Benefits and Insights

Why use Oracle E-Business Suite?

Key differentiators & advantages of Oracle E-Business Suite

  • Customer Relationship Management Oracle E-Business Suite family of Customer Relationship Management applications provides a single, global basis of information that ensures all selling channels are aligned with corporate objectives. 

  • Service Management Oracle E-Business Suite family of Service Applications provides true information-driven customer service—service that enables your agents and technicians to meet and exceed customer expectations by empowering them with information that is consistent, accurate, and actionable. 

  • Financial Management Oracle E-Business Suite Financials allow you to work smarter, increase efficiency and reduce back-office costs with standardized processes for shared services, productivity tools, and integrated performance management.

  • Human Capital Management Oracle's E-Business Suite Human Capital Management delivers a robust set of best-in-class human resources functionality that enables you to increase productivity, accelerate business performance, and lower your cost of ownership. 

  • Project Portfolio Management The Oracle E-Business Suite family of Oracle Projects applications supports the full lifecycle of project and portfolio management with a single, accurate view of all project-related activities and industry leading functionality allows users to select the best portfolio of initiatives. 

  • Advanced Procurement Oracle Advanced Procurement is the integrated suite of applications that dramatically cut all supply management costs. Oracle Advanced Procurement reduces spending on goods and services, streamlines procure-to-pay processes, and drives policy compliance. 

  • Supply Chain Management The Oracle E-Business Suite Supply Chain Management family of applications integrates and automates all key supply chain processes, from design, planning and procurement to manufacturing and fulfillment, providing a complete solution set to enable companies to power information-driven value chains. 

  • Value Chain Planning Oracle Value Chain Planning is a best-in-class, and complete planning solution built on a common foundation that leverages pre-built integration with both Oracle E-Business Suite, and JD Edwards EnterpriseOne. 

  • Value Chain Execution Oracle's Value Chain Execution suite is a comprehensive set of supply chain execution applications that work together to provide Oracle customers with a broad array of logistics capabilities. The VCE suite provides users unprecedented flexibility in how they purchase, design, implement and manage their supply chain solutions.
Cost of Ownership

Typical cost structure for Oracle E-Business Suite:

License/Subscription Cost


  • License fee includes an upfront fee to own the software plus IP for a fixed term
  • Cost will vary based on the number and type of users – application user, named user plus, monitored user – cost of goods sold, number of processors, number of employees, workstations and modules opted for
  • Software License Update and Support are over and above the license fees

Term-based licensing model is also available for Oracle E-Business Suite ERP, the On-Premise model

  • Price of the Term license is based on a specific percentage of the license price
  • Annual term licenses are available from 1 to 5 years: 1 year – 20% of list price, 2 years – 35% of list price, 3 years – 50% of list price, 4 years – 60% of list price and 5 years – 70% of list price
  • Support price for term license is 22% of the list price


  • Based on subscription fee model – per month per user
  • Cost will vary based on the number of users, number of records being added, number of modules and types of modules being opted for
  • Oracle has no plans to offer SaaS-based solution for Oracle E-Business Suite
  • Oracle customers who already own Oracle E-Business Suite licenses may use the Oracle Cloud to host instances of their applications
Maintenance Cost

Oracle Managed Cloud Services (OMCS) provides managed services to users running Oracle E-Business Suite on Oracle Cloud or On-Premise


  • Support and upgrades are over and above the license cost
  • Software Updates Licenses & Support are provided to customers with right to product upgrades plus 24X7 technical support
  • The support is available for 5 years from the release date of the product
  • Product Upgrades includes upgraded versions of software, maintenance releases, and patches
  • Web-based support is provided via OracleMetaLink. The features of MetaLink include proactive notifications, customized home pages, technical libraries and forums, product life-cycle information, a bug database and the ability to log technical assistance requests


  • Cost is included in the subscription cost
  • Oracle cloud resources and services are available on a subscription basis to Oracle customers
  • Customers who already own Oracle E-Business Suite product licenses may use their Oracle Cloud subscription to provision and deploy Oracle E-Business Suite instances on the Oracle Cloud
  • Once a customer acquires a subscription to Oracle Cloud, no additional Oracle E-Business Suite license or usage license is required

