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Benefits and Insights

Why use Infor M3?

Key differentiators & advantages of Infor M3

  • Flexible and Scalable: Meets the needs of users’ businesses with high computing power and scalability for resources.  
  • Security: Supported by Amazon Web Services, making it secure with very low downtimes.  
  • Global Solution: Provides global financial visibility. It has multi-company, multi-site, multi-currency, multi-country and multi-language capabilities. Available in 23 languages and has support for 46 countries.  
  • Supports Core Business Processes: Supports customer sales, financial management, manufacturing, supply chain planning and execution, procurement management and service, rental and equipment management.  
  • Supports Multiple Business Models: Supports complex business models for manufacturing, service, rental and distribution. Manages complex products and includes attribute-based and configured kits. It supports make-to-stock (MTS), configure-to-order (CTO) and make-to-order(MTO). Enables after-sales service and multi-channel sales.  
  • Easy-to-Use User Interface: Creates role-based and personalized home pages. It also supports business collaboration with the help of alerts and workflows. Accessible via multiple devices and browsers.  
  • Low Total Cost of Ownership: Has a shared infrastructure that lowers users' total cost of ownership by lowering operating expenses, reducing implementation costs and time and removing the need for on-premise maintenance.  
  • No More Upgrades: Maintained in the cloud, removing the need for upgrades that on-premise software requires.  
  • Access to Innovation: Adds new functions regularly, and lets users try them out in a test environment before including the feature in their production environment.  

Industry Expertise

Over 1000 businesses use Infor M3 to connect employees, customer data, business processes, supplier data and devices in specific ways relevant to their tasks and roles. It provides critical alerts and role-based insights to ensure smooth business operations. Gartner named Infor CloudSuite a visionary in its 2020 Magic Quadrant for Cloud ERP for product-centric enterprises.

Key Features

Infor M3 has deep industry capabilities built in the following industries:

  • Chemicals: Has a suite of offerings specifically for the chemicals industry.  
    • Allows for the planning of by-products and co-products.
    • Lets users optimize their formulas.
    • Supports traceability and quality management protocols.
    • Has templates to manage regulatory compliance.
    • Has features for tank liquid management.
  • Distribution: Has features of support end-to-end distribution management.  
    • Supports order fulfillment across multiple channels.
    • Provides support for rebate management and value-added services.
    • Helps with warehouse, inventory and transportation management.
    • Supports traceability and lot-allocation.
  • Equipment:  Supports the entire equipment lifecycle with relevant features.  
    • Supports pricing, discounts, quoting and complex configuration.
    • Lets users forecast for replacements.
    • Also helps with mobile field service and rental management.
    • Helps users deliver, move and pick-up equipment.
  • Fashion: Handles inventory for fashion industries.  
    • Handles both style and not-in-style items.
    • Lets users sort by flexible style, fit, color and size matrix by product.
    • FSupports lot tracking for ethical sourcing.
    • Gives users support for kitting and pre-packs.
    • Supports automated planning, forecasting and assortments.
  • Food and Beverage: Supports the following features in the food and beverage.  
    • Provides visibility to raw materials and ingredient inventory.
    • Also provides traceability from the start to the end of the product life cycle.
    • Helps in producing scheduling and planning.
    • Helps users manage seasonality and shelf-life.
    • Provides guidance on regulatory compliance.

Limitations

Some of the product limitations include:

  •  Implementation time takes more time for objective reasons.  
  •  Users have some trouble communicating with users in China. 
  •  Navigation is not user friendly. 

Suite Support

Infor M3’s support portal, Concierge, helps customers with personalized information about their solutions and services, opens support tickets, searches for knowledge bases, product roadmaps, project details, self-help guides and it also supports an education portal.

mail_outlineEmail: Email support is not available.
phonePhone: Call toll-free number 1-877-772-4111 for support. For sales, users from the US can call +1-800-260-2640.
schoolTraining: Learning solutions are customized for every stage of the customer’s product lifecycle and include implementation, application advancement or upgrading. Infor Campus includes self-directed, e-learning courses and registration for instructor-led sessions. It also has Campus Plus Memberships that give customers access to e-learning, course workbooks and recordings. Its education services include Infor TechEd, a hands-on technical training conference, certification and tailored services.
local_offerTickets: Users can log an incident through Infor M3’s support portal at https://concierge.infor.com.

Infor M3 Reviews

Average customer reviews & user sentiment summary:

120 reviews

75%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • User Friendly: The system is easy to use and intuitive, as noted by approximately 91% of users who mention the system’s usability.
  • Functionality: Infor M3 offers a robust suite of successful project management tools, as reported by 92% of the users who mention the product’s functionality.
  • Collaborative: About 95% of users noted that this system helps bridge the gaps between remote teams and quickly coordinate users.
  • Integrations: Available integrations help add value to the base product, as reported by 100% of reviewers who mention integrations.

Cons

  • User Interface: About 66% of users who mentioned the interface noted that it is old and needs a redesign.
  • Implementation: The physical implementation process misses the mark, and can be difficult according to 77% of reviewers who mention implementation.

Researcher's Summary:

Infor M3 provides a full-suite ERP solution that ranks high on usability and functionality. Some users think that documentation would make the tool easier to use. It supports multi-lingual and multi-currency operations. Most users think it lets them customize the tool according to their requirements. Also, a few users find it difficult to learn and get used to. Support is prompt. It is highly configurable, but a consultant may be required to implement it.

User Sentiment i

Based on 120 reviews:

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