[Home](https://www.selecthub.com/) \> [Field Service Management](https://www.selecthub.com/category/field-service-management/) \> [Field Service Management Software](https://www.selecthub.com/c/field-service-software/) \> [Customer Factor](https://www.selecthub.com/p/field-service-software/customer-factor/) \> Customer Factor vs SAWIN 

#  Customer Factor vs SAWIN 

 Last Updated: March 30th, 2026 

Our analysts compared [Customer Factor](https://www.selecthub.com/p/field-service-software/customer-factor/) vs [SAWIN](https://www.selecthub.com/p/field-service-software/sawin/) based on data from our 400+ point analysis of [Field Service Management Software](https://www.selecthub.com/c/field-service-software/), user reviews and our own crowdsourced data from our [free software selection platform](https://www.selecthub.com/about/start-free-selection-project-site/?category=Field Service Management Software&cta=field-service-software).

[Overview](#product-overview) [Pricing](#product-pricing) [Our Review](#product-analyst-summary) [Features](#product-benefits-features) [User Ratings](#user-sentiment-section) [Screenshots](#product-screenshots) 

[![Customer Factor Software Tool](https://cdn.selecthub.com/products/c802ceaa43e6ad9ddc511cab5f34789c-e0694811cb1d1eff1d5e8a305ac6d5cb/resources/normal/logo.png?1693318848)](https://www.selecthub.com/p/field-service-software/customer-factor/) 

[ ![Product Awards](https://www.selecthub.com/display/images/awards_badge.svg) ](#awards-section) 

[![SAWIN Software Tool](https://cdn.selecthub.com/products/e78e39ea372dddd546988c1f8e7bd0cb-eacf331f0ffc35d4b482f1d15a887d3b/resources/normal/logo.png?1693325950)](https://www.selecthub.com/p/field-service-software/sawin/) 

[Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Field+Service+Management+Software&product%5Fname=Customer%2BFactor&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fc802ceaa43e6ad9ddc511cab5f34789c-e0694811cb1d1eff1d5e8a305ac6d5cb%2Fresources%2Fnormal%2Flogo.png%3F1693318848) [Demo](https://pmo.selecthub.com/get-product-demo/?category=Field+Service+Management+Software&product%5Fname=Customer%2BFactor&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fc802ceaa43e6ad9ddc511cab5f34789c-e0694811cb1d1eff1d5e8a305ac6d5cb%2Fresources%2Fnormal%2Flogo.png%3F1693318848) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Field+Service+Management+Software&product%5Fname=Customer%2BFactor&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fc802ceaa43e6ad9ddc511cab5f34789c-e0694811cb1d1eff1d5e8a305ac6d5cb%2Fresources%2Fnormal%2Flogo.png%3F1693318848&price=2) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Field+Service+Management+Software&product%5Fname=Customer%2BFactor&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fc802ceaa43e6ad9ddc511cab5f34789c-e0694811cb1d1eff1d5e8a305ac6d5cb%2Fresources%2Fnormal%2Flogo.png%3F1693318848&price=2) 

[Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Field+Service+Management+Software&product%5Fname=SAWIN&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fe78e39ea372dddd546988c1f8e7bd0cb-eacf331f0ffc35d4b482f1d15a887d3b%2Fresources%2Fnormal%2Flogo.png%3F1693325950) [Demo](https://pmo.selecthub.com/get-product-demo/?category=Field+Service+Management+Software&product%5Fname=SAWIN&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fe78e39ea372dddd546988c1f8e7bd0cb-eacf331f0ffc35d4b482f1d15a887d3b%2Fresources%2Fnormal%2Flogo.png%3F1693325950) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Field+Service+Management+Software&product%5Fname=SAWIN&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fe78e39ea372dddd546988c1f8e7bd0cb-eacf331f0ffc35d4b482f1d15a887d3b%2Fresources%2Fnormal%2Flogo.png%3F1693325950&price=2) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Field+Service+Management+Software&product%5Fname=SAWIN&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fe78e39ea372dddd546988c1f8e7bd0cb-eacf331f0ffc35d4b482f1d15a887d3b%2Fresources%2Fnormal%2Flogo.png%3F1693325950&price=2) 

