Benefits and Insights

Why use Cerner?

Key differentiators & advantages of Cerner

  • Increase Productivity and Efficiency: Cerner allows physicians to spend far less time charting and documenting data, allowing them more time to focus on the patient, in turn seeing more clients each day and raising revenue opportunities. With health analytics and other tools to help prevent mistakes, physicians are able to provide more accurate diagnoses and treatment. By updating a patient’s chart in real time, staff can rest assured that a patient’s information is up-to-date and accurate.
  • Patient Experience: Tools like the patient portal allow patients to play a bigger role in their treatment process. Patients can communicate with their providers, check lab results and edit personal information easily using their mobile device. Another point worth noting, patients can check-in online prior to a visit, saving them time along with the physician. And with greater care being provided, patients can leave happier knowing they are receiving the best possible treatment.
  • Usability: Although no dashboard is provided, Cerner makes reporting and looking up patient information much easier. Navigating the system provides users with an intuitive experience, allowing for staff to get used to the system quickly.
  • Full-Service Support: Cerner provides 24/7 customer support as well as help with the installation/implementation process.
  • Clinical and Financial Integration: Cerner integrates communication between billing and clinical teams to streamline the process and users can see patient’s financial data and, with appropriate security, link directly to the chart for any necessary reviews. It also supports tracking financial performance across the entire system along with storing and retrieving documents electronically using imaging technology.
  • Health Network: Cerner's unified Health Network Architecture is an open and interoperable platform that can integrate with other systems to connect clinical, operational and financial data across the healthcare IT ecosystem. The platform is embedded with intelligence and is extensible.
  • Cerner Millennium: Cerner Millennium is a comprehensive electronic health record that securely connects every aspect of care to the patient. HealtheIntentSM is Cerner's population health platform that can aggregate and normalize data across vendors and platforms.
  • CareAware: CareAware is Cerner’s device connectivity platform that enables interoperability between medical devices, healthcare applications, and EHR systems. All of Cerner's platforms are designed to expose standard APIs that allow platform connectivity to enable app integration or access to population health data.
  • Diverse Specialties: Critical care, cardiology, radiology, mental health, oncology, pediatrics, and women's health are some of the specialties supported by Cerner's solutions. Cerner's ambulatory EHR and practice management software can support physician practices across 40 specialties. Solutions can be geared toward imaging, laboratory, nursing, oncology, pediatrics and more.
  • Developer Support: Cerner Open Developer Experience encourages open communications and enhances collaboration with third-party and client developers. It provides API documentation, guidelines, and access to tools that enable app development.

Industry Expertise

Cerner has been providing health care and information technology to healthcare professionals for over 40 years. Over 27,500 facilities throughout more than 35 countries use Cerner solutions to manage their healthcare operations. It is suitable for smaller clinics and larger hospital systems alike, along with an extensive list of specialties which are also supported.

