial: Yes - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Issuetrak&category=Help+Desk+Software&product%5Flogo=https://cdn.selecthub.com/products/11108a3dbfe4636cb40b84b803b2fff6-be17567dded85e8bd14d0f873f52983c/resources/normal/logo.png?1724360926) Good For: Any company size Deployment: Cloud, On-Premise User Sentiment: 91% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.issuetrak.com/) Compare the top leaders [ Vision Helpdesk by Vision Helpdesk ](https://www.selecthub.com/p/help-desk-software/vision-helpdesk/) Analyst Score Vision Helpdesk - Score: 86 out of 100 86 [View Product Details ](https://www.selecthub.com/p/help-desk-software/vision-helpdesk/) Best For: Dashboards and Reporting Live Chat Management Mobile Capabilities Platform Capabilities Platform Security Start Price: $30 Monthly \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Help+Desk+Software&product%5Fname=Vision%2BHelpdesk&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fhelp-desk-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F0f9a0878fcaf0dde29b4e487aa8bbb44-4a1598dbd96b2bcf8d4c935b2e982bf3%2Fresources%2Fnormal%2Flogo.png%3F1693317880&price=2) Free Trial: Yes - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Vision+Helpdesk&category=Help+Desk+Software&product%5Flogo=https://cdn.selecthub.com/products/0f9a0878fcaf0dde29b4e487aa8bbb44-4a1598dbd96b2bcf8d4c935b2e982bf3/resources/normal/logo.png?1693317880) Good For: Small & medium companies Deployment: Cloud, On-Premise User Sentiment: 90% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.visionhelpdesk.com) Compare up to 5 products [ Kayako by Kayako ](https://www.selecthub.com/p/help-desk-software/kayako/) Analyst Score Kayako - Score: 67 out of 100 67 [View Product Details ](https://www.selecthub.com/p/help-desk-software/kayako/) Start Price: $15 Monthly \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Help+Desk+Software&product%5Fname=Kayako&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fhelp-desk-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F821fa74b50ba3f7cba1e6c53e8fa6845-79176745b9ed99576f8ba49607b2818e%2Fresources%2Fnormal%2Flogo.png%3F1693316186&price=2) Free Trial: Yes - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Kayako&category=Help+Desk+Software&product%5Flogo=https://cdn.selecthub.com/products/821fa74b50ba3f7cba1e6c53e8fa6845-79176745b9ed99576f8ba49607b2818e/resources/normal/logo.png?1693316186) Good For: Medium & large companies Deployment: Cloud, On-Premise User Sentiment: 81% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://kayako.com/) Compare up to 5 products [ HappyFox by HappyFox ](https://www.selecthub.com/p/help-desk-software/happyfox/) Analyst Score HappyFox - Score: 79 out of 100 79 [View Product Details ](https://www.selecthub.com/p/help-desk-software/happyfox/) Start Price: $25 Per User, Monthly \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Help+Desk+Software&product%5Fname=HappyFox&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fhelp-desk-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fd3e0f226df6865b28fb677548370f467-6669d244fe3a191bd1a1e7fba2cdae60%2Fresources%2Fnormal%2Flogo.png%3F1693317493&price=2) Free Trial: Yes - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=HappyFox&category=Help+Desk+Software&product%5Flogo=https://cdn.selecthub.com/products/d3e0f226df6865b28fb677548370f467-6669d244fe3a191bd1a1e7fba2cdae60/resources/normal/logo.png?1693317493) Good For: Any company size Deployment: Cloud User Sentiment: 91% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.happyfox.com/) Compare up to 5 products [ osTicket by Enhancesoft ](https://www.selecthub.com/p/help-desk-software/osticket/) [View Product Details ](https://www.selecthub.com/p/help-desk-software/osticket/) Start Price: $10 Per User, Monthly \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Help+Desk+Software&product%5Fname=osTicket&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fhelp-desk-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fb685ed5a90e50a5da1ee68da44ab612c-c82e320f0db5419ab21333af6de0d639%2Fresources%2Fnormal%2Flogo.png%3F1749007389&price=1) Free Trial: No Good For: Small & medium companies Deployment: Cloud, On-Premise User Sentiment: 86% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://osticket.com/) Compare the top leaders [ HubSpot Service Hub by HubSpot ](https://www.selecthub.com/p/customer-service-software/hubspot-service-hub/) Analyst Score HubSpot Service Hub - Score: 83 out of 100 83 [View Product Details ](https://www.selecthub.com/p/customer-service-software/hubspot-service-hub/) Best For: Dashboards and Reporting Email Management Integrations and Extensibility Start Price: $90 Per Seat, Monthly \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Help+Desk+Software&product%5Fname=HubSpot%2BService%2BHub&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fhelp-desk-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fd01c25576ff1c53de58e0e6970a2d510-d419ae8a8c2da1db9e097ded2aad274d%2Fresources%2Fnormal%2Flogo.png%3F1693319148&price=2) Free Trial: Yes - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=HubSpot+Service+Hub&category=Help+Desk+Software&product%5Flogo=https://cdn.selecthub.com/products/d01c25576ff1c53de58e0e6970a2d510-d419ae8a8c2da1db9e097ded2aad274d/resources/normal/logo.png?1693319148) Good For: Any company size Deployment: Cloud User Sentiment: 88% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.hubspot.com/service/) Compare up to 5 products [ TeamSupport by TeamSupport ](https://www.selecthub.com/p/help-desk-software/teamsupport/) Analyst Score TeamSupport - Score: 82 out of 100 82 [View Product Details ](https://www.selecthub.com/p/help-desk-software/teamsupport/) Best For: Agent Productivity Start Price: $49 Per Agent, Monthly \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Help+Desk+Software&product%5Fname=TeamSupport&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fhelp-desk-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F16fc18d787294ad5171100e33d05d4e2-0a6c65b6e493f6d880badcbdcff16b37%2Fresources%2Fnormal%2Flogo.png%3F1693317145&price=2) Free Trial: Yes - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=TeamSupport&category=Help+Desk+Software&product%5Flogo=https://cdn.selecthub.com/products/16fc18d787294ad5171100e33d05d4e2-0a6c65b6e493f6d880badcbdcff16b37/resources/normal/logo.png?1693317145) Good For: Medium & large companies Deployment: Cloud User Sentiment: 89% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.teamsupport.com/) Compare up to 5 products [ Intercom by Intercom R&D Unlimited Company ](https://www.selecthub.com/p/live-chat-software/intercom/) Analyst Score Intercom - Score: 83 out of 100 83 [View Product Details ](https://www.selecthub.com/p/live-chat-software/intercom/) Best For: Dashboards and Reporting Start Price: $39 Per Seat, Monthly \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Help+Desk+Software&product%5Fname=Intercom&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fhelp-desk-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F889fbd1aec443cef389ea10c93b498d8-874fb916b476c77ce197dde3210c39a2%2Fresources%2Fnormal%2Flogo.png%3F1709831573&price=2) Free Trial: Yes - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Intercom&category=Help+Desk+Software&product%5Flogo=https://cdn.selecthub.com/products/889fbd1aec443cef389ea10c93b498d8-874fb916b476c77ce197dde3210c39a2/resources/normal/logo.png?1709831573) Good For: Any company size Deployment: Cloud User Sentiment: 89% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.intercom.com/) Compare up to 5 products [ LiveAgent by LiveAgent ](https://www.selecthub.com/p/help-desk-software/liveagent/) Analyst Score LiveAgent - Score: 83 out of 100 83 [View Product Details ](https://www.selecthub.com/p/help-desk-software/liveagent/) Start Price: $15 Per Agent, Monthly \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Help+Desk+Software&product%5Fname=LiveAgent&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fhelp-desk-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F5463b514e21fbd3fec3772fba142a46e-9ed3942e836a45455458097b87668d55%2Fresources%2Fnormal%2Flogo.png%3F1693317427&price=2) Free Trial: 30 Days - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=LiveAgent&category=Help+Desk+Software&product%5Flogo=https://cdn.selecthub.com/products/5463b514e21fbd3fec3772fba142a46e-9ed3942e836a45455458097b87668d55/resources/normal/logo.png?1693317427) Good For: Any company size Deployment: Cloud, On-Premise User Sentiment: 93% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.liveagent.com/) Compare up to 5 products [ Jitbit by Jitbit ](https://www.selecthub.com/p/help-desk-software/jitbit/) Analyst Score Jitbit - Score: 83 out of 100 83 [View Product Details ](https://www.selecthub.com/p/help-desk-software/jitbit/) Best For: Call Center Management Mobile Capabilities Platform Capabilities Start Price: $15 Monthly \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Help+Desk+Software&product%5Fname=Jitbit&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fhelp-desk-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F7d92c08873b4979b544e7fb64fdb1c6c-cb1cf85dfbcdf295c15c76844fc6ad48%2Fresources%2Fnormal%2Flogo.png%3F1693319150&price=2) Free Trial: Yes - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Jitbit&category=Help+Desk+Software&product%5Flogo=https://cdn.selecthub.com/products/7d92c08873b4979b544e7fb64fdb1c6c-cb1cf85dfbcdf295c15c76844fc6ad48/resources/normal/logo.png?1693319150) Good For: Any company size Deployment: Cloud User Sentiment: 89% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.jitbit.com/) Compare up to 5 products [ Web Tracks by Gritware ](https://www.selecthub.com/p/help-desk-software/web-tracks/) [View Product Details ](https://www.selecthub.com/p/help-desk-software/web-tracks/) Start Price: $295 Annually \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Help+Desk+Software&product%5Fname=Web%2BTracks&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fhelp-desk-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F842ef8f949db333c767fe209f9277459-65a13b43341ca9d84b521a913705b2df%2Fresources%2Fnormal%2Flogo.png%3F1739622423&price=3) Free Trial: Yes - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Web+Tracks&category=Help+Desk+Software&product%5Flogo=https://cdn.selecthub.com/products/842ef8f949db333c767fe209f9277459-65a13b43341ca9d84b521a913705b2df/resources/normal/logo.png?1739622423) Good For: Any company size Deployment: On-Premise User Sentiment: 86% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.gritware.com/web-help-desk-software) Compare the top leaders [ DeskPRO by Deskpro ](https://www.selecthub.com/p/help-desk-software/deskpro/) [View Product Details ](https://www.selecthub.com/p/help-desk-software/deskpro/) Start Price: $29 Per User, Monthly \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Help+Desk+Software&product%5Fname=DeskPRO&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fhelp-desk-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fca49dcab7677fd5d3108f9a9b250d604-17ba05324edd4bb94fedac301576744d%2Fresources%2Foriginal%2Flogo.svg%3F1739623144&price=2) Free Trial: Yes - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=DeskPRO&category=Help+Desk+Software&product%5Flogo=https://cdn.selecthub.com/products/ca49dcab7677fd5d3108f9a9b250d604-17ba05324edd4bb94fedac301576744d/resources/original/logo.svg?1739623144) Good For: Any company size Deployment: Cloud, On-Premise User Sentiment: 88% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.deskpro.com) Compare the top leaders * < * 1 * [2](https://www.selecthub.com/c/help-desk-software/?page=2) * [3](https://www.selecthub.com/c/help-desk-software/?page=3) * .. * [7](https://www.selecthub.com/c/help-desk-software/?page=7) * [ \> ](https://www.selecthub.com/c/help-desk-software/?page=2) ### Guide Contents * [Executive Summary](#bg-heading-1) * [Deployment Methods](#bg-heading-2) * [Primary Benefits](#bg-heading-3) * [Implementation Goals](#bg-heading-4) * [Basic Features & Functionality](#bg-heading-5) * [Advanced Features to Consider](#bg-heading-6) * [Current & Upcoming Trends](#bg-heading-7) * [Software Comparison Strategy](#bg-heading-8) * [Cost & Pricing Considerations](#bg-heading-9) * [Questions To Ask