---
description: "athenahealth vs NextGen Enterprise: Which solution wins in 2026? Compare pricing, features, and analyst ratings side-by-side to find the best EHR Software for your business."
---

[Home](https://www.selecthub.com/) > [EHR](https://www.selecthub.com/research/ehr/) > [EHR Software](https://www.selecthub.com/c/ehr-software/) > [athenahealth](https://www.selecthub.com/p/ehr-software/athenahealth/) > athenahealth vs NextGen Enterprise

# athenahealth vs NextGen Enterprise

Last Updated: October 26th, 2026

We compared **[athenahealth](https://www.selecthub.com/p/ehr-software/athenahealth/)** vs. **[NextGen Enterprise](https://www.selecthub.com/p/ehr-software/nextgen-enterprise/)** to help you decide which product makes more sense for you. Our comparison of these **[EHR Software](https://www.selecthub.com/c/ehr-software/)** solutions is based on user reviews and publicly available information about each product’s features and pricing.

[Overview](#product-overview) [Pricing](#product-pricing) [Our Review](#product-analyst-summary) [User Ratings](#user-sentiment-section) [Features](#product-benefits-features) [Analyst Ratings](#analyst-rating-section) [Comparison Charts](#product-comparison-charts) [Screenshots](#product-screenshots)

Remove Add to Compare

[![athenahealth Software Tool](https://cdn.selecthub.com/products/4c12343400ce0c1454ad4bc3860602b9-d2ef569d110f25cf2edb7573a935122d/resources/normal/logo.png?1705366157)](https://www.selecthub.com/p/ehr-software/athenahealth/)

Remove Add to Compare

[![NextGen Enterprise Software Tool](https://cdn.selecthub.com/products/deb54ffb41e085fd7f69a75b6359c989-9b8683ca872ac917383deb22cf69f0cd/resources/normal/logo.png?1776183630)](https://www.selecthub.com/p/ehr-software/nextgen-enterprise/)

[![Product Awards](https://www.selecthub.com/display/images/awards_badge.svg)](#awards-section)

[Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=EHR+Software&product_name=athenahealth&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F4c12343400ce0c1454ad4bc3860602b9-d2ef569d110f25cf2edb7573a935122d%2Fresources%2Fnormal%2Flogo.png%3F1705366157) [Demo](https://pmo.selecthub.com/get-product-demo/?category=EHR+Software&product_name=athenahealth&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F4c12343400ce0c1454ad4bc3860602b9-d2ef569d110f25cf2edb7573a935122d%2Fresources%2Fnormal%2Flogo.png%3F1705366157)    [Request Pricing](https://pmo.selecthub.com/get-product-pricing-medical/?category=EHR+Software&product_name=athenahealth&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F4c12343400ce0c1454ad4bc3860602b9-d2ef569d110f25cf2edb7573a935122d%2Fresources%2Fnormal%2Flogo.png%3F1705366157&price=3) [Pricing](https://pmo.selecthub.com/get-product-pricing-medical/?category=EHR+Software&product_name=athenahealth&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F4c12343400ce0c1454ad4bc3860602b9-d2ef569d110f25cf2edb7573a935122d%2Fresources%2Fnormal%2Flogo.png%3F1705366157&price=3)

[Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=EHR+Software&product_name=NextGen%2BEnterprise&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fdeb54ffb41e085fd7f69a75b6359c989-9b8683ca872ac917383deb22cf69f0cd%2Fresources%2Fnormal%2Flogo.png%3F1776183630) [Demo](https://pmo.selecthub.com/get-product-demo/?category=EHR+Software&product_name=NextGen%2BEnterprise&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fdeb54ffb41e085fd7f69a75b6359c989-9b8683ca872ac917383deb22cf69f0cd%2Fresources%2Fnormal%2Flogo.png%3F1776183630)    [Request Pricing](https://pmo.selecthub.com/get-product-pricing-medical/?category=EHR+Software&product_name=NextGen%2BEnterprise&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fdeb54ffb41e085fd7f69a75b6359c989-9b8683ca872ac917383deb22cf69f0cd%2Fresources%2Fnormal%2Flogo.png%3F1776183630&price=3) [Pricing](https://pmo.selecthub.com/get-product-pricing-medical/?category=EHR+Software&product_name=NextGen%2BEnterprise&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fdeb54ffb41e085fd7f69a75b6359c989-9b8683ca872ac917383deb22cf69f0cd%2Fresources%2Fnormal%2Flogo.png%3F1776183630&price=3)