###  Products Insights

 Product Ranking 

## #23

 among all   
 Field Service Management Software

## #56

 among all   
 Field Service Management Software

[Find out who the leaders are](https://pmo.selecthub.com/request-custom-scorecard?post%5Ftype=auto%5Fvs%5Farticle&category%5Fslug=field-service-software&product%5Fslug=customer-factor&category=Field+Service+Management+Software) 

 Price Starts From

$34.95 Monthly 

 Free Trial is unavailable →

[Get a free price quote](https://pmo.selecthub.com/get-product-pricing/?category=Field+Service+Management+Software&product%5Fname=Customer%2BFactor&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Ffield-service-software%2Fcustomer-factor-vs-sawin%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fc802ceaa43e6ad9ddc511cab5f34789c-e0694811cb1d1eff1d5e8a305ac6d5cb%2Fresources%2Fnormal%2Flogo.png%3F1693318848&price=2) 

Tailored to your specific needs

 Custom Quote 

 i

[ Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=SAWIN&category=Field Service Management Software&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/e78e39ea372dddd546988c1f8e7bd0cb-eacf331f0ffc35d4b482f1d15a887d3b/resources/normal/logo.png?1693325950) 

[Get a free price quote](https://pmo.selecthub.com/get-product-pricing/?category=Field+Service+Management+Software&product%5Fname=SAWIN&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Ffield-service-software%2Fcustomer-factor-vs-sawin%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fe78e39ea372dddd546988c1f8e7bd0cb-eacf331f0ffc35d4b482f1d15a887d3b%2Fresources%2Fnormal%2Flogo.png%3F1693325950&price=2) 

Tailored to your specific needs

 Pros

 What we like about Customer Factor and SAWIN:

**Easy To Use:** Customer Factor is known for its user-friendly interface, making it simple for business owners and employees to learn and use effectively.

**Mobile Accessibility:** The software is accessible on mobile devices, allowing users to manage their business on the go, such as checking schedules and communicating with customers while in the field.

**Comprehensive Features:** Customer Factor offers a wide range of features designed specifically for service-based businesses, including scheduling, invoicing, customer management, and reporting, eliminating the need for multiple software subscriptions.

**Improved Productivity and Organization:** By streamlining business operations and automating tasks like reminders and follow-ups, Customer Factor helps businesses save time and stay organized, leading to increased efficiency.

**Robust Functionality:** User reviews highlight SAWIN for its comprehensive features, covering aspects like scheduling, dispatching, CRM, and more. The software's recent upgrade to a full SQL database has further strengthened its capabilities.

**User-Friendly Interface:** Users praise SAWIN's intuitive design, making it easy to navigate and utilize its features effectively.

**Excellent Customer Service:** User reviews consistently commend SAWIN's customer support, emphasizing their responsiveness and willingness to help.

**Improved Time Management:** Users find that SAWIN streamlines daily operations, leading to better time management and increased efficiency.

 Cons

 What we dislike about Customer Factor and SAWIN:

**Slow Photo Uploads:** Users have reported that uploading photos to Customer Factor can be slow, which can be frustrating when trying to quickly document work.

**Limited Batch Processing:** Some users have expressed a desire for better batch processing features, particularly for tasks like invoicing or sending out communications, to improve efficiency.

**Technical Issues:** User reviews indicate occasional unresolved technical issues that require expert intervention.

**Limited Features:** The software may not encompass all business requirements, particularly for specialized industries.

**Training Gaps:** Users have expressed a need for more comprehensive training and support resources to maximize software utilization.

