Benefits and Insights

Why use NextGen?

Key differentiators & advantages of NextGen

  • Increased Revenue: Easier documentation and fewer errors lead to greater quality of treatment and more patient visits each day, which helps boost revenue. 
  • Quality Reporting: Automate registry reporting to save time and provide physicians with accurate, real-time information. 
  • Streamlined Workflow: Spend less time dealing with documentation and avoid the hassles of physical files with easy-to-use charting features. 
  • Patient Experience: Allow patients to check in online as well as view their medical history and keep track of their health, giving them more control throughout their treatment. 
  • Ease of Use: An intuitive and user-friendly interface makes navigation and data access fast and simple. 

Industry Expertise

Serves dozens of specialty clinics, including OB/GYN, pediatrics, podiatry, primary care, internal medicine and urgent care.

Key Features

  • Patient Information: Chart and document medical data electronically. The cloud-based server allows clinicians to access, create and edit medical data on the go. 
  • Health Analytics: Extensive health analytics capabilities, like population health, risk stratification, care coordination and more help provide diagnoses and recommend treatments. 
  • Patient Portal: Patients can schedule appointments, make payments and request medication refills. Messaging and video chat for telehealth visits facilitate communication with physicians. 
  • Specialty Focus: Tailored to fit many different practices, it offers special features and tools to manage operations depending on unique needs. 
  • Interoperability: Exchange medical information throughout the clinical workflow. Improves clinical, financial and patient outcomes by saving a person’s information and making it easily accessible. 
  • Claims Management: Handle the entire billing process — insurance verification, scrubbing claims of errors, automated billing statements and more — to avoid lost revenue due to denied insurance claims. 
  • Practice Management: Optimize revenue opportunities with solutions that are easy to learn and simple to use for fulfilling billing challenges. 
  • Population Health Management: Aggregates patient data from multiple sources for analysis. Engage patients, reduce costs and improve healthcare quality with meaningful insights. 
  • Health Information Exchange:  Integrates information across systems and locations to streamline health information exchange for better healthcare. Supports access of sensitive data to improve quality of treatment. 
  • Revenue Cycle Management: Ensure higher revenue at the lowest cost with billing and collections, improving performance and correcting operational inefficiencies. 
  • Care Coordination: Provide holistic and coordinated patient care by identifying and communicating diagnoses and requirements of patients. 
  • Mobile Solutions: Streamline workflows and clinical documentation for better efficiency with access via any internet-supported device for better efficiency. Sensitive medical information remains secure on the servers. 
  • Telehealth: Patients can communicate and make payments easily using payment processing partners. Allows virtual visits, inviting a third party and offers hub-and-support functionality. 


These product limitations are based on user feedback and are accurate at the time of this review:

  •  Not user-friendly. 
  •  Credit card processing is difficult to set up. 
  •  Generic support answers require escalation. 

Suite Support

A support portal provides access to a success community for support issues and questions.

mail_outlineEmail: Not specified.
phonePhone: Not specified.
schoolTraining: Two levels of training classes help familiarize users with the software. There are also on-site, certified training sessions, free webinars, and peer-to-peer collaboration with training simulations and guides.
local_offerTickets: Not specified.

NextGen Reviews

Average customer reviews & user sentiment summary:

1242 reviews


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