[Home](https://www.selecthub.com/) \> [Customer Experience](https://www.selecthub.com/category/customer-experience/) \> [Enterprise Feedback Management Software](https://www.selecthub.com/c/enterprise-feedback-management-software/) \> [Delighted](https://www.selecthub.com/p/enterprise-feedback-management-software/delighted/) \> Delighted vs HappyOrNot # Delighted vs HappyOrNot Last Updated: June 15th, 2026 Our analysts compared [Delighted](https://www.selecthub.com/p/enterprise-feedback-management-software/delighted/) vs [HappyOrNot](https://www.selecthub.com/p/enterprise-feedback-management-software/happyornot/) based on data from our 400+ point analysis of [Enterprise Feedback Management Software](https://www.selecthub.com/c/enterprise-feedback-management-software/), user reviews and our own crowdsourced data from our [free software selection platform](https://www.selecthub.com/about/start-free-selection-project-site/?category=Enterprise Feedback Management Software&cta=enterprise-feedback-management-software). [Overview](#product-overview) [Pricing](#product-pricing) [Our Review](#product-analyst-summary) [User Ratings](#user-sentiment-section) [Features](#product-benefits-features) [Screenshots](#product-screenshots) Remove Add to Compare [![Delighted Software Tool](https://cdn.selecthub.com/products/a9fb9e6ef40426e9add520623d521ab8-ee28f9fa5f0c52941ca423da8fcd7fae/resources/normal/logo.png?1735631352)](https://www.selecthub.com/p/enterprise-feedback-management-software/delighted/) [ ![Product Awards](https://www.selecthub.com/display/images/awards_badge.svg) ](#awards-section) Remove Add to Compare [![HappyOrNot Software Tool](https://cdn.selecthub.com/products/37e82b59af48f2014f73b0a869ebac36-719628b8cbb80c92f3834cee8ace9761/resources/normal/logo.png?1740054840)](https://www.selecthub.com/p/enterprise-feedback-management-software/happyornot/) [ ![Product Awards](https://www.selecthub.com/display/images/awards_badge.svg) ](#awards-section) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Enterprise+Feedback+Management+Software&product%5Fname=Delighted&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fa9fb9e6ef40426e9add520623d521ab8-ee28f9fa5f0c52941ca423da8fcd7fae%2Fresources%2Fnormal%2Flogo.png%3F1735631352) [Demo](https://pmo.selecthub.com/get-product-demo/?category=Enterprise+Feedback+Management+Software&product%5Fname=Delighted&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fa9fb9e6ef40426e9add520623d521ab8-ee28f9fa5f0c52941ca423da8fcd7fae%2Fresources%2Fnormal%2Flogo.png%3F1735631352) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Enterprise+Feedback+Management+Software&product%5Fname=Delighted&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fa9fb9e6ef40426e9add520623d521ab8-ee28f9fa5f0c52941ca423da8fcd7fae%2Fresources%2Fnormal%2Flogo.png%3F1735631352&price=2) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Enterprise+Feedback+Management+Software&product%5Fname=Delighted&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fa9fb9e6ef40426e9add520623d521ab8-ee28f9fa5f0c52941ca423da8fcd7fae%2Fresources%2Fnormal%2Flogo.png%3F1735631352&price=2) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Enterprise+Feedback+Management+Software&product%5Fname=HappyOrNot&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F37e82b59af48f2014f73b0a869ebac36-719628b8cbb80c92f3834cee8ace9761%2Fresources%2Fnormal%2Flogo.png%3F1740054840) [Demo](https://pmo.selecthub.com/get-product-demo/?category=Enterprise+Feedback+Management+Software&product%5Fname=HappyOrNot&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F37e82b59af48f2014f73b0a869ebac36-719628b8cbb80c92f3834cee8ace9761%2Fresources%2Fnormal%2Flogo.png%3F1740054840) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Enterprise+Feedback+Management+Software&product%5Fname=HappyOrNot&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F37e82b59af48f2014f73b0a869ebac36-719628b8cbb80c92f3834cee8ace9761%2Fresources%2Fnormal%2Flogo.png%3F1740054840&price=3) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Enterprise+Feedback+Management+Software&product%5Fname=HappyOrNot&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F37e82b59af48f2014f73b0a869ebac36-719628b8cbb80c92f3834cee8ace9761%2Fresources%2Fnormal%2Flogo.png%3F1740054840&price=3) ### Products Insights Product Ranking ## #2 among all Enterprise Feedback Management Software ## #8 among all Enterprise Feedback Management Software [Find out who the leaders are](https://pmo.selecthub.com/request-custom-scorecard?post%5Ftype=auto%5Fvs%5Farticle&category%5Fslug=enterprise-feedback-management-software&product%5Fslug=delighted&category=Enterprise+Feedback+Management+Software) Price Starts From $17 Monthly, Freemium [Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=Delighted&category=Enterprise Feedback Management Software&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/a9fb9e6ef40426e9add520623d521ab8-ee28f9fa5f0c52941ca423da8fcd7fae/resources/normal/logo.png?1735631352) Custom