Benefits and Insights

Why use Practice Fusion?

Key differentiators & advantages of Practice Fusion

  • More Accurate Treatment and Diagnosis: Get health analytics to help recognize patient patterns and recommend treatment leading to proper patient care. Documenting medical information electronically ensures less susceptibility to handwriting and legibility mistakes. 
  • Increased Productivity and Efficiency: Increase revenue without sacrificing quality care by using templates and automatic favorite lists to speed up patient visits. 
  • Patient Involvement: Engage patients throughout the treatment process by enabling them to view their medical history, exchange messages with physicians and create customized health plans online using the patient portal feature. 
  • Full Certification: Practice Fusion meets certification requirements like ICD-10 codes, meaningful use, ONC and HIPAA. It continuously monitors the medical industry for any changes and provides automatic updates. 
  • Risk-Free Implementation: Decide if the software is a good fit with a free trial. Implementation is quick, with minimal disruption. Users can elect to learn the solution themselves and can receive one-on-one EHR training to help customize the software. 
  • Risk-Free Implementation: Decide if the software is a good fit with a free trial. Implementation is quick, with minimal disruption. Users can elect to learn the solution themselves and can receive one-on-one EHR training to help customize the software. 

Industry Expertise

Geared toward smaller, independent practices, Practice Fusion supports over 30,000 medical facilities in the US, with over 43 million records documented.

Key Features

  • Charting: With efficient charting, speciality-specific templates and automatic favorite lists, physicians can search for diagnosis codes by keywords to track a patient’s health data over time and monitor treatment progress. 
  • Scheduling: Easy scheduling lets patients manage appointments online, including automatic reminders regarding upcoming visits and automated recurring appointments. 
  • E-Prescribing: Order and send prescriptions anywhere, manage medical orders and pharmacy communication electronically, and take care of refill requests for any recurring medications with a two-click prescription refill tool. 
  • Patient Portal: Patients can look at medical information and view lab results at any time. They can also access education materials as well as population health information to better understand their health and treatment. 
  • Billing and Payment: Patients can receive billing statements and update payment information, while physicians can create superbills by automatically pulling information from chart notes. It can also verify insurance providers and scrub claims of any errors before submission. 
  • Labs and Imaging: Integrate with hundreds of labs like LabCorp and Quest as well as imaging services like X-ray, CT scan and ultrasound. 
  • Practice Administration: Consolidate tasks and custom reports, as well as refer patients electronically with their complete medical record. Communicate using secure messages that fulfill meaningful use standards or use HIPAA compliant faxes to go paperless. 


User feedback at the time of this review indicates that some of the product limitations include:

  •  Customer support is usually not helpful and responsive. 
  •  Downtime and glitches. 
  •  Lack of features for manipulating charts and billing. 

Practice Fusion Suite Support

mail_outlineEmail: No info available.
phonePhone: (415) 346-7700 or toll free at (844) 903-7567, Monday through Friday from 6 a.m. - 4:45 p.m. PST.
schoolTraining: Video tutorials, live webinars, release notes and a help center are available.
local_offerTickets: Open a ticket from the homepage of the help center. Responses happen within one hour for critical issues and the same day for non-critical issues.

Practice Fusion Reviews

Average customer reviews & user sentiment summary:

461 reviews


of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of reviews taken from the sources above, the following pros and cons have been curated by a Selecthub Market Analyst.


  • Data Safety: All users who mention files and data noted the safety of sensitive medical data as a key benefit.
  • User-Friendly: About 93% of users referencing usability reported that the product is easy to use and navigate.
  • Accessibility: According to 89% of reviews on this aspect, the product is highly accessible due to being web-based.


  • Customer Support: About 95% of reviewers mentioning support indicated that customer service is inefficient and unresponsive.
  • Outdated: Over 85% of users referring to this aspect noted that the product requires updates in terms of tools and features.
  • Speed: Updates, glitches and a crowded interface slow down work, according to 70% of reviews about speed.

Researcher's Summary:

With strong security for sensitive medical data, Practice Fusion provides peace of mind to clinics. Its easy navigation and accessibility also distinguish it for users. However, infrequent updates have resulted in outdated features, while a crowded UI and glitches slow users down. Additionally, customer support isn’t reliable. In conclusion, the product can be a good choice for smaller independent practices in the industry.

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