[Home](https://www.selecthub.com/) \> [Field Service Management](https://www.selecthub.com/category/field-service-management/) \> [Field Service Management Software](https://www.selecthub.com/c/field-service-software/) \> [FieldAware](https://www.selecthub.com/p/field-service-software/fieldaware/) \> FieldAware vs WorkWave Service 

# FieldAware vs WorkWave Service 

Last Updated: June 15th, 2026 

Our analysts compared [FieldAware](https://www.selecthub.com/p/field-service-software/fieldaware/) vs [WorkWave Service](https://www.selecthub.com/p/field-service-software/workwave-service/) based on data from our 400+ point analysis of [Field Service Management Software](https://www.selecthub.com/c/field-service-software/), user reviews and our own crowdsourced data from our [free software selection platform](https://www.selecthub.com/about/start-free-selection-project-site/?category=Field Service Management Software&cta=field-service-software). 

[Overview](#product-overview) [Pricing](#product-pricing) [Our Review](#product-analyst-summary) [User Ratings](#user-sentiment-section) [Features](#product-benefits-features) [Screenshots](#product-screenshots) 

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[![FieldAware Software Tool](https://cdn.selecthub.com/products/4e8412ad48562e3c9934f45c3e144d48-06fbefb26b31782248b7b2b25516b056/resources/normal/logo.png?1693316442)](https://www.selecthub.com/p/field-service-software/fieldaware/)

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[![WorkWave Service Software Tool](https://cdn.selecthub.com/products/6b493230205f780e1bc26945df7481e5-f611465fdabbbd09c8305fef2d9d40bf/resources/normal/logo.png?1739440065)](https://www.selecthub.com/p/field-service-software/workwave-service/)

[Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Field+Service+Management+Software&product%5Fname=FieldAware&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F4e8412ad48562e3c9934f45c3e144d48-06fbefb26b31782248b7b2b25516b056%2Fresources%2Fnormal%2Flogo.png%3F1693316442) [Demo](https://pmo.selecthub.com/get-product-demo/?category=Field+Service+Management+Software&product%5Fname=FieldAware&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F4e8412ad48562e3c9934f45c3e144d48-06fbefb26b31782248b7b2b25516b056%2Fresources%2Fnormal%2Flogo.png%3F1693316442) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Field+Service+Management+Software&product%5Fname=FieldAware&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F4e8412ad48562e3c9934f45c3e144d48-06fbefb26b31782248b7b2b25516b056%2Fresources%2Fnormal%2Flogo.png%3F1693316442&price=2) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Field+Service+Management+Software&product%5Fname=FieldAware&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F4e8412ad48562e3c9934f45c3e144d48-06fbefb26b31782248b7b2b25516b056%2Fresources%2Fnormal%2Flogo.png%3F1693316442&price=2) 

[Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Field+Service+Management+Software&product%5Fname=WorkWave%2BService&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F6b493230205f780e1bc26945df7481e5-f611465fdabbbd09c8305fef2d9d40bf%2Fresources%2Fnormal%2Flogo.png%3F1739440065) [Demo](https://pmo.selecthub.com/get-product-demo/?category=Field+Service+Management+Software&product%5Fname=WorkWave%2BService&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F6b493230205f780e1bc26945df7481e5-f611465fdabbbd09c8305fef2d9d40bf%2Fresources%2Fnormal%2Flogo.png%3F1739440065) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Field+Service+Management+Software&product%5Fname=WorkWave%2BService&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F6b493230205f780e1bc26945df7481e5-f611465fdabbbd09c8305fef2d9d40bf%2Fresources%2Fnormal%2Flogo.png%3F1739440065&price=2) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Field+Service+Management+Software&product%5Fname=WorkWave%2BService&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F6b493230205f780e1bc26945df7481e5-f611465fdabbbd09c8305fef2d9d40bf%2Fresources%2Fnormal%2Flogo.png%3F1739440065&price=2) 

### Products Insights 

Product Ranking 

## #31

among all   
Field Service Management Software

## #92

among all   
Field Service Management Software

[Find out who the leaders are](https://pmo.selecthub.com/request-custom-scorecard?post%5Ftype=auto%5Fvs%5Farticle&category%5Fslug=field-service-software&product%5Fslug=fieldaware&category=Field+Service+Management+Software) 

Price Starts From 

Custom Quote 

i 

Free Trial is unavailable → 

Custom Quote 

i 

[Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=WorkWave Service&category=Field Service Management Software&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/6b493230205f780e1bc26945df7481e5-f611465fdabbbd09c8305fef2d9d40bf/resources/normal/logo.png?1739440065) 

Pros 

What we like about FieldAware and WorkWave Service: 

**Simple Interface:** User reviews praise FieldAware for its user-friendly design, which is straightforward for both office personnel and field technicians to use.