Yourself](#bg-heading-10) * [Questions To Ask Vendors](#bg-heading-11) * [FAQs](#bg-heading-12) * [Next Steps](#bg-heading-13) Related Categories [Customer Service Software](https://www.selecthub.com/c/customer-service-software/) [Knowledge Management Software](https://www.selecthub.com/c/knowledge-management-software/) [Remote Desktop Software](https://www.selecthub.com/c/remote-desktop-software/) List Your Product Thousands of buyers are researching their next purchase. Ensure they find you by claiming your product profile now. [Claim Product Listing]( https://pmo.selecthub.com/claim-your-product/) ## Help Desk Software Buyer's Guide ## What is Help Desk Software? Help desk software is crucial for providing efficient customer support, much like a well-trained concierge anticipating guests' needs. It addresses common issues such as slow response times, disorganized ticket management, and lack of communication. Key functionalities include ticket tracking, knowledge base creation, and multi-channel support, benefiting users in industries like IT, retail, and healthcare. Emerging features like AI chatbots and analytics enhance service delivery. However, some users may find the software complex to implement. Ultimately, help desk software streamlines support processes, improves customer satisfaction, and fosters loyalty by ensuring timely and effective assistance. ### What are the Key Benefits of Help Desk Software? * Improved ticket organization & tracking * Faster response times & resolutions * Enhanced agent collaboration & productivity * Increased customer satisfaction & loyalty * Valuable data & insights for improvement * Automated repetitive tasks & workflows * Omnichannel communication & support * Reduced costs & improved efficiency **Help Desk Software is All About Streamlining Customer Support** By Kriti Sahay, Technical Content Writer at SelectHub ![Help Desk Software BG Header]() Whether it’s returning a new dress, booking a vacation or troubleshooting wi-fi issues, we’ve all used customer support services at some point. But, as communication technologies continue to advance, so do customer service needs. People have started asking businesses for help everywhere, from traditional methods like phone calls and emails to modern channels like instant messengers and social media. With so many channels to manage and monitor, how do you ensure no customer goes unanswered? That’s where help desk software comes in. It automates an organization's external and internal service management, ensuring that your agents have the support they need to resolve issues and your customers are satisfied. Positive customer experiences lead to brand loyalty and word of mouth marketing, which, in turn, create growth opportunities. Investing in your customer service teams by improving infrastructure with tools like help desk solutions can be the key to unlocking customer service-led growth. Curious to see how help desk solutions could benefit your business? Let’s dive in! ### Executive Summary * Help desk software is a tool that streamlines day to day operations and improves workflows by minimizing downtime, boosting agent productivity and encouraging customer self-service with tools like knowledge bases. * Help desk systems can help in boosting customer satisfaction, increasing efficiency and improving customer retention. * Help desk solutions can also help improve agent productivity by providing agents the right tools to automate repetitive tasks, optimize workflows, track performance and enhance the quality of customer service they provide. * Omnichannel support and cloud-computing are some major upcoming trends in customer service and help desk systems can help you keep up. * Before making a final decision on which help desk system to deploy, it’s important to thoroughly compare all of your options, based on how well they match your organizational needs, and talk to vendors to figure out which tool best suits your budget and requirements. **What This Guide Covers:** * [Deployment Methods](#2) * [Primary Benefits](#3) * [Implementation Goals](#4) * [Basic Features & Functionality](#5) * [Advanced Features to Consider](#6) * [Current and Upcoming Trends](#7) * [Software Comparison Strategy](#8) * [Cost & Pricing Considerations](#9) * [Questions To Ask Yourself](#11) * [Questions To Ask Vendors](#12) * [FAQs](#13) * [Next Steps](#14) [ Get the Full in-depth Help Desk Software Report See how the Help Desk solutions leaders fare against the most common key requirements Get your free Report](https://pmo.selecthub.com/request-custom-leaderboard/?category=Help%20Desk%20Software) #### Types of Help Desk Software There are three different kinds of help desk systems that cater to various types of customer queries: * **IT Support:** This category addresses problems the internal users from the organization encounter - for instance, workers who need assistance with resetting their password or server maintenance. * **Customer Service:** These solutions assist customers with difficult questions and company products or services. * **Other Functions:** Employees may have issues and questions throughout the workplace. Help desk solutions can serve departments such as legal, finance, HR and marketing. ### Deployment Methods Help desk vendors offer various deployment methods that cater to the diverse needs of today’s market. Businesses can choose between cloud-based deployment or on-premise installation depending on their specific needs. #### Cloud-based Cloud-based platforms generally follow a [Software-as-a-Service (SaaS)](https://www.selecthub.com/resources/saas/) model which is subscription-based and requires a recurring payment. Cloud-based tools have many advantages. They require less maintenance, have fewer upfront costs and can be easily scaled and upgraded. Mid-sized or small businesses, lacking in-house technical expertise and IT resources, tend to prefer cloud-based help desk systems because they are cost-effective and easy to implement. However, this mode of deployment has also gained popularity among larger companies because of benefits like remote work support, lower cost of installation and more scalability. #### On-premise For on-premise deployment, the system needs to be installed locally on your office computers and internal servers. The benefit of this model is that it doesn't require a connection to third-party servers which makes it easier to fix bugs and provides better data security. It also allows you to customize the system to your company’s specific needs. Although cloud deployment has become quite popular in recent years, on-premise deployment is still preferred by some companies because of the flexibility and security it offers. Additionally, while the upfront cost of installation is higher, it’s a one-time payment and not a recurring charge which is a disadvantage of subscription-based systems. ### Primary Benefits Let’s look at some of the benefits of help desk software and how it can help your organization. ![Help Desk Software Benefits]() #### Customer Satisfaction Positive customer experiences lead to brand loyalty. [One study by Qualtrics](https://www.qualtrics.com/m/www.xminstitute.com/wp-content/uploads/2022/07/XMI%5FRR-DS%5FStateofCXManagement%5F2022-2.pdf) found that 41% of companies with higher customer experience scores reported improvement in customer retention rates compared to just 29% of companies with lower scores. Help desk solutions can help agents respond to customers better and resolve queries faster, improving customer experience. Help desk solutions allow agents to prioritize customer issues and assign urgency to incoming tickets. The prioritization helps the team to concentrate on the most time-sensitive problems and critical support cases. Help desk software also comes with sentiment analysis tools to allow agents to figure out the customer’s conversational tone and respond appropriately. #### Better Service Options A 2021 report by Gladly found that [60% consumers](https://site.gladly.com/rs/665-VXG-269/images/2021%20Customer%20Expectation%20Report.pdf?mkt%5Ftok=NjY1LVZYRy0yNjkAAAGAxH87EvX9rxPsw9GOdnlHgxiK6Qz2IkFJcKL96lOrLF5neOfRcSypy0WA2IZSUACOYgaxo9L79oiITF-qdgffQ6P6ONAMtIwwAv%5FYGwU) today prefer to resolve their issues on their own instead of contacting customer support. Keeping a comprehensive knowledge base helps customers easily get answers to common issues through various articles, documentation, how-to guides, blogs, FAQs and troubleshooting instructions. This allows customers to resolve their issues on their own and reduces the load on your agents. This feature also allows businesses to store crucial expertise in a useful form that both agents and customers can refer to if the need arises. Agents can refer customers to the knowledge base and, if the issue reoccurs, customers can go back to these resources instead of having to go through a live agent again. #### Better Performance Management Managers can analyze their team’s performance and where inefficiencies lie with the help of reporting tools. Help desk systems help generate reports highlighting recurring client issues and performance statistics to address concerns and make the entire day-to-day operations more efficient. By measuring team productivity through various KPIs, you can design a productivity program to focus your team’s efforts on where they need to improve, helping them deliver world-class customer service. #### Accessibility According to a Gartner study, around [70% of customer service employees](https://www.route101.com/resources/cx-trends-2022) would prefer to continue working from home even after the pandemic. Most help desk solutions provide remote work and virtual call center support which allows employers to provide more flexible remote work options. Ensuring accessibility and flexibility for employees also improves employee satisfaction — and more satisfied employees are usually more productive. The Qualtrics study mentioned above found that 34% of companies with high customer experience scores also note improvements in employee experience over the past year, compared to just 14% of companies with low CX scores. [ Help Desk Software Report Expert recommendations and analysis on the top Help Desk solutions Get free access now ](https://pmo.selecthub.com/request-custom-leaderboard/?category=Help%20Desk%20Software) ### Implementation Goals | **Goal 1** Boost Customer Satisfaction | The primary aim of help desk solutions is improving and streamlining a customer’s relationship with the business. From ticket management capabilities that target problems effectively to maintaining customer databases and providing personalized service these systems cover everything. | | -------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Goal 2** Increase Efficiency | Help desk software enables agents to do more in less time. They centralize all data and activities, streamline workflows and enable collaboration across teams. Moreover, AI integration and automation significantly reduce manual efforts for data entry, pipeline management and more. | | **Goal 3** Improve Customer Retention | Agents can offer support to customers from their mobile phones even when they are not on other workstations. This means there are fewer chances of missed calls. Additionally, tools like customer sentiment analysis, customized customer databases and ticket prioritization are aimed at improving customer experiences and boosting retention. | | **Goal 4** Drive Profits and Revenue | Help desk systems drive revenue and profit by improving customer experiences and boosting brand loyalty. [Salesforce found](https://www.salesforce.com/content/dam/web/en%5Fus/www/documents/research/salesforce-state-of-the-connected-customer-4th-ed.pdf) that 89% of business buyers and 92% of retail consumers prefer to spend more time with companies that have provided them a positive customer service experience. | | **Goal 5** Stay Ahead of Competition | With [prescriptive and predictive analysis](https://www.selecthub.com/business-intelligence/predictive-descriptive-prescriptive-analytics/), AI and machine learning influenced techniques, organizations stay ahead of competitors. Reporting and [analytics tools](https://www.selecthub.com/c/data-analytics-software/) also allow companies to understand their shortcomings and work