[Home](https://www.selecthub.com/) \> [EHR](https://www.selecthub.com/category/ehr/) \> [EHR Software](https://www.selecthub.com/c/ehr-software/) \> [EpicCare](https://www.selecthub.com/p/ehr-software/epiccare/) \> EpicCare vs NextGen Enterprise 

#  EpicCare vs NextGen Enterprise 

 Last Updated: May 11th, 2026 

Our analysts compared [EpicCare](https://www.selecthub.com/p/ehr-software/epiccare/) vs [NextGen Enterprise](https://www.selecthub.com/p/ehr-software/nextgen-enterprise/) based on data from our 400+ point analysis of [EHR Software](https://www.selecthub.com/c/ehr-software/), user reviews and our own crowdsourced data from our [free software selection platform](https://www.selecthub.com/about/start-free-selection-project-site/?category=EHR Software&cta=ehr-software).

[Overview](#product-overview) [Pricing](#product-pricing) [Our Review](#product-analyst-summary) [User Ratings](#user-sentiment-section) [Features](#product-benefits-features) [Analyst Ratings](#analyst-rating-section) [Comparison Charts](#product-comparison-charts) [Screenshots](#product-screenshots) 

Remove Add to Compare 

[![EpicCare Software Tool](https://cdn.selecthub.com/products/e9412ee564384b987d086df32d4ce6b7-8a9fad46ffcfa259ddd1d9fdb5aa5d6c/resources/normal/logo.png?1735570801)](https://www.selecthub.com/p/ehr-software/epiccare/)

[ ![Product Awards](https://www.selecthub.com/display/images/awards_badge.svg) ](#awards-section) 

Remove Add to Compare 

[![NextGen Enterprise Software Tool](https://cdn.selecthub.com/products/deb54ffb41e085fd7f69a75b6359c989-9b8683ca872ac917383deb22cf69f0cd/resources/normal/logo.png?1776183630)](https://www.selecthub.com/p/ehr-software/nextgen-enterprise/)

[ ![Product Awards](https://www.selecthub.com/display/images/awards_badge.svg) ](#awards-section) 

[Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=EHR+Software&product%5Fname=EpicCare&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fe9412ee564384b987d086df32d4ce6b7-8a9fad46ffcfa259ddd1d9fdb5aa5d6c%2Fresources%2Fnormal%2Flogo.png%3F1735570801) [Demo](https://pmo.selecthub.com/get-product-demo/?category=EHR+Software&product%5Fname=EpicCare&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fe9412ee564384b987d086df32d4ce6b7-8a9fad46ffcfa259ddd1d9fdb5aa5d6c%2Fresources%2Fnormal%2Flogo.png%3F1735570801) [Request Pricing](https://pmo.selecthub.com/get-product-pricing-medical/?category=EHR+Software&product%5Fname=EpicCare&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fe9412ee564384b987d086df32d4ce6b7-8a9fad46ffcfa259ddd1d9fdb5aa5d6c%2Fresources%2Fnormal%2Flogo.png%3F1735570801&price=5) [Pricing](https://pmo.selecthub.com/get-product-pricing-medical/?category=EHR+Software&product%5Fname=EpicCare&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fe9412ee564384b987d086df32d4ce6b7-8a9fad46ffcfa259ddd1d9fdb5aa5d6c%2Fresources%2Fnormal%2Flogo.png%3F1735570801&price=5) 

[Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=EHR+Software&product%5Fname=NextGen%2BEnterprise&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fdeb54ffb41e085fd7f69a75b6359c989-9b8683ca872ac917383deb22cf69f0cd%2Fresources%2Fnormal%2Flogo.png%3F1776183630) [Demo](https://pmo.selecthub.com/get-product-demo/?category=EHR+Software&product%5Fname=NextGen%2BEnterprise&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fdeb54ffb41e085fd7f69a75b6359c989-9b8683ca872ac917383deb22cf69f0cd%2Fresources%2Fnormal%2Flogo.png%3F1776183630) [Request Pricing](https://pmo.selecthub.com/get-product-pricing-medical/?category=EHR+Software&product%5Fname=NextGen%2BEnterprise&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fdeb54ffb41e085fd7f69a75b6359c989-9b8683ca872ac917383deb22cf69f0cd%2Fresources%2Fnormal%2Flogo.png%3F1776183630&price=3) [Pricing](https://pmo.selecthub.com/get-product-pricing-medical/?category=EHR+Software&product%5Fname=NextGen%2BEnterprise&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fdeb54ffb41e085fd7f69a75b6359c989-9b8683ca872ac917383deb22cf69f0cd%2Fresources%2Fnormal%2Flogo.png%3F1776183630&price=3) 

