[Home](https://www.selecthub.com/) \> [Field Service Management](https://www.selecthub.com/category/field-service-management/) \> [Field Service Management Software](https://www.selecthub.com/c/field-service-software/) \> [Service Autopilot](https://www.selecthub.com/p/field-service-software/service-autopilot/) \> Service Autopilot vs FieldEdge # Service Autopilot vs FieldEdge Last Updated: May 18th, 2026 Our analysts compared [Service Autopilot](https://www.selecthub.com/p/field-service-software/service-autopilot/) vs [FieldEdge](https://www.selecthub.com/p/field-service-software/fieldedge/) based on data from our 400+ point analysis of [Field Service Management Software](https://www.selecthub.com/c/field-service-software/), user reviews and our own crowdsourced data from our [free software selection platform](https://www.selecthub.com/about/start-free-selection-project-site/?category=Field Service Management Software&cta=field-service-software). [Overview](#product-overview) [Pricing](#product-pricing) [Our Review](#product-analyst-summary) [User Ratings](#user-sentiment-section) [Features](#product-benefits-features) [Analyst Ratings](#analyst-rating-section) [Comparison Charts](#product-comparison-charts) [Screenshots](#product-screenshots) Remove Add to Compare [![Service Autopilot Software Tool](https://cdn.selecthub.com/products/36ad8b5f42db492827016448975cc22d-b07427f353f554a9ae6d2fc1cce3da56/resources/normal/logo.png?1693318842)](https://www.selecthub.com/p/field-service-software/service-autopilot/) Remove Add to Compare [![FieldEdge Software Tool](https://cdn.selecthub.com/products/fe2b952bd6b9030970b3866b328bd9c7-ae4e40f5d7262362ec36e23891588500/resources/normal/logo.png?1693318633)](https://www.selecthub.com/p/field-service-software/fieldedge/) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Field+Service+Management+Software&product%5Fname=Service%2BAutopilot&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F36ad8b5f42db492827016448975cc22d-b07427f353f554a9ae6d2fc1cce3da56%2Fresources%2Fnormal%2Flogo.png%3F1693318842) [Demo](https://pmo.selecthub.com/get-product-demo/?category=Field+Service+Management+Software&product%5Fname=Service%2BAutopilot&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F36ad8b5f42db492827016448975cc22d-b07427f353f554a9ae6d2fc1cce3da56%2Fresources%2Fnormal%2Flogo.png%3F1693318842) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Field+Service+Management+Software&product%5Fname=Service%2BAutopilot&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F36ad8b5f42db492827016448975cc22d-b07427f353f554a9ae6d2fc1cce3da56%2Fresources%2Fnormal%2Flogo.png%3F1693318842&price=2) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Field+Service+Management+Software&product%5Fname=Service%2BAutopilot&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F36ad8b5f42db492827016448975cc22d-b07427f353f554a9ae6d2fc1cce3da56%2Fresources%2Fnormal%2Flogo.png%3F1693318842&price=2) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Field+Service+Management+Software&product%5Fname=FieldEdge&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Ffe2b952bd6b9030970b3866b328bd9c7-ae4e40f5d7262362ec36e23891588500%2Fresources%2Fnormal%2Flogo.png%3F1693318633) [Demo](https://pmo.selecthub.com/get-product-demo/?category=Field+Service+Management+Software&product%5Fname=FieldEdge&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Ffe2b952bd6b9030970b3866b328bd9c7-ae4e40f5d7262362ec36e23891588500%2Fresources%2Fnormal%2Flogo.png%3F1693318633) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Field+Service+Management+Software&product%5Fname=FieldEdge&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Ffe2b952bd6b9030970b3866b328bd9c7-ae4e40f5d7262362ec36e23891588500%2Fresources%2Fnormal%2Flogo.png%3F1693318633&price=2) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Field+Service+Management+Software&product%5Fname=FieldEdge&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Ffe2b952bd6b9030970b3866b328bd9c7-ae4e40f5d7262362ec36e23891588500%2Fresources%2Fnormal%2Flogo.png%3F1693318633&price=2) ### Products Insights Overall Rating Comparison [ Analyst Rating we're gathering data ](#analyst-rating-section) [ User Sentiment ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) (161 Reviews) ](#user-sentiment-section) [ Analyst Rating 75 Detailed Analysis ](#analyst-rating-section) [ User Sentiment ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) (596 Reviews) ](#user-sentiment-section) Price Starts From $49 Monthly Free Trial is unavailable → $100/User, Monthly Free Trial is unavailable → Pros What we like about Service Autopilot and FieldEdge: **Automated Scheduling:** Service Autopilot can automate job assignments and routing, ensuring that tasks are handled on time and minimizing scheduling conflicts. **Streamlined Invoicing:** The software automates invoicing and payment tracking, helping businesses get paid faster and reducing the risk of missed payments. **Centralized Client Management:** Service Autopilot provides a centralized system for managing client information, including contact details, service history, and communication logs. **Customizable Solutions:** Users praise