###  Our Review

 What’s the deciding factor when choosing service management software? User reviews often hold the answer. Customer Factor, a popular choice for businesses in the cleaning industry, boasts an array of features designed to streamline operations. Users consistently praise its user-friendly interface and comprehensive functionality, highlighting its effectiveness in managing services, improving productivity, and tracking customers. A standout feature is its ability to automate tasks such as scheduling, invoicing, and customer management, freeing up valuable time for business owners. One user raved about the group text messaging feature, stating it saved them significant money on postage and streamlined mass advertising efforts. Another user, a window cleaning business owner, praised the software's ability to handle their high volume of scheduling and invoicing needs, emphasizing its affordability compared to competitors priced at over $3,000\. However, some users reported occasional app crashes and a steep learning curve due to the extensive customization options. While these issues are acknowledged, they are often outweighed by the software's strengths and responsive customer support. Overall, Customer Factor emerges as a powerful tool for service-based businesses, particularly those in the cleaning industry, seeking to enhance operational efficiency and customer management. Its intuitive design, coupled with robust features and a focus on automation, makes it an ideal choice for businesses looking to ditch the organizational chaos and embrace a more streamlined approach. 

[Show more](#) 

 Is SAWIN the perfect software solution to saw into the competition? User reviews from the last year suggest a mixed bag. While SAWIN is generally lauded for its comprehensive features and ability to streamline operations, particularly for HVAC businesses, some users have voiced concerns about its cost and occasional technical hiccups. For instance, one user praised SAWIN's mobile interface and web invoicing, highlighting their effectiveness in managing installation and service activities. However, they also mentioned that certain functionalities took time to become reliable, indicating a need for more robust quality assurance. SAWIN differentiates itself through its industry-specific functionality, particularly for the HVAC sector. Its features like imaging, web invoicing, and a smartphone/tablet mobile interface cater specifically to the needs of HVAC businesses, making it a strong contender in this niche. However, its strength in a specific industry seems to be its Achilles' heel in others. Users outside these core industries have reported that SAWIN's functionality might not be as robust and its customizability can be overly complex for smaller businesses. Overall, SAWIN seems best suited for small to medium-sized HVAC businesses looking for a comprehensive solution to manage their operations. Its industry-specific features, coupled with its comprehensive suite of tools, make it a valuable asset for HVAC companies. However, businesses outside this niche, especially smaller ones, might find its cost and complexity to be deterrents. They might be better served exploring alternative solutions that align more closely with their needs and budget. 

[Show more](#) 

###  Key Features

* **Calendar Management:** Manage all staff and work orders centrally with a color-coded calendar to track schedules and timesheets for all field staff members, teams and job statuses. Sync events directly to Google Calendar or iCal and send automated reminders and notifications to stay on time. Notify field staff of schedule changes with push notifications.
* **Dashboard:** Get a real-time visual overview and analytical insights into key business operations with a drag-and-drop widget-based dashboard. Access a live activity feed to view updates from all work orders — requested, in-progress, upcoming and due.
* **Estimates:** Create customizable quotes and estimates using templates, add required products and services, and adjust margins and mark-ups based on client or job type. Share estimates with clients through email and text messages.
* **Invoicing:** Create and share customizable invoices individually or in bulk, using pre-built templates. Track sent invoices for timely payments, automate payments for recurring jobs by saving credit card details and follow-up past due invoices.
* **Credit Card Processing:** Facilitate instant invoice payments through credit cards. Send payment requests through mail or SMS.

[read more...](#) 

* **Comprehensive Scheduling:** Offers a dynamic calendar view that allows dispatchers to allocate jobs efficiently, reducing downtime and optimizing technician routes.
* **Real-Time Updates:** Provides instant notifications and updates to field technicians, ensuring they have the latest job details and customer information.
* **Inventory Management:** Tracks parts and supplies in real-time, helping businesses maintain optimal stock levels and reduce excess inventory costs.
* **Mobile Access:** Empowers field technicians with a mobile app that provides access to job details, customer history, and the ability to update job status on the go.
* **Customer Portal:** Offers a self-service portal where customers can schedule appointments, view service history, and make payments, enhancing customer satisfaction.

