Benefits and Insights

Why use Microsoft Dynamics AX?

Key differentiators & advantages of Microsoft Dynamics AX

- Retail Give customers omni-channel solutions, how, when, and where they shop. - Services Manage client projects better than ever by ensuring that your teams are on the same page. - Manufacturing Enterprise resource planning (ERP) designed specifically for manufacturing operations can include supply chain management and finance, manufacturing resource planning (MRP), human resources, and operations management. - Public sector Instant-on solutions evolve with your needs, help trim costs, and increase transparency.
Microsoft Dynamics AX
Cost of Ownership

Typical pricing/cost structure for Microsoft Dynamics AX:

License/Subscription Cost Includes subscription license (SL) for every internal user who accesses the AX service, which ranges from User SLs (mix and match between self-service, task, and enterprise) and a Device SL, where one can buy a license for a device used by multiple individuals
Maintenance Cost
  • Basic technical break/fix support is included for purchase through Volume Licensing
  • Customers purchasing direct from a CSP (cloud solution provider) will be provided support directly through the partner
  • Additional support can be purchased or provided by the Dynamics Partner
Installation/Implementation Cost
  • On-premises solution: Server installation + local installation
  • Cloud-based solution: None
Customization Cost One development/TEST instance is provided for the life of the customer, one Standard Acceptance Testing Instance for the first three months in the subscription cost
Data Migration Cost/Change Management/Upfront Switching Cost Dependent on your current software, amount of data to be migrated, complexity of the data fields, level of automation and data migration tools to be utilized for transfer of data from the old to the new software
Training Cost Will depend on the number of training hours and the type of training (online, on-site or any other)
Recurring/Renewal Costs Annual recurring fees to be paid over and above the upfront cost for annual renewal, upgrades and on-going support
Pricing Details
Category Description Price/Details
Subscription Cost Includes Production instance, Azure infrastructure, 10GB storage, one development/TEST instance provided for the life of the customer, one Standard Acceptance Testing Instance for the first three months, disaster recovery, Integrated Power BI and Cortana Analytics
  • Enterprise User: $185 per user/month
  • Task User: $30 per user/month
  • Self-Service User: $8 per user/month
Deployment Options What options are available for product deployment? Cloud-based/SaaS and On-Premise
Pricing Model What is the pricing model? Subscription-based and Licensing
Minimum Commitment Is there a minimum monthly or yearly commitment required for purchase? Minimum 20 users for Enterprise user license
Custom Quote Is there an option of requesting custom quote? Yes
Free Trial Does the vendor provide a free trial option? No
Product Limitations

Some of the product limitations include:

  • Ecommerce and shipping are not integrated in the primary application
  • UI is not user-friendly
  • Allows vendor to manage stock level only through a third party app
  • User interface is relatively less user friendly compared to other similar solutions
  • Does not integrate with social platforms - Microsoft is extremely behind in recognizing and delivering Enterprise 2.0 and social business solutions

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