###  Products Insights

 Overall Rating Comparison

[ Analyst Rating  79 Detailed Analysis ](#analyst-rating-section) [ User Sentiment ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) (1363 Reviews) ](#user-sentiment-section) 

[ Analyst Rating  83 Detailed Analysis ](#analyst-rating-section) [ User Sentiment ![Good User Sentiment](https://www.selecthub.com/display/images/scores/good.svg) (254 Reviews) ](#user-sentiment-section) 

 Price Starts From

 Custom Quote 

 i

 Free Trial is unavailable →

 Custom Quote 

 i

 Free Trial is unavailable →

 Pros

 What we like about EpicCare and NextGen Enterprise:

* Care Everywhere makes sharing patient records across institutions easy, which is valuable for multi-facility settings
* AI tools handle progress notes, patient summaries and billing codes, cutting documentation time
* Encryption, audit trails and two-factor authentication keep patient data secure and HIPAA/HITECH compliant

* Mobile app supports voice dictation, photo uploads and real-time alerts, so it's easy to work away from a desk
* Built-in medical coding covers CPT, ICD, HCPCS and NDC codes with E&M suggestions to reduce billing errors
* Revenue cycle tools help practices stay on top of claims, denials and collections

 Cons

 What we dislike about EpicCare and NextGen Enterprise:

* Navigating the vast feature set is challenging — new users typically need significant training to get up to speed
* Reporting lacks auto-scheduling, graphing and medication reconciliation reports
* Frequent updates disrupt established workflows and require constant retraining

* Integration options are limited compared to competitors, so connecting third-party tools often requires API work
* Implementation is time-consuming and requires significant upfront investment in training and setup
* Heavy reliance on system uptime means downtime can seriously disrupt day-to-day operations

###  Our Review

**Bottom line:** EpicCare is built for large hospitals and multi-facility health systems that need deep interoperability and complex workflow support. NextGen Enterprise fits practices of all sizes — especially those where mobile access and clean revenue cycle management matter most.

EpicCare's strength is scale. It connects with labs, pharmacies and imaging systems through over a thousand APIs and supports FHIR and HL7 standards, which makes cross-institution data sharing relatively straightforward. Its AI tools for note generation and billing code suggestions are a real help for high-volume settings. NextGen Enterprise's integrations are more limited, and you'll often need to connect tools via API rather than out of the box.

On mobile, the gap flips. NextGen Enterprise lets you dictate notes, upload photos and get real-time alerts from your phone, with a layout that adjusts to any screen. EpicCare's mobile tools don't support offline access, barcode scanning or photo uploads — which is a real limitation if your providers aren't always at a desk. NextGen also has stronger reporting features, including analytics that EpicCare doesn't match well on the clinical side.

Both products are quote-based, so you'll need to contact each vendor for pricing. Neither publishes a standard rate.

If you're running a large academic medical center or health system with complex workflows and multiple facilities, EpicCare is hard to match. But if you need a system that works well on the go, keeps billing clean and fits a range of practice sizes, NextGen Enterprise is worth a close look — especially if you don't need the breadth of a hospital-grade platform.

###  Analyst Rating Summary

 Overall Scores

 Based on the research and analysis by SelectHub's team of research analysts, EpicCare has an analyst rating of 79\. By comparison NextGen Enterprise has an analyst rating of 83.

 79 

 83 

 Features Comparison

**Clinical Charts**  
 Effortlessly track patient health over time, viewing visit notes, lab results, and medications in one clear, organized timeline so you always have the full picture. 