on improving their operations. | [ Help Desk Software Report Expert recommendations and analysis on the top Help Desk systems Get free access now ](https://pmo.selecthub.com/request-custom-leaderboard/?category=Help%20Desk%20Software) ### Basic Features & Functionality Let’s look at some of the basic functionalities and must-have features of help desk solutions. | Ticket Management | Assign tickets automatically or manually based on need, agent skills, availability and timezone. View, sort, categorize and filter tickets. Track open complaints, view ticket histories and monitor trends in requests. | | ----------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Knowledge Base Management | Enable organizations to create a storehouse of common problems and a record of solutions that can be helpful in the future. By making this information easily accessible and searchable, businesses facilitate DIY and self-service options for customers and cut down on ticket volume. | | Reporting and Analytics | According to reports by Zendesk, companies that make use of reports and analytics to measure team metrics can [reduce their customer query resolution time by 16%](https://www.zendesk.com/benchmark/). Organizations can aggregate and track data to analyze a team’s productivity and performance and identify trends. Using tools such as data visualization, managers can export this information to share with others in the form of an easy-to-read report. | | Automated Workflows | Help desk software is equipped with efficient automated workflow features that automatically direct inquiries to the right channels without manual intervention. They can also use automated responses for common customer queries. | | Alerts/Escalation | Keep agents updated about ticket progress and accelerate the resolution of specific tickets to a higher priority based on predetermined criteria. This also allows managers to supervise the flow of tasks and monitor service quality and efficiency. | | Collaboration Tools | Help desk systems let workers collaborate on three levels. First, between departments and teams so agents can use the company's other resources. Second, among agents to help them work on a complex ticket. And third, between customers and agents and customers to solve end-user queries and attain feedback. | | Database Capacity | A robust help desk system can store historical interactions between customers and agents for future reference. They can also host content for the knowledge base, depending on the company’s server capacity. | | Scalability | Help desk solutions also allow the use of third-party plugins and offer API access to help organizations expand the platform’s functionality in response to increases in ticket volume. | | Omnichannel Ticketing Support | Help desk solutions let agents interact with customers across multiple channels such as messaging, SMS, social media, community, voice calls and video calls to boost customer satisfaction rates and queries faster. It also offers email ticketing support and [call center management tools](https://www.selecthub.com/c/call-center-software/). | [ Help Desk Software Report Expert recommendations and analysis on the top Help Desk systems Get free access now ](https://pmo.selecthub.com/request-custom-leaderboard/?category=Help%20Desk%20Software) ### Advanced Features to Consider Now that we’ve covered the must-haves, let’s look at some more advanced features that might not be necessary for your help desk system to function but could enhance your operations. | Communication Channel Integration | Integrating help desk software with social media and [email marketing](https://www.selecthub.com/c/email-marketing-software/) reduces duplicate data entry and fills out customer profiles. This creates a detailed view of customer interactions with organizations and allows callers to connect through their preferred channels. | | ------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | | [CRM Integration](https://www.selecthub.com/customer-relationship-management/5-crm-integrations/) | Connecting with a CRM can help organizations maintain and implement customer-centric plans and strategies that boost revenue, profitability and customer satisfaction. [CRM software](https://www.selecthub.com/c/crm-software/) also stores important customer data that informs agents as they deal with customer complaints. | | Native Mobile App | A lot of help desk systems come with native mobile apps for Android and iOS. This allows agents to work on the go and resolve issues even when they are away from their workstations. | | Bug Tracking | Bug tracking software can help IT teams in prioritizing patches depending on the extent of user impact. It also identifies problems quickly and updates support staff about the known issues. | [ Help Desk Systems Report Expert recommendations and analysis on the top Help Desk solutions Get free access now ](https://pmo.selecthub.com/request-custom-leaderboard/?category=Help%20Desk%20Software) ### Current & Upcoming Trends Keeping up with the trends is necessary if you want to provide the best service for your customers and top-of-the-line training to your agents. Let’s look at some upcoming trends in the realm of customer service and help desk. ![Help Desk Upcoming Trends]() #### Cloud Computing According to a survey conducted by Statista, cloud computing is forecasted to generate over [440 billion USD in revenue in 2023](https://www.statista.com/statistics/477702/). Global spending on software-as-a-service (SaaS) products amounted to [249 billion USD in 2021](https://www.statista.com/statistics/370305/global-public-it-cloud-services-spending-by-segment/). Cloud computing has been growing in popularity across all sectors, and help desk solutions are no different. Since cloud-based systems can be deployed online without any physical infrastructure, it can help organizations save effort and money on IT resources and infrastructure. This is a bonus in an era where companies are increasingly moving towards remote work and virtual call centers are becoming more common. In fact, studies have found that the prices of US office buildings might plummet [as much as 39%](https://www.nber.org/papers/w30526) in coming years in response to less demand for office spaces. Remote and hybrid environments have also led to an improvement in employee productivity. Working remotely gives agents more control over their workflows and allows them to resolve tickets from anywhere through cloud access to features like ticket management, [workflow management](https://www.selecthub.com/c/workflow-management-software/), training resources and omnichannel ticketing support. It also allows companies to hire workers from around the world and widens the scope for talent hunting and recruitment. #### 24/7 support Gone are the days when the help desk was active only between 8 a.m. and 8 p.m. These days, customers expect access to world-class support 24/7 via multiple channels, including social media, chat, call, [video call](https://www.selecthub.com/c/video-conferencing-software/), email, [live chat](https://www.selecthub.com/c/live-chat-software/) and knowledge bases. Customers today have higher standards and expectations for support. According to the Salesforce report referenced before, 83% of customers expect to engage with someone immediately after contacting customer service. In 2022, Zendesk also found that 60% of consumers have higher customer service standards as compared to 2021\. As such, the ability to provide 24/7 service has become increasingly important to match rising customer expectations. As we saw in the previous trend, the growth of technologies like cloud computing have also played a role in making 24/7 support possible. Companies are now able to hire people from different time zones and can automatically assign them shifts using help desk software. #### Self-Service The Zendesk report also found that 89% of consumers would spend more time with companies that allow them to find solutions for their problems online. This indicates a rising trend of customers choosing to empower themselves rather than rely on support agents. The popularity of self-service is good news for businesses, because it can increase customer satisfaction while reducing ticket volume and freeing up resources. Self-service tools allow customers to resolve common or simpler queries on their own without connecting with an agent. This helps boost team productivity as agents can concentrate on more complex issues and resolve queries more quickly. It’s no wonder that, in 2023, [Gartner](https://emtemp.gcom.cloud/ngw/globalassets/en/sales-service/documents/trends/customer%5Fservice%5F2023%5Ftop%5Fpriorities%5Fv2.pdf) found that self-service adoption and knowledge management were among the top five priorities for customer service leaders. Tools like tutorials, documents, videos and articles empower customers and reduce agent workloads. Customers can also eliminate the need to wait in the call queue to connect with agents and resolve the problem by exploring knowledge base content. This improves both customer experience and employee experience. Along with self-service, we’re also seeing a rise in the use of user-led forums for troubleshooting and support. Help desk systems come with specific tools for setting up such user communities and for moderating them. These communities allow customers to connect with their peers and discuss issues and solutions through integrated discussion forums and user communities. They can also participate in group chats, discussion boards and FAQ forums to get a sense of the pros and cons of the product and gain valuable insights through other customers’ experiences. #### Omnichannel Support Customers today interact with companies on a wide array of different channels, and they expect to receive help and support on the channel of their choice. Salesforce found that 76% of customers prefer different channels depending on context. Email, phone and in-person support were the top three most preferred channels. 93% of people surveyed by Zendesk also said that they would spend more time with companies that offered support through their preferred communication channel. All this data points to the idea that meeting customers on the platforms they like to use correlates to increased satisfaction. #### Outsourcing An increasing number of companies worldwide are looking to outsource their essential business functions to third-party organizations to streamline their workflow and save on costs. According to a 2022 study by Deloitte, around [76% of IT companies](https://www2.deloitte.com/us/en/pages/operations/articles/global-outsourcing-survey.html) outsource their operations. Additionally, the customer care outsourcing market is expected to reach [USD 34.57 billion](https://www.globenewswire.com/en/news-release/2023/05/03/2660579/0/en/Customer-Care-BPO-Market-Worth-34-57-Billion-Globally-by-2028-at-7-5-CAGR-The-Insight-Partners.html), globally, by 2028\. So why is outsourcing booming at this rate? Outsourcing is widely seen as a cost-cutting measure, but it’s more than that. It’s a way of expanding the potential talent pool to workers who wouldn’t otherwise be available. Companies are also looking at newer forms of outsourcing, like managed services, which involves outsourcing more complex business functions and management responsibilities for a whole range of processes. Cloud computing and the popularity of remote work have also contributed to the rise of outsourcing. Hiring employees in different countries and having them work remotely has become much easier in recent years. #### AI Zendesk found that [AI had become the top trend in 2023](https://www.zendesk.com/in/blog/cx-trends-2023-immersive-cx/). With the growth of technologies like generative AI and advanced machine learning, AI has not just become better — it has actually [improved beyond expectations](https://www.washingtonpost.com/business/interactive/2023/artificial-intelligence-tech-rapid-advances/). AI improves customer-agent interactions by helping companies understand customer behavior by analyzing and gathering historical, behavioral and social data. This allows companies to increase sales opportunities, provide highly relevant content and enhance customer journeys. AI can help companies