### Products Insights

Overall Rating Comparison

[Analyst Rating we're gathering data](#analyst-rating-section) [User Sentiment![Good User Sentiment](https://www.selecthub.com/display/images/scores/good.svg) (953 Reviews)](#user-sentiment-section)

[Analyst RatingNextGen Enterprise - Analyst Score: 83 out of 100 83 Detailed Analysis](#analyst-rating-section) [User Sentiment![Good User Sentiment](https://www.selecthub.com/display/images/scores/good.svg) (254 Reviews)](#user-sentiment-section)

Price Starts From

Custom Quote 

i

Free Trial is unavailable →

Custom Quote 

i

Free Trial is unavailable →

Pros What we like about athenahealth and NextGen Enterprise:

- Integrated billing and coding speeds up claims submissions and cuts billing errors
- Intuitive interface that users find cuts charting time significantly
- Patient portal lets patients schedule, message providers, and manage their records
- Customizable templates and workflows adapt to different practice needs

- Specialty-specific content covers behavioral health, cardiology, orthopedics, and more
- Ambient Assist captures notes from patient conversations automatically using AI
- ePrescribing integrates formulary checks, drug-allergy alerts, and prior auth in one place
- Built-in coding support for CPT, ICD, HCPCS, and NDC codes with E&M optimization

Cons What we dislike about athenahealth and NextGen Enterprise:

- Customization stays limited to templates, workflows, and report generation
- Customer support quality and response times are inconsistent
- Occasional technical glitches and system slowdowns disrupt workflows

- Integration capabilities are limited, requiring API connections for many third-party tools
- Implementation demands significant time, resources, and upfront investment
- No push notifications to mobile and limited digital payment options

### Our Review

**Bottom line:** athenahealth is a better fit if you want an intuitive, well-integrated EHR for a small to mid-sized general practice. NextGen Enterprise makes more sense if you're running a multi-specialty operation or need deep specialty-specific tools and AI-powered documentation.

Both products require a quote for pricing, so you'll need to talk to each vendor to compare costs directly.

athenahealth's integrated billing links scheduling, coding, and claims in one place, and users consistently note it speeds up their revenue cycle. The patient portal is also solid — patients can schedule, message their care team, and view records without needing extra setup.

NextGen Enterprise is built for practices that need more clinical depth. The Ambient Assist feature listens to patient conversations and auto-generates notes, which meaningfully reduces documentation time. Its ePrescribing goes beyond sending scripts — you can check formulary coverage, run drug-allergy checks, and initiate prior authorizations all from the patient's chart.

Where they diverge most sharply is integrations. athenahealth connects more broadly with labs, pharmacies, and outside systems. NextGen Enterprise has thinner native integrations and relies more on APIs to connect third-party tools, which adds implementation complexity.

If you prioritize ease of use and a smooth administrative workflow, athenahealth is the stronger choice. If clinical depth, specialty support, and AI-assisted documentation matter more, NextGen Enterprise is worth the added setup effort.

### Analyst Rating Summary

Overall Scores Based on the research and analysis by SelectHub's team of research analysts, NextGen Enterprise has an analyst rating of 83. Our analysts are still gathering data for athenahealth.

we're gathering data

NextGen Enterprise - Analyst Score: 83 out of 100

83

Features Comparison

**Clinical Charts**  
 Effortlessly track patient health over time, viewing visit notes, lab results, and medications in one clear, organized timeline so you always have the full picture.

we're gathering data

92

**Clinical Documentation**  
 Quickly capture important details during patient visits, like symptoms and diagnoses, and easily access them later, ensuring thorough and accurate records without slowing you down.

we're gathering data

100

**Dashboards and Reporting**  
 Instantly see key practice metrics like appointment volume and revenue, presented in easy-to-understand charts, so you can quickly identify trends and make informed decisions.

we're gathering data

93

Show More [Show More](<https://pmo.selecthub.com/customize-data/?category=EHR Software>)

### Analyst Ratings for Functional Requirements Customize This Data [Customize This Data](<https://pmo.selecthub.com/customize-data/?category=EHR Software>)

How NextGen Enterprise compares against the top 11 functional requirements as defined by SelectHub project data.

