Benefits and Insights

Why use Carbon Black?

Key differentiators & advantages of Carbon Black

  • Maintain Compliance: Maintain compliance with important frameworks such as PCI-DSS, HIPAA, SOX, FISMA and NERC
  • Stay Secure: Carbon Black Enterprise Security has won numerous awards, including 2010’s “Best Anti-Malware Solution” from Homeland Security Awards.
  • On-Site Data Recovery: CB Response offers access to a complete record of every endpoint’s data, regardless of whether or not it’s online.
  • Work From The Cloud: Carbon Black provides a single, lightweight portal to their suite of cloud endpoint protection software.

Industry Expertise

Since its founding in 2002, Carbon Black has served a variety of customers, primarily in the tech space. They have approximately 80 partners, including IBM and VMware, and provide their services to 3,700 plus customers, 33 of which are Fortune 100 partners.

Key Features

  • Central Whitelist: CBEP operates with a central database of whitelisted software. Meaning that software is analyzed for threats and then ranked in the program’s database, preventing rogue software from taking over.
  • Continuous Monitoring: Carbon Black employs a “continuous monitoring” technique, meaning it is always watching to ensure threats don’t sneak by. CBEP constantly records threats giving you instant feedback on your current security configuration.
  • Visualization Chains: Scrutinize every angle of an attack with visualization chains, showing how the threat entered, and where it went after that.
  • Installation Diversity: Carbon Black Enterprise Security is built to run on Windows, MacOS, Red Hat Linux and CentOS.

Carbon Black Enterprise Protection Suite Support

mail_outlineEmail: Email support can be reached at any time at [email protected]
phonePhone: Users can reach out to Carbon Black for phone support by calling (877) 248-9098 or (617) 393-7400.
schoolTraining: There are different types of training available for Carbon Black. On-Demand Training offers a self-learning course. Instructor-led can be held virtually or on-site. Carbon Black also offers a certification program.

Carbon Black Reviews

Average customer reviews & user sentiment summary:

190 reviews


of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.


  • Management Console: It has an intuitive management console that helps with policy management.
  • Client Performance: It is lightweight and does not affect client system performance.
  • Zero-Day Threats: It protects against zero-day threats.
  • Security Policies: Security policies can be set up across the entire network.


  • Reporting: It does not have comprehensive reporting capabilities*.
  • Time-Consuming: The deployment or removal of software is time-consuming**.
  • Updates: Users report that its dashboard and notifications can be slow***.
  • Navigation: It can be difficult to navigate through different options and tools on the console****.

Researcher's Summary:

Carbon Black Endpoint protection provides its users with protection against a full spectrum of advanced cyber threats. It captures and stores endpoint activity, which provides comprehensive information of any suspicious activity and allows users to keep their devices safe. Enterprises facing advanced security threats should consider this software suite.

* Sept 01, 2019 review derived from source on May 13, 2020

** Jan 04, 2020 review derived from source on May 13, 2020

*** Nov 05, 2019 review derived from source on May 13, 2020

****Sept 01, 2019 review derived from source on May 13, 2020

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