Help Desk Software

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Help Desk Software

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Vivantio

User Sentiment:
80%

Vivantio ITSM is service management software that meets the demands of any service team across your entire organization.The flexibility and configurability of Vivantio enables organizations to centralize service management and customer service processes across multiple departments into a single scalable solution. By centralizing service management operations, you can reduce licensing costs, improve inter-departmental efficiencies, share knowledge and centralize management reporting.Vivantio powers customer service in IT, HR, Facilities Management, Finance and other departments across entire organizations.

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LiveHelpNow

User Sentiment:
n/a

LiveHelpNow is the powerful, scalable web-based customer service suite that turns your static site into a powerful and dynamic resource for helping new and existing customers efficiently and effectively. LiveHelpNow Ticket System is an advanced management system that basically provides your website with its own helpdesk solution.

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Desk.com

User Sentiment:
n/a

Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere. Desk.com's collaboration tools and mobile app means you can bring the best people in to solve any customer problem — whether a full-time support agent or your CEO.

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Cherwell

User Sentiment:
n/a

Cherwell Service Management® delivers a customer-friendly IT self-service portal, powerful dashboards and reporting, and superior mobility to your organization—as well as providing PinkVERIFY® certified ITIL® processes such as: Incident Management, Change Management, Problem Management, CMDB, and much more. Deliver ease of use, flexibility, and power to your service desk customers today—at a price your organization can afford—without compromising future ITSM system scalability, expansion, and power. We’re not just your average SaaS provider—with Cherwell Choice™ licensing and hosting, you choose what works best for your business—subscription or purchase, hosted on-premises, hosted by Cherwell, or hosted by a third party. Cherwell Service Management is the IT Service Management Platform of choice for enterprise companies worldwide.

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Freshdesk

User Sentiment:
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Freshdesk’s shared inbox enables your team to collaborate and resolve issues without getting in each other’s way. Every request sent to your support email becomes a ticket in your helpdesk. You can easily categorize and prioritize tickets and assign them to the right people in your team.

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Zendesk

User Sentiment:
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Zendesk targets its mobile-first customer service solution to customer service teams with between 10 and 250 agents. Its simplicity, usability, and application ownership has garnered it over 40,000 customers since its inception in 2007.

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h2desk

User Sentiment:
n/a

Help desk software is one of the easiest changes you can make to quickly improve customer service and loyalty. The H2Desk help desk is intuitive, user-friendly, and extremely easy to learn and use. It was designed to make your support operation more efficient and help improve client satisfaction by delivering best-in-class service.

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Web Help Desk, ITSM Ticketing, Mobile Help Desk Software

User Sentiment:
n/a

The Web Help Desk software is designed for ITSM professionals seeking to simplify and automate their increasingly complex help desk environments. Go beyond simple trouble ticket solutions. Streamline help desk ticket resolution through the entire lifecycle. Arm your technicians with the ITSM incident diagnostics and ticket routing features that ensure tight integration and relationships with knowledge base articles, CMDB asset association, service requests, known problems, change requests, and service level agreements.

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Soffront

User Sentiment:
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Advanced capabilities in automating Marketing campaigns, Sales Customer Service workflow, project management, real time alerts and tracking allow even the newest employees to begin immediately.

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Sysaid

User Sentiment:
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SysAid IT Help Desk Software provides a complete web-based solution for any IT department. Automate your service desk, control your hardware and software management, and implement effective systems monitoring. Both simple and feature-rich, SysAid helps you quickly and securely resolve your IT issues.

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ManageEngine ServiceDesk Plus

User Sentiment:
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ServiceDesk Plus is a help desk software with integrated asset management built on ITIL framework. More than 20,000 IT managers worldwide use ServiceDesk Plus to manage their IT help desk and assets. ServiceDesk Plus is available in 29 different languages.