*athenahealthNextGen Enterprise + Add Product [+ Add Product](<https://pmo.selecthub.com/customize-data/?category=EHR Software>)*

Clinical Charts ClinicalDocumentation Dashboards AndReporting ElectronicPrescriptions Medical Billing Mobile Capabilities Notes And Templates Patient Engagement Platform Capabilities Platform Security AndCompliance Telehealth

92 100 93 100 91 96 100 80 82 91 81 0 25 50 75 100

Implementation Level of Effort Estimation

**Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. Read more

**Tier 2:** Supported with workarounds or add-ons that may require additional costs.

**Tier 3:** Requires partner integrations or custom development that is often at an additional cost.

**Clinical Charts**  
Effortlessly track patient health over time, viewing visit notes, lab results, and medications in one clear, organized timeline so you always have the full picture.

we're gathering data

*N/A*

we're gathering data

*N/A*

we're gathering data

*N/A*

*80%*

*20%*

*0%*

**Clinical Documentation**  
Quickly capture important details during patient visits, like symptoms and diagnoses, and easily access them later, ensuring thorough and accurate records without slowing you down.

we're gathering data

*N/A*

we're gathering data

*N/A*

we're gathering data

*N/A*

*100%*

*0%*

*0%*

**Dashboards And Reporting**  
Instantly see key practice metrics like appointment volume and revenue, presented in easy-to-understand charts, so you can quickly identify trends and make informed decisions.

we're gathering data

*N/A*

we're gathering data

*N/A*

we're gathering data

*N/A*

*83%*

*17%*

*0%*

**Electronic Prescriptions**  
Electronically send prescriptions directly to the patient's preferred pharmacy with a few clicks, improving accuracy and convenience for both you and your patients.

we're gathering data

*N/A*

we're gathering data

*N/A*

we're gathering data

*N/A*

*100%*

*0%*

*0%*

**Medical Billing**  
Simplify your payment process by generating accurate claims, tracking payments, and managing invoices all in one place, helping you get paid faster and more efficiently.

we're gathering data

*N/A*

we're gathering data

*N/A*

we're gathering data

*N/A*

*88%*

*0%*

*12%*

**Mobile Capabilities**  
Access your patient information and manage key tasks securely from your phone or tablet, giving you the flexibility to provide care wherever you are.

we're gathering data

*N/A*

we're gathering data

*N/A*

we're gathering data

*N/A*

*100%*

*0%*

*0%*

**Notes And Templates**  
Create customized templates for common visit types and quickly jot down patient encounters, making documentation faster and more consistent without sacrificing important details.

we're gathering data

*N/A*

we're gathering data

*N/A*

we're gathering data

*N/A*

*100%*

*0%*

*0%*

**Patient Engagement**  
Connect with your patients beyond appointments by easily sharing educational materials, sending reminders, and offering secure messaging, fostering stronger relationships and better health outcomes.

we're gathering data

*N/A*

we're gathering data

*N/A*

we're gathering data

*N/A*

*60%*

*0%*

*40%*

**Platform Capabilities**  
Connect seamlessly with other healthcare systems and tools you already use, sharing information securely and streamlining your workflow without complicated integrations.

we're gathering data

*N/A*

we're gathering data

*N/A*

we're gathering data

*N/A*

*80%*

*0%*

*20%*

**Platform Security And Compliance**  
Rest assured that sensitive patient data is protected with advanced security measures and adherence to regulations, allowing you to focus on care with complete confidence.

we're gathering data

*N/A*

we're gathering data

*N/A*

we're gathering data

*N/A*

*88%*

*0%*

*12%*

**Telehealth**  
Conduct secure virtual appointments with patients from the comfort of their homes, expanding your reach and providing convenient care without the need for in-person visits.

