--- description: "Kickserv vs Dynamics 365 Field Service: Which solution wins in 2026? Compare pricing, features, and analyst ratings side-by-side to find the best Field Service Management Software for your business." --- [Home](https://www.selecthub.com/) > [Field Service Management](https://www.selecthub.com/category/field-service-management/) > [Field Service Management Software](https://www.selecthub.com/c/field-service-software/) > [Kickserv](https://www.selecthub.com/p/field-service-software/kickserv/) > Kickserv vs Dynamics 365 Field Service # Kickserv vs Dynamics 365 Field Service Last Updated: October 5th, 2026 We compared **[Kickserv](https://www.selecthub.com/p/field-service-software/kickserv/)** vs. **[Dynamics 365 Field Service](https://www.selecthub.com/p/field-service-software/dynamics-365-field-service/)** to help you decide which product makes more sense for you. Our comparison is based on proprietary **[Field Service Management Software](https://www.selecthub.com/c/field-service-software/)** data from our **[software selection platform](https://www.selecthub.com/about/start-free-selection-project-site/?category=Field+Service+Management+Software&cta=field-service-software)**, user reviews and publicly available information about each product’s features and pricing. [Overview](#product-overview) [Pricing](#product-pricing) [Our Review](#product-analyst-summary) [User Ratings](#user-sentiment-section) [Features](#product-benefits-features) [Analyst Ratings](#analyst-rating-section) [Comparison Charts](#product-comparison-charts) [Screenshots](#product-screenshots) Remove Add to Compare [![Kickserv Software Tool](https://cdn.selecthub.com/products/09eb27dec1a45d92f229228204ea7201-e320afb87c4b1aab80d85e2a710668e1/resources/normal/logo.png?1693318850)](https://www.selecthub.com/p/field-service-software/kickserv/) Remove Add to Compare [![Dynamics 365 Field Service Software Tool](https://cdn.selecthub.com/products/f0873a91b499e265ff6d78ff6e8985a0-922fdeef184378c37840f3bb3ad88d69/resources/normal/logo.png?1718835790)](https://www.selecthub.com/p/field-service-software/dynamics-365-field-service/) [![Product Awards](https://www.selecthub.com/display/images/awards_badge.svg)](#awards-section) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Field+Service+Management+Software&product_name=Kickserv&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F09eb27dec1a45d92f229228204ea7201-e320afb87c4b1aab80d85e2a710668e1%2Fresources%2Fnormal%2Flogo.png%3F1693318850) [Demo](https://pmo.selecthub.com/get-product-demo/?category=Field+Service+Management+Software&product_name=Kickserv&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F09eb27dec1a45d92f229228204ea7201-e320afb87c4b1aab80d85e2a710668e1%2Fresources%2Fnormal%2Flogo.png%3F1693318850)    [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Field+Service+Management+Software&product_name=Kickserv&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F09eb27dec1a45d92f229228204ea7201-e320afb87c4b1aab80d85e2a710668e1%2Fresources%2Fnormal%2Flogo.png%3F1693318850&price=2) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Field+Service+Management+Software&product_name=Kickserv&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F09eb27dec1a45d92f229228204ea7201-e320afb87c4b1aab80d85e2a710668e1%2Fresources%2Fnormal%2Flogo.png%3F1693318850&price=2) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Field+Service+Management+Software&product_name=Dynamics%2B365%2BField%2BService&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Ff0873a91b499e265ff6d78ff6e8985a0-922fdeef184378c37840f3bb3ad88d69%2Fresources%2Fnormal%2Flogo.png%3F1718835790) [Demo](https://pmo.selecthub.com/get-product-demo/?category=Field+Service+Management+Software&product_name=Dynamics%2B365%2BField%2BService&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Ff0873a91b499e265ff6d78ff6e8985a0-922fdeef184378c37840f3bb3ad88d69%2Fresources%2Fnormal%2Flogo.png%3F1718835790)    [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Field+Service+Management+Software&product_name=Dynamics%2B365%2BField%2BService&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Ff0873a91b499e265ff6d78ff6e8985a0-922fdeef184378c37840f3bb3ad88d69%2Fresources%2Fnormal%2Flogo.png%3F1718835790&price=2) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Field+Service+Management+Software&product_name=Dynamics%2B365%2BField%2BService&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Ff0873a91b499e265ff6d78ff6e8985a0-922fdeef184378c37840f3bb3ad88d69%2Fresources%2Fnormal%2Flogo.png%3F1718835790&price=2) ### Products Insights