 100 

 92 

**Clinical Documentation**  
 Quickly capture important details during patient visits, like symptoms and diagnoses, and easily access them later, ensuring thorough and accurate records without slowing you down. 

 94 

 100 

**Dashboards and Reporting**  
 Instantly see key practice metrics like appointment volume and revenue, presented in easy-to-understand charts, so you can quickly identify trends and make informed decisions. 

 67 

 93 

[Show More](#) [Show More](https://pmo.selecthub.com/customize-data/?category=EHR Software) 

 Strengths

 The best features of EpicCare and NextGen Enterprise as judged by user reviews and analyst validation. 

Clinical Charts

Electronic Prescriptions

Platform Security and Compliance

Clinical Documentation

Patient Engagement

Clinical Documentation

Electronic Prescriptions

Notes and Templates

Mobile Capabilities

Dashboards and Reporting

###  Analyst Ratings for Functional Requirements [Customize This Data](#) [Customize This Data](https://pmo.selecthub.com/customize-data/?category=EHR Software) 

 How EpicCare and NextGen Enterprise compare against the top 11 functional requirements as defined by SelectHub project data.

EpicCare NextGen Enterprise 

\+ Add Product [\+ Add Product](https://pmo.selecthub.com/customize-data/?category=EHR Software) 

 Clinical Charts ClinicalDocumentation Dashboards AndReporting ElectronicPrescriptions Medical Billing Mobile Capabilities Notes And Templates Patient Engagement Platform Capabilities Platform Security AndCompliance Telehealth 100 94 67 100 85 60 79 92 70 100 54 92 100 93 100 91 96 100 80 82 91 81 0 25 50 75 100 

 Implementation Level of Effort Estimation

**Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. [Read more](#) 

**Tier 2:** Supported with workarounds or add-ons that may require additional costs. 

**Tier 3:** Requires partner integrations or custom development that is often at an additional cost. 

**Clinical Charts**   
Effortlessly track patient health over time, viewing visit notes, lab results, and medications in one clear, organized timeline so you always have the full picture. 

100%

0%

0%

80%

20%

0%

**Clinical Documentation**   
Quickly capture important details during patient visits, like symptoms and diagnoses, and easily access them later, ensuring thorough and accurate records without slowing you down. 

88%

0%

12%

100%

0%

0%

**Dashboards And Reporting**   
Instantly see key practice metrics like appointment volume and revenue, presented in easy-to-understand charts, so you can quickly identify trends and make informed decisions. 

67%

0%

33%

83%

17%

0%

**Electronic Prescriptions**   
Electronically send prescriptions directly to the patient's preferred pharmacy with a few clicks, improving accuracy and convenience for both you and your patients. 

100%

0%

0%

100%

0%

0%

**Medical Billing**   
Simplify your payment process by generating accurate claims, tracking payments, and managing invoices all in one place, helping you get paid faster and more efficiently. 

76%

0%

24%

88%

0%

12%

**Mobile Capabilities**   
Access your patient information and manage key tasks securely from your phone or tablet, giving you the flexibility to provide care wherever you are. 

50%

0%

50%

100%

0%

0%

**Notes And Templates**   
Create customized templates for common visit types and quickly jot down patient encounters, making documentation faster and more consistent without sacrificing important details. 

80%

0%

20%

100%

0%

0%

**Patient Engagement**   
Connect with your patients beyond appointments by easily sharing educational materials, sending reminders, and offering secure messaging, fostering stronger relationships and better health outcomes. 

87%

0%

13%

60%

0%

40%

**Platform Capabilities**   
Connect seamlessly with other healthcare systems and tools you already use, sharing information securely and streamlining your workflow without complicated integrations. 

67%

0%

33%

80%

0%

20%

**Platform Security And Compliance**   
Rest assured that sensitive patient data is protected with advanced security measures and adherence to regulations, allowing you to focus on care with complete confidence. 

100%

0%

0%

88%

0%

12%

**Telehealth**   
Conduct secure virtual appointments with patients from the comfort of their homes, expanding your reach and providing convenient care without the need for in-person visits. 