For both types of deployments, Oracle Support Services – OSS offers Advanced Customer Support to provide an enhanced level of support to Oracle customers

  • Advanced Customer Support delivers tailored, flexible support solutions built to meet the customers' specific business requirements
  • Customers/users have the flexibility to purchase standard or combine standard services with specific offerings to provide a full solution
  • Cost is over and above the license cost and subscription cost

OSS also offers Extended Support to customers with current Software Updates, Licenses and Support for products which can be extended for a further 3 years, past the initial 5 years from the general availability date of the product

  • Extended Support offers updates, fixes, security alerts, upgrade scripts, technical support, tax, legal and regulatory updates

Extended Support fees consist of the prior year's fee for Software Updates & Support plus the applicable renewal adjustment, plus an additional fee based on the year. Additional fees are as follows:

  • Year 6 after product release: 10% of current year's Software Update License & Support
  • Year 7 after product release: 20% of current year's Software Update License & Support
  • Year 8 after product release: 20% of current year's Software Update License & Support

OSS offers Sustaining Support which is offered in Year 9. It provides technical support – access to Oracle online and call-center support plus rights to future products for as long as the customer is purchasing support

  • Sustaining support is charged as per renewal pricing
  • Sustaining Support provides technical support, access to MetalLink/Customer Connection, major products and technology releases plus pre-existing fixes

Oracle offers Incident Server Support Packages to provide incident web-based support for limited product sets such as Oracle Database Server Support Packages, Oracle Database Enterprise Edition, Oracle Application Server Support Packages

Installation/Implementation Cost Cost is over and above the upfront cost or the subscription cost
Customization Cost Cost will vary depending on the functional requirements being added as an add-on or modules being added based on business requirements such as Oracle CRM, Oracle Financial, Oracle SCM, Oracle Procurement, Service Management, Oracle Value Chain Planning and Oracle HRMS
Data Migration Cost/Change Management/Upfront Switching Cost Cost will vary depending on the current software being used, amount of data to be migrated, availability of migration tools, complexity of data and gaps between the existing system and the new system
Training Cost
  • Cost is over and above the upfront cost or the subscription cost
  • Cost will vary depending on the type of training format opted by users such as Training on Demand, Classroom Training or Live Virtual Training
  • Oracle E-Business Suite Training is provided to users based on their requirements
  • Users can also obtain iLearning Subscription at $55 per hosted named user license for minimum one year which should be equivalent to $5,000
Recurring/Renewal Costs
  • On-Premise: Cost includes price paid for renewal of software update & license support services, customization cost, support, and training services opted for
  • Cloud-based/IaaS: Cost is equivalent to the subscription fees paid monthly based on number of users, customization cost and support services along with training support services opted
Pricing Details
Product Name Description Price/Details
Pricing for Oracle E-Business Suite What is the cost of the software?
  • Price Range: Starting from $12,000 to $350,000 per annum
  • No of Installations: 20,000+
  • User Range: 25 – 1000+
Deployment Options What options are available for product deployment? Cloud-based/SaaS
Deployment Options What is the pricing model?
  • On-Premise
  • Cloud-based/IaaS/PaaS
Pricing Model What is the pricing model?
  • License-based
  • Subscription-based
Minimum Commitment Is there a minimum monthly or yearly commitment required for purchase? Minimum commitment of 1 year is required
Custom Quote Is there an option of requesting custom quote? Available
Free Trial Does the vendor provide a free trial option? No
Product Limitations

Some of the product limitations include:

  • Not greatly compatible with Google Chrome. However, it works well with IE and Firefox
  • Does not offer robust reporting capabilities as reports are generated in basic ASCI text formats, rather than a spreadsheet or PDF file
  • Does not support eCommerce functionality
  • Lacks features related to capital and fixed assets management
  • Does not help users with lean manufacturing, sampling and change control

QAD Cloud ERP: Starting at $250/user/month

Kenandy Cloud ERP: Starting at $200/user/month

Sage X3 ERP: Starting at $2,600/license

Pricing for ERP Software

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