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Benefits and Insights

Why use SyteLine?

Key differentiators & advantages of SyteLine

  • Planning and Scheduling Visibility: SyteLine allows you to monitor demand in real time. This information can then be used to determine whether or not you have the required materials on-hand to produce an item. You can also look at the effect that an order will have on your tightly maintained production schedule so that you can set customer expectations appropriately. This benefits your company by working to ensure that you don’t overextend your operation and that your customers are satisfied. 
  • Role-Based System: Information can be segmented by user role so that your employees aren’t bogged down by information that isn’t relevant to them. A single screen view is available for each employee, which contains the information that most directly affects their day-to-day workflows. 
  • Accessibility: SyteLine is available as a cloud-based solution, meaning that you can access the program from any location as long as you have internet access. This improves the availability of the system for your employees. SyteLine’s cloud-based program is hosted on data centers that are maintained by experts. 
  • Highly Secure: Security is an essential component of a functional ERP or manufacturing system. SyteLine has defenses against hacking, intrusion and unauthorized access. It also contains disaster recovery systems in the case of an emergency. 
  • Easy Integration: Infor has a wide range of programs available, which SyteLine can integrate with to add more functionality. It is also a Microsoft-based system, meaning that the talent pool of people who can work with the system is relatively vast. With SyteLine, you can easily add new companies to your organizational structure through the replication of data. You can also separate data from the program when you sell off an associated business. 

Industry Expertise

SyteLine is made with process and discrete manufacturers at top of mind. Its comprehensive inventory, pricing and sales order tools are especially beneficial to businesses where manufacturing is a key component. Infor, the company that manages SyteLine, has more than 68,000 customers that use its software. This broad portfolio of available software, which includes EAM and CRM solutions, can be easily integrated with SyteLine.

Key Features

  • Automated Payments: SyteLine contains modules for accounts payable and accounts receivable that can automatically input and calculate payments. Some of the features that are present in these modules include automated bank reconciliation, creation of debit memos, payment processing, credit management and progressive billing. The system also supports multiple currencies. 
  • Compliance Monitoring: Control testing is automated to ensure that products are developed with compliance guidelines at top of mind. By conducting these checks automatically, the cost of audits is reduced due to the improved ability to meet regulations. 
  • Tax Management: SyteLine’s tax management module can account for complex tax situations. By integrating your tax data into the system, the comprehensive module can ensure financial compliance throughout various business stages, whether it be invoicing or tax accounting. 
  • Human Resources Management: At its most basic level, the SyteLine HR module gives employees a self-service portal where they can keep track of elements such as PTO, payroll and contact information. For the HR team, this module provides a customizable dashboard that allows them to visualize information and data related to employees. 
  • Sales Order Services: The sales order management tool gives users control of the process from the time a quote is generated to the time an order is completed. Specific capabilities include cost estimation, shipping notices, engineering sandbox development and scheduling. The cost of elements such as material and labor are directly used in the creation of estimates and, eventually, sales orders. 
  • Pricing: SyteLine uses parametric and rule-based calculations to automatically calculate pricing for individual materials. With this tool, you can also link purchases, work orders and customer orders to calculate profit margins. 
  • Inventory Monitoring: The inventory monitoring tool provides visualization of materials and goods in various stages — raw materials, WIP and finished products. Material costs can also be tracked at the project level. 


Limitations

When considering a particular ERP vendor, it’s essential to acknowledge a program’s specific weaknesses. SyteLine has pitfalls of its own.

Some of the product limitations include:

  • UI can be confusing to use
  • CRM and HR modules aren’t included in the base system
  • Can take 3-6 months to implement a new version of the program
  • The VISUAL module’s customized reporting can be complicated to enable
  • Comprehensive warehouse module is not available


SyteLine Suite Support

SyteLine offers Essential and Premium support packages for its customers with features such as telephone access, detailed incident response and critical solution notification. Support professionals who can assist in cloud and global support are located in 28 countries and speak multiple languages. The Infor Support Portal is also available for clients to access customer communities, software patches and service packs. Upgrade support is offered through Infor Deployment Services.


mail_outlineEmail: Customers can submit incident tickets 24/7 through the Infor Support Portal as long as they have the Essential or Premium support package. The Infor Concierge keeps customers updated as to the status of their incident tickets along with providing product information and webinars. Online educational tools and user communities are available for SyteLine-related discussion and knowledge.
phonePhone: SyteLine’s support team can be contacted via phone. Hours vary depending on the support package that you opt to go with.
schoolTraining: Access to training, both online and on-site in an Infor classroom, are available. The Infor Education blog is a resource for SyteLine knowledge, and certifications are also available to demonstrate your proficiency with the program. The Infor Resouce Center contains schedules and catalogs of available courses.
local_offerTickets: Users with the Essential or Premium support packages can submit incidents online 24/7. There is no limit to the number of incidents you can report. Critical incident submission is also available with these packages.


