What is Service Fusion?
Service Fusion offers complete field service management enabling customer management, dispatching and scheduling, integrated invoicing and payment processing system, QuickBooks Online & Desktop Integration along with inventory management. It offers time tracking & payroll reports, integrated voice and text messaging and easily customizable.
Benefits and Insights
Key differentiators & advantages of Service Fusion
- Service Fusion is a field service management software that allows users to communicate with the workforce in the field using the mobile web app, integrated voice and text messaging or VoIP system.
- The software helps to store and manage customers’ contact information, communication preferences, billing terms, referral sources, documents, images and private & public notes.
- Service Fusion helps to improve customer satisfaction and loyalty by communicating with the field workforce and sending customers automated notifications and reminders of service appointments and other offerings.
- The product offers a variety of preferences that allow users to customize the information that appears on their screens, in email and text communications as well as set user-specific access to the system’s many modules.
- The tool offers clock-in / clock-out features within the administration system and mobile app to help in time tracking as well as supports payroll & overtime pay calculation and reports.