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Benefits and Insights

Why use SAP Business One?

Key differentiators & advantages of SAP Business One

  • User-Friendly Interface:  Gives users a single view of all verticals, applications and locations for complete control.  
  • Integrated and Customizable: Its integrated solution captures critical business data. Gives employees actionable insights they can spread across the company.  
  • Total Control over Finances:  Provides users with a set of tools to streamline and manage their financial operations. Automates daily accounting tasks like journal entries, maintaining general ledgers and supporting multi-currency transactions and tax calculations.  
  • Helps Create Customer Loyalty: Has tools to manage and streamline the sales process and customer lifecycle. Integrated capabilities give a complete view of customers and prospects, letting users increase sales and customer satisfaction.  
  • Increases Margins: Takes a systematic approach to the procurement process, from requesting and receiving vendor quotes to creating purchase requests and processing payments.  
  • Increased Transparency: Informs users about inventory, item location and inbound and outbound shipments. Assign value to inventory using multiple costing standards, track transfers and monitor stock levels, providing increased transparency into stocks and inventory.  
  • Generate Timely Reports: Reporting and analytical tools like SAP Crystal Reportsgather data from different sources to generate accurate and timely reports. Allows users to choose from multiple report formats.  
  • Make Better Decisions: Access pre-defined dashboards to accelerate decision making. Use custom-designed queries and forms to define exchange rates, authorization parameters, import and export functions for data and email.  
  • Provides Visibility: Captures critical information across all verticals like operations, sales, finance and customers and makes it available across the company. Integrate data into one system, eliminating double entries and related errors. Supports workflow-based alerts that prompt automatic responses.  

Industry Expertise

SAP Business One is designed for small and medium-sized businesses. It is available in 28 languages and has 44 localized versions and provides multi-currency support. It has 800 local partners and has been implemented in 150+ countries with over 60,000 customers across the globe. It is modular, supports 500 add-on solutions and has a network of over 800 partners across the world.

Key Features

  • Financial Management: Comes equipped with tools designed for financial operations to reduce errors, improve margins and support profit-oriented decision making.  
    • Accounting: Automates key accounting processes like accounts receivable, journal entries and accounts payable.  
    • Controlling: Control budgets, track fixed assets and cash flow and oversee project costs efficiently and accurately.  
    • Fixed Asset Management: Manage fixed assets virtually, removing the need for manual data entry.  
    • Banking and Reconciliation: Process payments, reconciliations and bank statements quickly through multiple methods like cash, checks and bank transfers.  
    • Financial Analysis and Reporting: Improve audit review and planning processes by creating customized and standard reports supported by real-time data.  
  • Customer and Sales Management: Manage the entire customer lifecycle and sales process using this feature, starting from contact through sales, service and support.  
    • Opportunity Management: Tracks lead activities and sales opportunities across the entire sales cycle, from initial contact to sale.  
    • Marketing Campaign Management: Make, manage and examine marketing campaigns to convert prospects into customers to increase sales and profitability.  
    • Customer Management: Manages and synchronizes customer contacts in Microsoft Outlook by storing critical customer information in a single place.  
    • Service Management: Lets users promptly respond to service calls by creating and managing service agreements and warranty contracts.  
    • Reporting and Analysis: Comes equipped with pre-designed templates to generate detailed reports on sales processes, from forecasting to tracking the complete pipeline.  
    • Mobile Sales: Lets sales teams manage their data from anywhere at any time using mobile devices.  
  • Purchasing and Inventory: Control costs and optimize purchasing habits by overseeing the order-to-pay cycle. Manages invoices, receipts, payments and returns.  
    • Procurement: Improves audits by letting users view information trails, match documents and handle multiple currencies. Streamlines the procurement process by managing purchase orders, returns and goods receipts.  
    • Data Management: Interface centralizes the purchasing process by managing data. Lets users view purchase analyses and account balances and maintain purchasing data, including tax data and price lists.  
    • Warehouse Management: Synchronize inventory levels and goods receipts in real time, letting users plan out their purchases. Create accounts payable invoices from goods receipts and purchase orders.  
    • Accounts Payable: Allows users to reduce costs and improve supply-chain relationships. Create and process accounts payable, credit memos, cancellations and invoices.  
    • Reporting: Gives users an overview of their business by generating reports in multiple formats.  
  • Business Intelligence: Create accurate and timely reports with the help of reporting tools and integrated analytics.  
    • Report Creation: Gives users access to data from various sources and creates new reports in multiple formats with low IT overheads.  
    • Intuitive Tools: Gives users insights by allowing them to drag and drill down into data. They can also use workflow alerts and search assistance.  
    • Analytics: Improve sales performance and cash balance visibility with performance indicators and analytics.  
    • Data Visualization: Supports data visualization to enhance reports.  
  • Analysis and Reporting: Help employees make better decisions by capturing and analyzing critical data and making it available in real time.  
    • Reports and Dashboards: Design interactive and intuitive reports and dashboards that help managers track costs, cash flow and revenues. Evaluates performance metrics.  
    • Real-time Analytics: Access and evaluate data faster with analytics. Support data searching and the creation of ad hoc and standard reports.  