Quote i Free Trial is unavailable → Pros What we like about Delighted and HappyOrNot: **Easy to Use:** User reviews consistently highlight Delighted's user-friendly interface, making it simple for businesses to set up and conduct surveys, even without prior experience. **Multiple Survey Options:** Delighted supports various survey types, including NPS, CSAT, and CES, providing flexibility to gather diverse customer feedback. **Seamless Integrations:** The platform's ability to integrate with tools like Zapier streamlines workflows by connecting customer data with other business applications. **Multi-Channel Distribution:** Delighted enables reaching customers through various channels such as email, web, and mobile apps, maximizing response rates. **Ease of Use:** User reviews consistently highlight the platform's intuitive design and user-friendliness, making it simple for businesses to implement and start gathering feedback right away. **Real-Time Feedback:** HappyOrNot excels at capturing immediate customer sentiment, providing businesses with instant insights into customer satisfaction levels. **Actionable Insights:** The platform doesn't just collect data; it transforms it into clear, actionable insights. This empowers businesses to pinpoint areas for improvement and enhance operational efficiency. **Improved Customer Experience:** By understanding customer sentiment, businesses can proactively address concerns, leading to enhanced customer satisfaction and loyalty. Cons What we dislike about Delighted and HappyOrNot: **Limited Customization:** While Delighted offers branding and logic options, user reviews suggest that more flexibility in customization could be beneficial. **Limited Feedback:** User reviews mention that the simplicity of HappyOrNot's questioning limits the customization of feedback responses. **Varied Satisfaction:** User reviews show a range of satisfaction with the software, with some users reporting lower satisfaction scores than others. ### Our Review Are you delighted with your customer experience management software, or are you just saying that? Delighted, the CX platform, has garnered largely positive reviews from users over the past year, particularly for its user-friendly interface and focus on simplicity. Users rave about its intuitive design, especially for NPS surveys, making it a breeze to create and send surveys even for those new to the CX game. They also appreciate the robust reporting dashboard, which provides a clear, real-time snapshot of customer sentiment. However, no software is without its hiccups. Some users have pointed out occasional issues with data cleanliness, which could potentially skew analysis. Additionally, the absence of a dedicated mobile app makes it less convenient for users who are constantly on the go. Think of it like a well-maintained car - it's reliable for the daily commute but might need a little extra care to handle off-road adventures. Delighted shines brightest for small to mid-sized businesses or teams dipping their toes into the CX waters. Its straightforward approach to gathering and analyzing feedback, coupled with its user-friendly design, makes it a great starting point for businesses looking to gain basic but valuable insights into their customer's experiences. It's like a trusty bicycle - easy to handle, reliable for short trips, and a great way to get a feel for the terrain before investing in a more complex vehicle. Show more Are your customers truly happy or are they secretly plotting your downfall? HappyOrNot is a customer feedback solution that's been making waves, but is it all sunshine and rainbows? User reviews are generally positive, praising the platform's intuitive interface and real-time data collection through its iconic Smiley terminals. Businesses find these features invaluable for identifying customer pain points and improving overall experience. Users highlight the platform's ability to provide actionable insights that drive operational excellence, setting it apart from competitors. For instance, one user mentioned how HappyOrNot helped them make data-driven decisions that significantly improved their end-users' experience. However, a notable weakness is the mobile application, which has received a lower rating on Google Play, indicating potential areas for improvement. Overall, HappyOrNot is best suited for businesses looking for a straightforward, visually engaging way to collect real-time customer feedback. Its strength lies in its simplicity and ease of use, making it ideal for businesses of all sizes, particularly those with a physical presence where customer interaction is paramount. Show more ### User Sentiment Summary Delighted has a user sentiment rating of 95 based on 118 reviews. HappyOrNot has a user sentiment rating of 100 based on 7 reviews. ![Excellent User Sentiment](https://www.selecthub.com/display/images/scores/excellent.svg) 118 reviews ![Excellent User Sentiment](https://www.selecthub.com/display/images/scores/excellent.svg) 7 reviews Synopsis Evaluating all review platforms, our market analysts have compiled the following user sentiment data. 95% of users recommend this product Delighted has a 'excellent' User Satisfaction Rating of 95% when considering 118 user reviews from 4 recognized software review sites. 