31%

0%

69%

69%

0%

31%

**Customize This Data For Your Unique Needs** and compare feature capabilities head-to-head [CUSTOMIZE NOW](#) [CUSTOMIZE NOW](https://pmo.selecthub.com/customize-data/?category=EHR Software) 

###  Analyst Ratings for Technical Requirements [Customize This Data](#) [Customize This Data](https://pmo.selecthub.com/customize-data/?category=EHR Software) 

 Implementation Level of Effort Estimation

**Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. [Read more](#) 

**Tier 2:** Supported with workarounds or add-ons that may require additional costs. 

**Tier 3:** Requires partner integrations or custom development that is often at an additional cost. 

**Integration And Extensibility**   
Connect with other essential tools and systems you rely on, easily tailoring your software to fit your unique practice needs without complex setups. 

90%

0%

10%

69%

0%

31%

**Requirements Summary** Of typical requirements, 74.8% are fully supported out of the box by EpicCare including Clinical Charts, Electronic Prescriptions and Platform Security And Compliance. NextGen Enterprise supports 79.4% and excels at Clinical Documentation, Electronic Prescriptions and Notes And Templates. EpicCare has an analyst rating of 79 and a user sentiment rating of 'great' based on 1363 reviews, while NextGen Enterprise has an analyst rating of 83 and a user sentiment rating of 'good' based on 254 reviews. EpicCare and NextGen Enterprise are both SelectHub award-winners. 

###  User Sentiment Summary

 EpicCare has a user sentiment rating of 85 based on 1363 reviews. NextGen Enterprise has a user sentiment rating of 77 based on 254 reviews. 

![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) 1363 reviews 

![Good User Sentiment](https://www.selecthub.com/display/images/scores/good.svg) 254 reviews 

 Synopsis

 Evaluating all review platforms, our market analysts have compiled the following user sentiment data.

 85%

of users recommend this product

 EpicCare has a 'great' User Satisfaction Rating of 85% when considering 1363 user reviews from 4 recognized software review sites.

 77%

of users recommend this product

 NextGen Enterprise has a 'good' User Satisfaction Rating of 77% when considering 254 user reviews from 4 recognized software review sites.

 User Review Scores

**FinancesOnline** 

**4.4** (17) 

**4.4** (17) 

**G2.com, Inc** 

**4.2** (930) 

**3.7** (157) 

**Capterra Inc** 

**4.4** (406) 

**4.1** (26) 

**TrustRadius** 

**4.3** (10) 

**4.1** (54) 

###  Awards

SelectHub awards earned by these products based on a comprehensive analysis by our research analysts.

 SelectHub research analysts have evaluated EpicCare and concluded it earns best-in-class honors for Electronic Prescriptions and Platform Security and Compliance. 

![Electronic Prescriptions Award]()

![Platform Security and Compliance Award]()

 SelectHub research analysts have evaluated NextGen Enterprise and concluded it earns best-in-class honors for Electronic Prescriptions and Mobile Capabilities. 

![Electronic Prescriptions Award]()

![Mobile Capabilities Award]()

###  Product Assistance

 Training Resources

Documentation

In Person

Live Online

Videos

Webinars

Documentation

In Person

Live Online

Videos

Webinars

 Support

Email

Phone

Chat

FAQ

Forum

Knowledge Base

24/7 Live Support

Email

Phone

Chat

FAQ

Forum

Knowledge Base

24/7 Live Support

###  Product Basics

 Company Size 

 i

Small

Medium

Large

Small

Medium

Large

 Platforms Supported

Windows

Mac

Linux

Android

Chromebook

Windows

Mac

Linux

Android

Chromebook

 Deployment Supported

Cloud

On-Premise

Mobile

Cloud

On-Premise

Mobile

 Comparison of Top Alternatives

[ EpicCare Alternatives](https://www.selecthub.com/ehr-software/epiccare/alternatives/) 

[ NextGen Enterprise Alternatives](https://www.selecthub.com/ehr-software/nextgen-enterprise/alternatives/) 

###  Screenshots

![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() 

![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() 

###  Key Features

* **AI progress notes** – Listens to patient visits, transcribes conversations and drafts progress notes for providers to review and finalize, reducing documentation time after each encounter.
* **ePrescribing** – Sends prescriptions directly to pharmacies using the NCPDP SCRIPT standard, checks drug-allergy interactions and handles controlled substances through EPCS for secure electronic ordering.
* **MyChart patient portal** – Lets patients schedule appointments, view price estimates, pay bills and access treatment plans without needing to call the office, including a bedside app for inpatient use.
* **Predictive analytics** – Uses AI to forecast emergency department admissions, patient length of stay and staffing needs so you can prepare before volume spikes hit.