we're gathering data

*N/A*

we're gathering data

*N/A*

we're gathering data

*N/A*

*69%*

*0%*

*31%*

**Customize This Data For Your Unique Needs** and compare feature capabilities head-to-head CUSTOMIZE NOW [CUSTOMIZE NOW](<https://pmo.selecthub.com/customize-data/?category=EHR Software>)

### Analyst Ratings for Technical Requirements Customize This Data [Customize This Data](<https://pmo.selecthub.com/customize-data/?category=EHR Software>)

Implementation Level of Effort Estimation

**Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. Read more

**Tier 2:** Supported with workarounds or add-ons that may require additional costs.

**Tier 3:** Requires partner integrations or custom development that is often at an additional cost.

**Integration And Extensibility**  
Connect with other essential tools and systems you rely on, easily tailoring your software to fit your unique practice needs without complex setups.

we're gathering data

*N/A*

we're gathering data

*N/A*

we're gathering data

*N/A*

*69%*

*0%*

*31%*

**Requirements Summary** Of typical requirements, the level of support for athenahealth is still being evaluated at this time. NextGen Enterprise supports 79.4% and excels at Clinical Documentation, Electronic Prescriptions and Notes And Templates. athenahealth has a user sentiment rating of 'good' based on 953 reviews, while NextGen Enterprise has an analyst rating of 83 and a user sentiment rating of 'good' based on 254 reviews. athenahealth and NextGen Enterprise are both SelectHub award-winners.

### User Sentiment Summary

athenahealth has a user sentiment rating of 75 based on 953 reviews. NextGen Enterprise has a user sentiment rating of 77 based on 254 reviews.

![Good User Sentiment](https://www.selecthub.com/display/images/scores/good.svg) 953 reviews

![Good User Sentiment](https://www.selecthub.com/display/images/scores/good.svg) 254 reviews

Synopsis Evaluating all review platforms, our market analysts have compiled the following user sentiment data.

75%

*of users recommend this product*

athenahealth has a 'good' User Satisfaction Rating of 75% when considering 953 user reviews from 4 recognized software review sites.

77%

*of users recommend this product*

NextGen Enterprise has a 'good' User Satisfaction Rating of 77% when considering 254 user reviews from 4 recognized software review sites.

User Review Scores**FinancesOnline**

n/a

**4.4** (17)

**G2.com, Inc**

**3.5** (102)

**3.7** (157)

**Software Advice, Inc**

**3.8** (836)

n/a

**Capterra Inc**

n/a

**4.1** (26)

**Gartner, Inc**

**5.0** (1)

n/a

**TrustRadius**

**3.6** (14)

**4.1** (54)

### Awards

SelectHub awards earned by these products based on a comprehensive analysis by our research analysts.

No awards.

SelectHub research analysts have evaluated NextGen Enterprise and concluded it earns best-in-class honors for Electronic Prescriptions and Mobile Capabilities.

![Electronic Prescriptions Award](<> "Electronic Prescriptions Award")

![Mobile Capabilities Award](<> "Mobile Capabilities Award")

### Product Assistance

Training Resources

Documentation

In Person

Live Online

Videos

Webinars

Documentation

In Person

Live Online

Videos

Webinars

Support

Email

Phone

Chat

FAQ

Forum

Help Desk

Knowledge Base

Tickets

Training

24/7 Live Support

Email

Phone

Chat

FAQ

Forum

Help Desk

Knowledge Base

Tickets

Training

24/7 Live Support

### Product Basics

Company Size

i

Small

Medium

Large

Small

Medium

Large

Platforms Supported

Windows

Mac

Linux

Android

Chromebook

Windows

Mac

Linux

Android

Chromebook

Deployment Supported

Cloud

On-Premise

Mobile

Cloud

On-Premise

Mobile

Comparison of Top Alternatives

[athenahealth Alternatives](https://www.selecthub.com/ehr-software/athenahealth/alternatives/)

[NextGen Enterprise Alternatives](https://www.selecthub.com/ehr-software/nextgen-enterprise/alternatives/)

### Screenshots

![Videos]()![Videos]() ![Screenshots]()

![Videos]() ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()

### Key Features

- **Revenue cycle management** – Integrated billing and coding auto-submits claims, checks for errors, and connects to scheduling to keep the revenue cycle moving.
- **Mobile app** – Lets providers access patient records, complete charting, and communicate with colleagues from any device.
- **Patient portal** – Gives patients online access to their records, appointment scheduling, provider messaging, and billing in one place.
- **System integrations** – Connects with labs, pharmacies, imaging centers, and other healthcare systems more broadly than NextGen Enterprise.

