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Benefits and Insights

Why use Sage Business Cloud X3?

Key differentiators & advantages of Sage Business Cloud X3

  • Efficient Operations: Sage Business Cloud X3 gives users control over various phases of their business such as lead acquisitions, customer shipments and notifications. These processes automate workflows so users don't have to manually input data. For example, when a transaction is completed, Sage crafts an invoice in accordance with that data and transmits it to patrons. 
  • Visualize Data: Create dashboards based on trigger events with this appliance. There are more than 400 standardized reports to choose from and even allows the filtering of predetermined information, permitting users to envision operations and swiftly obtain significant data. 
  • Maintain Compliance:  Remain compliant with various security standards such as LDAP, OAuth2 and SAML2. 
  • Mobile-Friendly: This program is available on Android and iOS devices and contains an HTML5 interface that allows users to modify it for their organization's needs. 

Industry Expertise

Sage Business Cloud X3 is suitable for companies of all sizes conducting business in a variety of industries. It’s available both on-premise and as a cloud-based solution. Some sectors that might especially benefit from this tool include distribution, process manufacturing, discrete manufacturing, chemicals, professional services and food and beverage. The program contains features such as compliance adherence, warehouse monitoring and transportation logistics that are highly relevant to these industries.

Key Features

  • Budgeting and Accounting: Sage Enterprise contains essential accounting functions such as accounts payable and receivable, general ledger, budgeting and fixed asset management. The system allows for an unlimited number of currencies to be used and contains exchange rates to help global companies centralize their finances. Tax management is also included in this tool. 
  • Purchasing: The purchasing tool includes supplier and product management features, purchase requests and supplier invoices among many other components. The tool allows users to monitor the quality of suppliers, manage product serial numbers, take requests for quotation into account and calculate reorder suggestions. 
  • Inventory Management: The inventory management tool has multi-warehouse, multi-company and multi-site support, meaning users may track and manage inventory across various geographic locations. The program also includes quality control features and can assist in the tracking and preparation of stock movements. 
  • Sales Management: Sage Enterprise’s sales management tool enables transactions conducted across different sites to be done automatically. It allows for different prices and discounts to be applied along with also controlling sales quotes and shipment preparation. It assists in the creation of invoices and is compliant with the EU Exchange of goods declaration. 
  • BOM Planning: BOM management is a component of the production management tool that allows users to conduct changes for a product and BOM. With this system, users may control the use of a product in different flows, such as sales, manufacturing, subcontracting and stock issues. Mass maintenance and a view of current bills of material are also provided. 
  • Shop Floor Control: Sage Enterprise’s shop floor control component accounts for direct and indirect labor. Users can also track actual and elapsed time spent working on various tasks. Important labor factors such as break time entry and attendance are included to help ensure that time is being used efficiently and appropriately. 
  • Quality Control: This system supports the management of expiration dates, quality control record creation and serial number management. Stock can also be marked as either accepted, rejected or inspected so items that don’t meet standards won’t get sent to customers. Re-inspection and sampling management are also included in Sage Enterprise. 


Limitations

As with any software program, Sage Business Cloud X3 has its weaknesses. Be sure to keep these factors in mind when making a software selection.

Some of the product limitations include:

  • Navigation is cumbersome when users migrate from the desktop application to the web app
  • The HR module doesn’t provide robust features
  • Doesn’t offer quick access to stock status check functionality
  • Doesn’t support back order entry in sales order forms


Sage Business Cloud X3 Suite Support

Sage Business Cloud X3 offers online tools and courses to help its customers learn more about the program. Clients can also receive assistance from a Sage representative via phone or submit cases online through the Sage Customer Portal.


mail_outlineEmail: Online case submission is available through the Sage Customer Portal. Customers also have access to the online community, Sage City, which is a forum where customers can ask questions and get insight from other users.
phonePhone: Phone support for customers in North America is available from 9 a.m. until 8 p.m. ET Monday-Friday.
schoolTraining: Clients can learn about Sage Business Cloud X3 by taking instructor-led and self-paced courses through Sage University. Support articles and product documentation are also available to help clients learn more about and stay updated on the software.
local_offerTickets: Customers can open tickets online through the Sage Customer Portal.


Cost of Ownership for Sage Business Cloud X3:

License/Subscription CostOn-premise:
  • Perpetual license fee includes an upfront cost to own the software plus IP for a fixed term, along with a server license on top of the named user license, maintenance and support fees, customization, implementation and integration
Cloud-based/SaaS:
  • Recurring subscription-based model: per module, per user, per month
  • The monthly subscription price includes access to Sage Business Cloud X3, Sage Business Care support and access to all updates and upgrades
  • Actual licenses and subscriptions for Sage Cloud are also sold through Sage Certified Partners
Maintenance CostOn-premise:
  • Cost is above and beyond the license fee
  • Users have to enter into a maintenance agreement for annual support and maintenance, the cost of which is in the range of 10% to 20% of the original license fee
Cloud-based/SaaS:
  • Not included in the subscription cost
  • Additional upgrades and updates are included in the subscription fee via Sage Business Care support
Installation/Implementation CostOn-premise:
  • Cost is above and beyond the upfront license cost
Cloud-based/SaaS:
  • Cost is over and above the subscription cost
For both types of deployment:
  • Cost varies based on number of users, system architecture, implementation scope and complexity, company size, industry, additional applications, add-ons and third-party integrations
  • Cost varies depending on who’s providing the implementation services: Sage, in-house or outsourced/third-party
  • Cost varies depending on the implementation partner chosen and is typically charged on a per-hour basis
Customization Cost
  • For both types of deployment, cost varies depending on applications and modules added, such as materials management, sales & order management, financial management, production management and CRM
  • Cost varies depending on data elements to be tracked, UI changes, workflows complexity, dashboard, management and operational requirements
Data Migration Cost/Change Management/Upfront Switching Cost
  • For both types of deployment, cost varies depending on the amount of data to be migrated, availability of migration tools, complexity of data and gaps between the existing system and the new system
Recurring/Renewal CostsOn-premise:
  • Annual recurring fees are paid over and above the upfront cost for annual renewal, upgrades, ongoing support and maintenance, customization, third-party integration and training
Cloud-based/SaaS:
  • Renewal cost is included in the subscription, based on number of users, add-on user licenses, customization, third-party integration and training

Sage Business Cloud X3 Reviews

Average customer reviews & user sentiment summary:

58 reviews

80%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • Seamless Interface: Of the users who discussed the user interface, 45% said it was easy to use.
  • Flexible: Nearly 85% of users stated that the system is customizable and flexible.
  • Vast Amount of Features: This software is equipped with an abundant amount of features including a dashboard, reporting, inventory management, accounting, and fixed assets, according to 76% of users.

Cons

  • Old-Fashioned Design: Roughly 54% of users stated Sage Business Cloud X3 has a clunky implementation process and an old-fashioned design.
  • Unexpected Error Messages: According to 76% of users, vague and unexpected error messages appear far too often.

Researcher's Summary:

Sage Business Cloud X3 is a manufacturing software that has a simple interface for even the most inexperienced users. It's configurable to meet unique business needs and is equipped with bountiful features such as accounting, reporting, fixed assets, inventory management and more. Although some users say the design is old-fashioned and they receive too many error messages, Sage Business Cloud X3 is still a productive and robust tool to implement.

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