**Effective Scheduling:** The software provides tools for scheduling and dispatching technicians, optimizing routes, and providing real-time job tracking.

**Web-Based Access:** FieldAware is web-based, eliminating the need for additional software installations and providing access from any location with internet access.

**Robust Scheduling and Dispatching:** User reviews highlight WorkWave Service's powerful scheduling and dispatching features, enabling businesses to efficiently manage appointments, optimize routes, and track field technicians in real-time.

**Streamlined Billing and Payments:** The software provides tools for automated invoicing, payment processing, and accounts receivable management, simplifying financial operations and improving cash flow for businesses.

**Mobile Accessibility and Field Collaboration:** WorkWave Service's mobile application allows field technicians to access schedules, customer information, and job details on-the-go, fostering seamless communication and collaboration between the field and the office.

Cons 

What we dislike about FieldAware and WorkWave Service: 

**Limited Features and Customization:** User reviews mention that FieldAware lacks some desired features and customization options, which might make it unsuitable for businesses with unique requirements. 

**Syncing Issues:** Some users have reported problems with data synchronization, especially with QuickBooks, which could lead to inaccurate financial reporting and reconciliation issues.

**Reporting Limitations:** Users have pointed out that FieldAware's reporting features are not as comprehensive as they would prefer, making in-depth business analysis challenging.

**Complexity:** User reviews describe WorkWave Service as a robust platform that can be difficult to learn and navigate.

**Customer Support:** User reviews cite poor customer support as a significant drawback. 

### Our Review 

 Is FieldAware field service management software really aware of what users need to thrive in the field? User reviews from the past year present a mixed bag of opinions on FieldAware's efficacy. A recurring theme among positive reviews is the platform's user-friendly interface, which is praised for its intuitive design and ease of navigation, particularly for field technicians who find it easy to use for scheduling, dispatching, and time tracking. This ease of use translates to faster invoicing and more detailed job records, ultimately improving back-office efficiency. However, some users have expressed concerns about FieldAware's limitations. A significant drawback is the lack of robust reporting features, making it challenging for businesses to extract meaningful insights from their data. This limitation hinders their ability to analyze trends, identify areas for improvement, and make data-driven decisions. Additionally, occasional customer support issues, including delayed responses and difficulty reaching support staff, have been reported, potentially impacting timely problem resolution. Users have also noted the absence of advanced features found in competitors like ServiceTitan, such as automated customer communication tools, which are essential for modern businesses to keep customers informed and satisfied. For example, the lack of automatic text message notifications for customers when a technician is en route can lead to a poor customer experience. In conclusion, FieldAware appears to be a suitable option for small to mid-sized businesses with mobile workforces that prioritize a user-friendly platform for managing core field service operations. Its strengths lie in its intuitive interface, efficient scheduling and dispatching capabilities, and seamless integration with other business software like QuickBooks. However, companies seeking advanced reporting features, robust automation capabilities, and reliable customer support might find FieldAware lacking and should consider exploring alternative solutions that better meet their requirements. 

Show more 

 Is WorkWave Service truly making waves in the field service management software arena, or is it just creating ripples? User reviews from the past year present a mixed bag, highlighting both its strengths and shortcomings. On the positive side, users rave about WorkWave Service's robust scheduling and invoicing features, praising its ability to streamline operations and boost efficiency. The software's user-friendly interface and seamless integration with other systems, particularly for credit card processing, have also garnered positive feedback. For instance, one user lauded the software's intuitive design, stating that their technicians could easily access schedules via the mobile app, leading to better daily planning and increased productivity.However, the waters get a bit murky when it comes to WorkWave Service's complexity and customer support. Several users have reported a steep learning curve, finding the software difficult to master initially. Additionally, there are concerns regarding the responsiveness and professionalism of the customer support team, with some users expressing dissatisfaction with their experiences. This disparity in user experiences is reflected in the wide range of ratings across different platforms. Despite these drawbacks, WorkWave Service's ability to centralize field operations through a comprehensive dashboard, coupled with its real-time tracking and communication features, makes it a viable option for businesses seeking to optimize their field service management. Overall, WorkWave Service appears to be most suitable for small to mid-sized businesses that need a powerful yet affordable solution to manage their field operations. However, companies with limited technical expertise or those requiring extensive customization might find the software's complexity and customer support limitations to be significant hurdles. 