[read more...](#) 

###  User Sentiment Summary

 Customer Factor has a user sentiment rating of 100 based on 20 reviews. SAWIN has a user sentiment rating of 87 based on 25 reviews. 

![Excellent User Sentiment](https://www.selecthub.com/display/images/scores/excellent.svg) 20 reviews 

![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) 25 reviews 

 Synopsis

 Evaluating all review platforms, our market analysts have compiled the following user sentiment data.

 100%

of users recommend this product

 Customer Factor has a 'excellent' User Satisfaction Rating of 100% when considering 20 user reviews from 2 recognized software review sites.

 87%

of users recommend this product

 SAWIN has a 'great' User Satisfaction Rating of 87% when considering 25 user reviews from 3 recognized software review sites.

 User Review Scores

**G2.com, Inc** 

 n/a 

**3.8** (3) 

**Software Advice, Inc** 

**5.0** (10) 

**4.4** (11) 

**Capterra Inc** 

**5.0** (10) 

**4.4** (11) 

###  Awards

SelectHub awards earned by these products based on a comprehensive analysis by our research analysts.

 Customer Factor stands above the rest by achieving an ‘Excellent’ rating as a User Favorite. 

![User Favorite Award]()

No awards.

###  Product Assistance

 Training Resources

Documentation

In Person

Live Online

Videos

Webinars

Documentation

In Person

Live Online

Videos

Webinars

 Support

Email

Phone

Chat

FAQ

Forum

Knowledge Base

24/7 Live Support

Email

Phone

Chat

FAQ

Forum

Knowledge Base

24/7 Live Support

###  Product Basics

 Company Size 

 i

Small

Medium

Large

Small

Medium

Large

 Platforms Supported

Windows

Mac

Linux

Android

Chromebook

Windows

Mac

Linux

Android

Chromebook

 Deployment Supported

Cloud

On-Premise

Mobile

Cloud

On-Premise

Mobile

 Comparison of Top Alternatives

[ Customer Factor Alternatives](https://www.selecthub.com/field-service-software/customer-factor/alternatives/) 

[ SAWIN Alternatives](https://www.selecthub.com/field-service-software/sawin/alternatives/) 

###  Screenshots

![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() 

![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() 

Our analysts compared Customer Factor vs SAWIN based on data from our 400 point analysis of Field Service Management Software, users reviews, and our own crowdsourced data from our free software selection platform. 

[ Get Your Free Comparison Report](https://pmo.selecthub.com/request-custom-scorecard/?category=Field%20Service%20Management%20Software)

###  Top Alternatives in Field Service Management Software 

[  Dynamics 365 Field Service ](https://www.selecthub.com/p/field-service-software/dynamics-365-field-service/) [  FieldEdge ](https://www.selecthub.com/p/field-service-software/fieldedge/) [  Housecall Pro ](https://www.selecthub.com/p/field-service-software/housecall-pro/) [  IFS Field Service Management ](https://www.selecthub.com/p/field-service-software/ifs-field-service-management/) [  Jobber ](https://www.selecthub.com/p/field-service-software/jobber/) [  Kickserv ](https://www.selecthub.com/p/field-service-software/kickserv/) [  mHelpDesk ](https://www.selecthub.com/p/field-service-software/mhelpdesk/) [  Oracle Field Service ](https://www.selecthub.com/p/field-service-software/oracle-field-service/) [  Salesforce Field Service ](https://www.selecthub.com/p/field-service-software/salesforce-field-service/) [  Service Fusion ](https://www.selecthub.com/p/field-service-software/service-fusion/) [  ServiceMax ](https://www.selecthub.com/p/field-service-software/servicemax/) [  ServicePower ](https://www.selecthub.com/p/field-service-software/servicepower/) [  ServiceTitan ](https://www.selecthub.com/p/field-service-software/servicetitan/) [  simPRO ](https://www.selecthub.com/p/field-service-software/simpro/) [  Workiz ](https://www.selecthub.com/p/field-service-software/workiz/) 

