Benefits and Insights

Why use Prime Suite?

Key differentiators & advantages of Prime Suite

  • Drive Performance: Optimize the practice’s performance to keep patients healthy and returning for critical procedures or routine checkups.  
  • Freedom of Mobility: Enables users to work from anywhere across any device, with their mobile app, Prime Mobile.  
  • Interoperability: Take patient’s healthcare records anywhere and import them to any number of alternative EHR systems.  
  • Fewer Clicks, More Revenue: Simplifies moving between charting, noting, flowsheets, ordering and care. Save patients’ time to keep them coming back for the quality of care. 
  • Specialty Specific: Tackles any specialty and is adaptable to professionals operating in spaces like behavioral health, gastroenterology, eyecare and more.  

Industry Expertise

The company boasts a 98% overall satisfaction rate and was named a 2019 integrity “best in klas” technology. Greenway, Prime Suite’s parent company, has been in service since 2013.

Key Features

  • More than 4,000 Customizable Clinical Templates: Has more than 4,000 pre-made (and customizable) clinical templates. 
  • Clinical Alerts: Clinical alerts enable users to intervene on behalf of patients who classify as “high risk.”” 
  • Rapid Access to Data: Access to historical data across different EHR systems gives users rapid access to important clinical data, patient history and clinical documentation. 
  • Regulatory Compliance: Compliance with different regulations is a critical feature of EHR solutions. Compliant with several different regulations, including HIPAA. 
  • Dictation: Dictation features allow clinicians to take notes without manually entering information to reduce transcription errors, which plague the medical industry. 
  • Robust Analytics: More than 500 reports and 15 different dashboards are available for users. Track practice performance and provide even more advanced features like exporting to CMSs and group reporting with dashboards. 
  • Population Health: Greenway Community, Prime Suite’s population health management software, comes loaded with features to help manage the health of large segments of populations. Assist in establishing care plans, tracking patient metrics, manage reimbursement and billing and connect to multiple databases to preload information like diseases, prescriptions and drug interactions. 
  • Online Patient Portal: Online patient portals enable both clinicians and patients to access their health care records from anywhere. Use the portals to store clinical notes and documentation. 
  • Medical Practice Management: Allows users to streamline important parts of managing a practice. Centralize billing with its integrated clearinghouse services, access and code patient information for easy billing and create, submit and follow up on at-risk claims with its revenue cycle management tools. 
  • Professional Services: Receive personalized and advanced training from Prime Suite’s award-winning support staff.


Some of the product limitations include:

  •  Custom reports are difficult to build.  
  •  The tool has a steep learning curve.  
  •  Customer support is lacking in promptness.  

Suite Support

mail_outlineEmail: The company does not currently offer any email support options.
phonePhone: Calling 877-932-6301 will put you in touch with a support agent, though available times will vary. You’re instead encouraged to take advantage of their professional services.
schoolTraining: Via the company’s professional services, you can obtain advanced and specialized training. They offer long term setup, support and consultation. Support specialists will also adapt to your specific operating schedule, so available times are varied. Apart from their professional services offering, they also have a robust knowledge library, featuring whitepapers, webinars, user documentation, infographics, podcasts and more.
local_offerTickets: For support issues, you should visit the online support portal and log in. Turnaround times for issues are currently unknown.

Prime Suite Reviews

Average customer reviews & user sentiment summary:

249 reviews


of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.


  • User-Friendly: The system is easy to use and intuitive, as noted by approximately 100% of users who mention the system’s usability.
  • Functionality: PrimeSuite offers a robust suite of successful business management tools, as reported by 58% of the users who mention the product’s functionality.
  • Customizations: About 100% of users who referred to customization noted that this system is easy to customize as per their business’s needs.
  • User Interface: About 88% of users who mentioned the platform’s interface noted that it is intuitive and easy to navigate.


  • Reporting: Nearly 75% of the users who mention the reporting feature said it lacks features.
  • Support: Support for the system can be slow, with some users noting that their support can be expensive and time-consuming, as reported by 50% of users who mention support.
  • Bugs: The system slows down frequently and doesn’t have current updates, as stated by 100% of the users who mention bugs.

Researcher's Summary:

PrimeSuite provides a suite of business management tools that most users find intuitive. Quite a few users mention that it is not being maintained anymore. Users found the interface to be intuitive and useful. A few issues with document browsers have not been resolved for an extended period of time. Service and response time to resolve issues is slow. Also, it does not have a current update.

User Sentiment i

Based on 249 reviews:

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