[Home](https://www.selecthub.com/) \> [Customer Experience](https://www.selecthub.com/category/customer-experience/) \> [Enterprise Feedback Management Software](https://www.selecthub.com/c/enterprise-feedback-management-software/) \> [HappyOrNot](https://www.selecthub.com/p/enterprise-feedback-management-software/happyornot/) \> HappyOrNot Alternatives # Top HappyOrNot Alternatives & Competitors For 2026 Last Updated: June 16th, 2026 Looking for alternatives to [HappyOrNot](https://www.selecthub.com/p/enterprise-feedback-management-software/happyornot/)? Leveraging crowdsourced data from over 1,000 real [Enterprise Feedback Management Software](https://www.selecthub.com/c/enterprise-feedback-management-software/) selection projects based on 400+ capabilities, we present a comparison of HappyOrNot to leading industry alternatives like XM Discover, FeatureOS, Mopinion, and SmileBack. Remove Add to Compare Select Product Alchemer Mobile Alida Canny Delighted EVAA FeatureOS HappyOrNot Mopinion Simplesat SmileBack Survicate Tracx XM Discover [![HappyOrNot Software Tool](https://cdn.selecthub.com/products/37e82b59af48f2014f73b0a869ebac36-719628b8cbb80c92f3834cee8ace9761/resources/normal/logo.png?1740054840)](https://www.selecthub.com/p/enterprise-feedback-management-software/happyornot/) [ ![Product Awards](https://www.selecthub.com/display/images/awards_badge.svg) ](#awards-section) Remove Add to Compare Select Product Alchemer Mobile Alida Canny Delighted EVAA FeatureOS HappyOrNot Mopinion Simplesat SmileBack Survicate Tracx XM Discover [![XM Discover Software Tool](https://cdn.selecthub.com/products/f81398ac7249eab440df0219892f3dd5-573442f9c9def7f4c7fb2e0fa2c5f8c1/resources/normal/logo.png?1735635496)](https://www.selecthub.com/p/enterprise-feedback-management-software/xm-discover/) Remove Add to Compare Select Product Alchemer Mobile Alida Canny Delighted EVAA FeatureOS HappyOrNot Mopinion Simplesat SmileBack Survicate Tracx XM Discover [![FeatureOS Software Tool](https://cdn.selecthub.com/products/2a3e953a5e3d81e67945bce5519f84c8-11deaf632d284d89682cc635aaffeef1/resources/normal/logo.png?1740760655)](https://www.selecthub.com/p/enterprise-feedback-management-software/featureos/) [ ![Product Awards](https://www.selecthub.com/display/images/awards_badge.svg) ](#awards-section) Remove Add to Compare Select Product Alchemer Mobile Alida Canny Delighted EVAA FeatureOS HappyOrNot Mopinion Simplesat SmileBack Survicate Tracx XM Discover [![Mopinion Software Tool](https://cdn.selecthub.com/products/1dfd06d3b151a21b879f3710d6b49786-d484e0d270b50285a2c2df6e282817cc/resources/normal/logo.png?1740760391)](https://www.selecthub.com/p/enterprise-feedback-management-software/mopinion/) Remove Add to Compare Select Product Alchemer Mobile Alida Canny Delighted EVAA FeatureOS HappyOrNot Mopinion Simplesat SmileBack Survicate Tracx XM Discover [![SmileBack Software Tool](https://cdn.selecthub.com/products/7fa37b4aadce3de52314aa3ff5c6673d-bb5501e6f91f1ca896fa181df6e24b00/resources/normal/logo.png?1740758468)](https://www.selecthub.com/p/enterprise-feedback-management-software/smileback/) [ ![Product Awards](https://www.selecthub.com/display/images/awards_badge.svg) ](#awards-section) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Enterprise+Feedback+Management+Software&product%5Fname=HappyOrNot&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F37e82b59af48f2014f73b0a869ebac36-719628b8cbb80c92f3834cee8ace9761%2Fresources%2Fnormal%2Flogo.png%3F1740054840) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Enterprise+Feedback+Management+Software&product%5Fname=XM%2BDiscover&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Ff81398ac7249eab440df0219892f3dd5-573442f9c9def7f4c7fb2e0fa2c5f8c1%2Fresources%2Fnormal%2Flogo.png%3F1735635496) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Enterprise+Feedback+Management+Software&product%5Fname=FeatureOS&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F2a3e953a5e3d81e67945bce5519f84c8-11deaf632d284d89682cc635aaffeef1%2Fresources%2Fnormal%2Flogo.png%3F1740760655) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Enterprise+Feedback+Management+Software&product%5Fname=Mopinion&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F1dfd06d3b151a21b879f3710d6b49786-d484e0d270b50285a2c2df6e282817cc%2Fresources%2Fnormal%2Flogo.png%3F1740760391) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Enterprise+Feedback+Management+Software&product%5Fname=SmileBack&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F7fa37b4aadce3de52314aa3ff5c6673d-bb5501e6f91f1ca896fa181df6e24b00%2Fresources%2Fnormal%2Flogo.png%3F1740758468) ### Product Insights Product Ranking ## #8 among all Enterprise Feedback Management Software ## #4 among all Enterprise Feedback Management Software ## #14 among all Enterprise Feedback Management Software ## #13 among all Enterprise Feedback Management Software ## #9 among all Enterprise Feedback Management Software [Find out who the leaders are](https://pmo.selecthub.com/request-custom-scorecard?post%5Ftype=alt%5Farticle&name=enterprise-feedback-management-software%5F%5Fhappyornot&category%5Fslug=enterprise-feedback-management-software&product%5Fslug=happyornot) Price Starts From Custom Quote i Free