--- description: "Medallia vs Pisano: Which solution wins in 2026? Compare pricing, features, and analyst ratings side-by-side to find the best Experience Management Software for your business." --- [Home](https://www.selecthub.com/) > [Customer Experience](https://www.selecthub.com/category/customer-experience/) > [Experience Management Software](https://www.selecthub.com/c/experience-management-software/) > [Medallia](https://www.selecthub.com/p/experience-management-software/medallia/) > Medallia vs Pisano # Medallia vs Pisano Last Updated: October 12th, 2026 We compared **[Medallia](https://www.selecthub.com/p/experience-management-software/medallia/)** vs. **[Pisano](https://www.selecthub.com/p/experience-management-software/pisano/)** to help you decide which product makes more sense for you. Our comparison of these **[Experience Management Software](https://www.selecthub.com/c/experience-management-software/)** solutions is based on user reviews and publicly available information about each product’s features and pricing. [Overview](#product-overview) [Pricing](#product-pricing) [Our Review](#product-analyst-summary) [User Ratings](#user-sentiment-section) [Features](#product-benefits-features) [Screenshots](#product-screenshots) Remove Add to Compare [![Medallia Software Tool](https://cdn.selecthub.com/products/74071a673307ca7459bcf75fbd024e09-55131febe596606547f67ae3edfbf5c3/resources/normal/logo.png?1693316190)](https://www.selecthub.com/p/experience-management-software/medallia/) [![Product Awards](https://www.selecthub.com/display/images/awards_badge.svg)](#awards-section) Remove Add to Compare [![Pisano Software Tool](https://cdn.selecthub.com/products/84272201880d8473e169b46ab0a50719-d6a57f4020819adb69af09b201a1a05f/resources/normal/logo.png?1735634702)](https://www.selecthub.com/p/experience-management-software/pisano/) [![Product Awards](https://www.selecthub.com/display/images/awards_badge.svg)](#awards-section) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Experience+Management+Software&product_name=Medallia&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F74071a673307ca7459bcf75fbd024e09-55131febe596606547f67ae3edfbf5c3%2Fresources%2Fnormal%2Flogo.png%3F1693316190) [Demo](https://pmo.selecthub.com/get-product-demo/?category=Experience+Management+Software&product_name=Medallia&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F74071a673307ca7459bcf75fbd024e09-55131febe596606547f67ae3edfbf5c3%2Fresources%2Fnormal%2Flogo.png%3F1693316190)    [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Experience+Management+Software&product_name=Medallia&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F74071a673307ca7459bcf75fbd024e09-55131febe596606547f67ae3edfbf5c3%2Fresources%2Fnormal%2Flogo.png%3F1693316190&price=5) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Experience+Management+Software&product_name=Medallia&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F74071a673307ca7459bcf75fbd024e09-55131febe596606547f67ae3edfbf5c3%2Fresources%2Fnormal%2Flogo.png%3F1693316190&price=5) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Experience+Management+Software&product_name=Pisano&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F84272201880d8473e169b46ab0a50719-d6a57f4020819adb69af09b201a1a05f%2Fresources%2Fnormal%2Flogo.png%3F1735634702) [Demo](https://pmo.selecthub.com/get-product-demo/?category=Experience+Management+Software&product_name=Pisano&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F84272201880d8473e169b46ab0a50719-d6a57f4020819adb69af09b201a1a05f%2Fresources%2Fnormal%2Flogo.png%3F1735634702)    [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Experience+Management+Software&product_name=Pisano&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F84272201880d8473e169b46ab0a50719-d6a57f4020819adb69af09b201a1a05f%2Fresources%2Fnormal%2Flogo.png%3F1735634702&price=3) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Experience+Management+Software&product_name=Pisano&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F84272201880d8473e169b46ab0a50719-d6a57f4020819adb69af09b201a1a05f%2Fresources%2Fnormal%2Flogo.png%3F1735634702&price=3) ### Products Insights Product Ranking ## #2 among all Experience Management Software ## #3 among all Experience Management Software [Find out who the leaders are](https://pmo.selecthub.com/request-custom-scorecard?post_type=auto_vs_article&category_slug=experience-management-software&product_slug=medallia&category=Experience+Management+Software) Price Starts From $20,000 Annually Free Trial is unavailable → Custom Quote  i Free Trial is unavailable → Pros What we like about Medallia and Pisano: **Reduces Customer Churn:** Medallia Experience Cloud helps to identify at-risk customers and take steps to prevent them from leaving, which is crucial for maintaining a healthy customer base and driving sustainable growth. **Improves Customer Acquisition:** By understanding what potential customers