Benefits and Insights

Why use Dynamics 365 Business Central?

Key differentiators & advantages of Dynamics 365 Business Central

  • Centralized Data: Dynamics 365 Business Central leans in to the essence of ERP software — data centralization. For example, the system’s contract management program maintains a shared database of customers and prospects that can be customized and filtered. The program also removes any duplicates found in the system, which is especially helpful when you have multiple people entering prospect information or liaising with customers. Customized dashboards and visualizations are also available for insights developed across your company. 
  • Accessibility: This software is available either on-premise or as a cloud-based ERP. If you opt to go with a cloud deployment, the solution will be accessible to your employees anytime and anywhere as long as an internet connection is available. This broadly increases the scope of where your employees can complete their duties and access pertinent information. 
  • Forecasting: Dynamics 365 Business Central contains forecasting tools that include the use of historical demand to estimate future demand. This is helpful because it can improve efficiency, reduce spoilage and improve the likelihood that you will be able to fulfill orders from customers. 
  • Simple Integration: As a Microsoft product, Dynamics 365 Business Central is well poised for integration. The software can work with programs such as Word and Excel and is also available across iOS, Android and Windows devices. Microsoft offers a wide variety of software solutions that can be connected to Dynamics 365 Business Central, such as Dynamics 365 for Sales. 
  • Collaboration: Dynamics 365 Business Central provides visibility and control over multiple production sites. This allows you to collaborate with employees located in that facility to determine benchmarks such as optimal inventory level. Additionally, because of Dynamics 365 Business Central’s availability as a cloud-based solution, it is easy for employees to collaborate on and access materials whether they are in a corporate office or at a production facility. 
  • Security: With this program, you can configure user access to different components of the software. For example, if you don’t want an account representative to have visualization of the payroll, you can limit the scope of a user’s access to the application. Disaster recovery tools also assist with security measures. 

Industry Expertise

Dynamics 365 Business Central is a suitable program for companies spanning a range of industries. The solution is currently used by more than 100,000 businesses globally to assist with workflows such as financial management, supply chain management and customer relationship management. It is available both on-premise and as a cloud-based solution and is geared toward small and medium-sized businesses.

Key Features

  • Sales Order Management: Dynamics 365 Business Central’s sales order management module allows you to alter quantity available amounts based on posted invoices. You can also use the program to create prepayment invoices and to manage partial shipments. 
  • Analysis Reports: The analysis reports tool is based on helping decisionmakers within your company gain meaningful insights that will positively influence daily decisions. With this customizable tool, you can use factors such as customers, items and vendors to view information such as inventory turnover and customer behavior. You can also use this tool to more accurately pinpoint problems across your business that are creating bottlenecks or inefficiencies. 
  • General Ledger: Accounting and financial reporting tools are a commonly requested feature in ERP software. Dynamics 365 Business Central offers a general ledger in its base package that includes internal and external reporting tools, ability to export data in various formats, employee ledger entries, linking to external documents and reporting in your company’s preferred currency format. 
  • Requisition Management: Dynamics 365 Business Central’s Requisition Worksheet allows you to optimize your inventory based on factors such as predicted demand and material availability. You can also set minimum and maximum quantity levels to determine a reordering point in your manufacturing center. 
  • Multi-Site Functionality: With this software, you can track inventory levels across multiple distribution centers, warehouses, production plants, showrooms and more. You can also track inventory as it moves from different locations while accounting for its value during transit. 
  • Contact Management: The contact management feature allows you to input and maintain a list of your business contacts and prospects. The tool lets you know when duplicate contact information is entered, enables you to issue quotes or sales documents, allows for the categorization of people associated with a specific contact and segments people based on profiling questions. 
  • Optical Character Recognition (OCR): Dynamics 365 Business Central includes support for Kofax Invoice Capture Service (ICS) out of the box. This tool can take information from unstructured PDFs, extract it, and turn it into structured data. 
  • Currency Exchange Rates: This system allows you to update currency exchange rates as they shift. This can be done either manually or automatically. Dynamics 365 Business Central supports Yahoo and European Central Bank (ECB) currency feeds out of the box, but you can add other currencies to the tool using the currency exchange rates setup. 


Dynamics 365 Business Central comes with plenty of benefits and capabilities, but there are a few limitations. At the time of this review’s publication, these are the limitations of the solution based on user feedback:

  •  The interface is not intuitive and looks dated  
  •  Overall performance is sluggish and experiences glitches 

Suite Support

There are three support options available for on-premise Dynamics 365 Business Central - the Enhancement Plan, Advantage Plus Plan and Premier Support. These plans differ in price and other factors such as response time, available training and forum access. Depending on how extensive the needs of your business are and how much experience your team has with software deployment, you may opt for a more broad support package.

mail_outlineEmail: Online support is available through the Dynamics 365 Business Central Forum and the Dynamics Community. Customers can also log incidents online by submitting a Technical Support Request.
phonePhone: Issues can be logged via phone by calling Technical Support. Phone numbers and availability varies by region. In the United States, support is available from 8:00 a.m. until 8 p.m. on Mondays, Wednesdays and Fridays in your local time zone and from 10 a.m. until 8 p.m. on Thursdays. Severity A cases receive 24/7 technical support through the Advantage Plus Plan and Premier Support.
schoolTraining: Unlimited online training is available with all support plans. Users can access Microsoft Learn, which allows you to take courses on Dynamics 365 Business Central. Through this system, you can earn points and levels as you take more classes. Community forums are also available for those with the Advantage Plus Plan or Premier Support.
local_offerTickets: Tickets can be submitted online. Response time varies depending on your support package. For example, the fastest response time for the Advantage Plus Plan is two hours. 24/7 Technical Support is also available online to assist with any issues that you encounter.

Dynamics 365 Business Central Reviews

Average customer reviews & user sentiment summary:

357 reviews


of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.


  • Easy to Learn: Precisely 53% of users say the system has a simple implementation process and helpful training materials.
  • Extensive Features: Features include BOM management, finance management, document management, reporting, search filters, accounting and other modules, according to 79% of users.


  • User Interface: Of the users who discussed the interface, 46% said it was not intuitive and the layout is old-fashioned.
  • Glitchy Performance: Approximately 67% of users said the program's overall performance is slow and glitchy.

Researcher's Summary:

Microsoft Dynamics 365 Business Central is a manufacturing software that has an extensive amount of features including BOM management, finance management, reporting and others that users believe are necessary and extremely helpful in production. They also believe that the functions were everything they needed in an ERP. The interface is easy to learn, but some users find that it has an old-fashioned layout. Some users also find that the overall performance is slow and glitchy, especially after receiving updates. Overall, Microsoft Dynamics 365 Business Central is a helpful and effective tool.

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