Trial is unavailable → Custom Quote i Free Trial is unavailable → $60 Monthly [Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=FeatureOS&category=Enterprise Feedback Management Software&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/2a3e953a5e3d81e67945bce5519f84c8-11deaf632d284d89682cc635aaffeef1/resources/normal/logo.png?1740760655) $362.90 Monthly [Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=Mopinion&category=Enterprise Feedback Management Software&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/1dfd06d3b151a21b879f3710d6b49786-d484e0d270b50285a2c2df6e282817cc/resources/normal/logo.png?1740760391) $105 Monthly [Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=SmileBack&category=Enterprise Feedback Management Software&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/7fa37b4aadce3de52314aa3ff5c6673d-bb5501e6f91f1ca896fa181df6e24b00/resources/normal/logo.png?1740758468) Pros * **Ease of Use:** User reviews consistently highlight the platform's intuitive design and user-friendliness, making it simple for businesses to implement and start gathering feedback right away. * **Real-Time Feedback:** HappyOrNot excels at capturing immediate customer sentiment, providing businesses with instant insights into customer satisfaction levels. * **Actionable Insights:** The platform doesn't just collect data; it transforms it into clear, actionable insights. This empowers businesses to pinpoint areas for improvement and enhance operational efficiency. * **Improved Customer Experience:** By understanding customer sentiment, businesses can proactively address concerns, leading to enhanced customer satisfaction and loyalty. * **Omnichannel Feedback Aggregation:** XM Discover unifies customer feedback from various communication channels, including surveys, social media, online reviews, and support interactions, providing a centralized view of customer sentiment. * **Actionable Insights:** The platform's robust analytics engine, powered by natural language processing and machine learning, identifies patterns and trends in customer feedback, enabling businesses to understand the root causes of customer issues. * **Proactive Customer Experience Management:** By surfacing insights from customer conversations, XM Discover helps businesses anticipate customer needs and proactively address potential issues before they escalate. * **Centralized Feedback Repository:** FeatureOS provides a central hub to collect and manage feedback from various sources, eliminating the need to check multiple platforms. * **Prioritization and Roadmap Alignment:** The platform allows users to upvote features, providing insights into demand and helping product managers prioritize development efforts effectively. * **Duplicate Management:** FeatureOS can automatically identify and merge similar feedback, ensuring a clean and organized view of user requests and preventing redundancy. * **User-Friendly Interface:** User reviews consistently highlight the platform's intuitive design, making it easy for both teams and customers to use and navigate. * **Flexibility:** User reviews highlight Mopinion's adaptability in gathering feedback across various digital platforms, including websites, mobile apps, and email. * **User-Friendly Interface:** Users praise Mopinion's intuitive design and ease of use, making it straightforward to create and manage feedback forms without extensive technical expertise. * **Real-Time Analytics:** Mopinion's real-time analysis capabilities enable businesses to quickly identify and address customer pain points, facilitating prompt responses to emerging trends and issues. * **Customization Options:** The software's flexible design allows for personalized feedback forms tailored to specific business needs, ensuring relevant data collection and targeted insights. * **Ease of Use:** User reviews consistently praise SmileBack for its user-friendly interface and straightforward setup process, with some stating they can implement the system in under an hour. * **High Response Rates:** Users report significant increases in customer feedback rates, attributing this to SmileBack's simple and engaging survey format. Some users experienced an increase from less than 1% to over 40% in feedback responses. * **Real-Time Feedback:** SmileBack offers real-time feedback capabilities, allowing businesses to quickly address customer issues and improve satisfaction levels. This feature enables immediate response to negative feedback and facilitates proactive service improvements. * **Seamless Integrations:** The software is praised for its seamless integration with popular helpdesk platforms like ConnectWise Manage, streamlining workflows and centralizing customer data. Cons * **Limited Feedback:** User reviews mention that the simplicity of HappyOrNot's questioning limits the customization of feedback responses. * **Varied Satisfaction:** User reviews show a range of satisfaction with the software, with some users reporting lower satisfaction scores than others. * **Pricing:** User reviews indicate that Qualtrics XM Discover can be expensive, potentially impacting its suitability for businesses with budget constraints. * **Advanced Research Features:** Some user