- **Revenue cycle management** – Auto-generates charges from documented services, posts ERA payments automatically, and compares claims against payer standards to catch issues early.
- **Mobile app** – Supports voice dictation, photo uploads into the EHR, and real-time alerts, with a layout that adjusts to any screen size.
- **Patient portal** – Handles appointment scheduling, medication refill requests, lab result access, provider messaging, and smart waitlist sign-ups.
- **Ambient Assist** – Uses AI to listen to patient conversations and automatically create clinical notes in the system, reducing after-hours documentation.

### Top Alternatives in EHR Software

[![AdvancedMD Software Tool]()--- AdvancedMD](https://www.selecthub.com/p/medical-software/advancedmd/) [![athenaOne Software Tool]()--- athenaOne](https://www.selecthub.com/p/ehr-software/athenaone/) [![CareCloud Central Software Tool]()--- CareCloud Central](https://www.selecthub.com/p/medical-practice-management-software/carecloud-central/) [![ChartLogic Software Tool]()--- ChartLogic](https://www.selecthub.com/p/ehr-software/chartlogic/) [![CureMD Software Tool]()--- CureMD](https://www.selecthub.com/p/ehr-software/curemd/) [![DrChrono Software Tool]()--- DrChrono](https://www.selecthub.com/p/medical-software/drchrono/) [![eClinicalWorks Software Tool]()--- eClinicalWorks](https://www.selecthub.com/p/ehr-software/eclinicalworks/) [![Elation Health Software Tool]()--- Elation Health](https://www.selecthub.com/p/ehr-software/elation-health/) [![EpicCare Software Tool]()--- EpicCare](https://www.selecthub.com/p/ehr-software/epiccare/) [![Intergy Software Tool]()--- Intergy](https://www.selecthub.com/p/ehr-software/intergy/) [![MEDITECH Expanse Software Tool]()--- MEDITECH Expanse](https://www.selecthub.com/p/ehr-software/meditech/) [![NextGen Enterprise Software Tool]()--- NextGen Enterprise](https://www.selecthub.com/p/ehr-software/nextgen-enterprise/) [![Oracle Ambulatory EHR Software Tool]()--- Oracle Ambulatory EHR](https://www.selecthub.com/p/ehr-software/oracle-ambulatory-ehr/) [![Praxis EMR Software Tool]()--- Praxis EMR](https://www.selecthub.com/p/emr-software/praxis-emr/) [![Tebra EHR Software Tool]()--- Tebra EHR](https://www.selecthub.com/p/ehr-software/tebra-ehr/)

### Related Categories

athenahealth and NextGen Enterprise can also be found with other leading products in these categories:

[Clinical Decision Support Systems](https://www.selecthub.com/c/clinical-decision-support-systems/)

[EMR Software](https://www.selecthub.com/c/emr-software/)

[Medical Coding Software](https://www.selecthub.com/c/medical-coding-software/)

[Patient Engagement Software](https://www.selecthub.com/c/patient-engagement-software/)

[Telehealth Platforms](https://www.selecthub.com/c/telehealth-platforms/)

[Telemedicine Software](https://www.selecthub.com/c/telemedicine-software/)

Show more

[EMR Software](https://www.selecthub.com/c/emr-software/)

[Medical Billing Software](https://www.selecthub.com/c/medical-billing-software/)

[Medical Coding Software](https://www.selecthub.com/c/medical-coding-software/)

[Medical Practice Management Software](https://www.selecthub.com/c/medical-practice-management-software/)

[Mental Health Software](https://www.selecthub.com/c/mental-health-software/)

