Categories:

Benefits and Insights

Why use Housecall Pro?

Key differentiators & advantages of Housecall Pro

  • A Full-Featured Product: Housecall Pro is a full-featured software system that can help users run all aspects of their field service business. It touts itself as an “all-in-one” product. 
  • Competitive Cost: The application is offered at a competitively low cost to reduce overhead expenses and software installation fees. Prices start at $19.99 per-month. 
  • Better Serves Customers: Field service software makes it easy and cost-effective to handle a myriad of field and back-office tasks, boosting customer satisfaction and securing the user’s revenue stream. 
  • Replaces Cumbersome Back-Office Tasks: With field service software, cumbersome back-office tasks such as billing, scheduling and bookkeeping can be handled in one place, reducing the need for archaic technologies like spreadsheets or pen and paper. 

Industry Expertise

Housecall Pro serves the field service industry primarily and is one of the top products in HVAC, plumbing, carpet cleaning, electrical, home cleaning and more. Among major customers of Housecall Pro are Mauzy, Best Impressions and Detailing, Core Plumbing, Heaven’s Best and Electric Medic.

Key Features

  • Android and iOS: The mobile application has cross-platform compatibility across iPhone and Android devices, meaning techs can be equipped with different devices that suit their needs. 
  • Low Processing Rates: Users can process payments quickly and efficiently and pay comparatively small processing fees of 2.69%. The average processing fees range from 1.5% to 3.5% in other industries. 
  • Message Customers: The software comes equipped with a mobile communications system that allows field technicians to send “on my way” messages, pull up customer history, book and pay via text. 
  • Fast Customer Onboarding: Claiming to save users up to 15 hours per week, Housecall Pro assists in onboarding new customers, managing their accounts, handling payment, scheduling, emailing and even marketing to them. 
  • Book Directly Online:  Customers are able to book appointments online from the user’s website, Facebook page, Google page and more. 
  • Website Builder: Housecall Pro offers users a free, custom website that is deeply integrated with its software. 
  • Advanced Payment Features: With advanced features such as instant pay, money management, QuickBooks integrations, billing, expense cards and more, users can streamline their money management. 

Limitations

Some of the product limitations include:

  •  Housecall Pro doesn’t support operations management functionality, such as planned maintenance, preventive maintenance, reverse logistics, depot repair or warranty and claims 
  •  Doesn’t support inventory management functionality, such as inventory tracking and demand planning 
  •  Limited technician management capabilities related to knowledge management, tracking field worker’s productivity and field parts sourcing 
  •  It doesn't send automatic text reminders to customers regarding the next scheduled appointment 
  •  Doesn’t support setting up recurring appointments on a mobile app 
  •  The app doesn’t support features such as separate terms for estimates and invoices, the ability to label an estimate as a proposal/contract, set customer billing terms and due dates, etc 

Suite Support

Support options from Housecall Pro are limited to just the help and resource center, which offers self-guided resources and guides.

mail_outlineEmail: Customers cannot email support at this time.
phonePhone: Users can call 877-944-9010 to receive support via phone. Hours and windows for support are unknown at this time.
schoolTraining: Training is provided via the self-guided resource center, which contains guides and videos on troubleshooting and software setup.
local_offerTickets: Support tickets are not available at this time.

Cost of Ownership

License/Subscription Cost
  • Based on recurring subscription fee model – costs vary depending on the version/module selected, numbers of users and the monthly or annual billing option chosen
  • One-time setup fees/activation fees are charged, irrespective of the version/module selected
  • Includes the upfront cost of customization and integration, along with ongoing support for upgrades
Maintenance Cost
  • Included in the subscription cost
Installation/Implementation Cost
  • Included in the subscription cost
Customization Cost
  • Varies depending on the functional requirements such as configurable dashboards, type of data elements required for tracking, complexity of workflows, forms to collect additional data, UI changes, dashboard and operational reporting needs, etc
Data Migration Cost/Change Management/Upfront Switching Cost
  • Dependent on your current software, amount of data to be migrated, availability of migration tools, complexity of data and gaps between the existing system and the new system. Migrating the data from excel spreadsheets might shoot up both the time and cost
Recurring/Renewal Costs
  • The recurring cost is high, as customers need to pay for the monthly subscription fee along with premium support services (if required)

Housecall Pro Reviews

Average customer reviews & user sentiment summary:

2521 reviews

94%

of users would recommend this product

User Sentiment i

Based on 2521 reviews:

Add your rating:

Pricing for Field Service Software

Your review has been submitted
and should be visible within 24 hours.
Your review

Rate the product

Company Details

mandatory fields