Benefits and Insights

Why use TouchWorks?

Key differentiators & advantages of TouchWorks

  • Quality Care:  Improve the quality of healthcare provided by accessing a patient’s entire medical history with ease and using charted patterns and behaviors for accurate diagnosis. 
  • Save Time, Money and Resources: Manage finances, inventory, staff and more automatically for increased productivity and efficiency. 
  • Scalable: Adjust according to facility needs of the facility, including multisite and multispecialty. 
  • Patient Experience: Patients can schedule appointments, pre-register and settle payments online for better patient care and treatment. 
  • Data Accessibility: Access important patient information on the go. For example, data previously recorded in the imaging department is accessible for necessary information during future visits. 

Industry Expertise

For over 30 years, health providers and organizations have used TouchWorks EHR to improve their quality of healthcare. Allscripts is used by thousands of hospitals and extended care organizations to handle their everyday tasks.

Key Features

  • E-Prescribing: Prescribe medications electronically and cut down on medical errors with an easy-to-use tool. It can handle controlled substance e-prescribing and alert pharmacists of any drug-to-drug or drug-to-allergy interactions that may occur. 
  • Post-Acute Care: Automate patient intake, billing, account receivables and more with the Homecare solution from Netsmart. It combines business, clinical and scheduling functionality for multiple business segments. 
  • Patient Portal: Patients can check their medical history, view lab results and consult with their physician online using the patient portal. Automates patient check-ins and aids revenue generation. 
  • Mobile App: Send messages to patients, access their medical history and suggest medications on the go. Doctors can provide patient treatment and make timely decisions. 
  • Clinical Decision Support: Enhance healthcare by providing clinicians with person-specific knowledge at the point of care with Allscripts Clinical Quality Solution, a decision and quality management tool. 
  • Configurable Desktop: Personalize by identifying the features needed for a seamless workflow of the health facility. Additional tools and integrations can be purchased online. 


These product limitations, based on user feedback, are accurate at the time of this review:

  • No live support.
  • Doesn’t have an app for Android or desktop.

Suite Support

Customers can handle all of their support issues through Allscripts Central. Additional services include disaster recovery, integration, proactive maintenance, consulting and more.

mail_outlineEmail: Not specified.
phonePhone: 1-800-877-5678.
schoolTraining: Users can exchange knowledge with their peers online using ClientConnect and leverage a learning center.
local_offerTickets: Not specified.

Cost of Ownership

License/Subscription Cost
  • Monthly subscription-based pricing model requires users to pay a monthly fee in addition to an upfront license activation fee
  • The cost will vary based on a per module, per user and per month basis
  • Users pay for the functionality they require
Maintenance Cost
  • Annual maintenance fee, not included with subscription
  • Provides updates to software during office hours
  • Termination will require additional charges
Installation/Implementation Cost
  • Cost is not included with the subscription fee
Customization Cost
  • The cost will vary based on the functional requirements or modules being added
Data Migration Cost/Change Management/Upfront Switching Cost
  • Cost may vary depending on the amount of data and type of data to be migrated
  • Cost is dependent on the complexity of data, clinical rules, workflows and migration from an old EHR system to the new program
Recurring/Renewal Costs
  • Cost is equal to the recurring monthly subscription fee, renewal of annual maintenance, customization cost, data migration and training courses selected

TouchWorks Reviews

Average customer reviews & user sentiment summary:

168 reviews


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