Cost of Ownership for SyteLine:

License/Subscription Cost On-premise:
  • Perpetual license-based model: an upfront fee is required to own the software and IP for a fixed term, while installation, customization and integration costs are over and above the license fee
  • Cost is based on an initial licensing fee: per user, per named license
  • Price is dependent on the size of the business, functionality requirements and the number of users
Cloud-based/SaaS:
  • Recurring subscription-based model: depends on the number of employees using the system per month
Maintenance Cost On-premise:
  • Cost is over and above the upfront cost/license fee
  • Users have to enter into a maintenance agreement for annual support and maintenance, the cost of which is in the range of 10% to 20% of the original license fee
Cloud-based/SaaS:
  • Not included in the subscription cost
  • There is an additional cost for ongoing maintenance and upgrades
For both types of deployment:
  • Cost varies depending on the number of employees using the system
Installation/Implementation Cost Cost is above and beyond the upfront/subscription cost


  • Cost varies based on the number of users, system architecture, implementation scope and complexity, company size, industry, additional applications, add-ons and third-party integrations
  • Cost varies depending on who provides the implementation service: Infor, in-house or outsourced/third-party
  • Infor offers deployment services that include customized system implementation, performance management and standardized implementation
Customization Cost Cost varies depending on the applications and modules added, such as a general ledger, accounts payable, accounts receivable, inventory, purchase orders and requisitions
Data Migration Cost/Change Management/Upfront Switching Cost Cost varies depending on which legacy system is used (older, proprietary system vs disparate systems), the amount of business and historical data to be migrated to the new ERP system and the intensity of data migration to the new system


  • Infor provides deployment services through Infor Services, which includes cloud migration, data migration, testing automation, implementation and upgrades
Recurring/Renewal Costs The standard license renewal fees for an ERP is 10% to 15% of the software cost


On-premise:
  • Annual recurring fees are required to be paid over and above the upfront cost for annual renewal, upgrades and ongoing support and maintenance, plus customization, third-party integration and training
Cloud-based/SaaS:
  • Renewal cost is included in the subscription fee, based on the number of users, add-on user licenses, ongoing support and maintenance, customization, third-party integration and training

SyteLine Reviews

Average customer reviews & user sentiment summary:

120 reviews

79%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • User Interface: With almost a 60% satisfaction rate amongst reviewers, Infor SyteLine boasts a user-friendly interface and experience.
  • Functionality: According to 90% of reviewers, Infor SyteLine provides robust functionality that can manage and tailor to most business processes. In addition, they provide a range of industry-specific solutions so that users have the best fit for their business in terms of functionality.
  • Customization: Just over half of reviewers that mentioned customization painted the process in a positive light. However, reviewers cautioned that users with extensive customization will likely experience issues during system upgrades, but customizations are typically necessary to get the system to work with your business processes.

Cons

  • Support: Complaints relating to bad training documentation and unresolved issues yielded negative feedback in about 70% reviews that mentioned Infor SyteLine support.
  • BI and Reporting: Of the users that mentioned BI and reporting capabilities in their reviews, 66% expressed that SyteLine doesn’t offer sufficient out-of-box reports. They also mentioned that reports can be difficult to configure without IT support.
  • Navigation: Though the system is generally user-friendly, 63% of reviewers said that navigation can feel disjointed and non-intuitive, sometimes requiring multiple clicks to complete a simple transaction.

Researcher's Summary:

Infor SyteLine is reviewed to be easy-to-use, jam-packed with helpful tools and able to conform to your business processes with customization. Alternatively, sometimes the system can be difficult to navigate, customer support can be unreliable and reports are lackluster at times. In short, it’s not the sharpest system, but it certainly gets the job done in terms of business process automation and digitization.

User Sentiment i

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