[Home](https://www.selecthub.com/) \> [Field Service Management](https://www.selecthub.com/category/field-service-management/) \> [Field Service Management Software](https://www.selecthub.com/c/field-service-software/) \> [mHelpDesk](https://www.selecthub.com/p/field-service-software/mhelpdesk/) \> mHelpDesk vs ServiceM8 

# mHelpDesk vs ServiceM8 

Last Updated: July 20th, 2026 

Our analysts compared [mHelpDesk](https://www.selecthub.com/p/field-service-software/mhelpdesk/) vs [ServiceM8](https://www.selecthub.com/p/field-service-software/servicem8/) based on data from our 400+ point analysis of [Field Service Management Software](https://www.selecthub.com/c/field-service-software/), user reviews and our own crowdsourced data from our [free software selection platform](https://www.selecthub.com/about/start-free-selection-project-site/?category=Field Service Management Software&cta=field-service-software). 

[Overview](#product-overview) [Pricing](#product-pricing) [Our Review](#product-analyst-summary) [User Ratings](#user-sentiment-section) [Features](#product-benefits-features) [Analyst Ratings](#analyst-rating-section) [Comparison Charts](#product-comparison-charts) [Screenshots](#product-screenshots) 

Remove Add to Compare 

[![mHelpDesk Software Tool](https://cdn.selecthub.com/products/7ffb4e0ece07869880d51662a2234143-b71e53f07e71e46ba0056d4a43e24176/resources/normal/logo.png?1693317669)](https://www.selecthub.com/p/field-service-software/mhelpdesk/)

Remove Add to Compare 

[![ServiceM8 Software Tool](https://cdn.selecthub.com/products/70117ee3c0b15a2950f1e82a215e812b-2935fac0de96d035d60850ed6ce55b10/resources/normal/logo.png?1693317670)](https://www.selecthub.com/p/field-service-software/servicem8/)

[ ![Product Awards](https://www.selecthub.com/display/images/awards_badge.svg) ](#awards-section) 

[Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Field+Service+Management+Software&product%5Fname=mHelpDesk&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F7ffb4e0ece07869880d51662a2234143-b71e53f07e71e46ba0056d4a43e24176%2Fresources%2Fnormal%2Flogo.png%3F1693317669) [Demo](https://pmo.selecthub.com/get-product-demo/?category=Field+Service+Management+Software&product%5Fname=mHelpDesk&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F7ffb4e0ece07869880d51662a2234143-b71e53f07e71e46ba0056d4a43e24176%2Fresources%2Fnormal%2Flogo.png%3F1693317669) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Field+Service+Management+Software&product%5Fname=mHelpDesk&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F7ffb4e0ece07869880d51662a2234143-b71e53f07e71e46ba0056d4a43e24176%2Fresources%2Fnormal%2Flogo.png%3F1693317669&price=3) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Field+Service+Management+Software&product%5Fname=mHelpDesk&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F7ffb4e0ece07869880d51662a2234143-b71e53f07e71e46ba0056d4a43e24176%2Fresources%2Fnormal%2Flogo.png%3F1693317669&price=3) 

[Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Field+Service+Management+Software&product%5Fname=ServiceM8&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F70117ee3c0b15a2950f1e82a215e812b-2935fac0de96d035d60850ed6ce55b10%2Fresources%2Fnormal%2Flogo.png%3F1693317670) [Demo](https://pmo.selecthub.com/get-product-demo/?category=Field+Service+Management+Software&product%5Fname=ServiceM8&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F70117ee3c0b15a2950f1e82a215e812b-2935fac0de96d035d60850ed6ce55b10%2Fresources%2Fnormal%2Flogo.png%3F1693317670) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Field+Service+Management+Software&product%5Fname=ServiceM8&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F70117ee3c0b15a2950f1e82a215e812b-2935fac0de96d035d60850ed6ce55b10%2Fresources%2Fnormal%2Flogo.png%3F1693317670&price=2) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Field+Service+Management+Software&product%5Fname=ServiceM8&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F70117ee3c0b15a2950f1e82a215e812b-2935fac0de96d035d60850ed6ce55b10%2Fresources%2Fnormal%2Flogo.png%3F1693317670&price=2) 

### Products Insights 

Overall Rating Comparison 

[ Analyst Rating mHelpDesk - Analyst Score: 80 out of 100 80 Detailed Analysis ](#analyst-rating-section) [ User Sentiment ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) (951 Reviews) ](#user-sentiment-section) 

