[Home](https://www.selecthub.com/) \> [Field Service Management](https://www.selecthub.com/category/field-service-management/) \> [Field Service Management Software](https://www.selecthub.com/c/field-service-software/) \> [GorillaDesk](https://www.selecthub.com/p/field-service-software/gorilladesk/) \> GorillaDesk vs SAWIN # GorillaDesk vs SAWIN Last Updated: June 15th, 2026 Our analysts compared [GorillaDesk](https://www.selecthub.com/p/field-service-software/gorilladesk/) vs [SAWIN](https://www.selecthub.com/p/field-service-software/sawin/) based on data from our 400+ point analysis of [Field Service Management Software](https://www.selecthub.com/c/field-service-software/), user reviews and our own crowdsourced data from our [free software selection platform](https://www.selecthub.com/about/start-free-selection-project-site/?category=Field Service Management Software&cta=field-service-software). [Overview](#product-overview) [Pricing](#product-pricing) [Our Review](#product-analyst-summary) [User Ratings](#user-sentiment-section) [Features](#product-benefits-features) [Screenshots](#product-screenshots) Remove Add to Compare [![GorillaDesk Software Tool](https://cdn.selecthub.com/products/574cdbbbe4c0155fb026c1b2cb5aafa6-5685fb71f16fed3d0e092714dd05ea5a/resources/normal/logo.png?1693318858)](https://www.selecthub.com/p/field-service-software/gorilladesk/) [ ![Product Awards](https://www.selecthub.com/display/images/awards_badge.svg) ](#awards-section) Remove Add to Compare [![SAWIN Software Tool](https://cdn.selecthub.com/products/e78e39ea372dddd546988c1f8e7bd0cb-eacf331f0ffc35d4b482f1d15a887d3b/resources/normal/logo.png?1693325950)](https://www.selecthub.com/p/field-service-software/sawin/) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Field+Service+Management+Software&product%5Fname=GorillaDesk&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F574cdbbbe4c0155fb026c1b2cb5aafa6-5685fb71f16fed3d0e092714dd05ea5a%2Fresources%2Fnormal%2Flogo.png%3F1693318858) [Demo](https://pmo.selecthub.com/get-product-demo/?category=Field+Service+Management+Software&product%5Fname=GorillaDesk&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F574cdbbbe4c0155fb026c1b2cb5aafa6-5685fb71f16fed3d0e092714dd05ea5a%2Fresources%2Fnormal%2Flogo.png%3F1693318858) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Field+Service+Management+Software&product%5Fname=GorillaDesk&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F574cdbbbe4c0155fb026c1b2cb5aafa6-5685fb71f16fed3d0e092714dd05ea5a%2Fresources%2Fnormal%2Flogo.png%3F1693318858&price=2) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Field+Service+Management+Software&product%5Fname=GorillaDesk&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F574cdbbbe4c0155fb026c1b2cb5aafa6-5685fb71f16fed3d0e092714dd05ea5a%2Fresources%2Fnormal%2Flogo.png%3F1693318858&price=2) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Field+Service+Management+Software&product%5Fname=SAWIN&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fe78e39ea372dddd546988c1f8e7bd0cb-eacf331f0ffc35d4b482f1d15a887d3b%2Fresources%2Fnormal%2Flogo.png%3F1693325950) [Demo](https://pmo.selecthub.com/get-product-demo/?category=Field+Service+Management+Software&product%5Fname=SAWIN&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fe78e39ea372dddd546988c1f8e7bd0cb-eacf331f0ffc35d4b482f1d15a887d3b%2Fresources%2Fnormal%2Flogo.png%3F1693325950) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Field+Service+Management+Software&product%5Fname=SAWIN&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fe78e39ea372dddd546988c1f8e7bd0cb-eacf331f0ffc35d4b482f1d15a887d3b%2Fresources%2Fnormal%2Flogo.png%3F1693325950&price=2) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Field+Service+Management+Software&product%5Fname=SAWIN&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fe78e39ea372dddd546988c1f8e7bd0cb-eacf331f0ffc35d4b482f1d15a887d3b%2Fresources%2Fnormal%2Flogo.png%3F1693325950&price=2) ### Products Insights Product Ranking ## #37 among all Field Service Management Software ## #56 among all Field Service Management Software [Find out who the leaders are](https://pmo.selecthub.com/request-custom-scorecard?post%5Ftype=auto%5Fvs%5Farticle&category%5Fslug=field-service-software&product%5Fslug=gorilladesk&category=Field+Service+Management+Software) Price Starts From $49 Monthly [Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=GorillaDesk&category=Field Service Management Software&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/574cdbbbe4c0155fb026c1b2cb5aafa6-5685fb71f16fed3d0e092714dd05ea5a/resources/normal/logo.png?1693318858) Custom Quote i [Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=SAWIN&category=Field Service Management Software&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/e78e39ea372dddd546988c1f8e7bd0cb-eacf331f0ffc35d4b482f1d15a887d3b/resources/normal/logo.png?1693325950) Pros What we like about GorillaDesk and SAWIN: **Intuitive Interface:** User reviews consistently highlight the platform's