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Benefits and Insights

Why use CrowdStrike Falcon?

Key differentiators & advantages of CrowdStrike Falcon

  • Save Money: Cyberattacks can cost agencies millions of dollars. By deploying endpoint security software, users can save money and time. 
  • Manage Devices: With device management and policies, users can take greater control over their deployed devices, and they manage everything from updates to installations. 
  • Replace Ineffective Antivirus: The product is a full-service antivirus and endpoint security solution, all rolled into one. 
  • Flexible pricing: Flexible pricing tiers give users flexibility in what features they want for their business. 

Industry Expertise

CrowdStrike Falcon is a well-regarded endpoint protection application that has received accolades from Gartner, Forrester and IDC Marketscape. CrowdStrike serves a diverse client base, with users in IT, finance, manufacturing, entertainment and more. Some major customers include Pokemon, ADP, Telstra, Rackspace, Sony, Sega, Berkshire Bank and the state of Wyoming.

Key Features

  • Defend Against All Threat Types: This software comes ready to defend against all threat types, from malware to viruses to trojans, worms and intrusions. 
  • Machine Learning: Falcon combines machine learning modules with its malware detection and removal tools to automatically defend against threats. 
  • Ransomware Protection: It defends against ransomware by blocking unauthorized executables and encryption attempts. 
  • Cloud-Based: Protection is delivered in the cloud, reducing the need for complicated software installs or dividing IT’s resources. 
  • Modular System: Though the product comes with a standard set of features, it can also be customized by purchasing additional modules like Falcon Spotlight or Falcon for Mobile. 
  • Instant Response: Indicator of attack behaviors are detected by the system, allowing users to instantly take action against threats before they can become breaches. In addition to powerful, user-operated management, AI modules can be trained to handle threats. 
  • No Performance Hit: Because it deploys in the cloud, Falcon has almost no performance impact on endpoint devices.

CrowdStrike Falcon Suite Support

mail_outlineEmail: Users can obtain support or send inquiries to the company via email by emailing [email protected]
phonePhone: Phone support options are available to customers, though hours vary by location. To find support for a specific region, users should visit https://www.crowdstrike.com/contact-us/.
schoolTraining: In addition to a resource library of educational videos and documents, CrowdStrike also offers professional training services and certification programs. The professional services are a pay-by-the-student model.
local_offerTickets: Users will need to log in to their support account to be able to access ticketing information.

CrowdStrike Falcon Reviews

Average customer reviews & user sentiment summary:

234 reviews

97%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • Regular Updates: It keeps endpoint devices safe through regular updates.
  • System Resources: It is lightweight and has low system resource utilization.
  • Accuracy: It shows accurate results and detects few false positives.
  • Customer Support: It provides fast and reliable customer support over email and phone.

Cons

  • Web Interface: Some web interface items aren’t very intuitive*.
  • Scan: It lacks the ability to perform a system-level scan**.
  • Block Applications: It can block legitimate applications***.
  • Reporting: It does not have comprehensive reporting capabilities****.

Researcher's Summary:

CrowdStrike Falcon is a cloud-based endpoint protection solution that provides its users with AI-based testing, data security and threat event detection. It assists small to large businesses with anti-virus protection and device control through a combination of big data and artificial intelligence.

* Nov 07, 2019 review derived from source on May 26, 2020

** Feb 19, 2020 review derived from source on May 26, 2020

*** Nov 02, 2019 review derived from source on May 26, 2020

**** Nov 01, 2019 review derived from source on May 26, 2020

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