[ Analyst Rating we're gathering data ](#analyst-rating-section) [ User Sentiment ![Excellent User Sentiment](https://www.selecthub.com/display/images/scores/excellent.svg) (288 Reviews) ](#user-sentiment-section) 

Price Starts From 

$169 Monthly 

[Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=mHelpDesk&category=Field Service Management Software&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/7ffb4e0ece07869880d51662a2234143-b71e53f07e71e46ba0056d4a43e24176/resources/normal/logo.png?1693317669) 

$29 Monthly 

[Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=ServiceM8&category=Field Service Management Software&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/70117ee3c0b15a2950f1e82a215e812b-2935fac0de96d035d60850ed6ce55b10/resources/normal/logo.png?1693317670) 

Pros 

What we like about mHelpDesk and ServiceM8: 

**Functionality:** All users liked that it provides all-in-one robust functionality without leaving the platform. 

**User Interface:** The system’s user-friendly interface with color codes makes it easy to manage, understand and navigate, as noted by 94% of reviewers who mentioned ease of use. 

**Customer Service:** More than 91% of reviewers referring to customer support noted that professional services were accessible and responsive. 

**Tracking/Monitoring:** All users liked that it provided a convenient way to keep track of jobs, estimates and appointments. 

**Cost:** About 100% of the users who consider the price to be a determining factor recommend the software for its affordability. 

**Overall Functionality:** Nearly 100% of the users who refer to the overall features and functionality agree that it's a well-rounded product with improved features being added at every update. 

**Ease of Use:** As many as 80% of the users who talk about ease of use note that the product is user-friendly. 

Cons 

What we dislike about mHelpDesk and ServiceM8: 

**Map:** Around 82% of users said they would like more capabilities added to its map feature. 

**Performance:** Almost all users reported that the software suffers from glitches and regular slow-downs. 

**Report:** It provides limited reports, as observed by 60% of reviewers who referred to communication. 

**Mobile App:** Approximately 67% of the users who mention the mobile app find the lack of an Android app a limitation to field use. 

**User Interface:** About 75% of the users who refer to the user interface concur that the interface is clunky and difficult to navigate. 

**Customization:** A lack of customization proves detrimental to nearly 67% of the users who mention it. 

### Our Review 

 mHelpdesk can automate everything from first customer contact to payment, eliminating the need for manual and paperwork processes. It provides robust tools for customer management, quotation, shipment, invoicing, accounting and reporting. It helps to manage, stay organized and track every stage of the job. Most users liked that customer service teams were easily accessible, responsive and resolved issues quickly. Users said that it would be helpful if the map feature was more interactive, measured distance from jobs and uploaded excel spreadsheets. Reviewers mentioned that reporting capabilities are limited and the system tends to be slow or glitchy. 

Show more 

 ServiceM8 is an affordable solution for field service professionals to schedule and manage their daily operations. Its ease of use and constantly improving functionality makes it a favorable solution for growing businesses. However, its user interface needs to be updated and simplified. Moreover, offering customizable solutions and an Android app for field operations are things users wish existed. 

Show more 

### Analyst Rating Summary 

Overall Scores 

Based on the research and analysis by SelectHub's team of research analysts, mHelpDesk has an analyst rating of 80\. Our analysts are still gathering data for ServiceM8\. 

mHelpDesk - Analyst Score: 80 out of 100 80 

we're gathering data

Features Comparison 

**Billing and Invoicing**  
Generate accurate invoices instantly right from the field, so your customers get billed faster and you improve your cash flow. 

98 

we're gathering data

**Customer Management**  
Access every customer's full service history, location details, and contact information instantly, making every interaction personal and efficient. 

87 

we're gathering data

**Dispatching**  
Assign the best-suited technician for any job quickly by seeing everyone's real-time location and current workload on a single map. 