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Kayako

User Sentiment:
n/a

A 24/7 support destination your customers will love. Help your customers help themselves. Your team can develop rich and interactive support content that turns self-service into an engaging experience. With Kayako, your team will fly through more support tickets in less time, so they can focus on what matters: delivering that personal touch.

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Spiceworks

User Sentiment:
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In Spiceworks’ free help desk software, you can update help desk tickets, receive service requests, post IT alerts, share maintenance schedules, provide contact info and more - all from an easy-to-configure, customizable web portal. You can also generate quick reports on all your help desk tickets – from noting how much time you spend resolving issues to identifying which devices (or departments!) create the most headaches!

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ServiceNow

User Sentiment:
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ServiceNow is changing the way people work. By placing a service-oriented lens on the activities, tasks and processes that make up the day-to-day work life, we enable you to focus on creating a modern work environment. Our service model defines, structures and automates the flow of work, removing email and spreadsheets, so you can streamline the delivery and management of services.

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Axosoft Help Desk

User Sentiment:
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Axosoft empowers your team to build great software for your users, customers, or clients, beyond simply receiving support tickets. Your branded Customer Portal offers a way to publicize specific projects, releases, wiki pages, and other development information. Your outside stakeholders can also create and edit tickets in the portal without being actual users in your Axosoft account.

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Remedy IT Service Management

User Sentiment:
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BMC Remedy IT Service Management Suite handles your IT services and capabilities like never before. Built on more than 20 years of leadership and experience, this enterprise-class solution is ideal for advanced technology environments and will extend your value into IT operations management.

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HP Service Manager

User Sentiment:
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HP Service Manager Enterprise Suite is a comprehensive, fully integrated ITSM solution that leverages more than 25 years of service management focus and experience. It provides a powerful platform to standardize, automate, and enforce your key IT processes and demonstrate value to the business.

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BMC Track-It

User Sentiment:
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Track-It! is our fully integrated IT Help Desk and Asset Management solution for small to mid-sized organizations. Affordable, easy to use and rapid to deploy, with Track-It! you can provide outstanding support and take control of your IT assets (in next to no time).

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Streak

User Sentiment:
n/a

Streak is built into Gmail, allowing users to manage common sales tasks directly from their inbox. It facilitates pipeline management so users can track leads, follow up, collaborate and close deals. Three different pricing tiers make it useful for both individuals who need basic functions and companies that require more advanced capabilities. In addition to managing a pipeline, users can also leverage it to manage projects, foster business relationships, run fundraisers, provide customer support and execute other projects that require tracking details.

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LiveAgent

User Sentiment:
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LiveAgent help desk software transforms every communication that comes into an organization into an active “ticket.” Tickets serve as communication threads between customers and support agents. They include all emails, live chats, phone calls, Facebook messages, and tweets, along with internal notes and other types of data related to the customer.

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iRely i21

User Sentiment:
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i21 helps companies manage core business processes with a single, fully integrated system covering CRM, Sales, Financials, Operations, Customer Care Support and more. Offering a broad range of industry-specific solutions built on top of a comprehensive, core platform i21 software is designed to work the way your business works.

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ProProfs Chat

User Sentiment:
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ProProfs Chat is a go-to solution that allows online businesses to engage in open communication with their website visitors. This live chat tool helps organizations of varied sizes to connect with visitors in a similar way they would do in a physical store. Considered as one of the easiest and quickest ways to engage with website visitors, ProProfs Chat lets a business monitor the visitor activity - see what they are browsing, answer their questions in real-time, resolve their problems and much more. The tool is most suitable for personalizing the shopping experience of your customers by displaying them right offers and providing them help wherever needed, which will help you to strengthen sales. Furthermore, this chatting platform allows the support executives to send proactive chat invitations to the website visitors and guide them through the sales process.

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ConnectWise Manage

User Sentiment:
79%

ConnectWise Manage is software for businesses in the IT sector that are seeking to develop consistency across the organization. It also enables users to manage accounts and other service-oriented tasks efficiently. The program contains centralized data as well as account information to increase internal visibility and to reduce duplicate work.It aims to streamline elements such as billing, client communications, procurement and project management. It’s available to IT businesses of all sizes and can be deployed either on-premise or cloud-based.