reviews suggest that certain features, such as the server builder, could benefit from improvements to better support advanced research tasks. * **Limited Integrations:** While user reviews mention a ClickUp integration, they also highlight that FeatureOS lags behind competitors in terms of available integrations. This could be a significant drawback for businesses reliant on a diverse tech stack. * **AI Features in Development:** User reviews indicate that AI-powered features, particularly those aiding in managing similar user requests, are still under development. For businesses seeking to leverage AI for efficiency and automation in feedback management, this could be a considerable limitation. * **Limited Self-Service Analysis:** User reviews mention potential limitations in analysis options when using self-service tools, which might not suit businesses with complex analytical needs. * **Pricing Discrepancies:** User reviews reveal inconsistencies in pricing, creating potential confusion for businesses comparing different plans or seeking transparent cost information. * **Feature Focus:** While praised for customer satisfaction features, SmileBack's specialization might lack the comprehensive functionalities required by larger enterprises seeking a broader feedback management solution. ### Our Review Are your customers truly happy or are they secretly plotting your downfall? HappyOrNot is a customer feedback solution that's been making waves, but is it all sunshine and rainbows? User reviews are generally positive, praising the platform's intuitive interface and real-time data collection through its iconic Smiley terminals. Businesses find these features invaluable for identifying customer pain points and improving overall experience. Users highlight the platform's ability to provide actionable insights that drive operational excellence, setting it apart from competitors. For instance, one user mentioned how HappyOrNot helped them make data-driven decisions that significantly improved their end-users' experience. However, a notable weakness is the mobile application, which has received a lower rating on Google Play, indicating potential areas for improvement. Overall, HappyOrNot is best suited for businesses looking for a straightforward, visually engaging way to collect real-time customer feedback. Its strength lies in its simplicity and ease of use, making it ideal for businesses of all sizes, particularly those with a physical presence where customer interaction is paramount. Show more Is XM Discover truly a revelation in customer experience, or does it leave users feeling a bit lost? Qualtrics XM Discover is a robust customer experience management platform that excels at transforming contact centers into customer experience hubs. Its strength lies in its ability to unify data from various communication channels, including social media, phone calls, and emails, providing a holistic view of customer interactions. For instance, users praise its effectiveness in social media management, where it helps track brand sentiment and respond to customer queries in real-time. This is particularly important in today's digitally-driven world, where social media plays a significant role in shaping brand perception. However, while XM Discover shines in its comprehensive features, some users find its pricing structure to be a significant barrier, particularly for smaller businesses or those with limited budgets. Additionally, there are calls for improvements to the platform's server builder, suggesting that it may not be as intuitive or user-friendly as it could be, especially for more complex research tasks. Overall, Qualtrics XM Discover is best suited for medium to large businesses with the financial resources to invest in a premium customer experience management solution. Its robust features, particularly in social media management and analytics, make it a powerful tool for organizations looking to enhance brand engagement and improve customer loyalty. However, businesses with limited budgets or those seeking a more intuitive platform may need to consider alternative options. Show more Is FeatureOS a feature of a product or a product in itself? FeatureOS is a highly-rated feedback management tool that has garnered overwhelmingly positive reviews from users over the past year. Users consistently highlight its intuitive interface, making it incredibly easy for both teams and their customers to use on a daily basis. One user even dubbed it "the BEST VoC/Feedback Management SaaS" after trialing numerous similar platforms. A standout strength is its efficient handling of duplicate feedback, a crucial aspect often overlooked by competitors. This ensures that feature requests remain organized, preventing redundancy and allowing product teams to focus on what truly matters. Another key differentiator is its robust integration with popular project management tools like ClickUp and Jira, streamlining workflows and enhancing team collaboration. This seamless integration empowers teams to manage feedback directly within their existing workflows, eliminating context switching and boosting productivity. While some users express that FeatureOS could benefit from additional