59 

we're gathering data

[Show More](#) [Show More](https://pmo.selecthub.com/customize-data/?category=Field Service Management Software) 

### Analyst Ratings for Functional Requirements [Customize This Data](#) [Customize This Data](https://pmo.selecthub.com/customize-data/?category=Field Service Management Software) 

How mHelpDesk compares against the top 11 functional requirements as defined by SelectHub project data. 

mHelpDesk ServiceM8 

\+ Add Product [\+ Add Product](https://pmo.selecthub.com/customize-data/?category=Field Service Management Software) 

Billing and Invoicing Customer Management Dispatching Equipment And AssetManagement Inventory Management Mobile Capabilities Reporting AndDashboards Routing Scheduling Technician AndContractor Management Work Order Management 98 87 59 67 83 99 89 53 84 82 86 0 25 50 75 100 

Implementation Level of Effort Estimation 

**Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. [Read more](#) 

**Tier 2:** Supported with workarounds or add-ons that may require additional costs. 

**Tier 3:** Requires partner integrations or custom development that is often at an additional cost. 

**Billing And Invoicing**   
Generate accurate invoices instantly right from the field, so your customers get billed faster and you improve your cash flow. 

100%

0%

0%

we're gathering data

N/A

we're gathering data

N/A

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N/A

**Customer Management**   
Access every customer's full service history, location details, and contact information instantly, making every interaction personal and efficient. 

89%

0%

11%

we're gathering data

N/A

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N/A

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N/A

**Dispatching**   
Assign the best-suited technician for any job quickly by seeing everyone's real-time location and current workload on a single map. 

50%

0%

50%

we're gathering data

N/A

we're gathering data

N/A

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N/A

**Equipment And Asset Management**   
Track and manage all customer assets, including maintenance schedules and repair histories, ensuring you always have the right parts for the job. 

71%

0%

29%

we're gathering data

N/A

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N/A

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N/A

**Inventory Management**   
Keep an accurate count of all parts in your warehouse and on your trucks, so you know what is available before starting a job. 

88%

0%

12%

we're gathering data

N/A

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N/A

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N/A

**Mobile Capabilities**   
Equip your field team with an app to view their schedule, complete forms, and collect payments, even without an internet connection. 

100%

0%

0%

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N/A

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N/A

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N/A

**Reporting And Dashboards**   
Analyze key performance indicators like first-time fix rates and technician utilization through easy-to-read charts, helping you make smarter business decisions. 

89%

0%

11%

we're gathering data

N/A

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N/A

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N/A

**Routing**   
Calculate the most efficient daily route for your technicians, minimizing travel time and fuel costs so they can complete more jobs. 

50%

0%

50%

we're gathering data

N/A

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N/A

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N/A

**Scheduling**   
Drag and drop jobs onto a visual calendar to easily schedule and reschedule appointments for your entire team without overbooking or creating conflicts. 

86%

0%

14%

we're gathering data

N/A

we're gathering data

N/A

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N/A

**Technician And Contractor Management**   
Track your team's certifications, skills, and work hours in one place to ensure you always send the most qualified person to every job. 

83%

0%

17%

we're gathering data

N/A

we're gathering data

N/A

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N/A

**Work Order Management**   
Create, track, and update all service requests from initial call to completion in a single view, ensuring nothing ever falls through the cracks. 

88%

0%

12%

we're gathering data

N/A

we're gathering data

N/A

we're gathering data

N/A

**Customize This Data For Your Unique Needs**and compare feature capabilities head-to-head [CUSTOMIZE NOW](#) [CUSTOMIZE NOW](https://pmo.selecthub.com/customize-data/?category=Field Service Management Software) 

### Analyst Ratings for Technical Requirements [Customize This Data](#) [Customize This Data](https://pmo.selecthub.com/customize-data/?category=Field Service Management Software) 

Implementation Level of Effort Estimation 

**Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. [Read more](#) 

**Tier 2:** Supported with workarounds or add-ons that may require additional costs. 

**Tier 3:** Requires partner integrations or custom development that is often at an additional cost. 

**Integrations And Extensibility**   
Connect seamlessly with your existing accounting or CRM software to automatically share data, eliminating double entry and keeping all systems updated. 

55%

0%

45%

we're gathering data

N/A

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N/A

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N/A

**Requirements Summary**Of typical requirements, 67% are fully supported out of the box by mHelpDesk including Mobile Capabilities, Billing And Invoicing and Customer Management. We are still evaluating data for ServiceM8 at this time. ServiceM8 has an analyst rating of and a user sentiment rating of 'excellent' based on 288 reviews, while mHelpDesk has an analyst rating of 80 and a user sentiment rating of 'great' based on 951 reviews. 

### User Sentiment Summary 

mHelpDesk has a user sentiment rating of 85 based on 951 reviews. ServiceM8 has a user sentiment rating of 94 based on 288 reviews. 