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###  Head-to-Head Comparison

![Customer Factor Software Tool]() 

![Dynamics 365 Field Service Software Tool]() 

[Customer Factor VS Dynamics 365 Field Service](https://www.selecthub.com/field-service-software/customer-factor-vs-dynamics-365-field-service/) 

![Customer Factor Software Tool]() 

![Housecall Pro Software Tool]() 

[Customer Factor VS Housecall Pro](https://www.selecthub.com/field-service-software/housecall-pro-vs-customer-factor/) 

![Customer Factor Software Tool]() 

![IFS Field Service Management Software Tool]() 

[Customer Factor VS IFS Field Service Management](https://www.selecthub.com/field-service-software/customer-factor-vs-ifs-field-service-management/) 

![Customer Factor Software Tool]() 

![Jobber Software Tool]() 

[Customer Factor VS Jobber](https://www.selecthub.com/field-service-software/jobber-vs-customer-factor/) 

![Customer Factor Software Tool]() 

![mHelpDesk Software Tool]() 

[Customer Factor VS mHelpDesk](https://www.selecthub.com/field-service-software/mhelpdesk-vs-customer-factor/) 

![Customer Factor Software Tool]() 

![Oracle Field Service Software Tool]() 

[Customer Factor VS Oracle Field Service](https://www.selecthub.com/field-service-software/customer-factor-vs-oracle-field-service/) 

![Customer Factor Software Tool]() 

![Salesforce Field Service Software Tool]() 

[Customer Factor VS Salesforce Field Service](https://www.selecthub.com/field-service-software/customer-factor-vs-salesforce-field-service/) 

![Customer Factor Software Tool]() 

![Service Fusion Software Tool]() 

[Customer Factor VS Service Fusion](https://www.selecthub.com/field-service-software/service-fusion-vs-customer-factor/) 

![Customer Factor Software Tool]() 

![ServiceMax Software Tool]() 

[Customer Factor VS ServiceMax](https://www.selecthub.com/field-service-software/customer-factor-vs-servicemax/) 

![Customer Factor Software Tool]() 

![ServicePower Software Tool]() 

[Customer Factor VS ServicePower](https://www.selecthub.com/field-service-software/customer-factor-vs-servicepower/) 

![Customer Factor Software Tool]() 

![ServiceTitan Software Tool]() 

[Customer Factor VS ServiceTitan](https://www.selecthub.com/field-service-software/servicetitan-vs-customer-factor/) 

![Customer Factor Software Tool]() 

![Workiz Software Tool]() 

[Customer Factor VS Workiz](https://www.selecthub.com/field-service-software/customer-factor-vs-workiz/) 

**Need expert advice?** Let us know, we're here to help you [GET ADVICE NOW](https://pmo.selecthub.com/guided-services/?category=Field Service Management Software) 

**About SelectHub (and our data)** 

We’re the employee-owned Austin-based startup democratizing software data so you can make your decisions in an influence-free zone. Our market data is crowdsourced from our user-base of 100,000+ companies.

WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more...

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![SelectHub Products Cost and Pricing Guide]() 

[ Get Your Free Comparison Report](https://pmo.selecthub.com/request-custom-scorecard/?category=Field%20Service%20Management%20Software)

**Tier 1:**  
 Fully/moderately supported out-of-the-box allowing for quick and easy deployment.  
Fully or moderately supported out-of-the-box with industry-leading capabilities and is immediately available after installation without needing any add-ons, integrations, or custom development. 

**Tier 2:**  
 Supported with workarounds or add-ons that may require additional costs.  
Not directly available in the software, but can be accomplished using other built-in features, workarounds, or add-ons/products from the vendor with or without any additional cost. 

**Tier 3:**  
 Requires partner integrations or custom development that is often at an additional cost.  
Requires additional integrations, plugins, marketplace applications from a third-party vendor, or custom development using the APIs, libraries, extensions, and development framework supported by the software, with or without any additional cost. 

[Close](#) 

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