connect with their customers on a more personal level and improve agent productivity through tools like predictive analysis, real-time decisioning and conversational bot assistants. In fact, according to McKinsey, empowering agents through technology and AI could help you create the [superhuman agent](https://www.mckinsey.com/business-functions/operations/our-insights/technology-and-innovation-building-the-superhuman-agent). [ Help Desk Solutions Report Expert recommendations and analysis on the top Help Desk systems Get free access now ](https://pmo.selecthub.com/request-custom-leaderboard/?category=Help%20Desk%20Software) ### Software Comparison Strategy Although there are dozens of lists with best and worst help desk solutions in the market, every company has different requirements and customer support needs. What’s best for others may not be the best for you. It’s important to do your research to figure out the most appropriate system for your organization. To begin you can use our [requirements template](https://pmo.selecthub.com/help-desk-software-requirements-onsite/) to rank and prioritize your most important needs. Analyze and compare systems to find out which platforms most closely meet your requirements. Next, read the basic and advanced features listed above and analyze what your business needs to stand out among competitors. Once you have the answer, look for a software platform that provides those extra capabilities. ### Cost & Pricing Considerations How you deploy the system will significantly impact how much you pay both as an upfront fee and in the long run. With a cloud product, you generally have to pay an ongoing subscription fee based on the number of users. On-premise systems usually involves a one-time or recurring license purchase, depending on the provider. However, some require separate licenses for individual users, so the number of users could be a factor in determining cost. Beyond that, you must also consider expenses incurred in operating a help desk software and the total cost of ownership. Version upgrades, add-on features and plug-ins, maintenance and data migration are some common additional expenses that you may run into. ### Questions To Ask Yourself These questions can help organizations streamline their selection process: * Does this tool meet your organization’s needs? * Do you need to integrate your help desk solution with other software, like an [ERP](https://www.selecthub.com/c/erp-software/) tool? * What’s the long-term viability of your help desk provider? * What’s the turnaround time for support of the provider in case there is an emergency in the system? * Do you have industry-specific requirements and does the system meet them? * Which is better: cloud or on-premise deployment? * Who are the consistent users of help desk solutions in the organization (managers, sales reps, marketers, etc.) and what gaps must the system fill? * What channels does this system support? * How will this system maximize organization’s productivity? * Do your agents require remote support? ### Questions To Ask Vendors ![Help Desk Software Questions to Ask]() Use these questions as a starting point for conversations with vendors: #### About the Software * How often are updates offered, and do they occur automatically? * Do the updates impact the software's accessibility? * How well does the system integrate with other BI tools? * What features cost extra? * Is there training to support user adoption? * What level of customization is available? * How much time will onboarding and implementation take? * How does the ticket workflow work? * How many contact profiles can be stored? #### About the Vendor * What support options do you offer? What do they cost? * What do you specialize in? Can you serve organizations of all sizes? * Do you offer setup and migration services? * How’s your customer success track record? * What kind of redundancy and security protocols are followed to protect data? ### FAQs #### What is help desk software? Help desk software is a category of tools designed to streamline, simplify and manage the operations of a customer support and service desk. These tools gather customer complaints and queries in the form of tickets, route them to agents for resolution. Help desk systems also makes it easy to view, track, summarize, and audit tickets and ticket histories. #### What are the features of help desk systems? Ticket management, knowledge base management, workflow automation, call center management and bug tracking are some of the features of help desk solutions. Check out our article on the [features of help desk software](https://www.selecthub.com/help-desk/help-desk-ticketing-software-system-features/) for more detailed insights. #### What is a ticketing system? A ticketing software is a specialized category of help desk solutions that helps with ticket management and tracking. #### What is the best help desk system? Freshdesk, Salesforce Service Cloud and Zendesk for Service are some of the best help desk solutions, according to SelectHub research and data. [ Help Desk Software Report Expert recommendations and analysis on the top Help Desk systems Get free access now ](https://pmo.selecthub.com/request-custom-leaderboard/?category=Help%20Desk%20Software) ### Next Steps Help desk software streamlines critical parts of your customer support process, enabling you to service your customers better and create long-term relationships with them. It offers modern and robust tools to improve communication, team workflows and collaboration. Before making a final decision on which help desk system is best for you, it’s important to conduct an extensive and thorough research and ensure that the platform you choose matches your specific needs and requirements. Our free [comparison report](https://pmo.selecthub.com/request-custom-leaderboard/?category=Help%20Desk%20Software) can give you a headstart in helping you figure out the right tool for your needs. We wish you luck on your software selection journey! ### Product Comparisons Compare other help desk software products: Select a category 360 Degree Feedback Software 3D Design Software 3PL Software ABA Software Account-Based Marketing Software Accounting Practice Management Software Accounting Software Accounts Payable Software Accounts Receivable Software Agile Project Management Software AI Agent Builders AI Agent Frameworks AI Agent Orchestration Platforms AI Agents AI Assistants AI Chatbots AI Customer Service Agents AI Integration Solutions AI Marketing Agents AI Sales Agents AI Sales Assistant Software AI Video Generators AI Voice Agents AI Voice Assistants AI Workflow Automation Tools AI Writing Assistants Animation Software Antivirus Software Apparel ERP Software Applicant Tracking Systems Appointment Scheduling Software Assessment Software Asset Tracking Software Audio Editing Software Augmented Reality Software Auto Dialer Software Background Check Software Backup Software 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Software Guest Messaging Software Headless CMS Platforms Help Authoring Tools Help Desk Software HOA Software Home Care Software Home Health Software Hospital EMR Systems Hospitality Software Hotel Management Software Hotel Property Management Systems Hotel Reservation Software HR Analytics Software HR Management Software HVAC Software IAM Software Influencer Marketing Software Insurance Agency Management Systems Insurance Software Integrated Development Environments Inventory Control Software Inventory Management Software Inventory Optimization Software Invoicing Software iPaaS Solutions IT Asset Management Software ITSM Software IWMS Software Job Search Sites Kanban Software Knowledge Base Software Knowledge Management Software Landing Page Builders Last Mile Delivery Software Lead Capture Software Lead Generation Software Lead Management Software Lease Accounting Software Lease Management Software Leave Management Software Legal Billing Software Legal Case Management Software Legal Practice Management Software Liquor Store POS Systems Live Chat Software LMS Software Location Intelligence Software Log Analysis Software Long Term Care Software Low-Code Development Platforms Manufacturing Inventory Software Manufacturing Operations Management Software Manufacturing Software Market Intelligence Software Marketing Analytics Software Marketing Automation Software MDM Software MDR Solutions Medical Billing Software Medical Coding Software Medical Practice Management Software Medical Software Meeting Management Software Mental Health Software MES Software Microlearning Platforms Moving Company Software MRO Software MRP Systems Multi-channel Ecommerce Software Network Security Software Nonprofit Accounting Software Nonprofit CRM Software Note-Taking Software OEE Software Office Suite Software Oil and Gas Software OKR Software Onboarding Software Online Course Platforms Online Fax Services Online Learning Platforms Online Marketplace Optimization Tools Online Ordering Systems Online Training Software Optometry Software Order Management Software PACS Systems Password Management Software Patient Engagement Software Patient Intake Software Patient Scheduling Software Payment Processing Software Payment Software Payroll Software Penetration Testing Tools PEO Software Performance Management Systems Pharmacy Software Photo Editing Software Physical Security Software Physical Therapy Software PIM Software PLM Software POS Software PPC Software PPM Software Pre-Employment Assessment Tools Predictive Analytics Software Presentation Software Pricing Software Process Manufacturing Software Procure To Pay Software Procurement Software Product Analytics Software Production Scheduling Software Project Management Software Property & Casualty Policy Administration Systems Property Management Software Proposal Software PSA Software Quality Management Software Quoting Software Real Estate Asset Management Software Real Estate CRM Software Real Estate Software Recruitment Software Relational Databases Remote Desktop Software Rental Property Management Software Reputation Management Software Resource Management Software Restaurant Management Software Restaurant POS Systems Restaurant Reservations Software Retail Management Software Retail POS Systems Revenue Cycle Management Software Risk Management Software RMM Software Routing Software RPA Software Sales Acceleration Software Sales Commission Software Sales Enablement Software Sales Engagement Software Sales Force Automation Software Sales Intelligence Tools Screen and Video Capture Software Secure Web Gateways Security Awareness Training Software Security Compliance Software Seed to Sale Software Self Storage Software Self-Service BI Tools Senior Living Software SEO Software Server Virtualization Software Shipping Software Shopping Cart Software SIEM Tools SMS Marketing Software Social Media Advertising Software Social Media Analytics Software Social Media Listening Tools Social Media Management Tools Social Media Marketing Software Social Networking Tools Spa Software Space Management Software SPC Software Spend Management Software SRM Software Statistical Analysis Software Strategic Planning Software Student Information Systems Subscription Billing Software Subscription Management Software Supply Chain Management Software Supply Chain Planning Software Supply Chain Risk Management Software Supply Chain Visibility Software Survey Software Takeoff Software Talent Acquisition Software Talent Assessment Tools Talent Intelligence Software Talent Management Systems Task Management Software Technical Assessment Tools Telehealth Platforms Telemedicine Software Therapy Note Software Therapy Software Time and Attendance Software Time Clock Software Time Tracking Software Timesheet Software TMS Software Training Management System Software Trucking Software UCaaS Providers UGC Platforms Unified Endpoint Management Tools User Research Tools Vacation Rental Software Vector Graphics Software Vendor Risk Management Software Vibe Coding Tools Video Conferencing Platforms Video Editing Software Video Interview Software Virtual Phone Systems Visual Collaboration Tools VoIP Providers Volunteer Management Software VPN Software Vulnerability Management Software Warehouse Management Software WCMS Software Web Design Software