[Patient Engagement Software](https://www.selecthub.com/c/patient-engagement-software/)

[Patient Scheduling Software](https://www.selecthub.com/c/patient-scheduling-software/)

[Telehealth Platforms](https://www.selecthub.com/c/telehealth-platforms/)

[Telemedicine Software](https://www.selecthub.com/c/telemedicine-software/)

Show more

### Head-to-Head Comparison

![athenahealth Software Tool]()

![CompuGroup Medical Software Tool]()

[athenahealth VS CompuGroup Medical](https://www.selecthub.com/ehr-software/athenahealth-vs-compugroup-medical/)

![athenahealth Software Tool]()

![CureMD Software Tool]()

[athenahealth VS CureMD](https://www.selecthub.com/ehr-software/athenahealth-vs-curemd/)

![athenahealth Software Tool]()

![eClinicalWorks Software Tool]()

[athenahealth VS eClinicalWorks](https://www.selecthub.com/ehr-software/athenahealth-vs-eclinicalworks/)

![athenahealth Software Tool]()

![EpicCare Software Tool]()

[athenahealth VS EpicCare](https://www.selecthub.com/ehr-software/athenahealth-vs-epiccare/)

![athenahealth Software Tool]()

![Intergy Software Tool]()

[athenahealth VS Intergy](https://www.selecthub.com/ehr-software/athenahealth-vs-intergy/)

![athenahealth Software Tool]()

![Meditab Software Tool]()

[athenahealth VS Meditab](https://www.selecthub.com/ehr-software/athenahealth-vs-meditab/)

![athenahealth Software Tool]()

![MEDITECH Expanse Software Tool]()

[athenahealth VS MEDITECH Expanse](https://www.selecthub.com/ehr-software/athenahealth-vs-meditech/)

![athenahealth Software Tool]()

![NextGen Enterprise Software Tool]()

[athenahealth VS NextGen Enterprise](https://www.selecthub.com/ehr-software/athenahealth-vs-nextgen-enterprise/)

![athenahealth Software Tool]()

![Oracle Ambulatory EHR Software Tool]()

[athenahealth VS Oracle Ambulatory EHR](https://www.selecthub.com/ehr-software/athenahealth-vs-oracle-ambulatory-ehr/)

![athenahealth Software Tool]()

![Practice Fusion Software Tool]()

[athenahealth VS Practice Fusion](https://www.selecthub.com/ehr-software/practice-fusion-vs-athenahealth/)

![athenahealth Software Tool]()

![Praxis EMR Software Tool]()

[athenahealth VS Praxis EMR](https://www.selecthub.com/ehr-software/athenahealth-vs-praxis-emr/)

![athenahealth Software Tool]()

![Tebra EHR Software Tool]()

[athenahealth VS Tebra EHR](https://www.selecthub.com/ehr-software/athenahealth-vs-tebra-ehr/)

**About SelectHub (and our data)**

We’re the employee-owned Austin-based startup democratizing software data so you can make your decisions in an influence-free zone. Our market data is crowdsourced from our user-base of 100,000+ companies.

WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more...

![SelectHub Products Reporting and Analytics]()

[Build Your Requirements](https://pmo.selecthub.com/emr-ehr-requirements-template-site-vers/)

![SelectHub Products Cost and Pricing Guide]()

[Get Your Free Comparison Report](https://pmo.selecthub.com/request-custom-scorecard/?category=EHR%20Software)

**Tier 1:**  
 Fully/moderately supported out-of-the-box allowing for quick and easy deployment.  
 Fully or moderately supported out-of-the-box with industry-leading capabilities and is immediately available after installation without needing any add-ons, integrations, or custom development.

**Tier 2:**  
 Supported with workarounds or add-ons that may require additional costs.  
 Not directly available in the software, but can be accomplished using other built-in features, workarounds, or add-ons/products from the vendor with or without any additional cost.

**Tier 3:**  
 Requires partner integrations or custom development that is often at an additional cost.  
 Requires additional integrations, plugins, marketplace applications from a third-party vendor, or custom development using the APIs, libraries, extensions, and development framework supported by the software, with or without any additional cost.

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