customization options, the overall sentiment leans heavily towards its affordability, ease of use, and exceptional customer support. FeatureOS proves to be an ideal choice for small to medium-sized startups seeking a comprehensive yet cost-effective solution to elevate their feedback management processes. Its intuitive design, coupled with powerful features and a responsive support team, makes it a valuable asset for businesses striving to build better products through continuous feedback integration. Show more What's the general mopinion on Mopinion? User reviews from the past year reveal a mixed bag of feedback for this enterprise feedback management software. While many appreciate its user-friendliness and robust feedback collection capabilities across various platforms, some have pointed out areas for improvement. For instance, users have praised Mopinion's intuitive form builder, which allows for easy customization and implementation of feedback mechanisms. The software's ability to seamlessly integrate with existing systems has also been lauded as a major plus. However, some users have expressed that while the platform offers customization, they desire even more flexibility in tailoring the tool to their specific needs, particularly when it comes to the design and branding of feedback forms. A key differentiator for Mopinion, according to users, is its cost-effectiveness compared to similar products in the market. Businesses, particularly those with limited budgets, have found Mopinion to be a viable solution for gathering valuable customer insights without breaking the bank. However, this affordability is sometimes counterbalanced by concerns about the platform's analytics dashboard, which some users find less comprehensive than desired. Overall, Mopinion seems best suited for businesses looking for an easy-to-use, budget-friendly solution for collecting customer feedback. However, those requiring advanced analytics and customization features might find its capabilities somewhat limited. Show more Is SmileBack a grin-inducing solution for businesses seeking robust feedback mechanisms? User reviews from the past year paint a largely positive picture of SmileBack, highlighting its user-friendly nature as a key strength. Many users, particularly those at small businesses, appreciate the straightforward setup process and intuitive interface, finding it significantly easier to implement compared to alternatives like Customer Thermometer. This simplicity extends to the client-side experience as well, with feedback mechanisms designed for effortless engagement. Users rave about the significant increase in feedback volume compared to previous methods, a testament to SmileBack's effectiveness in eliciting responses. The platform's integration capabilities with popular platforms like Connectwise Manage and Lifecycle are also frequently commended, streamlining workflows and data centralization.However, some users express a desire for more comprehensive reporting options, suggesting that while the existing dashboard provides a clear overview, deeper dives into data analysis might be limited. This feedback indicates a potential area for improvement to solidify SmileBack's standing as a comprehensive solution. Despite this, the overwhelming sentiment remains positive, with users praising the responsive and helpful customer support, further enhancing the product's appeal. In essence, SmileBack emerges as an ideal choice for small to medium-sized businesses, particularly Managed Service Providers, seeking a user-friendly and effective solution to amplify customer feedback and drive service improvements. Its simplicity, combined with robust integration capabilities and excellent customer support, makes it a compelling option for businesses looking to prioritize customer satisfaction without grappling with complex implementations. Show more ### User Sentiment Summary HappyOrNot has a user sentiment rating of 100 based on 7 reviews. XM Discover has a user sentiment rating of 84 based on 204 reviews. FeatureOS has a user sentiment rating of 100 based on 5 reviews. Mopinion has a user sentiment rating of 82 based on 18 reviews. SmileBack has a user sentiment rating of 98 based on 66 reviews. ![Excellent User Sentiment](https://www.selecthub.com/display/images/scores/excellent.svg) 7 reviews ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) 204 reviews ![Excellent User Sentiment](https://www.selecthub.com/display/images/scores/excellent.svg) 5 reviews ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) 18 reviews ![Excellent User Sentiment](https://www.selecthub.com/display/images/scores/excellent.svg) 66 reviews Synopsis Evaluating all review platforms, our market analysts have compiled the following user sentiment data. 100% of users recommend this product HappyOrNot has a 'excellent' User Satisfaction Rating of 100% when considering 7 user reviews from 1 recognized software review sites. 84% of users recommend this product XM Discover has a 'great' User Satisfaction Rating of 84% when considering 204 user reviews from 4 recognized software review sites. 100% of users recommend this product FeatureOS has a 'excellent' User Satisfaction Rating of 100% when considering 5 user reviews from 1 recognized software review sites. 