Service Autopilot for its flexibility, allowing businesses to tailor the software to their specific needs and workflows. **Streamlined Scheduling and Dispatching:** FieldEdge simplifies the process of scheduling jobs and dispatching technicians, ensuring efficient use of resources and timely service delivery. Users appreciate the ability to track job progress, technician locations, and customer information in real-time, leading to improved communication and coordination. **Enhanced Customer Management:** The platform offers robust customer management features, allowing businesses to maintain detailed customer profiles, track service history, and manage communication effectively. This comprehensive view of customer interactions helps build stronger relationships and improve customer satisfaction. **Mobile Accessibility:** FieldEdge's mobile app empowers technicians with on-the-go access to job details, customer information, and invoicing capabilities. Technicians can update job statuses, capture signatures, and process payments directly from their mobile devices, increasing productivity and reducing paperwork. **Improved Financial Management:** FieldEdge facilitates efficient financial management by providing tools for invoicing, payment processing, and expense tracking. Users can generate invoices, accept payments, and monitor expenses, streamlining financial operations and improving cash flow. Cons What we dislike about Service Autopilot and FieldEdge: **Unreliable Customer Service:** User reviews frequently mention poor or unresponsive customer service as a significant drawback of Service Autopilot. **Syncing Problems:** Users report experiencing difficulties with data syncing between the mobile app and the web platform, leading to inconsistencies and potential data loss. **Mobile App Issues:** The reliability of the mobile app is questioned by users, with concerns raised about bugs and slow performance hindering field operations. **Limited Customization:** FieldEdge's interface and workflow might feel rigid and lack the flexibility for extensive customization to fit specific business processes, especially for dispatch-heavy operations with unique requirements. **Mobile App Functionality:** The mobile app, while functional, may not have the full feature parity with the desktop version, potentially hindering field technicians' efficiency and access to information on the go. **Learning Curve:** FieldEdge can have a steeper learning curve compared to simpler solutions, requiring more time investment for users to become proficient, which might impact productivity during the initial adoption phase. **Integrations:** While FieldEdge offers integrations, the range and depth of integrations with other software tools businesses might be using could be limited, potentially creating data silos and hindering workflow efficiency. ### Our Review Is Service Autopilot ready for takeoff, or will it leave your business grounded? Service Autopilot is a comprehensive field service management software that has garnered a somewhat polarized reputation among users. A standout strength is its robust automation, a godsend for managing scheduling, routing, invoicing, and client interactions, particularly for businesses in lawn care and landscaping. Users rave about its ability to streamline operations, allowing them to focus on growth. However, the software's journey hasn't been without turbulence. A recurring gripe is the customer service, which some users describe as unresponsive and unhelpful. The software's complexity and occasional glitches require persistent customization and manual intervention, contradicting its automation promise. The mobile app's unreliability, syncing problems, and integration hiccups, especially with accounting software like QuickBooks, add to the frustration. Service Autopilot is best suited for businesses willing to invest time in customization and troubleshooting, and who prioritize automation over seamless integration and robust customer support. Show more FieldEdge users frequently highlight its scheduling and dispatching capabilities as major strengths. The software's ability to optimize routes and track technicians in real-time helps businesses boost efficiency and keep customers informed. Its integration with QuickBooks is also a significant advantage, streamlining accounting processes. However, some users find the mobile app's interface clunky and occasionally unreliable. Compared to competitors like ServiceTitan and Housecall Pro, FieldEdge offers a more comprehensive range of features but at a higher price point. This makes it ideal for larger, established businesses with complex operations that require robust functionality. Smaller companies or startups with tighter budgets might find more value in simpler, more affordable options. Ultimately, FieldEdge empowers field service businesses to elevate their game by centralizing operations and enhancing communication, but its cost and complexity should be carefully considered. Show more ### Analyst Rating Summary Overall Scores Based on the research and analysis by SelectHub's team of research analysts, FieldEdge has an analyst rating of 75\. Our