Overall Rating Comparison [Analyst RatingKickserv - Analyst Score: 66 out of 100 66 Detailed Analysis](#analyst-rating-section) [User Sentiment![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) (678 Reviews)](#user-sentiment-section) [Analyst RatingDynamics 365 Field Service - Analyst Score: 86 out of 100 86 Detailed Analysis](#analyst-rating-section) [User Sentiment![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) (4556 Reviews)](#user-sentiment-section) Price Starts From $47 Monthly, Freemium [Free Trial is available →]() $40/User, Monthly [Free Trial is available →]() Pros What we like about Kickserv and Dynamics 365 Field Service: - Simple, approachable interface that small teams can pick up without heavy training. - Strong QuickBooks sync keeps invoicing and bookkeeping in step without extra work. - Handles core scheduling, dispatch, and invoicing well for HVAC, plumbing, and similar trades. - Customer portal lets clients book jobs, pay bills, and view service history on their own. - Deep tie-in with the wider Microsoft Dynamics 365 suite gives you one view of customer data. - Intelligent scheduling matches technicians to jobs by skill, location, and availability. - Knowledge base and remote assistance help technicians resolve issues on the first visit. - Reporting and analytics surface trends across work orders, assets, and technician activity. Cons What we dislike about Kickserv and Dynamics 365 Field Service: - Users find customization limited when workflows don't match the standard setup. - Reporting stays basic, so deeper technician or job analysis is hard to pull together. - Users describe the mobile app as clunky, with GPS tracking that doesn't always cooperate. - No built-in inventory management, which is a gap for parts-heavy service work. - Initial setup and user training take real time and often need technical help. - Customization has limits for niche workflows, even though the platform is configurable. - Integrating with non-Microsoft systems can be complex and slow to get right. - No native billing and invoicing, though completed work orders can convert to invoices. ### Our Review **Bottom line:** Kickserv and Dynamics 365 Field Service sit at different ends of the field service market. Kickserv fits small and mid-sized trades shops that want scheduling, dispatch, and invoicing without a big rollout. Dynamics 365 Field Service fits larger, asset-heavy operations that already lean on Microsoft tools. If you run an HVAC, plumbing, electrical, or landscaping business with a lean office, Kickserv keeps things simple. Users like how quickly teams get going, and the QuickBooks sync takes a lot of manual work off the books. It's a practical pick when you want to get scheduling under control without hiring an admin to babysit the software. Dynamics 365 Field Service aims higher. It handles work order management, skills-based scheduling, inventory, asset tracking, and remote assistance, and it ties into the rest of the Dynamics suite. That depth helps if you manage complex equipment or multi-site service, but it also brings a steeper learning curve and longer setup. Pricing tells a similar story. Kickserv starts at $47 per month with a freemium tier, which suits small teams testing the waters. Dynamics 365 Field Service starts at $40 per user per month, and total cost grows quickly with add-on modules, implementation work, and integrations. Pick Kickserv if you want fast onboarding, clean invoicing, and a mobile-friendly tool for a small crew. Pick Dynamics 365 Field Service if you need deep Microsoft integration, inventory, and asset tracking, and you have the budget and technical help to set it up. ### Analyst Rating Summary Overall Scores Based on the research and analysis by SelectHub's team of research analysts, Kickserv has an analyst rating of 66. By comparison Dynamics 365 Field Service has an analyst rating of 86. Kickserv - Analyst Score: 66 out of 100 66 Dynamics 365 Field Service - Analyst Score: 86 out of 100 86 Features Comparison **Billing and Invoicing** Generate accurate invoices instantly right from the field, so your customers get billed faster and you improve your cash flow. 86 84 **Customer Management** Access every customer's full service history, location details, and contact information instantly, making every interaction personal and efficient. 