Benefits and Insights

Why use Sage Business Cloud X3?

Key differentiators & advantages of Sage Business Cloud X3

  • Streamlined Workflows: Sage X3 gives you control over various phases of your business, from lead acquisition to customer shipment and notification. By centralizing these processes, workflows can be automated, and less time can be spent entering data or manually completing tasks. For example, when a transaction is completed in your system, Sage X3 can generate an invoice based on that data and transmit it to your customer. 
  • Data Visualization: This program allows you to create your own dashboards based on trigger events. There are over 400 standardized reports contained in the system and filtering of predefined data collections is also available. This allows you to visualize your workflows and collect relevant data quickly. 
  • Integration Capability: Integration is a key component of this tool. As a Sage offering, it can be easily coupled with other products that Sage offers, such as Sage Pay. You can also integrate external services through APIs to further customize your solution. 
  • Information Security: Sage X3 is compliant with various security standards such as LDAP, OAuth2 and SAML2. It traces modifications and allows you to set user accessibility at different levels so that your employees can only view information that pertains to their workflows. 
  • Accessibility: This program is accessible via Android and iOS devices. It contains an HTML5 interface that allows you to personalize the system for your own needs. Because cloud-based software is an option, you can access Sage X3 anytime and anywhere if you opt for that deployment method. 

Industry Expertise

Sage Business Cloud X3 is suitable for companies of all sizes conducting business in a variety of industries. It’s available both on-premise and as a cloud-based solution. Some sectors that might especially benefit from this tool include distribution, process manufacturing, discrete manufacturing, chemicals, professional services and food and beverage. The program contains features such as compliance adherence, warehouse monitoring and transportation logistics that are highly relevant to these industries.

Key Features

  • Budgeting and Accounting: Sage X3 contains essential accounting functions such as accounts payable and receivable, general ledger, budgeting and fixed asset management. The system allows for an unlimited number of currencies to be used and contains exchange rates to help global companies centralize their finances. Tax management is also included in this tool. 
  • Purchasing: The purchasing tool includes supplier and product management features, purchase requests and supplier invoices among many other components. The tool allows you to monitor the quality of suppliers, manage product serial numbers, take requests for quotation into account and calculate reorder suggestions. 
  • Inventory Management: The inventory management tool has multi-warehouse, multi-company and multi-site support, meaning you can track and manage inventory across various geographic locations. The program also includes quality control features and can assist in the tracking and preparation of stock movements. 
  • Sales Management: Sage X3’s sales management tool enables transactions conducted across different sites to be done automatically. It allows for different prices and discounts to be applied along with also controlling sales quotes and shipment preparation. It assists in the creation of invoices and is compliant with EU Exchange of goods declaration. 
  • BOM Planning: BOM management is a component of the production management tool that allows you to conduct changes for a product and BOM. With this system, you can control the use of a product in different flows, such as sales, manufacturing, subcontracting and stock issues. Mass maintenance and a view of current bills of material are also provided. 
  • Shop Floor Control: Sage X3’s shop floor control component accounts for direct and indirect labor. You can also track actual and elapsed time spent working on various tasks. Important labor factors such as break time entry and attendance are included to help ensure that time is being used efficiently and appropriately. 
  • Quality Control: This system supports the management of expiration dates, quality control record creation and serial number management. Stock can also be marked as either accepted, rejected or inspected so items that don’t meet your standards won’t get sent to customers. Re-inspection and sampling management are also included in Sage X3. 


As with any software program, Sage Business Cloud X3 has its weaknesses. Be sure to keep these factors in mind when you’re making your software selection.

Some of the product limitations include:

  • Navigation is cumbersome when users migrate from the desktop application to the web app
  • The HR module doesn’t provide robust features
  • Doesn’t offer quick access to stock status check functionality
  • Doesn’t support back order entry in sales order forms

Sage Business Cloud X3 Suite Support

Sage Business Cloud X3 offers online tools and courses to help its customers learn more about the program. Clients can also receive assistance from a Sage representative via phone or submit cases online through the Sage Customer Portal.

mail_outlineEmail: Online case submission is available through the Sage Customer Portal. Customers also have access to the online community, Sage City, which is a forum where customers can ask questions and get insight from other users.
phonePhone: Phone support for customers in North America is available from 9 a.m. until 8 p.m. ET Monday-Friday.
schoolTraining: Clients can learn about Sage Business Cloud X3 by taking instructor-led and self-paced courses through Sage University. Support articles and product documentation are also available to help clients learn more about and stay updated on the software.
local_offerTickets: Customers can open tickets online through the Sage Customer Portal.

Cost of Ownership for Sage Business Cloud X3:

License/Subscription Cost On-premise:
  • Perpetual license fee includes an upfront cost to own the software plus IP for a fixed term, along with a server license on top of the named user license, maintenance and support fees, customization, implementation and integration
  • Recurring subscription-based model: per module, per user, per month
  • The monthly subscription price includes access to Sage Business Cloud X3, Sage Business Care support and access to all updates and upgrades
  • Actual licenses and subscriptions for Sage Cloud are also sold through Sage Certified Partners
Maintenance Cost On-premise:
  • Cost is above and beyond the license fee
  • Users have to enter into a maintenance agreement for annual support and maintenance, the cost of which is in the range of 10% to 20% of the original license fee
  • Not included in the subscription cost
  • Additional upgrades and updates are included in the subscription fee via Sage Business Care support
Installation/Implementation Cost On-premise:
  • Cost is above and beyond the upfront license cost
  • Cost is over and above the subscription cost
For both types of deployment:
  • Cost varies based on number of users, system architecture, implementation scope and complexity, company size, industry, additional applications, add-ons and third-party integrations
  • Cost varies depending on who’s providing the implementation services: Sage, in-house or outsourced/third-party
  • Cost varies depending on the implementation partner chosen and is typically charged on a per-hour basis
Customization Cost
  • For both types of deployment, cost varies depending on applications and modules added, such as materials management, sales & order management, financial management, production management and CRM
  • Cost varies depending on data elements to be tracked, UI changes, workflows complexity, dashboard, management and operational requirements
Data Migration Cost/Change Management/Upfront Switching Cost
  • For both types of deployment, cost varies depending on the amount of data to be migrated, availability of migration tools, complexity of data and gaps between the existing system and the new system
Recurring/Renewal Costs On-premise:
  • Annual recurring fees are paid over and above the upfront cost for annual renewal, upgrades, ongoing support and maintenance, customization, third-party integration and training
  • Renewal cost is included in the subscription, based on number of users, add-on user licenses, customization, third-party integration and training

Sage Business Cloud X3 Reviews

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