What is SAP Business ByDesign?
Industry Specialties: Serves all industries
SAP Business ByDesign is software that integrates workflows such as supply chain management, customer relationship management and financial services. It uses real-time data analysis and visualization to streamline processes such as demand planning and bank reconciliation. As a part of SAP’s software suite, it can integrate with a range of programs, therefore allowing users to configure it to meet their specific needs.
This system is intended for small and medium-sized companies. The product is hosted in the cloud, meaning that it can be accessed anytime and anywhere as long as an internet connection is available. SAP uses encryption and highly secure data facilities to ensure that client information is protected.
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Benefits and Insights
Why use SAP Business ByDesign?
Key differentiators & advantages of SAP Business ByDesign
- Heightened Visibility: SAP Business ByDesign contains real-time data analysis and visualization tools. For example, you can look at your finances minute-by-minute as transactions are processed and payments are made. Additionally, the project management feature allows you to see how projects are progressing and lets you look at attachments and information associated with individual project stages.
- Growth-Oriented: The configuration ability of this tool is relatively high, which allows it to transform as your business needs grow and change. Modules and different software systems can also be integrated with the program to account for your company’s specific workflows.
- Increased Collaboration: SAP Business ByDesign supports multi-site and global operations, therefore allowing for the centralization of information and the collaboration of employees across different business centers and workflows. The project management tool included in this program is another way that collaboration is increased due to the visualization of project tasks, which can be accessed by users with the appropriate permission levels.
- Improved Customer Experience: By looking at customer history, you can more adequately target marketing collateral and sales discussions to a specific user. Not only does this improve your sales rates, but it also offers customers more personalized and nuanced experiences, which can make clients happy and improve retention rates.
- Demonstrated Opportunities for Improvement: SAP Business ByDesign provides insight into the areas in which your business could be more streamlined or where money could be saved. For example, the procurement management tool lets you look at contracts and bids from suppliers and compare them so that you can negotiate better deals. You can also discover snags in your supply chain through the visualization of real-time production information.
- Data Security SAP secures your data through AES-256 encryption and SOC 2 compliance. Firewalls and 24/7 security monitoring can help deter hackers. Additionally, SAP’s data centers are ANSI/TIAEIA-942 Tier III facilities with bulletproof walls, meaning that the threat of unauthorized access to your system is further reduced.
SAP Business ByDesign is a cloud-based solution geared towards small- and medium-sized companies in a variety of industries. It does contain some additional functionality for companies in the professional services, manufacturing and wholesale distribution industries along with the public sector. For example, it allows companies to comply with legal regulations, visualize the entirety of the manufacturing system, evaluate client profitability and reduce operational costs.
- Financial Management: SAP Business ByDesign allows you to look at your financial situation in real-time through its leverage of customer and supplier transaction data. It also supports multiple different currencies and reporting standards, therefore ensuring that business conducted globally is accounted for and centralized.
- CRM 360 View: The CRM 360 View contains the ability to manage customers from the time they are prospects to the time they complete their final purchase. The system uses historical purchase data to generate targeted advertisements. This customer history can also be handed over to your sales team, who can use this information to refine and improve sales tactics.
- Human Resources Management: The human resources tool allows employees to manage their own timesheets and personal information. The program also gives HR professionals the ability to monitor purchase requests, complete payroll processing and manage time and labor.
- Project Management: The project management feature includes a project cost report that lets you calculate revenue and expenses on a project basis. You can also analyze document flow through this feature’s integration with your supply chain. Documents such as customer invoices can be attached to projects to increase collaboration and visibility.
- Procurement Management: SAP Business ByDesign centralizes your supplier information, therefore enabling you to negotiate better deals and recognize inefficiencies. You can also manage supplier contracts in the system.
- Supply Chain Management: Demand planning can be conducted in real time and using forecasting methods such as seasonal linear regression and moving average. The tool also contains outlier correction. Production management and supply network visibility are other helpful features of this tool.
- Localization: SAP Business ByDesign allows you to operate globally. It centralizes information from different countries, companies and accounting systems to create a complete and accurate view of the state of your company.
SAP Business ByDesign has some pitfalls that you should consider before making your software selection. These issues concern formatting, intuitiveness and customization.
Some of the product limitations include:
- Not very user-friendly and can be difficult to use
- Customization can be difficult because the solution is fairly rigid
- HTML formatting is not available
- Doesn’t provide strong customer support for data migration and system implementation
- Doesn’t include a drag-and-drop feature for attachments, so users have to attach them manually
SAP Business ByDesign offers the SAP Support Portal, which allows you to create incident reports, access knowledge forums and discover solutions to problems. Its Schedule an Expert, Expert Chat and Traditional Incident features will enable you to directly connect with SAP engineers to resolve technical issues. You can also receive answers to non-technical questions that aren’t answered in the knowledge base by reaching out via email or phone.
mail_outlineEmail: SAP Business ByDesign clients can submit requests for non-technical assistance via email.
phonePhone: Non-technical support can be accessed via telephone. For new technical issues of low or medium priority, you can use the Schedule an Expert feature to speak with an SAP Support Engineer on the phone for 30 minutes. At least 48 hours of notice is required for scheduled appointments.
schoolTraining: SAP offers free training for aspects such as supply chain management and analytics. It also contains certification courses that allow you to demonstrate your expertise with the program. Online courses related to the latest features of SAP Business ByDesign are available with a subscription to the SAP Learning Hub.
local_offerTickets: Incident tickets can be entered using the SAP ONE Support Launchpad for high and medium priority issues. When you open an incident ticket, you will receive direct support from an SAP Support Engineer.
Cost of Ownership
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