* **Ambient Assist** – Uses AI to listen in on patient conversations and automatically create notes in the system, cutting documentation time and helping providers leave the office on time.
* **E-prescribing with PDMP** – Lets you launch the state Prescription Drug Monitoring Program database, verify formulary coverage and initiate prior authorizations all from the prescribing window without switching systems.
* **Patient portal** – Lets patients schedule appointments, request medication refills, view lab results, make payments and message their care team directly through the portal.
* **Medical coding support** – Includes built-in CPT, ICD, HCPCS and NDC code support with E&M coding suggestions that flag anything you might have missed, helping reduce billing errors and speed up claims.

###  Top Alternatives in EHR Software 

[  AdvancedMD ](https://www.selecthub.com/p/medical-software/advancedmd/) [  athenaOne ](https://www.selecthub.com/p/ehr-software/athenaone/) [  CareCloud Central ](https://www.selecthub.com/p/medical-practice-management-software/carecloud-central/) [  ChartLogic ](https://www.selecthub.com/p/ehr-software/chartlogic/) [  CureMD ](https://www.selecthub.com/p/ehr-software/curemd/) [  DrChrono ](https://www.selecthub.com/p/ehr-software/drchrono/) [  eClinicalWorks ](https://www.selecthub.com/p/ehr-software/eclinicalworks/) [  Elation Health ](https://www.selecthub.com/p/ehr-software/elation-health/) [  Intergy ](https://www.selecthub.com/p/ehr-software/intergy/) [  MEDITECH Expanse ](https://www.selecthub.com/p/ehr-software/meditech/) [  NextGen Enterprise ](https://www.selecthub.com/p/ehr-software/nextgen-enterprise/) [  Oracle Ambulatory EHR ](https://www.selecthub.com/p/ehr-software/oracle-ambulatory-ehr/) [  Praxis EMR ](https://www.selecthub.com/p/emr-software/praxis-emr/) [  Tebra EHR ](https://www.selecthub.com/p/ehr-software/tebra-ehr/) [  Veradigm ](https://www.selecthub.com/p/medical-practice-management-software/veradigm/) 

###  Related Categories

 EpicCare and NextGen Enterprise can also be found with other leading products in these categories:

[ Clinical Decision Support Systems ](https://www.selecthub.com/c/clinical-decision-support-systems/) 

[ EMR Software ](https://www.selecthub.com/c/emr-software/) 

[ Long Term Care Software ](https://www.selecthub.com/c/long-term-care-software/) 

[ Medical Practice Management Software ](https://www.selecthub.com/c/medical-practice-management-software/) 

[ Occupational Therapy Software ](https://www.selecthub.com/c/occupational-therapy-software/) 

[ Telehealth Platforms ](https://www.selecthub.com/c/telehealth-platforms/) 

[ Telemedicine Software ](https://www.selecthub.com/c/telemedicine-software/) 

 Show more 

[ EMR Software ](https://www.selecthub.com/c/emr-software/) 

[ Medical Billing Software ](https://www.selecthub.com/c/medical-billing-software/) 

[ Medical Coding Software ](https://www.selecthub.com/c/medical-coding-software/) 

[ Medical Practice Management Software ](https://www.selecthub.com/c/medical-practice-management-software/) 

[ Mental Health Software ](https://www.selecthub.com/c/mental-health-software/) 

[ Patient Engagement Software ](https://www.selecthub.com/c/patient-engagement-software/) 

[ Patient Scheduling Software ](https://www.selecthub.com/c/patient-scheduling-software/) 