user-friendly design, making it easy to navigate and learn, even for new employees, minimizing the need for extensive training. **Streamlined Scheduling:** The software's scheduling features, including drag-and-drop functionality and automated reminders, simplify appointment management for field technicians and office staff. **Efficient Routing:** Route optimization capabilities help businesses plan the most efficient routes for their technicians, saving time and fuel costs. **Seamless Invoicing and Payments:** GorillaDesk streamlines the process of creating and sending invoices, and integrating with payment gateways allows for easy online payment collection. **Robust Functionality:** User reviews highlight SAWIN for its comprehensive features, covering aspects like scheduling, dispatching, CRM, and more. The software's recent upgrade to a full SQL database has further strengthened its capabilities. **User-Friendly Interface:** Users praise SAWIN's intuitive design, making it easy to navigate and utilize its features effectively. **Excellent Customer Service:** User reviews consistently commend SAWIN's customer support, emphasizing their responsiveness and willingness to help. **Improved Time Management:** Users find that SAWIN streamlines daily operations, leading to better time management and increased efficiency. Cons What we dislike about GorillaDesk and SAWIN: **Customer Support Challenges:** User reviews describe inconsistent customer support experiences. While some users praise the responsiveness, others have reported difficulties reaching support or receiving timely resolutions, particularly outside of business hours. **Software Glitches:** Some users have mentioned occasional software glitches or bugs, such as information disappearing or synchronization issues. While the company is reportedly working on improvements, these glitches can be frustrating for users relying on the software for daily operations. **Limited Feature Customization:** A few users have expressed a desire for more customizable feature options. For example, some would prefer to select specific add-on features instead of having to upgrade to a higher-priced plan for access to all features. **Technical Issues:** User reviews indicate occasional unresolved technical issues that require expert intervention. **Limited Features:** The software may not encompass all business requirements, particularly for specialized industries. **Training Gaps:** Users have expressed a need for more comprehensive training and support resources to maximize software utilization. ### Our Review Is GorillaDesk the top banana in the field service management software jungle? User reviews from the last year suggest that GorillaDesk is a strong contender, particularly for businesses in the pest control sector. Users consistently praise its intuitive interface and minimal learning curve, making it easy for both tech-savvy and less tech-inclined individuals to navigate. This ease of use is crucial for field service businesses, as it allows technicians to focus on their core tasks rather than wrestling with complicated software. One of GorillaDesk's standout features is its robust mobile app, which empowers technicians to manage schedules, access customer information, and process payments directly from the field. This mobile accessibility streamlines operations and enhances efficiency, allowing technicians to complete more jobs in less time. While GorillaDesk receives high marks for its user-friendliness and comprehensive feature set, some users have reported issues with customer and technical support. A few users also find the pricing structure, which is based on the number of routes, to be somewhat expensive for smaller businesses. Despite these criticisms, the overwhelming sentiment among users is that GorillaDesk offers excellent value for money. Its combination of powerful features, mobile accessibility, and affordable price point makes it a compelling choice for field service businesses of all sizes, but particularly those in the pest control industry looking to ditch the pen and paper and embrace a digital solution. Show more Is SAWIN the perfect software solution to saw into the competition? User reviews from the last year suggest a mixed bag. While SAWIN is generally lauded for its comprehensive features and ability to streamline operations, particularly for HVAC businesses, some users have voiced concerns about its cost and occasional technical hiccups. For instance, one user praised SAWIN's mobile interface and web invoicing, highlighting their effectiveness in managing installation and service activities. However, they also mentioned that certain functionalities took time to become reliable, indicating a need for more robust quality assurance. SAWIN differentiates itself through its industry-specific functionality, particularly for the HVAC sector. Its features like imaging, web invoicing, and a smartphone/tablet mobile interface cater specifically to the needs of HVAC businesses, making it a strong