Limitations

As of this review, these limitations are current:

  •  Relevant reports must be programmed or written. It does not have pre-defined reports.  
  •  It offers limited options for account charts.  
  •  Journal entries may not match applicable standards in specific countries.  
  •  Implementation is time-consuming, and support can be slow..  
  •  Management reporting does not reflect all critical data.  
  •  It does not contain an HR module.  
  •  Its interface is cluttered.  

Suite Support

SAP has a thriving community of experts and users. From the support portal, users can access their launchpad, report an incident, view incidents, download software, manage users, request keys and visit the community. Users can also view cloud availability and product documentation.

mail_outlineEmail: Email options for support are not given on the website.
phonePhone: SAP offers 24/7, toll-free support at 22551727. Users from the United States can contact SAP at +1412 3607869. Other country-specific phone numbers are given on SAP’s website.
schoolTraining: SAP offers training and certifications on their Learning Hub. It delivers training in multiple languages and formats. It offers demos, presentations, quizzes, simulations and case studies.
local_offerTickets: Tickets can be created by filling the contact form on SAP’s website.

SAP Business One Reviews

Average customer reviews & user sentiment summary:

414 reviews

83%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • User Friendly: The system is easy to use and intuitive, as noted by approximately 85% of users who mention the system’s usability.
  • Functionality: SAP Business One offers a robust suite of successful business management tools, as reported by 80% of the users who mention the product’s functionality.
  • Customizations: About 70% of users noted that this system is easy to customize as per their business’s needs.
  • Integrations: Available integrations help add value to the base product, as reported by 85% of reviewers who mention integrations.
  • Implementation: The physical implementation process is not quite up to the mark, and takes a lot of time to implement, according to 64% of reviewers who mention implementation.
  • Reporting: Nearly 73% of the users who mention the reporting feature said it is very useful and provides helpful insights.

Cons

  • Cost: Nearly 90% of users who mentioned cost reported that SAP Business One needs to be implemented by an experienced developer, and if the implementation is not done properly, it leads to additional costs. Users say that they charge for things that are a part of the setup package.
  • User Interface: About 88% of users who mentioned the platform’s interface noted that it was not very easy to navigate.
  • Learning Curve: The learning curve is quite steep and can be difficult according to 95% of reviewers who mention learning how to use this software.
  • Support: Support for the system can be slow, with some users noting that their support can be expensive and time-consuming, as reported by 50% of users who mention support.

Researcher's Summary:

SAP Business One provides a robust suite of business management tools that most users find accessible. It’s features support all critical management tasks that help users organize and streamline their processes. Customizations help users adjust it according to their business needs. However, the implementation has to be done by an experienced developer; otherwise it becomes buggy and difficult to use. After saving documents, users must check if it has been saved or not. The cost is prohibitive as users often end up buying additional licensing post-implementation.

User Sentiment i

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