93 84 **Dispatching** Assign the best-suited technician for any job quickly by seeing everyone's real-time location and current workload on a single map. 74 90 Show More [Show More]() Strengths The best features of Kickserv and Dynamics 365 Field Service as judged by user reviews and analyst validation. Work Order Management Customer Management Billing and Invoicing Scheduling Inventory Management Work Order Management Equipment and Asset Management Mobile Capabilities ### Analyst Ratings for Functional Requirements Customize This Data [Customize This Data]() How Kickserv and Dynamics 365 Field Service compare against the top 11 functional requirements as defined by SelectHub project data. *Kickserv Dynamics 365 Field Service + Add Product [+ Add Product]()* Billing and Invoicing Customer Management Dispatching Equipment And AssetManagement Inventory Management Mobile Capabilities Reporting AndDashboards Routing Scheduling Technician AndContractor Management Work Order Management 86 93 74 69 24 77 81 30 69 71 98 84 84 90 98 99 93 76 84 100 92 99 0 25 50 75 100 Implementation Level of Effort Estimation **Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. Read more **Tier 2:** Supported with workarounds or add-ons that may require additional costs. **Tier 3:** Requires partner integrations or custom development that is often at an additional cost. **Billing And Invoicing** Generate accurate invoices instantly right from the field, so your customers get billed faster and you improve your cash flow. *88%* *0%* *12%* *88%* *0%* *12%* **Customer Management** Access every customer's full service history, location details, and contact information instantly, making every interaction personal and efficient. *89%* *0%* *11%* *78%* *11%* *11%* **Dispatching** Assign the best-suited technician for any job quickly by seeing everyone's real-time location and current workload on a single map. *75%* *0%* *25%* *88%* *13%* *-1%* **Equipment And Asset Management** Track and manage all customer assets, including maintenance schedules and repair histories, ensuring you always have the right parts for the job. *71%* *0%* *29%* *100%* *0%* *0%* **Inventory Management** Keep an accurate count of all parts in your warehouse and on your trucks, so you know what is available before starting a job. *25%* *0%* *75%* *100%* *0%* *0%* **Mobile Capabilities** Equip your field team with an app to view their schedule, complete forms, and collect payments, even without an internet connection. *73%* *0%* *27%* *91%* *0%* *9%* **Reporting And Dashboards** Analyze key performance indicators like first-time fix rates and technician utilization through easy-to-read charts, helping you make smarter business decisions. *78%* *0%* *22%* *78%* *0%* *22%* **Routing** Calculate the most efficient daily route for your technicians, minimizing travel time and fuel costs so they can complete more jobs. *25%* *0%* *75%* *75%* *13%* *12%* **Scheduling** Drag and drop jobs onto a visual calendar to easily schedule and reschedule appointments for your entire team without overbooking or creating conflicts. *71%* *0%* *29%* *100%* *0%* *0%* **Technician And Contractor Management** Track your team's certifications, skills, and work hours in one place to ensure you always send the most qualified person to every job. *75%* *0%* *25%* *92%* *0%* *8%* **Work Order Management** Create, track, and update all service requests from initial call to completion in a single view, ensuring nothing ever falls through the cracks. *100%* *0%* *0%* *100%* *0%* *0%* **Customize This Data For Your Unique Needs** and compare feature capabilities head-to-head CUSTOMIZE NOW [CUSTOMIZE NOW]() ### Analyst Ratings for Technical Requirements Customize This Data [Customize This Data]() Implementation Level of Effort Estimation **Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. Read more **Tier 2:** Supported with workarounds or add-ons that may require additional costs. **Tier 3:** Requires partner integrations or custom development that is often at an additional cost. **Integrations And Extensibility** Connect seamlessly with your existing accounting or CRM software to automatically share data, eliminating double entry and keeping all systems updated. *18%* *0%* *82%* *45%* *0%* *55%* **Requirements Summary** Of typical requirements, 54.7% are fully supported out of the box by Kickserv including Work Order Management, Customer Management and Reporting And Dashboards. Dynamics 365 Field Service supports 74.5% and excels at Scheduling, Technician And Contractor Management and Mobile Capabilities. Kickserv has an analyst rating of 66 and a user sentiment rating of 'great' based on 678 reviews, while Dynamics 365 Field Service has an analyst rating of 86 and a user sentiment rating of 'great' based on 4556 reviews. ### User Sentiment Summary Kickserv has a user sentiment rating of 88 based on 678 reviews. Dynamics 365 Field Service has a user sentiment rating of 85 based on 4556 reviews. ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) 678 reviews ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) 4556 reviews Synopsis Evaluating all review platforms, our market analysts have compiled the following user sentiment data. 88% *of users recommend this product* Kickserv has a 'great' User Satisfaction Rating of 88% when considering 678 user reviews from 3 recognized software review sites. 85% *of users recommend this product* Dynamics 365 Field Service has a 'great' User Satisfaction Rating of 85% when considering 4556 user reviews from 5 recognized software review sites. User Review Scores**FinancesOnline** **5.0** (14) **4.6** (21) **G2.com, Inc** n/a **3.9** (133) **Software Advice, Inc** **4.38** (332) n/a **Capterra Inc** **4.4** (332) **4.3** (3815) **Gartner, Inc** n/a **4.4** (18) **TrustRadius** n/a **4.0** (569) ### Awards SelectHub awards earned by these products based on a comprehensive analysis by our research analysts. No awards. SelectHub research analysts have evaluated Dynamics 365 Field Service and concluded it earns best-in-class honors for Inventory Management, Scheduling and Work Order Management. ![Inventory Management Award](<> "Inventory Management Award") ![Scheduling Award](<> "Scheduling Award") Show more ![Work Order Management Award](<> "Work Order Management Award") ### Product Assistance Training Resources Documentation In Person Live Online Videos Webinars Documentation In Person Live Online Videos Webinars Support Email Phone Chat FAQ Forum Help Desk Knowledge Base Tickets Training 24/7 Live Support Email Phone Chat FAQ Forum Help Desk Knowledge Base Tickets Training 24/7 Live Support ### Product Basics Company Size i Small Medium Large Small Medium Large Platforms Supported Windows Mac Linux Android Chromebook Windows Mac Linux Android Chromebook Deployment Supported Cloud On-Premise Mobile Cloud On-Premise Mobile Comparison of Top Alternatives [Kickserv Alternatives](https://www.selecthub.com/field-service-software/kickserv/alternatives/) [Dynamics 365 Field Service Alternatives](https://www.selecthub.com/field-service-software/dynamics-365-field-service/alternatives/) ### Screenshots ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() ![Screenshots]()![Screenshots]()![Screenshots]() ### Key Features - **Scheduling and Dispatch** – One-click scheduling for one-time, recurring, and maintenance jobs, with automatic assignment based on technician competency and distance. - **GPS Tracking** – Real-time location updates for check-in, check-out, and status, synced with routing to keep travel time and fuel use in check. - **Customer Portal** – A branded self-service portal where customers submit work requests, pay bills, and view service history. - **QuickBooks Sync** – Two-way sync with QuickBooks, Stripe, Xero, and Mailchimp, plus an open API for custom connections. - **Electronic Signature** – Captures client signatures on touch devices for approvals, invoices, and feedback forms to cut down on paperwork. - **Work Order Management** – Creates, prioritizes, and tracks work orders with linked customer data, asset details, and service history in one place. - **Intelligent Scheduling** – Matches technicians to jobs by skill, availability, location, and job requirements using routing and scheduling algorithms. - **Technician Mobile App** – Gives field staff work orders, customer info, inventory, and knowledge base access on their phones, with remote assistance tools built in. - **Microsoft Ecosystem Integration** – Connects with other Dynamics 365 apps, Office 365, and Azure for a unified view of customer and operational data. - **Asset and Inventory Tracking** – Tracks parts, asset location, and maintenance history to support proactive service and keep technicians stocked. ### Top Alternatives in Field Service Management Software [![Dynamics 365 Field Service Software Tool]()--- Dynamics 365 Field Service](https://www.selecthub.com/p/field-service-software/dynamics-365-field-service/) [![FieldEdge Software Tool]()--- FieldEdge](https://www.selecthub.com/p/field-service-software/fieldedge/) [![Housecall Pro Software Tool]()--- Housecall Pro](https://www.selecthub.com/p/field-service-software/housecall-pro/) [![IFS Field Service Management Software Tool]()--- IFS Field Service Management](https://www.selecthub.com/p/field-service-software/ifs-field-service-management/) [![Jobber Software