Show more 

### User Sentiment Summary 

FieldAware has a user sentiment rating of 75 based on 107 reviews. WorkWave Service has a user sentiment rating of 70 based on 91 reviews. 

![Good User Sentiment](https://www.selecthub.com/display/images/scores/good.svg) 107 reviews 

![Good User Sentiment](https://www.selecthub.com/display/images/scores/good.svg) 91 reviews 

Synopsis 

Evaluating all review platforms, our market analysts have compiled the following user sentiment data. 

75% 

of users recommend this product

FieldAware has a 'good' User Satisfaction Rating of 75% when considering 107 user reviews from 3 recognized software review sites. 

70% 

of users recommend this product

WorkWave Service has a 'good' User Satisfaction Rating of 70% when considering 91 user reviews from 4 recognized software review sites. 

User Review Scores 

**G2.com, Inc** 

**4.3** (32) 

**3.3** (5) 

**Software Advice, Inc** 

**3.4** (65) 

**3.16** (49) 

**Capterra Inc** 

n/a 

**4.2** (26) 

**Gartner, Inc** 

**4.0** (10) 

**3.5** (11) 

### Product Assistance 

Training Resources 

Documentation

In Person

Live Online

Videos

Webinars

Documentation

In Person

Live Online

Videos

Webinars

Support 

Email

Phone

Chat

FAQ

Forum

Knowledge Base

24/7 Live Support

Email

Phone

Chat

FAQ

Forum

Knowledge Base

24/7 Live Support

### Product Basics 

Company Size 

i 

Small

Medium

Large

Small

Medium

Large

Platforms Supported 

Windows

Mac

Linux

Android

Chromebook

Windows

Mac

Linux

Android

Chromebook

Deployment Supported 

Cloud

On-Premise

Mobile

Cloud

On-Premise

Mobile

Comparison of Top Alternatives 

[FieldAware Alternatives ](https://www.selecthub.com/field-service-software/fieldaware/alternatives/) 

[WorkWave Service Alternatives ](https://www.selecthub.com/field-service-software/workwave-service/alternatives/) 

### Screenshots 

![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() 

![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() 

### Key Features 

* **Scheduling and Dispatch:** Automate job scheduling and dispatch based on service regions, technician skills, location and route efficiency. View real-time location and availability of field workers to assign jobs and dispatch resources efficiently.
* **Route Optimization:** Cut down transit time, and optimize route planning with the most cost-, time and fuel-efficient route for each field technician and corresponding work orders.
* **Work Order Management:** Create work orders with customer location, contact information and service requests, associated tasks and checklists, required assets and equipment, service history, photos and manuals.
* **Asset Management:** Maintain a detailed record of assets to schedule maintenance, recognize upsell opportunities, and document issues and repairs.
* **Barcode Scanner:** Enable field staff to scan barcodes to pull up item or asset details, including make, model and serial number while adding notes, photos and attachments to assets and tasks.

read more... 

* **Scheduling Optimization:** Automatically assigns jobs to the most suitable field workers based on location, skill set, and availability, reducing travel time and increasing efficiency.
* **Real-Time Tracking:** Provides live GPS tracking of field technicians, allowing managers to monitor progress and make informed decisions on-the-fly.
* **Mobile Access:** Empowers field workers with a mobile app that offers job details, customer information, and the ability to update job status directly from their devices.
* **Customer Management:** Centralizes customer data, including contact information, service history, and preferences, to enhance customer interactions and service delivery.
* **Invoicing and Payments:** Streamlines the billing process with integrated invoicing tools and supports various payment methods for faster transactions.

read more... 

### Top Alternatives in Field Service Management Software 

[  Dynamics 365 Field Service ](https://www.selecthub.com/p/field-service-software/dynamics-365-field-service/) [  FieldEdge ](https://www.selecthub.com/p/field-service-software/fieldedge/) [  Housecall Pro ](https://www.selecthub.com/p/field-service-software/housecall-pro/) [  IFS Field Service Management ](https://www.selecthub.com/p/field-service-software/ifs-field-service-management/) [  Jobber ](https://www.selecthub.com/p/field-service-software/jobber/) [  Kickserv ](https://www.selecthub.com/p/field-service-software/kickserv/) [  mHelpDesk ](https://www.selecthub.com/p/field-service-software/mhelpdesk/) [  Oracle Field Service ](https://www.selecthub.com/p/field-service-software/oracle-field-service/) [  Salesforce Field Service ](https://www.selecthub.com/p/field-service-software/salesforce-field-service/) [  Service Fusion ](https://www.selecthub.com/p/field-service-software/service-fusion/) [  ServiceMax ](https://www.selecthub.com/p/field-service-software/servicemax/) [  ServicePower ](https://www.selecthub.com/p/field-service-software/servicepower/) [  ServiceTitan ](https://www.selecthub.com/p/field-service-software/servicetitan/) [  simPRO ](https://www.selecthub.com/p/field-service-software/simpro/) [  Workiz ](https://www.selecthub.com/p/field-service-software/workiz/) 