Website Builders Whiteboard Software Work Management Software Workflow Management Software Workforce Management Software XDR Software Choose a category to select a product VS Choose a category to select a product Compare ### Additional Resources #### [Help Desk Management](https://www.selecthub.com/category/help-desk/) [The Top 15 Help Desk Ticketing System Features](https://www.selecthub.com/help-desk/help-desk-ticketing-software-system-features/) [Are you constantly wondering how your business can retain more customers? It all starts with… ](https://www.selecthub.com/help-desk/help-desk-ticketing-software-system-features/) [ ![Kriti Sahay](https://www.selecthub.com/wp-content/uploads/2022/08/Kriti-S-Headshot-96x96.png) Kriti Sahay ](https://www.selecthub.com/author/kriti-sahay/) Jun 19, 2026 #### [Help Desk Management](https://www.selecthub.com/category/help-desk/) [Help Desk Metrics: A Comprehensive Guide](https://www.selecthub.com/help-desk/help-desk-metrics/) [If you’ve ever been on the receiving end of bad customer service, you know how… ](https://www.selecthub.com/help-desk/help-desk-metrics/) [ ![Kriti Sahay](https://www.selecthub.com/wp-content/uploads/2022/08/Kriti-S-Headshot-96x96.png) Kriti Sahay ](https://www.selecthub.com/author/kriti-sahay/) May 13, 2026 #### [Help Desk Management](https://www.selecthub.com/category/help-desk/) [Ultimate Zendesk Reviews For 2026: Features, Pricing, Pros And Cons](https://www.selecthub.com/help-desk/zendesk-review/) [Hi there, and welcome to SelectHub’s ultimate Zendesk review. We’re here to give you a… ](https://www.selecthub.com/help-desk/zendesk-review/) [ ![Devon Hennig](https://www.selecthub.com/wp-content/uploads/2022/07/Devon-Hennig_avatar_1658434646-96x96.jpg) Devon Hennig ](https://www.selecthub.com/author/devon-hennig/) Mar 12, 2026 #### [Help Desk Management](https://www.selecthub.com/category/help-desk/) [The 5 Best Free Help Desk Software of 2026](https://www.selecthub.com/help-desk/free-help-desk-software/) [Help desk software is a crucial tool for customer service, but enterprise software is notoriously… ](https://www.selecthub.com/help-desk/free-help-desk-software/) [ ![Kriti Sahay](https://www.selecthub.com/wp-content/uploads/2022/08/Kriti-S-Headshot-96x96.png) Kriti Sahay ](https://www.selecthub.com/author/kriti-sahay/) Mar 12, 2026 #### [Help Desk Management](https://www.selecthub.com/category/help-desk/) [The Top 10 Help Desk Software Requirements Checklist](https://www.selecthub.com/help-desk/help-desk-ticketing-software-system-requirements/) [We’ve all been on the wrong end of a bad customer service experience. The response… ](https://www.selecthub.com/help-desk/help-desk-ticketing-software-system-requirements/) [ ![Kriti Sahay](https://www.selecthub.com/wp-content/uploads/2022/08/Kriti-S-Headshot-96x96.png) Kriti Sahay ](https://www.selecthub.com/author/kriti-sahay/) Mar 12, 2026 ## About The Contributors The following expert team members are responsible for creating, reviewing, and fact checking the accuracy of this content. [ ](https://www.selecthub.com/author/kriti-sahay/) Written By [Kriti Sahay](https://www.selecthub.com/author/kriti-sahay/) Technical Content Writer Kriti Sahay is a Technical Content Writer at SelectHub, writing content for Help Desk and Call Center Software. Kriti is based out of New Delhi, India. When she's not handling Buyer's Guides and other informational articles, she can be found experimenting in her kitchen, street shopping, or painting! [See Full Bio](https://www.selecthub.com/author/kriti-sahay/) [ ](https://www.selecthub.com/author/joan-akash/) Technical Research By [Joan Akash](https://www.selecthub.com/author/joan-akash/) Senior Analyst Joan Akash, a Senior Research Analyst at SelectHub, holds a Post-Graduate Diploma in Management with a specialization in Marketing. Her expertise as a researcher and reviewer spans diverse software categories, including Project Management, Customer Relationship Management, Live Chat, and Help Desk. Beyond her professional pursuits, Joan is spiritually driven, with a passion for teaching children and a penchant for reading biblical blogs and crafting poetry. [See Full Bio](https://www.selecthub.com/author/joan-akash/) [ ](https://www.selecthub.com/author/manan-roy/) Technical Review By [Manan Roy](https://www.selecthub.com/author/manan-roy/) Principal Analyst Manan is a native of Tezpur, Assam (India), who currently lives in Kolkata, West Bengal (India). At SelectHub, he works on categories like CRM, HR, PPM, BI, and EHR. He has a Bachelor of Technology in CSE from The Gandhi Institute of Engineering and Technology, a Master of Technology from The Institute of Engineering and Management IT, and an MBA in Finance from St. Xavier's College. He's published two research papers, one in a conference and the other in a journal, during his Master of Technology. [See Full Bio](https://www.selecthub.com/author/manan-roy/) [ ](https://www.selecthub.com/author/dianna-dragonetti/) Edited By [Dianna Dragonetti](https://www.selecthub.com/author/dianna-dragonetti/) Content Editor As an editor, Dianna Dragonetti leads a team of five writers in writing about a variety of software, with an emphasis on how these tools empower businesses. Categories include accounting, learning management systems, content management systems, supply chain management, and electronic data interchange. [See Full Bio](https://www.selecthub.com/author/dianna-dragonetti/) ```json { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://www.selecthub.com/" }, { "@type": "ListItem", "position": 2, "name": "Help Desk Management", "item": "https://www.selecthub.com/category/help-desk/" }, { "@type": "ListItem", "position": 3, "name": "Help Desk Software" } ] } { "@context": "https://schema.org", "@type": "ItemList", "name": "Best Help Desk Software of 2026", "itemListOrder": "https://schema.org/ItemListOrderDescending", "numberOfItems": 10, "itemListElement": [ { "@type": "ListItem", "position": 1, "url": "https://www.selecthub.com/c/help-desk-software/#product-zendesk", "item": { "@type": "SoftwareApplication", "name": "Zendesk", "image": "https://cdn.selecthub.com/products/68ce199ec2c5517597ce0a4d89620f55-0e1ba40ec65494545b5b492ea42e0b3b/resources/normal/logo.png?1718839221", "applicationCategory": "BusinessApplication", "operatingSystem": "Web-based", "url": "https://www.selecthub.com/p/help-desk-software/zendesk/", "description": "Bottom line: Zendesk is a solid help desk pick if you want a scalable ticketing and support tool that grows with you. It fits small, medium and large teams, but the cost and learning curve can give smaller budgets pause.The platform really shines at ticket management, collaboration and knowledge management. Agents can track and prioritize tickets, and built-in routing matches each one to the right person to speed up resolution. If your support spans phone, chat, email and social, the omnichan...", "review": { "@type": "Review", "author": { "@type": "Organization", "name": "SelectHub" }, "reviewRating": { "@type": "Rating", "ratingValue": 91, "bestRating": 100, "worstRating": 0 } } } }, { "@type": "ListItem", "position": 2, "url": "https://www.selecthub.com/c/help-desk-software/#product-livechat", "item": { "@type": "SoftwareApplication", "name": "LiveChat", "image": "https://cdn.selecthub.com/products/2b7b82a7ec6de40781fd6ef338b41892-33cfd1c2a36282caa7340a92e6fd64e5/resources/normal/logo.png?1693317146", "applicationCategory": "BusinessApplication", "operatingSystem": "Web-based", "url": "https://www.selecthub.com/p/live-chat-software/livechat/", "description": "LiveChat is often praised for its user-friendly interface and ease of setup. It seamlessly integrates with various platforms and offers a wide range of customization options. One of its strengths is the ability to create automated chatbots, which can handle simple inquiries and free up agents for more complex tasks. LiveChat's analytics and reporting capabilities provide valuable insights into customer interactions, allowing businesses to optimize their support strategies. It compares favorab...", "review": { "@type": "Review", "author": { "@type": "Organization", "name": "SelectHub" }, "reviewRating": { "@type": "Rating", "ratingValue": 88, "bestRating": 100, "worstRating": 0 } } } }, { "@type": "ListItem", "position": 3, "url": "https://www.selecthub.com/c/help-desk-software/#product-zoho-desk", "item": { "@type": "SoftwareApplication", "name": "Zoho Desk", "image": "https://cdn.selecthub.com/products/03b2ceb73723f8b53cd533e4fba898ee-f883bb28875da86e99fa8fb2dd59cbed/resources/normal/logo.webp?1718839281", "applicationCategory": "BusinessApplication", "operatingSystem": "Web-based", "url": "https://www.selecthub.com/p/help-desk-software/zoho-desk/", "description": "Bottom line: Zoho Desk is a solid help desk pick if you want an affordable, easy-to-use way to manage customer tickets across channels. It fits small teams especially well, but works for mid-size and larger support operations too.The big draw is how fast you can get going. Users say it's simple to set up and configure, and most figure out the features without much of a learning curve. You manage tickets across email, phone, chat, social media and self-service portals from one platform.If you ...", "review": { "@type": "Review", "author": { "@type": "Organization", "name": "SelectHub" }, "reviewRating": { "@type": "Rating", "ratingValue": 87, "bestRating": 100, "worstRating": 0 } } } }, { "@type": "ListItem", "position": 4, "url": "https://www.selecthub.com/c/help-desk-software/#product-freshdesk", "item": { "@type": "SoftwareApplication", "name": "Freshdesk", "image": "https://cdn.selecthub.com/products/9431c87f273e507e6040fcb07dcb4509-2be53ba10583ecf9217e2b159943f6af/resources/normal/logo.webp?1749064034", "applicationCategory": "BusinessApplication", "operatingSystem": "Web-based", "url": "https://www.selecthub.com/p/help-desk-software/freshdesk/", "description": "Bottom line: Freshdesk is an easy-to-use, scalable help desk built for small and mid-sized support teams, especially if you want agents productive fast without heavy technical setup.Its biggest draw is how quickly people pick it up. The clean interface cuts training time, which helps if you deal with agent turnover or seasonal spikes in tickets. Agents get up to speed and start resolving issues sooner.You can shape it to your workflows as you grow, from a simple ticketing setup to custom auto...", "review": { "@type": "Review", "author": { "@type": "Organization", "name": "SelectHub" }, "reviewRating": { "@type": "Rating", "ratingValue": 86, "bestRating": 100, "worstRating": 0 } } } }, { "@type": "ListItem", "position": 5, "url": "https://www.selecthub.com/c/help-desk-software/#product-vision-helpdesk", "item": { "@type": "SoftwareApplication", "name": "Vision Helpdesk", "image": "https://cdn.selecthub.com/products/0f9a0878fcaf0dde29b4e487aa8bbb44-4a1598dbd96b2bcf8d4c935b2e982bf3/resources/normal/logo.png?1693317880", "applicationCategory": "BusinessApplication", "operatingSystem": "Web-based", "url": "https://www.selecthub.com/p/help-desk-software/vision-helpdesk/", "description": "Bottom line: Vision Helpdesk works well if you want a customizable help desk that pulls all your support channels into one place. You get ticketing, automation, and workflow rules that adapt to how your team already runs. It fits support operations of just about any size, including IT service desks.Users like how quick it is to pick up. The interface is straightforward, so onboarding doesn't eat up much time. If your team handles email, phone, and chat support, the centralized setup keeps eve...", "review": { "@type": "Review", "author": { "@type": "Organization", "name": "SelectHub" }, "reviewRating": { "@type": "Rating", "ratingValue": 86, "bestRating": 100, "worstRating": 0 } } } }, { "@type": "ListItem", "position": 6, "url": "https://www.selecthub.com/c/help-desk-software/#product-hubspot-service-hub", "item": { "@type": "SoftwareApplication", "name": "HubSpot Service Hub", "image": "https://cdn.selecthub.com/products/d01c25576ff1c53de58e0e6970a2d510-d419ae8a8c2da1db9e097ded2aad274d/resources/normal/logo.png?1693319148", "applicationCategory": "BusinessApplication", "operatingSystem": "Web-based", "url": "https://www.selecthub.com/p/customer-service-software/hubspot-service-hub/", "description": "Bottom