82% of users recommend this product Mopinion has a 'great' User Satisfaction Rating of 82% when considering 18 user reviews from 1 recognized software review sites. 98% of users recommend this product SmileBack has a 'excellent' User Satisfaction Rating of 98% when considering 66 user reviews from 2 recognized software review sites. User Review Scores **G2.com, Inc** n/a **4.2** (170) **5.0** (5) n/a n/a **Software Advice, Inc** n/a n/a n/a n/a **4.88** (33) **Capterra Inc** **5.0** (7) **4.0** (18) n/a **4.1** (18) **4.9** (33) **Gartner, Inc** n/a **4.5** (13) n/a n/a n/a **TrustRadius** n/a **4.0** (3) n/a n/a n/a ### Awards SelectHub awards earned by these products based on a comprehensive analysis by our research analysts. ![User Favorite Award]() No awards. ![User Favorite Award]() No awards. ![User Favorite Award]() ### Product Assistance Training Resources Documentation In Person Live Online Videos Webinars Documentation In Person Live Online Videos Webinars Documentation In Person Live Online Videos Webinars Documentation In Person Live Online Videos Webinars Documentation In Person Live Online Videos Webinars Support Email Phone Chat FAQ Forum Knowledge Base 24/7 Live Support Email Phone Chat FAQ Forum Knowledge Base 24/7 Live Support Email Phone Chat FAQ Forum Knowledge Base 24/7 Live Support Email Phone Chat FAQ Forum Knowledge Base 24/7 Live Support Email Phone Chat FAQ Forum Knowledge Base 24/7 Live Support ### Product Basics Company Size i Small Medium Large Small Medium Large Small Medium Large Small Medium Large Small Medium Large Platforms Supported Windows Mac Linux Android Chromebook Windows Mac Linux Android Chromebook Windows Mac Linux Android Chromebook Windows Mac Linux Android Chromebook Windows Mac Linux Android Chromebook Deployment Supported Cloud On-Premise Mobile Cloud On-Premise Mobile Cloud On-Premise Mobile Cloud On-Premise Mobile Cloud On-Premise Mobile ### Top Alternatives in Enterprise Feedback Management Software [ Alchemer Mobile ](https://www.selecthub.com/p/enterprise-feedback-management-software/alchemer-mobile/) [ Alida ](https://www.selecthub.com/p/enterprise-feedback-management-software/alida/) [ Appzi ](https://www.selecthub.com/p/enterprise-feedback-management-software/appzi/) [ Canny ](https://www.selecthub.com/p/enterprise-feedback-management-software/canny/) [ Chattermill ](https://www.selecthub.com/p/enterprise-feedback-management-software/chattermill/) [ Delighted ](https://www.selecthub.com/p/enterprise-feedback-management-software/delighted/) [ EVAA ](https://www.selecthub.com/p/enterprise-feedback-management-software/evaa/) [ FeatureOS ](https://www.selecthub.com/p/enterprise-feedback-management-software/featureos/) [ Hello Customer ](https://www.selecthub.com/p/enterprise-feedback-management-software/hello-customer/) [ Mopinion ](https://www.selecthub.com/p/enterprise-feedback-management-software/mopinion/) [ ProductMix ](https://www.selecthub.com/p/enterprise-feedback-management-software/productmix/) [ Simplesat ](https://www.selecthub.com/p/enterprise-feedback-management-software/simplesat/) [ SmileBack ](https://www.selecthub.com/p/enterprise-feedback-management-software/smileback/) [ Survicate ](https://www.selecthub.com/p/enterprise-feedback-management-software/survicate/) [ Tracx ](https://www.selecthub.com/p/enterprise-feedback-management-software/tracx/) ### Related Categories These products can also be found with other leading products in these categories: [Customer Experience Software ](https://www.selecthub.com/c/customer-experience-software/) Show more [Customer Experience Software ](https://www.selecthub.com/c/customer-experience-software/) [Experience Management Software ](https://www.selecthub.com/c/experience-management-software/) Show more [Customer Experience Software ](https://www.selecthub.com/c/customer-experience-software/) Show more [Customer Experience Software ](https://www.selecthub.com/c/customer-experience-software/) Show more [Customer Experience Software ](https://www.selecthub.com/c/customer-experience-software/) Show more ### Compare other software products using the SelectHub platform Select a Category 360 Degree Feedback Software 3D Design 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Our market data is crowdsourced from our user-base of 100,000+ companies. WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more... ![SelectHub Products Reporting and Analytics]() ![SelectHub Products Cost and Pricing Guide]() **Supported:** Fully or moderately supported out-of-the-box with industry-leading capabilities and is immediately available after installation without needing any add-ons, integrations, or custom development. **Not Supported:** Not directly available in the software, but can be accomplished using other built-in features, workarounds, or add-ons/products from the vendor at an additional cost. At most, requires additional integrations, plugins, marketplace applications from a third-party vendor, or custom development using the APIs, libraries, extensions, and development framework supported by the software, with or without any additional cost. 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