### Head-to-Head Comparison 

![FieldAware Software Tool]() 

![Dynamics 365 Field Service Software Tool]() 

[FieldAware VS Dynamics 365 Field Service](https://www.selecthub.com/field-service-software/fieldaware-vs-dynamics-365-field-service/) 

![FieldAware Software Tool]() 

![Housecall Pro Software Tool]() 

[FieldAware VS Housecall Pro](https://www.selecthub.com/field-service-software/housecall-pro-vs-fieldaware/) 

![FieldAware Software Tool]() 

![IFS Field Service Management Software Tool]() 

[FieldAware VS IFS Field Service Management](https://www.selecthub.com/field-service-software/fieldaware-vs-ifs-field-service-management/) 

![FieldAware Software Tool]() 

![Jobber Software Tool]() 

[FieldAware VS Jobber](https://www.selecthub.com/field-service-software/jobber-vs-fieldaware/) 

![FieldAware Software Tool]() 

![mHelpDesk Software Tool]() 

[FieldAware VS mHelpDesk](https://www.selecthub.com/field-service-software/mhelpdesk-vs-fieldaware/) 

![FieldAware Software Tool]() 

![Oracle Field Service Software Tool]() 

[FieldAware VS Oracle Field Service](https://www.selecthub.com/field-service-software/fieldaware-vs-oracle-field-service/) 

![FieldAware Software Tool]() 

![Salesforce Field Service Software Tool]() 

[FieldAware VS Salesforce Field Service](https://www.selecthub.com/field-service-software/fieldaware-vs-salesforce-field-service/) 

![FieldAware Software Tool]() 

![Service Fusion Software Tool]() 

[FieldAware VS Service Fusion](https://www.selecthub.com/field-service-software/service-fusion-vs-fieldaware/) 

![FieldAware Software Tool]() 

![ServiceMax Software Tool]() 

[FieldAware VS ServiceMax](https://www.selecthub.com/field-service-software/servicemax-vs-fieldaware/) 

![FieldAware Software Tool]() 

![ServicePower Software Tool]() 

[FieldAware VS ServicePower](https://www.selecthub.com/field-service-software/fieldaware-vs-servicepower/) 

![FieldAware Software Tool]() 

![ServiceTitan Software Tool]() 

[FieldAware VS ServiceTitan](https://www.selecthub.com/field-service-software/servicetitan-vs-fieldaware/) 

![FieldAware Software Tool]() 

![Workiz Software Tool]() 

[FieldAware VS Workiz](https://www.selecthub.com/field-service-software/workiz-vs-fieldaware/) 

**About SelectHub (and our data)** 

We’re the employee-owned Austin-based startup democratizing software data so you can make your decisions in an influence-free zone. Our market data is crowdsourced from our user-base of 100,000+ companies.

WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more...

![SelectHub Products Reporting and Analytics]() 

[Build Your Requirements](https://pmo.selecthub.com/fss-requirements-onsite/)

![SelectHub Products Cost and Pricing Guide]() 

[Get Your Free Comparison Report](https://pmo.selecthub.com/request-custom-scorecard/?category=Field%20Service%20Management%20Software)

**Tier 1:**  
Fully/moderately supported out-of-the-box allowing for quick and easy deployment.  
Fully or moderately supported out-of-the-box with industry-leading capabilities and is immediately available after installation without needing any add-ons, integrations, or custom development. 

**Tier 2:**  
Supported with workarounds or add-ons that may require additional costs.  
Not directly available in the software, but can be accomplished using other built-in features, workarounds, or add-ons/products from the vendor with or without any additional cost. 

**Tier 3:**  
Requires partner integrations or custom development that is often at an additional cost.  
Requires additional integrations, plugins, marketplace applications from a third-party vendor, or custom development using the APIs, libraries, extensions, and development framework supported by the software, with or without any additional cost. 

[Close](#)

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