analysts are still gathering data for Service Autopilot. we're gathering data 75 Features Comparison **Billing and Invoicing** Generate accurate invoices instantly right from the field, so your customers get billed faster and you improve your cash flow. we're gathering data 94 **Customer Management** Access every customer's full service history, location details, and contact information instantly, making every interaction personal and efficient. we're gathering data 87 **Dispatching** Assign the best-suited technician for any job quickly by seeing everyone's real-time location and current workload on a single map. we're gathering data 59 [Show More](#) [Show More](https://pmo.selecthub.com/customize-data/?category=Field Service Management Software) ### Analyst Ratings for Functional Requirements [Customize This Data](#) [Customize This Data](https://pmo.selecthub.com/customize-data/?category=Field Service Management Software) How FieldEdge compares against the top 11 functional requirements as defined by SelectHub project data. Service Autopilot FieldEdge \+ Add Product [\+ Add Product](https://pmo.selecthub.com/customize-data/?category=Field Service Management Software) Billing and Invoicing Customer Management Dispatching Equipment And AssetManagement Inventory Management Mobile Capabilities Reporting AndDashboards Routing Scheduling Technician AndContractor Management Work Order Management 94 87 59 67 80 95 97 23 69 82 63 0 25 50 75 100 Implementation Level of Effort Estimation **Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. [Read more](#) **Tier 2:** Supported with workarounds or add-ons that may require additional costs. **Tier 3:** Requires partner integrations or custom development that is often at an additional cost. **Billing And Invoicing** Generate accurate invoices instantly right from the field, so your customers get billed faster and you improve your cash flow. we're gathering data N/A we're gathering data N/A we're gathering data N/A 100% 0% 0% **Customer Management** Access every customer's full service history, location details, and contact information instantly, making every interaction personal and efficient. we're gathering data N/A we're gathering data N/A we're gathering data N/A 78% 0% 22% **Dispatching** Assign the best-suited technician for any job quickly by seeing everyone's real-time location and current workload on a single map. we're gathering data N/A we're gathering data N/A we're gathering data N/A 63% 0% 37% **Equipment And Asset Management** Track and manage all customer assets, including maintenance schedules and repair histories, ensuring you always have the right parts for the job. we're gathering data N/A we're gathering data N/A we're gathering data N/A 71% 0% 29% **Inventory Management** Keep an accurate count of all parts in your warehouse and on your trucks, so you know what is available before starting a job. we're gathering data N/A we're gathering data N/A we're gathering data N/A 88% 0% 12% **Mobile Capabilities** Equip your field team with an app to view their schedule, complete forms, and collect payments, even without an internet connection. we're gathering data N/A we're gathering data N/A we're gathering data N/A 91% 9% 0% **Reporting And Dashboards** Analyze key performance indicators like first-time fix rates and technician utilization through easy-to-read charts, helping you make smarter business decisions. we're gathering data N/A we're gathering data N/A we're gathering data N/A 100% 0% 0% **Routing** Calculate the most efficient daily route for your technicians, minimizing travel time and fuel costs so they can complete more jobs. we're gathering data N/A we're gathering data N/A we're gathering data N/A 13% 0% 87% **Scheduling** Drag and drop jobs onto a visual calendar to easily schedule and reschedule appointments for your entire team without overbooking or creating conflicts. we're gathering data N/A we're gathering data N/A we're gathering data N/A 71% 0% 29% **Technician And Contractor Management** Track your team's certifications, skills, and work hours in one place to ensure you always send the most qualified person to every job. we're gathering data N/A we're gathering data N/A we're gathering data N/A 83% 0% 17% **Work Order Management** Create, track, and update all service requests from initial call to completion in a single view, ensuring nothing ever falls through the cracks. we're gathering data N/A we're gathering data N/A we're gathering data N/A 63% 0% 37% **Customize This Data For Your Unique Needs** and compare feature capabilities head-to-head [CUSTOMIZE NOW](#) [CUSTOMIZE NOW](https://pmo.selecthub.com/customize-data/?category=Field Service Management Software) ### Analyst Ratings for Technical Requirements [Customize This Data](#) [Customize This Data](https://pmo.selecthub.com/customize-data/?category=Field Service Management Software) Implementation Level of Effort Estimation **Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. [Read more](#) **Tier 2:** Supported with workarounds or add-ons that may require additional costs. **Tier 3:** Requires partner integrations or custom development that is often at an additional