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TOPdesk

User Sentiment:
n/a

TOPdesk makes ITIL-based service management software for IT, Facilities Management, and eHRM help desks. Our award-winning solution helps you process questions, complaints and malfunctions. Optimize your services with a user-friendly application, experienced consultants and expert support. Raising your service levels and reducing your workload has never been easier.

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LiveHelpNow

User Sentiment:
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BeyondTrust Remote Support

User Sentiment:
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Bomgar Remote Support allows you to provide remote assistance through firewalls to desktops, servers, POS systems, and mobile devices. We even have native Android and iOS apps for support technicians. Whether you deploy on-premises or in the cloud, Bomgar offers the highest levels of security.

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LiveChat

User Sentiment:
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LiveChat is a customer service chat app that allows companies of all sizes to more easily connect with website visitors and supports the efforts of sales departments as well. It offers capabilities for complete communication and measurement via chat, agent monitoring, ticketing, e-commerce, engagement and reporting. It can be deployed across multiple websites and used on mobile, desktop and web-enabled devices.

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NABD Customer Service

User Sentiment:
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We at NABD helps you to provide your customers with the instantaneously with superior customer support options which includes features like live chat, online service case submission, knowledge base, Facebook and Twitter case submission.

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Magentrix PRM and Customer Sucess Communities

User Sentiment:
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Magentrix Community Solutions redefine collaboration and go beyond sharing content by enabling Partners, Customers, and Employees to engage with the data, content, and conversations critical to your business. Seamlessly integrated with the leading CRM solutions, Magentrix Solutions for PRM, Customer Success make it easier for teams to work together, increase engagement and productivity for revenue growth.ty and no additional developing required.

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HelpSumo

User Sentiment:
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Helpsumo is a hosted online helpdesk solution specially designed for providing customer support solutions via Ticket System, Email, Social Media, Live Chat Self-Help Knowledge Base solutions.

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ChangeGear

User Sentiment:
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ChangeGear is a browser-based, ITIL-centric Service Desk platform that is available either onsite or through the Cloud. ChangeGear's simple user interface and flexible architecture include highly configurable workflows and templates that require no hard coding or programming knowledge. Implementation time is very short and third party integrations can be accomplished through API, email or Iframe.

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Acquire.io

User Sentiment:
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Acquire.io is a easy to use, complete customer communication solution equipped with latest features to deliver top-notch customer support to the customers.

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Relay

User Sentiment:
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Relay is an intelligent platform for technology support and customer service that enables you to deliver simple, predictive, and personal experiences at scale. Relay is powered by the Relay Technology Index, the most comprehensive global index of business technology currently available. The Relay Technology Index combines a universal technology dictionary with curated knowledge and insights from millions of support interactions. Relay uses artificial intelligence and bots to distill and deliver this knowledge in concise and digestible conversational responses to your agents or directly to your customers across the communication channels they use every day. Each interaction in Relay is utilized to understand each customer’s technology profile resulting in personalization and efficiency. The more you use it, the smarter it gets. Relay also has a expert network where you can seamlessly access remote and field services to augment your existing operations without adding headcount.

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ClickDesk

User Sentiment:
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Drive customer happiness and increase conversions and awesome live chat experience for your agents and web visitors- turn every conversation into an amazing experience with ClickDesk

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Zoho Desk

User Sentiment:
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With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 30-strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company.

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SAManage IT Service Management

User Sentiment:
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The SAManage IT Service Management offering allows you to implement an ITIL based IT Service Management strategy and better align your IT service with your business. With the easy-to-deploy SAManage on-demand IT Management platform, you can quickly implement a fully integrated ITIL based Service Desk and Asset Management solution. The ITIL framework of best practices has been adopted by many organizations around the world.

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