100% of users recommend this product HappyOrNot has a 'excellent' User Satisfaction Rating of 100% when considering 7 user reviews from 1 recognized software review sites. User Review Scores **G2.com, Inc** **4.8** (45) n/a **Software Advice, Inc** **4.86** (36) n/a **Capterra Inc** **4.8** (30) **5.0** (7) **TrustRadius** **3.3** (7) n/a ### Awards SelectHub awards earned by these products based on a comprehensive analysis by our research analysts. Delighted stands above the rest by achieving an ‘Excellent’ rating as a User Favorite. ![User Favorite Award]() HappyOrNot stands above the rest by achieving an ‘Excellent’ rating as a User Favorite. ![User Favorite Award]() ### Product Assistance Training Resources Documentation In Person Live Online Videos Webinars Documentation In Person Live Online Videos Webinars Support Email Phone Chat FAQ Forum Knowledge Base 24/7 Live Support Email Phone Chat FAQ Forum Knowledge Base 24/7 Live Support ### Product Basics Company Size i Small Medium Large Small Medium Large Platforms Supported Windows Mac Linux Android Chromebook Windows Mac Linux Android Chromebook Deployment Supported Cloud On-Premise Mobile Cloud On-Premise Mobile Comparison of Top Alternatives [Delighted Alternatives ](https://www.selecthub.com/enterprise-feedback-management-software/delighted/alternatives/) [HappyOrNot Alternatives ](https://www.selecthub.com/enterprise-feedback-management-software/happyornot/alternatives/) ### Screenshots ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() ### Key Features * **Surveys:** Create and send mobile- and web-optimized surveys. Track various metrics through Net Promoter Score, Customer Satisfaction, Customer Effort Score, 5-star, smileys, thumbs and eNPS. * **Email Surveys:** Collect feedback by delivering surveys that customers can respond to directly via email. Provides email throttling to prevent survey fatigue. * **Web Surveys:** Receive customer insights directly through websites. Combine it with email, link and SMS survey methods. * **SMS Surveys:** Get quick feedback by sending surveys via text message. Use autopilot to share surveys automatically. * **Link Surveys:** Share survey links across multiple channels like email, chat, social media and QR code. * **Customizations:** Create brand-specific surveys by adding logos and colors. Add introductory messages, customized questions, visualizations and thank you messages. Provides multi-language support and custom DNS configuration. * **Email Surveys:** Collect feedback by delivering surveys that customers can respond to directly via email. Provides email throttling to prevent survey fatigue. * **Web Surveys:** Receive customer insights directly through websites. Combine it with email, link and SMS survey methods. * **SMS Surveys:** Get quick feedback by sending surveys via text message. Use autopilot to share surveys automatically. * **Link Surveys:** Share survey links across multiple channels like email, chat, social media and QR code. read more... * **Real-Time Feedback Collection:** Instantly captures customer satisfaction data through intuitive smiley-faced terminals. * **Customizable Surveys:** Allows businesses to tailor questions to specific needs, ensuring relevant data collection. * **Data Analytics Dashboard:** Provides a comprehensive view of customer feedback with easy-to-understand visualizations and metrics. * **Integration Capabilities:** Seamlessly integrates with existing CRM and business intelligence systems for streamlined data management. * **Multi-Location Support:** Enables centralized monitoring of feedback across various locations, ideal for businesses with multiple branches. read more... ### Top Alternatives in Enterprise Feedback Management Software [ Alchemer Mobile ](https://www.selecthub.com/p/enterprise-feedback-management-software/alchemer-mobile/) [ Alida ](https://www.selecthub.com/p/enterprise-feedback-management-software/alida/) [ Appzi ](https://www.selecthub.com/p/enterprise-feedback-management-software/appzi/) [ Canny ](https://www.selecthub.com/p/enterprise-feedback-management-software/canny/) [ Chattermill ](https://www.selecthub.com/p/enterprise-feedback-management-software/chattermill/) [ EVAA ](https://www.selecthub.com/p/enterprise-feedback-management-software/evaa/) [ FeatureOS ](https://www.selecthub.com/p/enterprise-feedback-management-software/featureos/) [ HappyOrNot ](https://www.selecthub.com/p/enterprise-feedback-management-software/happyornot/) [ Hello Customer ](https://www.selecthub.com/p/enterprise-feedback-management-software/hello-customer/) [ Mopinion ](https://www.selecthub.com/p/enterprise-feedback-management-software/mopinion/) [ ProductMix ](https://www.selecthub.com/p/enterprise-feedback-management-software/productmix/) [ Simplesat ](https://www.selecthub.com/p/enterprise-feedback-management-software/simplesat/) [ SmileBack ](https://www.selecthub.com/p/enterprise-feedback-management-software/smileback/) [ Survicate ](https://www.selecthub.com/p/enterprise-feedback-management-software/survicate/) [ Tracx ](https://www.selecthub.com/p/enterprise-feedback-management-software/tracx/) ### Related Categories Delighted and HappyOrNot can also be found with other leading products in these categories: [Customer Experience Software ](https://www.selecthub.com/c/customer-experience-software/) [Experience Management Software ](https://www.selecthub.com/c/experience-management-software/) Show more [Customer Experience Software ](https://www.selecthub.com/c/customer-experience-software/) Show more ### Head-to-Head Comparison ![Delighted Software Tool]() ![Alchemer Mobile Software Tool]() [Delighted VS Alchemer Mobile](https://www.selecthub.com/enterprise-feedback-management-software/delighted-vs-alchemer-mobile/) ![Delighted Software Tool]() ![Alida Software Tool]() [Delighted VS Alida](https://www.selecthub.com/enterprise-feedback-management-software/delighted-vs-alida/) ![Delighted Software Tool]() ![Canny Software Tool]() [Delighted VS Canny](https://www.selecthub.com/enterprise-feedback-management-software/canny-vs-delighted/) ![Delighted Software Tool]() ![EVAA Software Tool]() [Delighted VS EVAA](https://www.selecthub.com/enterprise-feedback-management-software/delighted-vs-evaa/) ![Delighted Software Tool]() ![FeatureOS Software Tool]() [Delighted VS FeatureOS](https://www.selecthub.com/enterprise-feedback-management-software/delighted-vs-featureos/) ![Delighted Software Tool]() ![HappyOrNot Software Tool]() [Delighted VS HappyOrNot](https://www.selecthub.com/enterprise-feedback-management-software/delighted-vs-happyornot/) ![Delighted Software Tool]() ![Mopinion Software Tool]() [Delighted VS Mopinion](https://www.selecthub.com/enterprise-feedback-management-software/delighted-vs-mopinion/) ![Delighted Software Tool]() ![Simplesat Software Tool]() [Delighted VS Simplesat](https://www.selecthub.com/enterprise-feedback-management-software/delighted-vs-simplesat/) ![Delighted Software Tool]() ![SmileBack Software Tool]() [Delighted VS SmileBack](https://www.selecthub.com/enterprise-feedback-management-software/delighted-vs-smileback/) ![Delighted Software Tool]() ![Survicate Software Tool]() [Delighted VS Survicate](https://www.selecthub.com/enterprise-feedback-management-software/delighted-vs-survicate/) ![Delighted Software Tool]() ![Tracx Software Tool]() [Delighted VS Tracx](https://www.selecthub.com/enterprise-feedback-management-software/delighted-vs-tracx/) ![Delighted Software Tool]() ![XM Discover Software Tool]() [Delighted VS XM Discover](https://www.selecthub.com/enterprise-feedback-management-software/delighted-vs-xm-discover/) **About SelectHub (and our data)** We’re the employee-owned Austin-based startup democratizing software data so you can make your decisions in an influence-free zone. Our market data is crowdsourced from our user-base of 100,000+ companies. WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more... ![SelectHub Products Reporting and Analytics]() ![SelectHub Products Cost and Pricing Guide]() **Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. Fully or moderately supported out-of-the-box with industry-leading capabilities and is immediately available after installation without needing any add-ons, integrations, or custom development. **Tier 2:** Supported with workarounds or add-ons that may require additional costs. Not directly available in the software, but can be accomplished using other built-in features, workarounds, or add-ons/products from the vendor with or without any additional cost. **Tier 3:** Requires partner integrations or custom development that is often at an additional cost. Requires additional integrations, plugins, marketplace applications from a third-party vendor, or custom development using the APIs, libraries, extensions, and development framework supported by the software, with or without any additional cost. [Close](#) ```json { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://www.selecthub.com/" }, { "@type": "ListItem", "position": 2, "name": "Customer Experience", "item": "https://www.selecthub.com/category/customer-experience/" }, { "@type": "ListItem", "position": 3, "name": "Enterprise Feedback Management Software", "item": "https://www.selecthub.com/c/enterprise-feedback-management-software/" }, { "@type": "ListItem", "position": 4, "name": "Delighted", "item": "https://www.selecthub.com/p/enterprise-feedback-management-software/delighted/" }, { "@type": "ListItem", "position": 5, "name": "Delighted Vs HappyOrNot" } ] } ```