contender in this niche. However, its strength in a specific industry seems to be its Achilles' heel in others. Users outside these core industries have reported that SAWIN's functionality might not be as robust and its customizability can be overly complex for smaller businesses. Overall, SAWIN seems best suited for small to medium-sized HVAC businesses looking for a comprehensive solution to manage their operations. Its industry-specific features, coupled with its comprehensive suite of tools, make it a valuable asset for HVAC companies. However, businesses outside this niche, especially smaller ones, might find its cost and complexity to be deterrents. They might be better served exploring alternative solutions that align more closely with their needs and budget. Show more ### User Sentiment Summary GorillaDesk has a user sentiment rating of 96 based on 500 reviews. SAWIN has a user sentiment rating of 87 based on 25 reviews. ![Excellent User Sentiment](https://www.selecthub.com/display/images/scores/excellent.svg) 500 reviews ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) 25 reviews Synopsis Evaluating all review platforms, our market analysts have compiled the following user sentiment data. 96% of users recommend this product GorillaDesk has a 'excellent' User Satisfaction Rating of 96% when considering 500 user reviews from 2 recognized software review sites. 87% of users recommend this product SAWIN has a 'great' User Satisfaction Rating of 87% when considering 25 user reviews from 3 recognized software review sites. User Review Scores **G2.com, Inc** n/a **3.8** (3) **Software Advice, Inc** **4.83** (247) **4.4** (11) **Capterra Inc** **4.8** (253) **4.4** (11) ### Awards SelectHub awards earned by these products based on a comprehensive analysis by our research analysts. GorillaDesk stands above the rest by achieving an ‘Excellent’ rating as a User Favorite. ![User Favorite Award]() No awards. ### Product Assistance Training Resources Documentation In Person Live Online Videos Webinars Documentation In Person Live Online Videos Webinars Support Email Phone Chat FAQ Forum Knowledge Base 24/7 Live Support Email Phone Chat FAQ Forum Knowledge Base 24/7 Live Support ### Product Basics Company Size i Small Medium Large Small Medium Large Platforms Supported Windows Mac Linux Android Chromebook Windows Mac Linux Android Chromebook Deployment Supported Cloud On-Premise Mobile Cloud On-Premise Mobile Comparison of Top Alternatives [GorillaDesk Alternatives ](https://www.selecthub.com/field-service-software/gorilladesk/alternatives/) [SAWIN Alternatives ](https://www.selecthub.com/field-service-software/sawin/alternatives/) ### Screenshots ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() ### Key Features * **Scheduling and Dispatching:** Schedule work orders and service jobs using filters for field staff location and availability for real-time dispatch to maximize efficiency. Manage last-minute service requests, one-time or recurring orders and maintenance jobs with flexible schedules for all available services and field staff members. * **Drag-and-Drop Calendar:** Maintain individually color-coded drag-and-drop calendars for all field staff members to optimize work schedules. Notify field staff of appointments and schedule changes instantly. * **Route Optimization and GPS Tracking:** Optimize route planning, fit in more appointments and reduce daily operational expenses through automated route planning and integrated navigation. * **Work Order Management:** Manage end-to-end work orders for various available services and appointment types. Include details like addresses, issues, materials required, field staff assigned, estimates, checklists, invoices, follow-up reminders and more. * **Material Tracking:** Monitor material usage to log every stock change, usage, return, cancellation and movement of items in real-time. Material tracking software can cut down on waste and make reordering easier while freeing up cash flow to improve your bottom line. Access and share usage reports for specific items filtered by date ranges and time-stamps, work orders, service types and users. read more... * **Comprehensive Scheduling:** Offers a dynamic calendar view that allows dispatchers to allocate jobs efficiently, reducing downtime and optimizing technician routes. * **Real-Time Updates:** Provides instant notifications and updates to field technicians, ensuring they have the latest job details and customer information. * **Inventory Management:** Tracks parts and supplies in real-time, helping businesses maintain optimal stock levels and reduce excess inventory costs. * **Mobile Access:** Empowers field technicians with a mobile app that provides access to job details, customer history, and the ability to update job status on the go. * **Customer Portal:** Offers a self-service portal where customers can schedule appointments, view service history, and make payments, enhancing customer satisfaction. read more... ### Top Alternatives in Field