Benefits and Insights

Why use Oracle E-Business Suite?

Key differentiators & advantages of Oracle E-Business Suite

  • Flexibility:  With a vast range of functionality available in each module of Oracle E-Business Suite, users can build a system that’s most ideal for their unique business. The scalable cloud infrastructure makes this system friendly for growing companies with evolving business models. 
  • Interoperability: The integratable modules of Oracle E-Business Suite can seamlessly work together and exchange information across the entire business. This allows for a single source of data, improved communication and increased productivity.  
  • Mobility:  Designed to meet the needs of the modern mobile user, the system offers applications that can be easily used on a range of devices. This allows users to access and leverage system capabilities while they’re on the run. 
  • Continuous Upgrades: With the Oracle Applications Unlimited strategy, Oracle E-Business Suite distributes continuous upgrades to its applications. This ensures that your system will always be up-to-date, and in addition, extends the value of your software investment.  

Industry Expertise

First released 30 years ago with solely financial capabilities, Oracle E-Business Suite has since expanded its breadth. It currently combines the functionality of enterprise resource planning (ERP) software, customer relationship management (CRM) software, human resources (HR) software and supply chain management (SCM) software. The system is comprised of several modules and each module offers a number of applications that customers can pick and choose from to ultimately build their complete system.

Oracle E-Business Suite is suitable for businesses of all sizes in a wide range of industries.

Key Features

  • Order Management: With 19 different applications, Oracle E-Business Suite provides users with a range of order management solutions to choose from. The standard order management module supports tailored, automated fulfillment processes and captures multi-channel demand. Other order management applications specialize in business activities such as marketing, quoting, sales contracts, trade management, revenue management and more.  
  • Logistics: The logistics module consists of applications for inventory management, yard management, landed cost management and warehouse management. It also offers mobile supply chain applications that can be used on a smartphone or tablet as well as ruggedized handheld and vehicle-mounted radio frequency (RF) devices for more demanding operations.  
  • Procurement:  From Oracle iProcurement, a self-service requisitioning application that controls employee spending, to Oracle Services Procurement, an enterprise application that offers oversight for services spending, the Procurement module offers a range of functionality. The rest of the eleven procurement applications available cover contract lifecycle management for the public sector, purchasing, spend classification, supplier network, procurement contracts, services contracts, sourcing and supplier lifecycle management.  
  • Projects: Oracle E-Business Suite offers a variety of project management solutions, including project billing, project contracts, project planning and control, project resource management, project collaboration, project costing and project portfolio analysis. These applications are meant to optimize and control the financial aspects of project management. 
  • Manufacturing: With a whopping 24 applications for manufacturing, the suite supports a wide range of manufacturing needs. From basic functionality, such as shop floor management, to more advanced capabilities, such as information discovery applications for optimizing financial operations, Oracle offers a variety of manufacturing solutions at differing levels of complexity. In addition, there are specific applications available for process industries and discrete manufacturing. 
  • Asset Lifecycle Management: The asset lifecycle management module offers a basic assets application, Oracle Assets, as well as enterprise asset management and complex maintenance repair and overhaul.  
  • Service: Users can manage a range of customer service responsibilities with the Oracle Service offerings. From an email center that can process a high volume of incoming messages to field services that can automate the process of dispatching technicians, there’s functionality available for different styles of customer service. For users that desire web-accessible, automated customer service, Oracle iSupport provides a self-service web portal that delivers self-service functionality to customers and employees 24/7. 
  • Financials: The Oracle Financials module is yet another solution that offers comprehensive functionality. The group of 20 applications range from a standard general ledger to an accounting hub for a single source of oversight over accounting operations. Other applications include but are not limited to credit management, Oracle Treasury for managing global treasury operations, receivables, payables, cash management, lease and finance management and advanced collections.  
  • Human Capital Management (HCM): Oracle HCM offers a handful of solutions that deliver a robust set of human resources functionality. In addition to the two HCM suites, there’s also applications for workforce management, talent management and workforce delivery service.  

Suite Support

Oracle offers online customer support through its My Oracle Support portal and Oracle Support Knowledge Base.
mail_outlineEmail: There is no support email available at this time.
phonePhone: Call 1.800.888.6812 for technical issues.
schoolTraining: The Oracle E-Business Suite Learning Center is a digital learning tool available by subscription. Another training resource is the Oracle E-Business Suite Documentation Web Library which provides information on the latest technologies and product documentation.
local_offerTickets: Users can submit, update and review Service Requests on the My Oracle Support portal.

Oracle E-Business Suite Reviews

Average customer reviews & user sentiment summary:

753 reviews


of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.


  • Integration: With 80% of reviewers happy with the integration capabilities provided by the system, Oracle E-Business Suite users can expect a connected system and therefore seamless business processes.
  • BI and Reporting: All users that mentioned BI and reporting capabilities in their review were happy with the tool.
  • Navigation: Despite some complaints relating to a lack of user-friendliness, 60% of reviewers said that the system’s modern interface made for good navigation.


  • User Experience: Almost 70% of respondents spoke negatively about the user experience, with complaints relating to a lengthy, difficult training process.
  • Performance: All reviewers that spoke on the system’s performance said that bugs and slow-loading pages are an issue for them.
  • Support: Slightly more than 50% of reviewers said that they had negative experiences with the customer support team, experiencing issues such as delays in response, especially for non-critical issues.

Researcher's Summary:

Oracle E-Business Suite provides business insights as well as business process optimization with cutting edge reports, modern navigation and seamless integration. These strong capabilities are met with some issues relating to user experience, performance and lackluster customer support. Users should prepare for these challenges with internal IT support.

User Sentiment i

Based on 753 reviews:

Add your rating:

Pricing for ERP Software

Your review has been submitted
and should be visible within 24 hours.
Your review

Rate the product

Company Details

mandatory fields