line: HubSpot Service Hub works best if you want help desk software that sits right on top of your CRM. It gives you ticketing, live chat, a knowledge base and reporting in one place, and it's a strong pick if you already run on HubSpot or want a single view of each customer.It fits businesses of all sizes that put customer satisfaction first. The interface is easy enough that non-technical agents can pick it up, and automation handles routine work like ticket assignment and notificati...", "review": { "@type": "Review", "author": { "@type": "Organization", "name": "SelectHub" }, "reviewRating": { "@type": "Rating", "ratingValue": 83, "bestRating": 100, "worstRating": 0 } } } }, { "@type": "ListItem", "position": 7, "url": "https://www.selecthub.com/c/help-desk-software/#product-intercom", "item": { "@type": "SoftwareApplication", "name": "Intercom", "image": "https://cdn.selecthub.com/products/889fbd1aec443cef389ea10c93b498d8-874fb916b476c77ce197dde3210c39a2/resources/normal/logo.png?1709831573", "applicationCategory": "BusinessApplication", "operatingSystem": "Web-based", "url": "https://www.selecthub.com/p/live-chat-software/intercom/", "description": "Bottom line: Intercom works well for you if you want a single platform to handle support conversations across chat, email, mobile and social. It's a strong fit when you care about automating routine ticket work and deflecting common questions, less so if detailed internal reporting is a must-have.It's built for businesses of all sizes that put customer support and engagement first. You get collaborative inboxes, automated workflows and bots that triage and route conversations, so your team ca...", "review": { "@type": "Review", "author": { "@type": "Organization", "name": "SelectHub" }, "reviewRating": { "@type": "Rating", "ratingValue": 83, "bestRating": 100, "worstRating": 0 } } } }, { "@type": "ListItem", "position": 8, "url": "https://www.selecthub.com/c/help-desk-software/#product-jitbit", "item": { "@type": "SoftwareApplication", "name": "Jitbit", "image": "https://cdn.selecthub.com/products/7d92c08873b4979b544e7fb64fdb1c6c-cb1cf85dfbcdf295c15c76844fc6ad48/resources/normal/logo.png?1693319150", "applicationCategory": "BusinessApplication", "operatingSystem": "Web-based", "url": "https://www.selecthub.com/p/help-desk-software/jitbit/", "description": "Bottom line: Jitbit is a good fit if you want a simple, affordable help desk that your agents can pick up fast. It works well for small teams and growing support operations that value ease of use over deep configurability.You get the core pieces a support team needs. The ticketing system tracks and manages customer requests, while the knowledge base and self-service portal let customers solve problems on their own. That takes some load off your agents.Where you'll feel the limits is depth. Re...", "review": { "@type": "Review", "author": { "@type": "Organization", "name": "SelectHub" }, "reviewRating": { "@type": "Rating", "ratingValue": 83, "bestRating": 100, "worstRating": 0 } } } }, { "@type": "ListItem", "position": 9, "url": "https://www.selecthub.com/c/help-desk-software/#product-liveagent", "item": { "@type": "SoftwareApplication", "name": "LiveAgent", "image": "https://cdn.selecthub.com/products/5463b514e21fbd3fec3772fba142a46e-9ed3942e836a45455458097b87668d55/resources/normal/logo.png?1693317427", "applicationCategory": "BusinessApplication", "operatingSystem": "Web-based", "url": "https://www.selecthub.com/p/help-desk-software/liveagent/", "description": "Bottom line: LiveAgent is a solid help desk pick if you want live chat, phone and ticketing in one place without paying a premium. It works for companies of all sizes, but it fits best when you'd rather consolidate channels than chase the most polished interface.The big draw is the shared inbox. Email, chat, calls and social messages all land in one spot, so your agents aren't bouncing between tools. Automation rules handle ticket routing and replies, which keeps response times down as volume...", "review": { "@type": "Review", "author": { "@type": "Organization", "name": "SelectHub" }, "reviewRating": { "@type": "Rating", "ratingValue": 83, "bestRating": 100, "worstRating": 0 } } } }, { "@type": "ListItem", "position": 10, "url": "https://www.selecthub.com/c/help-desk-software/#product-teamsupport", "item": { "@type": "SoftwareApplication", "name": "TeamSupport", "image": "https://cdn.selecthub.com/products/16fc18d787294ad5171100e33d05d4e2-0a6c65b6e493f6d880badcbdcff16b37/resources/normal/logo.png?1693317145", "applicationCategory": "BusinessApplication", "operatingSystem": "Web-based", "url": "https://www.selecthub.com/p/help-desk-software/teamsupport/", "description": "Bottom line: TeamSupport is a strong help desk pick if you run a busy support operation and want automation and reporting to do the heavy lifting. You get an intuitive setup that streamlines workflows and shortens the learning curve for new agents.It fits well if you handle a steady ticket volume across several channels and need everything in one place. Email, phone, chat and social all feed into a single view, so customer history is on hand for the next conversation.Managers get a lot here t...", "review": { "@type": "Review", "author": { "@type": "Organization", "name": "SelectHub" }, "reviewRating": { "@type": "Rating", "ratingValue": 82, "bestRating": 100, "worstRating": 0 } } } } ] } { "@context": "https://schema.org", "@type": "SoftwareApplication", "@id": "https://www.selecthub.com/p/help-desk-software/zendesk/#software", "name": "Zendesk", "image": "https://cdn.selecthub.com/products/68ce199ec2c5517597ce0a4d89620f55-0e1ba40ec65494545b5b492ea42e0b3b/resources/normal/logo.png?1718839221", "url": "https://www.selecthub.com/p/help-desk-software/zendesk/", "applicationCategory": "BusinessApplication", "applicationSubCategory": "Help Desk Software", "operatingSystem": "Web-based", "description": "Bottom line: Zendesk is a solid help desk pick if you want a scalable ticketing and support tool that grows with you. It fits small, medium and large teams, but the cost and learning curve can give smaller budgets pause.The platform really shines at ticket management, collaboration and knowledge management. Agents can track and prioritize tickets, and built-in routing matches each one to the right person to speed up resolution. If your support spans phone, chat, email and social, the omnichannel workspace keeps every conversation in one spot without losing context.You also get plenty of integrations with CRMs, project management tools and apps like Slack, so it slots into your existing setup. The interface is easy to use, and there are lots of onboarding resources to get new agents going.The tradeoff is depth. All that customization can make the platform harder to learn, and reporting feels thin on lower-tier plans. Pricing starts at $19 per agent per month and climbs to $115 for the top suite, so weigh that against your budget before committing.", "featureList": [ "Ticketing system – Track, prioritize and resolve support requests with dashboards, automation, dynamic forms, SLAs and time tracking so nothing slips through", "Omnichannel support – Handle customer questions across email, phone, chat, WhatsApp, Facebook and Twitter from one connected workspace", "Intelligent routing – Tickets get sent to agents based on availability, capacity, priority and skill to cut down resolution time", "AI chatbots – Bots answer FAQs around the clock, collect details and auto-fill ticket fields, then hand off to a live agent when needed", "Help center – Customers find answers through knowledge base articles in 40+ languages and pop-up suggestions for faster self-service" ], "offers": { "@type": "Offer", "price": 19, "priceCurrency": "USD" }, "review": { "@type": "Review", "author": { "@type": "Organization", "name": "SelectHub" }, "datePublished": "2026-07-07T00:00:00+00:00", "reviewRating": { "@type": "Rating", "ratingValue": 91, "bestRating": 100, "worstRating": 0 }, "reviewBody": "Bottom line: Zendesk is a solid help desk pick if you want a scalable ticketing and support tool that grows with you. It fits small, medium and large teams, but the cost and learning curve can give smaller budgets pause.The platform really shines at ticket management, collaboration and knowledge management. Agents can track and prioritize tickets, and built-in routing matches each one to the right person to speed up resolution. If your support spans phone, chat, email and social, the omnichan..." } } { "@context": "https://schema.org", "@type": "SoftwareApplication", "@id": "https://www.selecthub.com/p/live-chat-software/livechat/#software", "name": "LiveChat", "image": "https://cdn.selecthub.com/products/2b7b82a7ec6de40781fd6ef338b41892-33cfd1c2a36282caa7340a92e6fd64e5/resources/normal/logo.png?1693317146", "url": "https://www.selecthub.com/p/live-chat-software/livechat/", "applicationCategory": "BusinessApplication", "applicationSubCategory": "Help Desk Software", "operatingSystem": "Web-based", "description": "LiveChat is often praised for its user-friendly interface and ease of setup. It seamlessly integrates with various platforms and offers a wide range of customization options. One of its strengths is the ability to create automated chatbots, which can handle simple inquiries and free up agents for more complex tasks. LiveChat's analytics and reporting capabilities provide valuable insights into customer interactions, allowing businesses to optimize their support strategies. It compares favorably to similar products due to its comprehensive feature set, intuitive design, and robust reporting functionality. These factors are crucial for businesses seeking a reliable and efficient live chat solution. However, some users have expressed concerns about occasional technical glitches and limited customization options for chatbots. Additionally, LiveChat's pricing can be a consideration for smaller businesses or those with limited budgets. Despite these minor drawbacks, LiveChat remains a top choice for businesses seeking a comprehensive and user-friendly live chat solution. Its strengths in ease of use, automation capabilities, and reporting functionality make it particularly suitable for businesses looking to improve customer support efficiency and gain valuable insights into customer interactions.", "featureList": [ "No data found" ], "offers": { "@type": "Offer", "price": 20, "priceCurrency": "USD" }, "review": { "@type": "Review", "author": { "@type": "Organization", "name": "SelectHub" }, "datePublished": "2026-07-07T00:00:00+00:00", "reviewRating": { "@type": "Rating", "ratingValue": 88, "bestRating": 100, "worstRating": 0 }, "reviewBody": "LiveChat is often praised for its user-friendly interface and ease of setup. It seamlessly integrates with various platforms and offers a wide range of customization options. One of its strengths is the ability to create automated chatbots, which can handle simple inquiries and free up agents for more complex tasks. LiveChat's analytics and reporting capabilities provide valuable insights into customer interactions, allowing businesses to optimize their support strategies. It compares favorab..." } } { "@context": "https://schema.org", "@type": "SoftwareApplication", "@id": "https://www.selecthub.com/p/help-desk-software/zoho-desk/#software", "name": "Zoho Desk", "image": "https://cdn.selecthub.com/products/03b2ceb73723f8b53cd533e4fba898ee-f883bb28875da86e99fa8fb2dd59cbed/resources/normal/logo.webp?1718839281", "url": "https://www.selecthub.com/p/help-desk-software/zoho-desk/", "applicationCategory": "BusinessApplication", "applicationSubCategory": "Help Desk Software", "operatingSystem": "Web-based", "description": "Bottom line: Zoho Desk is a solid help desk pick if you want an affordable, easy-to-use way to manage customer tickets across channels. It fits small teams especially well, but works for mid-size and larger support operations too.The big draw is how fast you can get going. Users say it's simple to set up and configure, and most figure out the features without much of a learning curve. You manage tickets across email, phone, chat, social media and self-service portals from one platform.If you already run other Zoho apps, this is an easy call. It connects with Zoho