are looking for, businesses can tailor their marketing and sales efforts to better attract and convert leads, ultimately expanding their customer base. **Drives Customer Loyalty:** By consistently delivering positive customer experiences, businesses can foster loyalty among their customers, leading to repeat business and positive word-of-mouth referrals. **Real-Time Engagement:** Pisano offers real-time engagement capabilities, enabling businesses to quickly address customer issues and provide immediate support. **Unified Feedback Management:** User reviews highlight Pisano's comprehensive approach to feedback management. It allows businesses to collect, analyze, and act on feedback within a single platform. **Journey Mapping and Visualization:** Pisano's ability to visualize customer journeys and feedback helps businesses identify pain points and areas for improvement in the customer experience. **Automated Workflows:** Users praise Pisano for its automated workflows, which streamline tasks and improve efficiency in managing customer feedback and experience. Cons What we dislike about Medallia and Pisano: **Usability Issues:** Users report the platform can be cumbersome and counterintuitive to navigate, especially for those new to the system. The interface is not always user-friendly, leading to frustration and a steep learning curve. **Reporting Limitations:** Generating specific or customized reports can be challenging due to the platform's rigidity. Users often find it difficult to extract the exact data they need, hindering in-depth analysis and actionable insights. **Mobile App Concerns:** The mobile app version of Medallia receives criticism for its limited functionality and performance issues. Users often prefer the desktop version for a more comprehensive experience, limiting on-the-go accessibility. **Integrations:** Integrating Medallia with other business systems and tools can be complex and may require additional technical expertise or support, posing challenges for seamless data flow and workflow optimization. **Limited User Reviews:** While user reviews are positive, the limited number of reviews available makes it difficult to gain a comprehensive understanding of potential drawbacks based on a wider range of user experiences. ### Our Review Medallia has garnered a reputation for its robust feedback collection and analysis capabilities, enabling businesses to gain comprehensive insights into customer sentiment. Users appreciate the platform's ability to gather feedback across various channels, including surveys, social media, and online reviews, providing a holistic view of the customer experience. The platform's text analytics feature is particularly noteworthy, as it allows businesses to automatically identify key themes and trends in customer feedback, saving time and effort. However, some users have expressed concerns about the platform's complexity, which can make it challenging for new users to navigate and fully utilize its features. Additionally, the pricing structure can be a barrier for smaller businesses with limited budgets. Compared to its competitors, Medallia stands out for its advanced analytics and reporting capabilities, providing businesses with actionable insights to improve customer experience. The platform's ability to track customer sentiment over time and identify areas for improvement is a significant advantage. Moreover, Medallia's integration with other business systems, such as CRM and marketing automation platforms, allows for a seamless flow of customer data, enabling businesses to personalize interactions and improve customer engagement. However, some competitors offer more user-friendly interfaces and more affordable pricing options, making them attractive alternatives for businesses with specific needs and budget constraints. Medallia is best suited for large enterprises with complex customer experience needs and the resources to invest in a comprehensive solution. The platform's advanced features and scalability make it ideal for organizations looking to gain deep insights into customer sentiment and drive significant improvements in customer satisfaction and loyalty. Smaller businesses or those with simpler customer experience requirements may find other solutions more suitable and cost-effective. Show more Is Pisano a piano virtuoso of customer experience, or is it out of tune? Based on user reviews, Pisano hits all the right notes. Users consistently praise its user-friendly interface, making it easy for even non-technical users to navigate and utilize its features. They also commend its seamless integration with popular CRM and marketing automation tools, allowing for a streamlined workflow and a holistic view of the customer journey. For instance, one user highlighted the swift integration process, completing it in just four days and immediately starting to gather feedback. This ease of use and integration are crucial for businesses