Tool]()--- Jobber](https://www.selecthub.com/p/field-service-software/jobber/) [![mHelpDesk Software Tool]()--- mHelpDesk](https://www.selecthub.com/p/field-service-software/mhelpdesk/) [![Oracle Field Service Software Tool]()--- Oracle Field Service](https://www.selecthub.com/p/field-service-software/oracle-field-service/) [![Salesforce Field Service Software Tool]()--- Salesforce Field Service](https://www.selecthub.com/p/field-service-software/salesforce-field-service/) [![Service Fusion Software Tool]()--- Service Fusion](https://www.selecthub.com/p/field-service-software/service-fusion/) [![ServiceMax Software Tool]()--- ServiceMax](https://www.selecthub.com/p/field-service-software/servicemax/) ### Related Categories Kickserv and Dynamics 365 Field Service can also be found with other leading products in these categories: [Dispatch Software](https://www.selecthub.com/c/dispatch-software/) Show more [Dispatch Software](https://www.selecthub.com/c/dispatch-software/) Show more ### Head-to-Head Comparison ![Kickserv Software Tool]() ![Dynamics 365 Field Service Software Tool]() [Kickserv VS Dynamics 365 Field Service](https://www.selecthub.com/field-service-software/kickserv-vs-dynamics-365-field-service/) ![Kickserv Software Tool]() ![Housecall Pro Software Tool]() [Kickserv VS Housecall Pro](https://www.selecthub.com/field-service-software/housecall-pro-vs-kickserv/) ![Kickserv Software Tool]() ![IFS Field Service Management Software Tool]() [Kickserv VS IFS Field Service Management](https://www.selecthub.com/field-service-software/kickserv-vs-ifs-field-service-management/) ![Kickserv Software Tool]() ![Jobber Software Tool]() [Kickserv VS Jobber](https://www.selecthub.com/field-service-software/jobber-vs-kickserv/) ![Kickserv Software Tool]() ![mHelpDesk Software Tool]() [Kickserv VS mHelpDesk](https://www.selecthub.com/field-service-software/mhelpdesk-vs-kickserv/) ![Kickserv Software Tool]() ![Oracle Field Service Software Tool]() [Kickserv VS Oracle Field Service](https://www.selecthub.com/field-service-software/kickserv-vs-oracle-field-service/) ![Kickserv Software Tool]() ![Salesforce Field Service Software Tool]() [Kickserv VS Salesforce Field Service](https://www.selecthub.com/field-service-software/kickserv-vs-salesforce-field-service/) ![Kickserv Software Tool]() ![Service Fusion Software Tool]() [Kickserv VS Service Fusion](https://www.selecthub.com/field-service-software/service-fusion-vs-kickserv/) ![Kickserv Software Tool]() ![ServiceMax Software Tool]() [Kickserv VS ServiceMax](https://www.selecthub.com/field-service-software/servicemax-vs-kickserv/) ![Kickserv Software Tool]() ![ServicePower Software Tool]() [Kickserv VS ServicePower](https://www.selecthub.com/field-service-software/kickserv-vs-servicepower/) ![Kickserv Software Tool]() ![ServiceTitan Software Tool]() [Kickserv VS ServiceTitan](https://www.selecthub.com/field-service-software/servicetitan-vs-kickserv/) ![Kickserv Software Tool]() ![Workiz Software Tool]() [Kickserv VS Workiz](https://www.selecthub.com/field-service-software/kickserv-vs-workiz/) **About SelectHub (and our data)** We’re the employee-owned Austin-based startup democratizing software data so you can make your decisions in an influence-free zone. Our market data is crowdsourced from our user-base of 100,000+ companies. WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more... ![SelectHub Products Reporting and Analytics]() [Build Your Requirements](https://pmo.selecthub.com/fss-requirements-onsite/) ![SelectHub Products Cost and Pricing Guide]() [Get Your Free Comparison Report](https://pmo.selecthub.com/request-custom-scorecard/?category=Field%20Service%20Management%20Software) **Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. Fully or moderately supported out-of-the-box with industry-leading capabilities and is immediately available after installation without needing any add-ons, integrations, or custom development. **Tier 2:** Supported with workarounds or add-ons that may require additional costs. Not directly available in the software, but can be accomplished using other built-in features, workarounds, or add-ons/products from the vendor with or without any additional cost. **Tier 3:** Requires partner integrations or custom development that is often at an additional cost. Requires additional integrations, plugins, marketplace applications from a third-party vendor, or custom development using the APIs, libraries, extensions, and development framework supported by the software, with or without any additional cost. 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