![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) 951 reviews 

![Excellent User Sentiment](https://www.selecthub.com/display/images/scores/excellent.svg) 288 reviews 

Synopsis 

Evaluating all review platforms, our market analysts have compiled the following user sentiment data. 

85% 

of users recommend this product

mHelpDesk has a 'great' User Satisfaction Rating of 85% when considering 951 user reviews from 4 recognized software review sites. 

94% 

of users recommend this product

ServiceM8 has a 'excellent' User Satisfaction Rating of 94% when considering 288 user reviews from 2 recognized software review sites. 

User Review Scores 

**FinancesOnline** 

**3.8** (14) 

n/a 

**G2.com, Inc** 

**4.0** (140) 

**4.3** (6) 

**Software Advice, Inc** 

**4.3** (789) 

n/a 

**Capterra Inc** 

n/a 

**4.7** (282) 

**TrustRadius** 

**3.3** (8) 

n/a 

### Awards 

SelectHub awards earned by these products based on a comprehensive analysis by our research analysts. 

No awards.

ServiceM8 stands above the rest by achieving an ‘Excellent’ rating as a User Favorite. 

![User Favorite Award]()

### Product Assistance 

Training Resources 

Documentation

In Person

Live Online

Videos

Webinars

Documentation

In Person

Live Online

Videos

Webinars

Support 

Email

Phone

Chat

FAQ

Forum

Knowledge Base

24/7 Live Support

Email

Phone

Chat

FAQ

Forum

Knowledge Base

24/7 Live Support

### Product Basics 

Company Size 

i 

Small

Medium

Large

Small

Medium

Large

Platforms Supported 

Windows

Mac

Linux

Android

Chromebook

Windows

Mac

Linux

Android

Chromebook

Deployment Supported 

Cloud

On-Premise

Mobile

Cloud

On-Premise

Mobile

Comparison of Top Alternatives 

[mHelpDesk Alternatives ](https://www.selecthub.com/field-service-software/mhelpdesk/alternatives/) 

[ServiceM8 Alternatives ](https://www.selecthub.com/field-service-software/servicem8/alternatives/) 

### Screenshots 

![Screenshots]()![Screenshots]()![Screenshots]() 

![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() 

### Key Features 

* **Lead Management:** Increase win-rates by as much as 70%, share notes between sales and service teams, automate communications, lead marketplace, status tracking and more are present in the software.
* **Workflow Management:** Users can automate workflows and gain a complete overview of daily tasks. Sends prompt notifications when a task changes.
* **Scheduling and Dispatch:** Schedule and dispatch field technicians as well as integrate with third-party calendars. Allows for automated assignment and smart scheduling to prevent schedule clashes.
* **Inventory Tracking:** Built-in inventory tracking features can schedule orders and send warnings when stock is low. It can also import items from QuickBooks.
* **Mobile Offline Access:** Automatically detect when internet access is down, and then switch modes, virtually eliminating downtime. Offline mode offers full functionality, minus a connection to backend features.

Show More 

* **Job Management:** Access all job and client details anytime, anywhere. Send all the information related to an assigned job to field staff directly through the platform, eliminating the need for repeated calls.
* **Checklists and Tasks:** Ensure that each job is completed during the first delivery service by breaking it down into smaller tasks and checklists.
* **Technician Management:** Track and manage technicians and field staff with access to their live location, navigation and check-in at job arrival and job progress.
* **Service History:** Record, maintain and access service history for each client along with details like order, materials used, notes, photos, emails, messages and invoices.
* **Job Scheduling:** Drag and drop jobs onto the desired staff members and booking window or specific timings to manage advance bookings, maintenance and recurring jobs, instant dispatches and flexible jobs. Notify field staff of schedule changes instantly.

Show More 

### Top Alternatives in Field Service Management Software 

[  Dynamics 365 Field Service ](https://www.selecthub.com/p/field-service-software/dynamics-365-field-service/) [  FieldEdge ](https://www.selecthub.com/p/field-service-software/fieldedge/) [  Housecall Pro ](https://www.selecthub.com/p/field-service-software/housecall-pro/) [  IFS Field Service Management ](https://www.selecthub.com/p/field-service-software/ifs-field-service-management/) [  Jobber ](https://www.selecthub.com/p/field-service-software/jobber/) [  Kickserv ](https://www.selecthub.com/p/field-service-software/kickserv/) [  Oracle Field Service ](https://www.selecthub.com/p/field-service-software/oracle-field-service/) [  Salesforce Field Service ](https://www.selecthub.com/p/field-service-software/salesforce-field-service/) [  Service Fusion ](https://www.selecthub.com/p/field-service-software/service-fusion/) [  ServiceMax ](https://www.selecthub.com/p/field-service-software/servicemax/) 