Key Features

  • Clinical Documentation: Cerner uses narrative, auto text and voice recognition in addition to speech-to-text support to make charting and documentation easier and more efficient. Any relevant patient data is automatically included, such as any medication, vitals, diagnoses and orders.
  • Mobile Apps: When away from the computer, physicians are able to access the system remotely from their hand-held device. Providers can review patient charts, request orders and refills, review diagnostics and check clinical results remotely. Voice dictation is also available, allowing physicians to easily start and sign documentation.
  • Built-In Templates: With so many specialties supported by Cerner, there are a variety of different pre-built templates to come with your system. These templates limit the amount of documentation required from physicians, allowing them to spend more time with patients.
  • Health Analytics: Cerner provides your staff with insights to help enhance their clinical, financial and population health strategies. These analytics help to identify long-term and daily operational improvement opportunities.
  • Patient Portal: Patients can communicate with their providers online by exchanging messages, requesting refills, updating their information and more. Clients can manage appointments, view clinical information and lab results, and check out evidence-based data on over 3,000 topics to further their education.
  • Sepsis Surveillance: The St. John Sepsis Surveillance Agent was developed by Cerner in 2010 to help recognize sepsis early on and start treatment right away. The sepsis tool looks for patient data and notifies clinicians of patients who are at risk of sepsis before they are diagnosed.
  • Revenue Cycle Management: Cerner’s clinically driven revenue cycle provides staff with solutions to improve their workflow and control costs, helping increase revenue as a result. In addition to handling billing and payment, insurance can be verified automatically while claims can be swept and scrubbed of any mistakes or coding errors before being submitted. 
  • Cybersecurity: Cerner helps to protect from security breaches, whether it be insider threats, the cloud, cyber attacks or whatever. This focuses on securing health data and improving patient outcomes while ensuring only necessary staff has access to such sensitive information.
  • Scheduling Management: Cerner scheduling management automates the appointment scheduling process from both centralized and decentralized booking locations within a department, and/or a facility. It also supports managing schedules across multiple facilities, scheduling a series of appointments, validating medical necessity at several points in the workflow, preventing adverse appointment and procedure interactions, and moving appointments within a single view.
  • Patient Kiosk: Cerner’s Patient Kiosk offers a self-service solution that allows patients to view appointment information, confirm if it’s correct and check-in for appointments. Patients are also able to view and update demographics and insurance information as well as complete registration forms. It also supports storing forms signed by patients into the patient’s EHR.
  • PowerChart Touch: Cerner PowerChart Ambulatory solution enables physicians in either acute or ambulatory settings to access and review their patient’s clinical data and current orders on smartphone or tablet.
  • Enterprise Master Person Index: Its EMPI facilitates the integrity of a single person record and enables the end-user to find the correct person, minimizing duplicate person records.
  • Ambulatory Organizer: The software’s organizer enables physicians and nurse practitioners to see their daily patient schedule, the time a patient checked in,the reason for their visit as it was entered on the intake form, and documentation that needs to be completed. It also provides shading on the color column that indicates the outstanding tasks.
  • Tap-and-Go Authentication: The app offers a tap-and-go functionality which enables clinicians to use a single username and password to gain access to several key applications on clinical workstations. They can use the authentication tool by waving a badge over a reader, which automatically logs them in to their virtual desktops, presented to the user on a zero client through a VMware-hosted session. With the tap-and-go nature of these proximity cards, care providers gain rapid, no-click access to medical records as they change locations. They can then quickly log in and view files such as patient charts in an EMR, among others.
  • Registration: Cerner PowerChart Ambulatory registration management solution automates the workflow and process of registration, admitting, transfers and discharges. It also creates the encounter and a Master Person Identifier (MPI) for coordinating the person’s movement across an integrated health system. It facilitates collecting co-pay or payments on outstanding balances prior to care being delivered.
  • Analytics: Cerner analytics facilitates examining enterprise and population health content designed around specific analytic use cases, using data across the health continuum. It identifies, applies and measures analytics-based, strategic initiatives for packages including cost and utilization, home care, pharmacy spend and adherence, practice management and read missions to support the reduction of duplicative efforts.


Some of the product limitations include:
  • Navigation can be time-consuming by involving too many “clicks”
  • Doesn’t offer a dashboard feature
  • Users must manually “refresh” to send orders after signing
  • Cloud-based solution doesn’t offer a robust reporting tool
  • Does not have a single sign-in process, and requires multiple sign-ins
  • Cerner doesn't have handwriting recognition.

Cerner Suite Support

mail_outlineEmail: Email support isn’t available at this time.
phonePhone: Cerner provides client support (1-866-221-8877) and physician ambulatory support (1-800-277-7330) in addition to country-specific numbers listed on their website.
schoolTraining: Cerner’s uCern social collaboration tools help speed up the software adoption process while closing the communication loop in the process.
local_offerTickets: Tickets can be submitted using Cerner’s eService portal, which is accessible 24/7, each day of the year.

Cost of Ownership for Cerner

License/Subscription Cost
  • User-based monthly subscription — per user, per month with an additional cost to own the software
  • Cost will vary depending on the enterprise plan chosen
Maintenance Cost Maintenance cost is included in the subscription fee
Installation/Implementation Cost Additional fee is required for installation
Customization Cost Cost of customization will vary depending on functional requirements added
Data Migration Cost/Change Management/Upfront Switching Cost Cost may vary based on the amount of data needed to be consolidated
Recurring/Renewal Costs Cost is equivalent to the monthly subscription fee

Cerner Reviews

Average customer reviews & user sentiment summary:

362 reviews


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