[ Telehealth Platforms ](https://www.selecthub.com/c/telehealth-platforms/) 

[ Telemedicine Software ](https://www.selecthub.com/c/telemedicine-software/) 

 Show more 

###  Head-to-Head Comparison

![EpicCare Software Tool]() 

![CompuGroup Medical Software Tool]() 

[EpicCare VS CompuGroup Medical](https://www.selecthub.com/ehr-software/epiccare-vs-compugroup-medical/) 

![EpicCare Software Tool]() 

![CureMD Software Tool]() 

[EpicCare VS CureMD](https://www.selecthub.com/ehr-software/curemd-vs-epiccare/) 

![EpicCare Software Tool]() 

![eClinicalWorks Software Tool]() 

[EpicCare VS eClinicalWorks](https://www.selecthub.com/ehr-software/eclinicalworks-vs-epiccare/) 

![EpicCare Software Tool]() 

![Intergy Software Tool]() 

[EpicCare VS Intergy](https://www.selecthub.com/ehr-software/intergy-vs-epiccare/) 

![EpicCare Software Tool]() 

![Meditab Software Tool]() 

[EpicCare VS Meditab](https://www.selecthub.com/ehr-software/epiccare-vs-meditab/) 

![EpicCare Software Tool]() 

![MEDITECH Expanse Software Tool]() 

[EpicCare VS MEDITECH Expanse](https://www.selecthub.com/ehr-software/meditech-vs-epiccare/) 

![EpicCare Software Tool]() 

![NextGen Enterprise Software Tool]() 

[EpicCare VS NextGen Enterprise](https://www.selecthub.com/ehr-software/epiccare-vs-nextgen-enterprise/) 

![EpicCare Software Tool]() 

![Oracle Ambulatory EHR Software Tool]() 

[EpicCare VS Oracle Ambulatory EHR](https://www.selecthub.com/ehr-software/epiccare-vs-oracle-ambulatory-ehr/) 

![EpicCare Software Tool]() 

![Practice Fusion Software Tool]() 

[EpicCare VS Practice Fusion](https://www.selecthub.com/ehr-software/practice-fusion-vs-epiccare/) 

![EpicCare Software Tool]() 

![Praxis EMR Software Tool]() 

[EpicCare VS Praxis EMR](https://www.selecthub.com/ehr-software/epiccare-vs-praxis-emr/) 

![EpicCare Software Tool]() 

![Tebra EHR Software Tool]() 

[EpicCare VS Tebra EHR](https://www.selecthub.com/ehr-software/epiccare-vs-tebra-ehr/) 

![EpicCare Software Tool]() 

![Tebra Practice Management Software Tool]() 

[EpicCare VS Tebra Practice Management](https://www.selecthub.com/ehr-software/epiccare-vs-tebra-practice-management/) 

**About SelectHub (and our data)** 

We’re the employee-owned Austin-based startup democratizing software data so you can make your decisions in an influence-free zone. Our market data is crowdsourced from our user-base of 100,000+ companies.

WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more...

![SelectHub Products Reporting and Analytics]() 

[ Build Your Requirements](https://pmo.selecthub.com/emr-ehr-requirements-template-site-vers/)

![SelectHub Products Cost and Pricing Guide]() 

[ Get Your Free Comparison Report](https://pmo.selecthub.com/request-custom-scorecard/?category=EHR%20Software)

**Tier 1:**  
 Fully/moderately supported out-of-the-box allowing for quick and easy deployment.  
Fully or moderately supported out-of-the-box with industry-leading capabilities and is immediately available after installation without needing any add-ons, integrations, or custom development. 

**Tier 2:**  
 Supported with workarounds or add-ons that may require additional costs.  
Not directly available in the software, but can be accomplished using other built-in features, workarounds, or add-ons/products from the vendor with or without any additional cost. 

**Tier 3:**  
 Requires partner integrations or custom development that is often at an additional cost.  
Requires additional integrations, plugins, marketplace applications from a third-party vendor, or custom development using the APIs, libraries, extensions, and development framework supported by the software, with or without any additional cost. 

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