CRM and the rest of the suite, so your support and sales data stay in sync. Pricing starts around $12 per user per month, which keeps it affordable as you add agents.It's not flawless. The pricing tiers can be confusing, hooking it up to your own domain takes some work, and a lot of the customization is locked to admins. Try it out thoroughly before you commit.", "featureList": [ "Ticket management – Handle customer tickets across multiple channels, departments, products and brands, with separate departments to route queries to the right team.", "Zia AI assistant – Speed up support with contextual AI tools like Zia Voice, reply assistant and sentiment analysis that help agents respond quickly.", "Extensibility – Connect help desk modules to other software, embed widgets into the interface, and build custom mobile apps using SDKs.", "Insights and dashboards – Track team performance through dashboards and reports, plus tools like Radar and Headquarters for a live view of progress.", "Workflow customization – Tailor help desk workflows and match the help center theme to your brand to keep the support experience consistent." ], "offers": { "@type": "Offer", "price": 12, "priceCurrency": "USD" }, "review": { "@type": "Review", "author": { "@type": "Organization", "name": "SelectHub" }, "datePublished": "2026-07-07T00:00:00+00:00", "reviewRating": { "@type": "Rating", "ratingValue": 87, "bestRating": 100, "worstRating": 0 }, "reviewBody": "Bottom line: Zoho Desk is a solid help desk pick if you want an affordable, easy-to-use way to manage customer tickets across channels. It fits small teams especially well, but works for mid-size and larger support operations too.The big draw is how fast you can get going. Users say it's simple to set up and configure, and most figure out the features without much of a learning curve. You manage tickets across email, phone, chat, social media and self-service portals from one platform.If you ..." } } { "@context": "https://schema.org", "@type": "SoftwareApplication", "@id": "https://www.selecthub.com/p/help-desk-software/freshdesk/#software", "name": "Freshdesk", "image": "https://cdn.selecthub.com/products/9431c87f273e507e6040fcb07dcb4509-2be53ba10583ecf9217e2b159943f6af/resources/normal/logo.webp?1749064034", "url": "https://www.selecthub.com/p/help-desk-software/freshdesk/", "applicationCategory": "BusinessApplication", "applicationSubCategory": "Help Desk Software", "operatingSystem": "Web-based", "description": "Bottom line: Freshdesk is an easy-to-use, scalable help desk built for small and mid-sized support teams, especially if you want agents productive fast without heavy technical setup.Its biggest draw is how quickly people pick it up. The clean interface cuts training time, which helps if you deal with agent turnover or seasonal spikes in tickets. Agents get up to speed and start resolving issues sooner.You can shape it to your workflows as you grow, from a simple ticketing setup to custom automations and deeper reporting. Mobile apps for agents and customers are a real plus if you run a remote or field-based team.The free plan covers up to 10 agents but holds back automation, advanced reporting and integrations, so growing teams hit limits fast. Paid tiers start at $15 per agent per month and climb to $49 and $69 for more advanced needs.If you have complex workflows, want strong custom reporting, or support a multilingual customer base, you may find Freshdesk falls short and want to weigh other options.", "featureList": [ "Collaborative ticketing – Turns issues from email, chat and other channels into tickets, with a team inbox that prioritizes and assigns work by keyword", "Omnichannel support – Pulls email, phone, chat, website, WhatsApp, Facebook and Twitter into one place for faster query resolution", "Field service management – Creates service tasks and technician groups by location and priority, with a scheduling dashboard and mobile updates for technicians", "Scheduled reporting – You can schedule reports at set intervals and view data across different chart styles to track support performance", "Identity and access management – Controls agent and customer logins using single sign-on, IP whitelisting and VPN access for tighter data security" ], "offers": { "@type": "Offer", "price": 15, "priceCurrency": "USD" }, "review": { "@type": "Review", "author": { "@type": "Organization", "name": "SelectHub" }, "datePublished": "2026-07-07T00:00:00+00:00", "reviewRating": { "@type": "Rating", "ratingValue": 86, "bestRating": 100, "worstRating": 0 }, "reviewBody": "Bottom line: Freshdesk is an easy-to-use, scalable help desk built for small and mid-sized support teams, especially if you want agents productive fast without heavy technical setup.Its biggest draw is how quickly people pick it up. The clean interface cuts training time, which helps if you deal with agent turnover or seasonal spikes in tickets. Agents get up to speed and start resolving issues sooner.You can shape it to your workflows as you grow, from a simple ticketing setup to custom auto..." } } { "@context": "https://schema.org", "@type": "SoftwareApplication", "@id": "https://www.selecthub.com/p/help-desk-software/vision-helpdesk/#software", "name": "Vision Helpdesk", "image": "https://cdn.selecthub.com/products/0f9a0878fcaf0dde29b4e487aa8bbb44-4a1598dbd96b2bcf8d4c935b2e982bf3/resources/normal/logo.png?1693317880", "url": "https://www.selecthub.com/p/help-desk-software/vision-helpdesk/", "applicationCategory": "BusinessApplication", "applicationSubCategory": "Help Desk Software", "operatingSystem": "Web-based", "description": "Bottom line: Vision Helpdesk works well if you want a customizable help desk that pulls all your support channels into one place. You get ticketing, automation, and workflow rules that adapt to how your team already runs. It fits support operations of just about any size, including IT service desks.Users like how quick it is to pick up. The interface is straightforward, so onboarding doesn't eat up much time. If your team handles email, phone, and chat support, the centralized setup keeps everything in one queue and helps avoid duplicate tickets.The product also leans toward IT service delivery, with industry-specific editions that add asset management, remote control, and patch management. An open API and integrations with CRM and email tie it into your other systems.Pricing is affordable, starting at $30 per month, which keeps it within reach for smaller teams. Just know the tradeoffs: some users find customization more limited than expected, run into sluggish performance, and wish the reporting and integrations went further. If deep analytics or a wide integration library is your top priority, weigh that before you commit.", "featureList": [ "Ticket management – Split, merge, and link tickets, assign one request to multiple agents, and add private notes for internal staff.", "Multichannel support – Turn email, chat, phone calls, Facebook posts, and tweets into tickets so every channel lands in one queue.", "SLA and escalation rules – Set workflow rules that escalate tickets and track turnaround times to keep responses on schedule.", "Knowledge base – Publish categorized articles so customers can find answers themselves and cut down on incoming tickets.", "Time tracking and billing – Record time spent on queries, build invoices, and let customers pay online through integrated gateways." ], "offers": { "@type": "Offer", "price": 30, "priceCurrency": "USD" }, "review": { "@type": "Review", "author": { "@type": "Organization", "name": "SelectHub" }, "datePublished": "2026-07-07T00:00:00+00:00", "reviewRating": { "@type": "Rating", "ratingValue": 86, "bestRating": 100, "worstRating": 0 }, "reviewBody": "Bottom line: Vision Helpdesk works well if you want a customizable help desk that pulls all your support channels into one place. You get ticketing, automation, and workflow rules that adapt to how your team already runs. It fits support operations of just about any size, including IT service desks.Users like how quick it is to pick up. The interface is straightforward, so onboarding doesn't eat up much time. If your team handles email, phone, and chat support, the centralized setup keeps eve..." } } { "@context": "https://schema.org", "@type": "SoftwareApplication", "@id": "https://www.selecthub.com/p/customer-service-software/hubspot-service-hub/#software", "name": "HubSpot Service Hub", "image": "https://cdn.selecthub.com/products/d01c25576ff1c53de58e0e6970a2d510-d419ae8a8c2da1db9e097ded2aad274d/resources/normal/logo.png?1693319148", "url": "https://www.selecthub.com/p/customer-service-software/hubspot-service-hub/", "applicationCategory": "BusinessApplication", "applicationSubCategory": "Help Desk Software", "operatingSystem": "Web-based", "description": "Bottom line: HubSpot Service Hub works best if you want help desk software that sits right on top of your CRM. It gives you ticketing, live chat, a knowledge base and reporting in one place, and it's a strong pick if you already run on HubSpot or want a single view of each customer.It fits businesses of all sizes that put customer satisfaction first. The interface is easy enough that non-technical agents can pick it up, and automation handles routine work like ticket assignment and notifications.The tradeoff is cost. Pricing starts around $90 per seat per month, which can feel steep for a small team or a tight budget. Setup and configuration also take some effort, so it's a heavier lift if you have limited IT help.If you need deep customization or advanced reporting, you'll hit some limits here. But for a user-friendly, CRM-connected support tool, it's worth a close look.", "featureList": [ "Live chat – Talk to website visitors in real time and route them automatically to the right person on your service team for faster help", "Customer portal – Give customers a secure space to track their own tickets and keep conversations with agents going until issues are resolved", "Shared inbox – Connect live chat, email, Facebook Messenger and more into one universal inbox so the whole team can see and reply to conversations", "Customer feedback surveys – Send NPS, CES, CSAT and custom surveys to gauge how customers feel and gather input to improve their experience", "Conversation intelligence – Captures call details automatically and uses AI insights to analyze team performance and surface coaching opportunities" ], "offers": { "@type": "Offer", "price": 90, "priceCurrency": "USD" }, "review": { "@type": "Review", "author": { "@type": "Organization", "name": "SelectHub" }, "datePublished": "2026-07-07T00:00:00+00:00", "reviewRating": { "@type": "Rating", "ratingValue": 83, "bestRating": 100, "worstRating": 0 }, "reviewBody": "Bottom line: HubSpot Service Hub works best if you want help desk software that sits right on top of your CRM. It gives you ticketing, live chat, a knowledge base and reporting in one place, and it's a strong pick if you already run on HubSpot or want a single view of each customer.It fits businesses of all sizes that put customer satisfaction first. The interface is easy enough that non-technical agents can pick it up, and automation handles routine work like ticket assignment and notificati..." } } { "@context": "https://schema.org", "@type": "SoftwareApplication", "@id": "https://www.selecthub.com/p/live-chat-software/intercom/#software", "name": "Intercom", "image": "https://cdn.selecthub.com/products/889fbd1aec443cef389ea10c93b498d8-874fb916b476c77ce197dde3210c39a2/resources/normal/logo.png?1709831573", "url": "https://www.selecthub.com/p/live-chat-software/intercom/", "applicationCategory": "BusinessApplication", "applicationSubCategory": "Help Desk Software", "operatingSystem": "Web-based", "description": "Bottom line: Intercom works well for you if you want a single platform to handle support conversations across chat, email, mobile and social. It's a strong fit when you care about automating routine ticket work and deflecting common questions, less so if detailed internal reporting is a must-have.It's built for businesses of all sizes that put customer support and engagement first. You get collaborative inboxes, automated workflows and bots that triage and route conversations, so your team can answer a high volume of questions without juggling separate