looking to quickly implement and benefit from a CEM solution. Furthermore, Pisano shines with its robust feedback management capabilities. Users appreciate the platform's ability to collect omnichannel feedback in real-time, providing valuable insights into customer sentiment and behavior. Its real-time analytics and reporting features empower businesses to make data-driven decisions and improve customer experience proactively. One user specifically mentioned the impressive speed of the project delivery process and the helpfulness of the support team. Another review emphasized the user-friendly interface and the valuable customizable features. These features are essential for businesses to understand customer needs, identify areas for improvement, and ultimately enhance customer satisfaction and loyalty. Pisano is best suited for businesses of all sizes that prioritize customer experience and seek a comprehensive CEM solution. Its user-friendly interface, seamless integrations, and robust feedback management capabilities make it an ideal choice for businesses looking to collect, analyze, and act on customer feedback effectively. Whether it's a small startup or a large enterprise, Pisano empowers businesses to listen to their customers, understand their needs, and create exceptional experiences that foster loyalty and drive growth. Show more ### User Sentiment Summary Medallia has a user sentiment rating of 91 based on 153 reviews. Pisano has a user sentiment rating of 100 based on 240 reviews. ![Excellent User Sentiment](https://www.selecthub.com/display/images/scores/excellent.svg) 153 reviews ![Excellent User Sentiment](https://www.selecthub.com/display/images/scores/excellent.svg) 240 reviews Synopsis Evaluating all review platforms, our market analysts have compiled the following user sentiment data. 91% *of users recommend this product* Medallia has a 'excellent' User Satisfaction Rating of 91% when considering 153 user reviews from 4 recognized software review sites. 100% *of users recommend this product* Pisano has a 'excellent' User Satisfaction Rating of 100% when considering 240 user reviews from 1 recognized software review sites. User Review Scores**G2.com, Inc** **4.5** (85) n/a **Capterra Inc** **4.5** (24) n/a **Gartner, Inc** **4.9** (36) **5.0** (240) **TrustRadius** **3.8** (8) n/a ### Awards SelectHub awards earned by these products based on a comprehensive analysis by our research analysts. Medallia stands above the rest by achieving an ‘Excellent’ rating as a User Favorite. ![User Favorite Award](<> "User Favorite Award") Pisano stands above the rest by achieving an ‘Excellent’ rating as a User Favorite. ![User Favorite Award](<> "User Favorite Award") ### Product Assistance Training Resources Documentation In Person Live Online Videos Webinars Documentation In Person Live Online Videos Webinars Support Email Phone Chat FAQ Forum Help Desk Knowledge Base Tickets Training 24/7 Live Support Email Phone Chat FAQ Forum Help Desk Knowledge Base Tickets Training 24/7 Live Support ### Product Basics Company Size i Small Medium Large Small Medium Large Platforms Supported Windows Mac Linux Android Chromebook Windows Mac Linux Android Chromebook Deployment Supported Cloud On-Premise Mobile Cloud On-Premise Mobile Comparison of Top Alternatives [Medallia Alternatives](https://www.selecthub.com/experience-management-software/medallia/alternatives/) [Pisano Alternatives](https://www.selecthub.com/experience-management-software/pisano/alternatives/) ### Screenshots ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() ### Key Features - **Omnichannel:** Capture customer data at all touchpoints through branded surveys, in-app feedback, reviews, web intercepts, messaging platforms, call and chat recordings, and IVR systems. Understand customer journeys and optimize engagement through omnichannel feedback.  - **Segmentation:** Use targeting tools to deliver personalized interactions, predict customer behavior and identify opportunities and model attrition risks.  - **Reporting and Analytics:** Gain actionable insights into product visibility and customer sentiment through dashboards. Continuously sync based on the organization's dynamic structure. Display data points in real time using in-memory analytics.  - **Case Management:** Effectively resolve customer issues by assigning role-based workflows, sending push notifications and automating escalations. Use built-in templates to deliver personalized interactions.  - **Feedback Management:** Collect feedback from multiple channels and use controls to ensure accurate results. Gather reviews at crucial movements and prevent over-sampling.  