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Benefits and Insights

Why use DrChrono?

Key differentiators & advantages of DrChrono

  • Increase Operational Efficiency: Improve productivity and efficiency with time-saving tools like medical templates, speech-to-text and dynamic photo charting. 
  • Simple Patient Check-In: Provide a stress free check-in experience for patients by auto-populating their information and syncing that data to the EHR. 
  • Flexibility: Configure clinical forms and medical templates to adapt to current work styles. DrChrono can be tailored to essentially any type of health organization. 
  • Patient Educational Material: Provide patients with necessary medical information related to their treatment and visits. 
  • Integrated Labs: Integrate with systems like LabCorp, Quest, Surescripts and other third-party labs to minimize paperwork and handle administrative tasks.  
  • Fully Certified: HIPPA certified, the platform secures sensitive information and meets meaningful use standards. 

Industry Expertise

Tailored to health organizations of all sizes and specialties, DrChrono serves tens of thousands of physicians and more than 13 million patients. It was the first EHR to build a native app for the iPad and iPhone.

Key Features

  • Intelligent Charting: Chart and record quickly and efficiently using the speech-to-text feature to enter info into the EHR instead of memorizing codes. 
  • E-Prescribing: Physicians can send single or multiple prescription orders, including controlled substances, directly to a pharmacy. They can also check potential drug interactions automatically before sending prescriptions. 
  • Patient Portal: Patients can book appointments, pay bills and communicate securely with their physicians online using DrChrono OnPatient. Automated reminders for patients also help reduce no-shows. 
  • Medical Billing: Manage finances by verifying insurance at the point of care, reducing multiple data entries and billing directly. Bill accurately, save time and get paid quicker using pre-populated billing codes. 
  • Claim Management: Receive claim statuses in real time and get help with reimbursement, denial analysis, automatic statement mailing and HCFA reporting. 
  • Mobile EHR: Provide care regardless of location with a mobile device or iPad. Patient information can be also accessed and updated anywhere. 
  • Custom Vitals: Physicians can create baseline health data to monitor each patient’s health measurements individually. 
  • Smart Shortcuts: Create macro buttons and easily accessible shortcuts for most commonly used notes, saving physicians time by using these shortcuts to pull up data with a single click. 

Limitations

These are some of the product’s limitations according to user feedback at the time of this review:

  •  Difficult to learn. 
  •  Frequent glitches and lags. 
  •  Unresponsive customer support. 

DrChrono EHR Suite Support

mail_outlineEmail: Not listed. However, live chat support is available on the website.
phonePhone: Call (844) 569-8628 or text (650) 215-6343.
schoolTraining: Training videos, internal material for billing, troubleshooting and more can be accessed in the support center.
local_offerTickets: Submit a request from the website’s support page.

DrChrono Reviews

Average customer reviews & user sentiment summary:

451 reviews

82%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • Features: Templates, documentation and billing were identified as key benefits, according to 76% of reviews about features.
  • Intuitive: The platform is intuitive to use, especially when used on an iPad, as observed by 83% of users referencing this element.
  • Ease of Use: Over 83% of reviews on usability reported that the interface is user-friendly and easy to navigate.
  • Integration: About 71% of users mention that it supports integration to make billing and other tasks more convenient.

Cons

  • Customer Support: About 71% of users who mention this aspect noted that customer support is unhelpful and delayed apart from sales-related matters.
  • Learning Curve: Over 70% of reviews referring to this aspect reported that DrChrono has a steep learning curve and takes some time getting used to.
  • Updates: It needs better and quicker updates for features, according to 94% of reviews about this element.
  • Glitches: Lags and downtime were reported by all users who mention this aspect.

Researcher's Summary:

DrChrono offers comprehensive features that most of its users find easy to use and intuitive, particularly when accessed through the iPad app. It also supports seamless third-party integrations that make billing and other activities easier. However, users need time to adjust to it due to a steep learning curve. Reviews also cited infrequent updates and unexpected downtimes for which customer support is of minimal help as other top issues. All in all, it can be a good choice, advisable for small-scale independent medical facilities.

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