tools.Users find it intuitive and like the onboarding guides, which helps new agents get up to speed quickly. Support reps are also seen as knowledgeable and helpful.The tradeoffs are worth weighing. Reporting can feel thin and some users find the numbers inaccurate, so heavy data needs may push you elsewhere. Pricing starts at $39 per seat per month, but users say it's hard to understand and can run expensive as you grow.", "featureList": [ "Team messaging – Organize and respond to conversations from web, mobile, email and social in one place, with separate inboxes for support and sales", "Conversational support – Route and prioritize conversations and let the Resolution Bot automate answers to common questions so agents focus on harder issues", "Code-free bots – Build bots that automatically triage conversations and engage high-intent leads using advanced targeting, no coding needed", "Saved replies and macros – Apply pre-written responses and automate repetitive actions like tagging, assigning and updating tickets across many conversations at once", "Customer data tracking – Pull data from your tech stack to track details like plan, location and spend, keeping interactions personalized and records current" ], "offers": { "@type": "Offer", "price": 39, "priceCurrency": "USD" }, "review": { "@type": "Review", "author": { "@type": "Organization", "name": "SelectHub" }, "datePublished": "2026-07-07T00:00:00+00:00", "reviewRating": { "@type": "Rating", "ratingValue": 83, "bestRating": 100, "worstRating": 0 }, "reviewBody": "Bottom line: Intercom works well for you if you want a single platform to handle support conversations across chat, email, mobile and social. It's a strong fit when you care about automating routine ticket work and deflecting common questions, less so if detailed internal reporting is a must-have.It's built for businesses of all sizes that put customer support and engagement first. You get collaborative inboxes, automated workflows and bots that triage and route conversations, so your team ca..." } } { "@context": "https://schema.org", "@type": "SoftwareApplication", "@id": "https://www.selecthub.com/p/help-desk-software/jitbit/#software", "name": "Jitbit", "image": "https://cdn.selecthub.com/products/7d92c08873b4979b544e7fb64fdb1c6c-cb1cf85dfbcdf295c15c76844fc6ad48/resources/normal/logo.png?1693319150", "url": "https://www.selecthub.com/p/help-desk-software/jitbit/", "applicationCategory": "BusinessApplication", "applicationSubCategory": "Help Desk Software", "operatingSystem": "Web-based", "description": "Bottom line: Jitbit is a good fit if you want a simple, affordable help desk that your agents can pick up fast. It works well for small teams and growing support operations that value ease of use over deep configurability.You get the core pieces a support team needs. The ticketing system tracks and manages customer requests, while the knowledge base and self-service portal let customers solve problems on their own. That takes some load off your agents.Where you'll feel the limits is depth. Reporting is fairly basic, customization options are thin, and there aren't many pre-built integrations to lean on. If your workflows are complex or you live in your reporting dashboards, this might feel tight.Pricing is one of its strongest points, starting at $15 per month, so it's an easy option if budget matters and you'd rather not pay for features you won't use. Just go in knowing you're trading some flexibility for that simplicity.", "featureList": [ "Email to ticket – Monitors your support mailbox and turns incoming emails into tickets, then sends replies and notifications from the same place", "Live chat widget – Lets customers reach agents directly on your website through a \"contact us\" widget for real-time help", "Automation engine – Set up if-this-do-that rules and macros to route, tag and act on tickets so your team spends less time on repetitive steps", "Asset management – Track assets, tie them to tickets and users, and pull up incident history or the asset owner quickly", "Screen capture – Record a screenshot or video straight from the web app and attach it to a request with no extra software" ], "offers": { "@type": "Offer", "price": 15, "priceCurrency": "USD" }, "review": { "@type": "Review", "author": { "@type": "Organization", "name": "SelectHub" }, "datePublished": "2026-07-07T00:00:00+00:00", "reviewRating": { "@type": "Rating", "ratingValue": 83, "bestRating": 100, "worstRating": 0 }, "reviewBody": "Bottom line: Jitbit is a good fit if you want a simple, affordable help desk that your agents can pick up fast. It works well for small teams and growing support operations that value ease of use over deep configurability.You get the core pieces a support team needs. The ticketing system tracks and manages customer requests, while the knowledge base and self-service portal let customers solve problems on their own. That takes some load off your agents.Where you'll feel the limits is depth. Re..." } } { "@context": "https://schema.org", "@type": "SoftwareApplication", "@id": "https://www.selecthub.com/p/help-desk-software/liveagent/#software", "name": "LiveAgent", "image": "https://cdn.selecthub.com/products/5463b514e21fbd3fec3772fba142a46e-9ed3942e836a45455458097b87668d55/resources/normal/logo.png?1693317427", "url": "https://www.selecthub.com/p/help-desk-software/liveagent/", "applicationCategory": "BusinessApplication", "applicationSubCategory": "Help Desk Software", "operatingSystem": "Web-based", "description": "Bottom line: LiveAgent is a solid help desk pick if you want live chat, phone and ticketing in one place without paying a premium. It works for companies of all sizes, but it fits best when you'd rather consolidate channels than chase the most polished interface.The big draw is the shared inbox. Email, chat, calls and social messages all land in one spot, so your agents aren't bouncing between tools. Automation rules handle ticket routing and replies, which keeps response times down as volume grows.Pricing is where it really clicks for smaller teams. Plans start at $15 per agent per month, and users consistently say you get a lot of features for the cost. Integrations cover a wide range of apps, though some social and chat platform options are thinner than you might want.Just know the rough edges going in. The mobile app trails the web version, the UI looks dated, and theme options are limited. If those don't bother you, it's an affordable, capable help desk.", "featureList": [ "Shared ticketing inbox – Handle inquiries from one inbox, update ticket status and auto-distribute cases so queries get resolved faster.", "Built-in call center – Manage customer calls on one platform with IVR, call routing, callback for missed calls and unlimited call recording.", "Automation rules – Set predefined actions to transfer tickets, add tags and resolve cases, cutting response time and support costs.", "Customer self-service portal – Build knowledge bases with articles, videos and forums so customers can solve problems on their own at any hour.", "Performance analytics – Get reports on agent rankings, customer satisfaction, SLA compliance and channel activity to track and improve your support." ], "offers": { "@type": "Offer", "price": 15, "priceCurrency": "USD" }, "review": { "@type": "Review", "author": { "@type": "Organization", "name": "SelectHub" }, "datePublished": "2026-07-07T00:00:00+00:00", "reviewRating": { "@type": "Rating", "ratingValue": 83, "bestRating": 100, "worstRating": 0 }, "reviewBody": "Bottom line: LiveAgent is a solid help desk pick if you want live chat, phone and ticketing in one place without paying a premium. It works for companies of all sizes, but it fits best when you'd rather consolidate channels than chase the most polished interface.The big draw is the shared inbox. Email, chat, calls and social messages all land in one spot, so your agents aren't bouncing between tools. Automation rules handle ticket routing and replies, which keeps response times down as volume..." } } { "@context": "https://schema.org", "@type": "SoftwareApplication", "@id": "https://www.selecthub.com/p/help-desk-software/teamsupport/#software", "name": "TeamSupport", "image": "https://cdn.selecthub.com/products/16fc18d787294ad5171100e33d05d4e2-0a6c65b6e493f6d880badcbdcff16b37/resources/normal/logo.png?1693317145", "url": "https://www.selecthub.com/p/help-desk-software/teamsupport/", "applicationCategory": "BusinessApplication", "applicationSubCategory": "Help Desk Software", "operatingSystem": "Web-based", "description": "Bottom line: TeamSupport is a strong help desk pick if you run a busy support operation and want automation and reporting to do the heavy lifting. You get an intuitive setup that streamlines workflows and shortens the learning curve for new agents.It fits well if you handle a steady ticket volume across several channels and need everything in one place. Email, phone, chat and social all feed into a single view, so customer history is on hand for the next conversation.Managers get a lot here too. Automation handles ticket routing and escalation, and the reporting gives you real insight into team performance and customer satisfaction to back up your decisions.The main catch is cost. Pricing starts around $49 per agent per month and runs higher than some competitors, so it's a harder sell for smaller teams or tight budgets. A few rough edges in ticket creation can also trip you up early on.", "featureList": [ "Ticket management – Link a support email and let the help desk route, escalate and close tickets using flexible, customizable rules.", "Omnichannel support – Connect with customers on any channel and pull every interaction into one record so history is ready for the next call.", "Customer sentiment – AI-powered analysis reads customer tone in real time, helping you prioritize tickets and spot proactive support openings.", "Ticket collision prevention – See when a teammate is viewing the same ticket and chat with them on the case to avoid duplicate work.", "Knowledge base – Let customers search answers to common questions on their own, which trims support volume and frees up agents." ], "offers": { "@type": "Offer", "price": 49, "priceCurrency": "USD" }, "review": { "@type": "Review", "author": { "@type": "Organization", "name": "SelectHub" }, "datePublished": "2026-07-07T00:00:00+00:00", "reviewRating": { "@type": "Rating", "ratingValue": 82, "bestRating": 100, "worstRating": 0 }, "reviewBody": "Bottom line: TeamSupport is a strong help desk pick if you run a busy support operation and want automation and reporting to do the heavy lifting. You get an intuitive setup that streamlines workflows and shortens the learning curve for new agents.It fits well if you handle a steady ticket volume across several channels and need everything in one place. Email, phone, chat and social all feed into a single view, so customer history is on hand for the next conversation.Managers get a lot here t..." } } { "@context": "https://schema.org", "@type": "Article", "headline": "Best Help Desk Software of 2026", "author": [ { "@type": "Person", "name": "Kriti Sahay", "url": "https://www.selecthub.com/author/kriti-sahay/", "jobTitle":"Technical Content Writer", "image": "https://www.selecthub.com/wp-content/uploads/2022/08/Kriti-S-Headshot-96x96.png" }, { "@type": "Person", "name": "Joan Akash", "url": "https://www.selecthub.com/author/joan-akash/", "jobTitle":"Senior Analyst", "image": "https://www.selecthub.com/wp-content/uploads/2024/02/cropped-Joan-Akash-96x96.png" }, { "@type": "Person", "name": "Manan Roy", "url": "https://www.selecthub.com/author/manan-roy/", "jobTitle":"Principal Analyst", "image": "https://www.selecthub.com/wp-content/uploads/2024/02/cropped-Manan-Roy-96x96.png" }, { "@type": "Person", "name": "Dianna Dragonetti", "url": "https://www.selecthub.com/author/dianna-dragonetti/", "jobTitle":"Content Editor", "image": "https://www.selecthub.com/wp-content/uploads/2024/02/cropped-Dianna-Headshot-96x96.jpg" } ], "publisher":{ "@type": "Organization", "name": "SelectHub", "logo": { "@type":"ImageObject", "url": "https://www.selecthub.com/wp-content/uploads/2019/10/favicon.png" } }, "dateModified": "2026-07-07T00:00:00+00:00", "mainEntityOfPage": "https://www.selecthub.com/c/help-desk-software/" } ```