### Head-to-Head Comparison 

![mHelpDesk Software Tool]() 

![Dynamics 365 Field Service Software Tool]() 

[mHelpDesk VS Dynamics 365 Field Service](https://www.selecthub.com/field-service-software/mhelpdesk-vs-dynamics-365-field-service/) 

![mHelpDesk Software Tool]() 

![FieldEdge Software Tool]() 

[mHelpDesk VS FieldEdge](https://www.selecthub.com/field-service-software/mhelpdesk-vs-fieldedge/) 

![mHelpDesk Software Tool]() 

![Housecall Pro Software Tool]() 

[mHelpDesk VS Housecall Pro](https://www.selecthub.com/field-service-software/housecall-pro-vs-mhelpdesk/) 

![mHelpDesk Software Tool]() 

![IFS Field Service Management Software Tool]() 

[mHelpDesk VS IFS Field Service Management](https://www.selecthub.com/field-service-software/mhelpdesk-vs-ifs-field-service-management/) 

![mHelpDesk Software Tool]() 

![Jobber Software Tool]() 

[mHelpDesk VS Jobber](https://www.selecthub.com/field-service-software/jobber-vs-mhelpdesk/) 

![mHelpDesk Software Tool]() 

![Oracle Field Service Software Tool]() 

[mHelpDesk VS Oracle Field Service](https://www.selecthub.com/field-service-software/mhelpdesk-vs-oracle-field-service/) 

![mHelpDesk Software Tool]() 

![Salesforce Field Service Software Tool]() 

[mHelpDesk VS Salesforce Field Service](https://www.selecthub.com/field-service-software/mhelpdesk-vs-salesforce-field-service/) 

![mHelpDesk Software Tool]() 

![Service Fusion Software Tool]() 

[mHelpDesk VS Service Fusion](https://www.selecthub.com/field-service-software/mhelpdesk-vs-service-fusion/) 

![mHelpDesk Software Tool]() 

![ServiceMax Software Tool]() 

[mHelpDesk VS ServiceMax](https://www.selecthub.com/field-service-software/mhelpdesk-vs-servicemax/) 

![mHelpDesk Software Tool]() 

![ServicePower Software Tool]() 

[mHelpDesk VS ServicePower](https://www.selecthub.com/field-service-software/mhelpdesk-vs-servicepower/) 

![mHelpDesk Software Tool]() 

![ServiceTitan Software Tool]() 

[mHelpDesk VS ServiceTitan](https://www.selecthub.com/field-service-software/mhelpdesk-vs-servicetitan/) 

![mHelpDesk Software Tool]() 

![Workiz Software Tool]() 

[mHelpDesk VS Workiz](https://www.selecthub.com/field-service-software/mhelpdesk-vs-workiz/) 

**About SelectHub (and our data)** 

We’re the employee-owned Austin-based startup democratizing software data so you can make your decisions in an influence-free zone. Our market data is crowdsourced from our user-base of 100,000+ companies.

WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more...

![SelectHub Products Reporting and Analytics]() 

[Build Your Requirements](https://pmo.selecthub.com/fss-requirements-onsite/)

![SelectHub Products Cost and Pricing Guide]() 

[Get Your Free Comparison Report](https://pmo.selecthub.com/request-custom-scorecard/?category=Field%20Service%20Management%20Software)

**Tier 1:**  
Fully/moderately supported out-of-the-box allowing for quick and easy deployment.  
Fully or moderately supported out-of-the-box with industry-leading capabilities and is immediately available after installation without needing any add-ons, integrations, or custom development. 

**Tier 2:**  
Supported with workarounds or add-ons that may require additional costs.  
Not directly available in the software, but can be accomplished using other built-in features, workarounds, or add-ons/products from the vendor with or without any additional cost. 

**Tier 3:**  
Requires partner integrations or custom development that is often at an additional cost.  
Requires additional integrations, plugins, marketplace applications from a third-party vendor, or custom development using the APIs, libraries, extensions, and development framework supported by the software, with or without any additional cost. 

[Close](#)

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