Show More - **Omnichannel Feedback Collection:** Gather customer insights seamlessly across multiple channels such as email, SMS, web, and mobile apps. - **Real-Time Analytics:** Access up-to-the-minute data visualizations and reports to make informed decisions quickly. - **Customizable Surveys:** Design surveys tailored to specific business needs with a variety of question types and logic branching. - **Sentiment Analysis:** Automatically interpret customer emotions and attitudes from feedback using advanced natural language processing. - **Integration Capabilities:** Connect with existing CRM, ERP, and other business systems through robust API support. Show More ### Top Alternatives in Experience Management Software [![CustomerGauge Software Tool]()--- CustomerGauge](https://www.selecthub.com/p/experience-management-software/customergauge/) [![Experience XMP Software Tool]()--- Experience XMP](https://www.selecthub.com/p/experience-management-software/experience-xmp/) [![Forsta Software Tool]()--- Forsta](https://www.selecthub.com/p/experience-management-software/forsta/) [![Insocial Software Tool]()--- Insocial](https://www.selecthub.com/p/experience-management-software/insocial/) [![Luminoso Software Tool]()--- Luminoso](https://www.selecthub.com/p/experience-management-software/luminoso/) [![Netigate Software Tool]()--- Netigate](https://www.selecthub.com/p/experience-management-software/netigate/) [![Opinator Software Tool]()--- Opinator](https://www.selecthub.com/p/experience-management-software/opinator/) [![Pisano Software Tool]()--- Pisano](https://www.selecthub.com/p/experience-management-software/pisano/) [![Qualtrics XM Software Tool]()--- Qualtrics XM](https://www.selecthub.com/p/experience-management-software/qualtrics/) [![QuestBack Software Tool]()--- QuestBack](https://www.selecthub.com/p/experience-management-software/questback-enterprise-feedback-suite/) ### Head-to-Head Comparison ![Medallia Software Tool]() ![CustomerGauge Software Tool]() [Medallia VS CustomerGauge](https://www.selecthub.com/experience-management-software/medallia-vs-customergauge/) ![Medallia Software Tool]() ![Experience XMP Software Tool]() [Medallia VS Experience XMP](https://www.selecthub.com/experience-management-software/medallia-vs-experience-xmp/) ![Medallia Software Tool]() ![Forsta Software Tool]() [Medallia VS Forsta](https://www.selecthub.com/experience-management-software/medallia-vs-forsta/) ![Medallia Software Tool]() ![Insocial Software Tool]() [Medallia VS Insocial](https://www.selecthub.com/experience-management-software/medallia-vs-insocial/) ![Medallia Software Tool]() ![Luminoso Software Tool]() [Medallia VS Luminoso](https://www.selecthub.com/experience-management-software/medallia-vs-luminoso/) ![Medallia Software Tool]() ![Netigate Software Tool]() [Medallia VS Netigate](https://www.selecthub.com/experience-management-software/medallia-vs-netigate/) ![Medallia Software Tool]() ![Pisano Software Tool]() [Medallia VS Pisano](https://www.selecthub.com/experience-management-software/medallia-vs-pisano/) ![Medallia Software Tool]() ![Qualtrics XM Software Tool]() [Medallia VS Qualtrics XM](https://www.selecthub.com/experience-management-software/qualtrics-vs-medallia/) ![Medallia Software Tool]() ![QuestBack Software Tool]() [Medallia VS QuestBack](https://www.selecthub.com/experience-management-software/medallia-vs-questback-enterprise-feedback-suite/) **About SelectHub (and our data)** We’re the employee-owned Austin-based startup democratizing software data so you can make your decisions in an influence-free zone. Our market data is crowdsourced from our user-base of 100,000+ companies. WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more... ![SelectHub Products Reporting and Analytics]() ![SelectHub Products Cost and Pricing Guide]() **Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. Fully or moderately supported out-of-the-box with industry-leading capabilities and is immediately available after installation without needing any add-ons, integrations, or custom development. **Tier 2:** Supported with workarounds or add-ons that may require additional costs. Not directly available in the software, but can be accomplished using other built-in features, workarounds, or add-ons/products from the vendor with or without any additional cost. **Tier 3:** Requires partner integrations or custom development that is often at an additional cost. Requires additional integrations, plugins, marketplace applications from a third-party vendor, or custom development using the APIs, libraries, extensions, and development framework supported by the software, with or without any additional cost. Close ```json { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://www.selecthub.com/" }, { "@type": "ListItem", "position": 2, "name": "Customer Experience", "item": "https://www.selecthub.com/category/customer-experience/" }, { "@type": "ListItem", "position": 3, "name": "Experience Management Software", "item": "https://www.selecthub.com/c/experience-management-software/" }, { "@type": "ListItem", "position": 4, "name": "Medallia", "item": "https://www.selecthub.com/p/experience-management-software/medallia/" }, { "@type": "ListItem", "position": 5, "name": "Medallia Vs Pisano" } ] } ```