Service Management Software [ Dynamics 365 Field Service ](https://www.selecthub.com/p/field-service-software/dynamics-365-field-service/) [ FieldEdge ](https://www.selecthub.com/p/field-service-software/fieldedge/) [ Housecall Pro ](https://www.selecthub.com/p/field-service-software/housecall-pro/) [ IFS Field Service Management ](https://www.selecthub.com/p/field-service-software/ifs-field-service-management/) [ Jobber ](https://www.selecthub.com/p/field-service-software/jobber/) [ Kickserv ](https://www.selecthub.com/p/field-service-software/kickserv/) [ mHelpDesk ](https://www.selecthub.com/p/field-service-software/mhelpdesk/) [ Oracle Field Service ](https://www.selecthub.com/p/field-service-software/oracle-field-service/) [ Salesforce Field Service ](https://www.selecthub.com/p/field-service-software/salesforce-field-service/) [ Service Fusion ](https://www.selecthub.com/p/field-service-software/service-fusion/) [ ServiceMax ](https://www.selecthub.com/p/field-service-software/servicemax/) [ ServicePower ](https://www.selecthub.com/p/field-service-software/servicepower/) [ ServiceTitan ](https://www.selecthub.com/p/field-service-software/servicetitan/) [ simPRO ](https://www.selecthub.com/p/field-service-software/simpro/) [ Workiz ](https://www.selecthub.com/p/field-service-software/workiz/) ### Head-to-Head Comparison ![GorillaDesk Software Tool]() ![Dynamics 365 Field Service Software Tool]() [GorillaDesk VS Dynamics 365 Field Service](https://www.selecthub.com/field-service-software/gorilladesk-vs-dynamics-365-field-service/) ![GorillaDesk Software Tool]() ![Housecall Pro Software Tool]() [GorillaDesk VS Housecall Pro](https://www.selecthub.com/field-service-software/housecall-pro-vs-gorilladesk/) ![GorillaDesk Software Tool]() ![IFS Field Service Management Software Tool]() [GorillaDesk VS IFS Field Service Management](https://www.selecthub.com/field-service-software/gorilladesk-vs-ifs-field-service-management/) ![GorillaDesk Software Tool]() ![Jobber Software Tool]() [GorillaDesk VS Jobber](https://www.selecthub.com/field-service-software/jobber-vs-gorilladesk/) ![GorillaDesk Software Tool]() ![mHelpDesk Software Tool]() [GorillaDesk VS mHelpDesk](https://www.selecthub.com/field-service-software/mhelpdesk-vs-gorilladesk/) ![GorillaDesk Software Tool]() ![Oracle Field Service Software Tool]() [GorillaDesk VS Oracle Field Service](https://www.selecthub.com/field-service-software/gorilladesk-vs-oracle-field-service/) ![GorillaDesk Software Tool]() ![Salesforce Field Service Software Tool]() [GorillaDesk VS Salesforce Field Service](https://www.selecthub.com/field-service-software/salesforce-field-service-vs-gorilladesk/) ![GorillaDesk Software Tool]() ![Service Fusion Software Tool]() [GorillaDesk VS Service Fusion](https://www.selecthub.com/field-service-software/service-fusion-vs-gorilladesk/) ![GorillaDesk Software Tool]() ![ServiceMax Software Tool]() [GorillaDesk VS ServiceMax](https://www.selecthub.com/field-service-software/servicemax-vs-gorilladesk/) ![GorillaDesk Software Tool]() ![ServicePower Software Tool]() [GorillaDesk VS ServicePower](https://www.selecthub.com/field-service-software/servicepower-vs-gorilladesk/) ![GorillaDesk Software Tool]() ![ServiceTitan Software Tool]() [GorillaDesk VS ServiceTitan](https://www.selecthub.com/field-service-software/servicetitan-vs-gorilladesk/) ![GorillaDesk Software Tool]() ![Workiz Software Tool]() [GorillaDesk VS Workiz](https://www.selecthub.com/field-service-software/workiz-vs-gorilladesk/) **About SelectHub (and our data)** We’re the employee-owned Austin-based startup democratizing software data so you can make your decisions in an influence-free zone. Our market data is crowdsourced from our user-base of 100,000+ companies. WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more... ![SelectHub Products Reporting and Analytics]() [Build Your Requirements](https://pmo.selecthub.com/fss-requirements-onsite/) ![SelectHub Products Cost and Pricing Guide]() [Get Your Free Comparison Report](https://pmo.selecthub.com/request-custom-scorecard/?category=Field%20Service%20Management%20Software) **Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. Fully or moderately supported out-of-the-box with industry-leading capabilities and is immediately available after installation without needing any add-ons, integrations, or custom development. **Tier 2:** Supported with workarounds or add-ons that may require additional costs. Not directly available in the software, but can be accomplished using other built-in features, workarounds, or add-ons/products from the vendor with or without any additional cost. **Tier 3:** Requires partner integrations or custom development that is often at an additional cost. Requires additional integrations, plugins, marketplace applications from a third-party vendor, or custom development using the APIs, libraries, extensions, and development framework supported by the software, with or without any additional cost. 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