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Benefits and Insights

Why use Webroot Endpoint?

Key differentiators & advantages of Webroot Endpoint

  • Gain Security and Reduce Stress: By switching to an endpoint security product like Webroot Endpoint Protection, users can help lockdown their digital lives, and prevent intrusion and exposure to threats.
  • Fast Deployment and Scans: The product has a short deployment time — around a few seconds. Scans also take only a few seconds to completely sweep a system.
  • No Reimaging: Instead of rolling back the system after infection, this product uses a technique called journaling, which can restore files to their unaffected state without a full refresh.
  • Conflict-free: The platform can be installed painlessly alongside other security software, meaning users don’t need to pick between vendors.

Industry Expertise

Webroot has been providing cybersecurity protection for over 20 years. In that time, they served companies such as Helion Technologies, Nerds On Site, Platte River Networks, Sedona Technology and more. As mentioned above, they specialize in SMBs and MSPs.

Current Customers

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Key Features

  • Multi-Layer Threat Protection: When you choose an endpoint security solution, you want to be sure that you are safe not only from common threats, but also from more elaborate strikes with multiple layers. Webroot provides protection against DNS attacks such as cache poisoning and man-in-the-middle attacks, as well as attacks targeted at end users like phishing.
  • Centralized Cybersecurity Management: Whether you’re an SMB that needs to manage less than a hundred devices, or an MSP that manages thousands, everyone can stand to benefit from one, concentrated location through which they manage their devices. Webroot allows users to manage their entire protection with their easy-to-use system.
  • Effective DNS Protection: Webroot’s DNS protection prevents just under 90% of malware before it reaches your network. However, what does reach your devices is detected at a 100% rate within 24 hours, allowing for quick remediation.
  • Security Awareness Training: In addition to being an effective tool that fights directly against threats, Webroot also provides learning programs that make end users 70% less likely to fall for a phishing scam by the end of the course.
  • Automatic Updates: Updates are implemented automatically, which means your team doesn’t have to experience downtime every time an update comes out.
  • MSP-Ready Integrations: Webroot caters to MSPs especially well, offering a system that doesn’t need to be modified in order to be used by an MSP. It easily integrates with PSA and RMM software and provides additional marketing resources to help MSPs grow their business.

Webroot Endpoint Protection Suite Support

There are a number of support options available from Webroot, including phone and ticketing support, as well as a certification and training program.
mail_outlineEmail: Users cannot contact support via email at this time.
phonePhone: By visiting the Contact page on the Support section of Webroot’s website, users will find a list of information, including phone numbers, which are separated by international region. North American users can call 1-866-254-8400 Monday through Friday from 7 a.m. to 6 p.m. MT.
schoolTraining: Webroot’s partner certification program offers certifications and training in its endpoint solution. Certifications are effective for two years.
local_offerTickets: To create a ticket, users should visit the Contact page on the Support section of Webroot’s website, and then select “Create a ticket”. Users with logins will be directed to enter their account information, though users without accounts can also file tickets provided they fill out the contact form.

Webroot Endpoint Reviews

Average customer reviews & user sentiment summary:

569 reviews

92%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • Ease of Use: The web console is easy to use and deploy, as noted by all the reviewers who mention ease of use.
  • Faster Scanning: Over 80% of the users who refer to scans report that virus detection and scanning are fast and don’t slow down devices.
  • Small Footprint: Low system resource utilization with a small footprint, as observed by more than 90% of reviewers who specify resource utilization.
  • Web Filtering: All the reviewers who mention web filtering state that advanced web filtering features instantly block suspicious files and websites.

Cons

  • Block Websites: All the reviewers who note protection report that it can be overly aggressive and block legitimate websites.
  • Uninstall: Uninstallation is complicated and time-consuming, as observed by 100% of reviewers who specify uninstallation.
  • Reporting: Around 60% of reviewers refer to reporting note that it does not have comprehensive reporting capabilities
  • False Positives: Adding exclusions to the system due to false-positive detections is tedious, as stated by over 80% of the users who specify false positives.

Researcher's Summary:

Webroot Endpoint Protection has multi-layered threat protection that keeps your devices safe from common threats and more elaborate attacks. It is a non-intrusive suite that runs actively in the background to avoid disturbing the user. Overall, the performance of Webroot is positive, with reviewers constantly noting it scans quickly. Many reviewers have noted Webroot Endpoint can be annoying with blocking legitimate websites and false positive detections, but it does offer valuable, cost-effective services to its users, and would understandably make any serious SMB shortlist.

User Sentiment i

Based on 569 reviews:

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