cost. **Integrations And Extensibility** Connect seamlessly with your existing accounting or CRM software to automatically share data, eliminating double entry and keeping all systems updated. we're gathering data N/A we're gathering data N/A we're gathering data N/A 45% 0% 55% **Requirements Summary** Of typical requirements, the level of support for Service Autopilot is still being evaluated at this time. FieldEdge supports 53.8% and excels at Reporting And Dashboards, Technician And Contractor Management and Mobile Capabilities. Service Autopilot has a user sentiment rating of 'great' based on 161 reviews, while FieldEdge has an analyst rating of 75 and a user sentiment rating of 'great' based on 596 reviews. ### User Sentiment Summary Service Autopilot has a user sentiment rating of 81 based on 161 reviews. FieldEdge has a user sentiment rating of 85 based on 596 reviews. ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) 161 reviews ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) 596 reviews Synopsis Evaluating all review platforms, our market analysts have compiled the following user sentiment data. 81% of users recommend this product Service Autopilot has a 'great' User Satisfaction Rating of 81% when considering 161 user reviews from 2 recognized software review sites. 85% of users recommend this product FieldEdge has a 'great' User Satisfaction Rating of 85% when considering 596 user reviews from 3 recognized software review sites. User Review Scores **G2.com, Inc** **3.7** (21) **4.1** (55) **Software Advice, Inc** **4.1** (140) **4.23** (286) **Capterra Inc** n/a **4.3** (255) ### Product Assistance Training Resources Documentation In Person Live Online Videos Webinars Documentation In Person Live Online Videos Webinars Support Email Phone Chat FAQ Forum Knowledge Base 24/7 Live Support Email Phone Chat FAQ Forum Knowledge Base 24/7 Live Support ### Product Basics Company Size i Small Medium Large Small Medium Large Platforms Supported Windows Mac Linux Android Chromebook Windows Mac Linux Android Chromebook Deployment Supported Cloud On-Premise Mobile Cloud On-Premise Mobile Comparison of Top Alternatives [ Service Autopilot Alternatives](https://www.selecthub.com/field-service-software/service-autopilot/alternatives/) [ FieldEdge Alternatives](https://www.selecthub.com/field-service-software/fieldedge/alternatives/) ### Screenshots ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() ![Screenshots]()![Screenshots]()![Screenshots]() ### Key Features * **Activity Dashboard:** Get real-time analytical insights into key business operations with a visual drag-and-drop widget-based dashboard. * **Contact Database:** Store and manage contact information of clients, staff, and third-party vendors along with communication history for easier access. * **Scheduling:** Create and schedule one-time, recurring and maintenance work order requests with a one-click scheduling feature. Assign jobs to field technicians automatically based on factors like competency, distance, service rating and more. * **Dispatch and Routing:** Send alerts to field technicians about assigned work order requests, along with dispatch directions and route instructions. Routing is synced with GPS tracking to optimize time and fuel costs in real time. * **Work Order Management:** Competently manage each work order by segregating field technicians based on location and competency, efficient dispatch and scheduling, tracking clock-in and clock-out time, tracking job progression, managing pending tasks, capturing key information, collecting feedback, managing invoicing, payment collection in the field and more. read more... * **Scheduling and Dispatch:** Assign the right individual for jobs with location and skill set-based recommendations. The capacity planner helps schedule customer appointments and optimize technician routes. Update tech status in real time, add changes to dashboards from anywhere and send automatic customer updates through emails, calls and texts. * **Performance Dashboard:** Offers overviews of actual vs. planned sales performances, due and expiring service agreements and ticket value, including average job profitability. Enables managers to coach sales representatives using call performance metrics and audio recordings. * **Customer Management:** Supports effective customer management with saved details, calls, images, equipment used and their histories. Allows clients to identify customers using aging assets to boost equipment replacement prospects. * **QuickBooks Integration:** Provides seamless integration with QuickBooks solutions with inventory management and live integration capabilities. Transactional data flows directly to QuickBooks. Eliminates double entries to avoid accounting errors. Enables inventory tracking and management from warehouses to work orders. * **Service Agreements:** Bill all jobs and track any service agreement. Sends automatic invoices and reminders to customers, boosts recurring income and enables quick payment collection. Offers program management to automate agreements. read more... ### Top Alternatives in Field Service Management Software [ Dynamics 365 Field Service ](https://www.selecthub.com/p/field-service-software/dynamics-365-field-service/) [ FieldEdge ](https://www.selecthub.com/p/field-service-software/fieldedge/) [ Housecall Pro ](https://www.selecthub.com/p/field-service-software/housecall-pro/) [ IFS Field Service Management ](https://www.selecthub.com/p/field-service-software/ifs-field-service-management/) [ Jobber ](https://www.selecthub.com/p/field-service-software/jobber/) [ Kickserv ](https://www.selecthub.com/p/field-service-software/kickserv/) [ mHelpDesk ](https://www.selecthub.com/p/field-service-software/mhelpdesk/) [ Oracle Field Service ](https://www.selecthub.com/p/field-service-software/oracle-field-service/) [ Salesforce Field Service ](https://www.selecthub.com/p/field-service-software/salesforce-field-service/) [ Service Fusion ](https://www.selecthub.com/p/field-service-software/service-fusion/) [ ServiceMax ](https://www.selecthub.com/p/field-service-software/servicemax/) [ ServicePower ](https://www.selecthub.com/p/field-service-software/servicepower/) [ ServiceTitan ](https://www.selecthub.com/p/field-service-software/servicetitan/) [ simPRO ](https://www.selecthub.com/p/field-service-software/simpro/) [ Workiz ](https://www.selecthub.com/p/field-service-software/workiz/) ### Head-to-Head Comparison ![Service Autopilot Software Tool]() ![Dynamics 365 Field Service Software Tool]() [Service Autopilot VS Dynamics 365 Field Service](https://www.selecthub.com/field-service-software/service-autopilot-vs-dynamics-365-field-service/) ![Service Autopilot Software Tool]() ![Housecall Pro Software Tool]() [Service Autopilot VS Housecall Pro](https://www.selecthub.com/field-service-software/housecall-pro-vs-service-autopilot/) ![Service Autopilot Software Tool]() ![IFS Field Service Management Software Tool]() [Service Autopilot VS IFS Field Service Management](https://www.selecthub.com/field-service-software/service-autopilot-vs-ifs-field-service-management/) ![Service Autopilot Software Tool]() ![Jobber Software Tool]() [Service Autopilot VS Jobber](https://www.selecthub.com/field-service-software/jobber-vs-service-autopilot/) ![Service Autopilot Software Tool]() ![mHelpDesk Software Tool]() [Service Autopilot VS mHelpDesk](https://www.selecthub.com/field-service-software/mhelpdesk-vs-service-autopilot/) ![Service Autopilot Software Tool]() ![Oracle Field Service Software Tool]() [Service Autopilot VS Oracle Field Service](https://www.selecthub.com/field-service-software/service-autopilot-vs-oracle-field-service/) ![Service Autopilot Software Tool]() ![Salesforce Field Service Software Tool]() [Service Autopilot VS Salesforce Field Service](https://www.selecthub.com/field-service-software/service-autopilot-vs-salesforce-field-service/) ![Service Autopilot Software Tool]() ![Service Fusion Software Tool]() [Service Autopilot VS Service Fusion](https://www.selecthub.com/field-service-software/service-autopilot-vs-service-fusion/) ![Service Autopilot Software Tool]() ![ServiceMax Software Tool]() [Service Autopilot VS ServiceMax](https://www.selecthub.com/field-service-software/service-autopilot-vs-servicemax/) ![Service Autopilot Software Tool]() ![ServicePower Software Tool]() [Service Autopilot VS ServicePower](https://www.selecthub.com/field-service-software/service-autopilot-vs-servicepower/) ![Service Autopilot Software Tool]() ![ServiceTitan Software Tool]() [Service Autopilot VS ServiceTitan](https://www.selecthub.com/field-service-software/servicetitan-vs-service-autopilot/) ![Service Autopilot Software Tool]() ![Workiz Software Tool]() [Service Autopilot VS Workiz](https://www.selecthub.com/field-service-software/service-autopilot-vs-workiz/) **About SelectHub (and our data)** We’re the employee-owned Austin-based startup democratizing software data so you can make your decisions in an influence-free zone. Our market data is crowdsourced from our user-base of 100,000+ companies. WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more... ![SelectHub Products Reporting and Analytics]() [ Build Your Requirements](https://pmo.selecthub.com/fss-requirements-onsite/) ![SelectHub Products Cost and Pricing Guide]() [ Get Your Free Comparison Report](https://pmo.selecthub.com/request-custom-scorecard/?category=Field%20Service%20Management%20Software) **Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. Fully or moderately supported out-of-the-box with industry-leading capabilities and is immediately available after installation without needing any add-ons, integrations, or custom development. **Tier 2:** Supported with workarounds or add-ons that may require additional costs. Not directly available in the software, but can be accomplished using other built-in features, workarounds, or add-ons/products from the vendor with or without any additional cost. **Tier 3:** Requires partner integrations or custom development that is often at an additional cost. Requires additional integrations, plugins, marketplace applications from a third-party vendor, or custom development using the APIs, libraries, extensions, and development framework supported by the software, with or without any additional cost. 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