Benefits and Insights

Why use Cerner?

Key differentiators & advantages of Cerner

  • Increase Productivity and Efficiency: Cerner allows physicians to spend far less time charting and documenting data, allowing them more time to focus on the patient, in turn seeing more clients each day and raising revenue opportunities. With health analytics and other tools to help prevent mistakes, physicians are able to provide more accurate diagnoses and treatment. By updating a patient’s chart in real time, staff can rest assured that a patient’s information is up-to-date and accurate. 
  • Patient Experience: Tools like the patient portal allow patients to play a bigger role in their treatment process. Patients can communicate with their providers, check lab results and edit personal information easily using their mobile device. Another point worth noting, patients can check-in online prior to a visit, saving them time along with the physician. And with greater care being provided, patients can leave happier knowing they are receiving the best possible treatment. 
  • Usability: Although no dashboard is provided, Cerner makes reporting and looking up patient information much easier. Navigating the system provides users with an intuitive experience, allowing for staff to get used to the system quickly. 
  • Variety of Specialties: Unlike many medical software systems, Cerner is very scalable and configurable, providing tools and features fit for over 40 medical specialties. Solutions can be geared toward imaging, laboratory, nursing, oncology, pediatrics and more. 
  • Full-Service Support: Cerner provides 24/7 customer support as well as help with the installation/implementation process. 

Industry Expertise

Cerner has been providing health care and information technology to healthcare professionals for over 40 years. Over 27,500 facilities throughout more than 35 countries use Cerner solutions to manage their healthcare operations. It is suitable for smaller clinics and larger hospital systems alike, along with an extensive list of specialties which are also supported.

Key Features

  • Clinical Documentation: Cerner uses narrative, auto text and voice recognition in addition to speech-to-text support to make charting and documentation easier and more efficient. Any relevant patient data is automatically included, such as any medication, vitals, diagnoses and orders. 
  • Mobile Apps: When away from the computer, physicians are able to access the system remotely from their hand-held device. Providers can review patient charts, request orders and refills, review diagnostics and check clinical results remotely. Voice dictation is also available, allowing physicians to easily start and sign documentation. 
  • Built-In Templates: With so many specialties supported by Cerner, there are a variety of different pre-built templates to come with your system. These templates limit the amount of documentation required from physicians, allowing them to spend more time with patients. 
  • Health Analytics: Cerner provides your staff with insights to help enhance their clinical, financial and population health strategies. These analytics help to identify long-term and daily operational improvement opportunities. 
  • Patient Portal: Patients can communicate with their providers online by exchanging messages, requesting refills, updating their information and more. Clients can manage appointments, view clinical information and lab results, and check out evidence-based data on over 3,000 topics to further their education. 
  • Sepsis Surveillance: The St. John Sepsis Surveillance Agent was developed by Cerner in 2010 to help recognize sepsis early on and start treatment right away. The sepsis tool looks for patient data and notifies clinicians of patients who are at risk of sepsis before they are diagnosed. 
  • Revenue Cycle Management: Cerner’s clinically driven revenue cycle provides staff with solutions to improve their workflow and control costs, helping increase revenue as a result. In addition to handling billing and payment, insurance can be verified automatically while claims can be swept and scrubbed of any mistakes or coding errors before being submitted.  
  • Cybersecurity: Cerner helps to protect from security breaches, whether it be insider threats, the cloud, cyberattacks or whatever. This focuses on securing health data and improving patient outcomes while ensuring only necessary staff has access to such sensitive information. 


Some of the product limitations include:
  •  Navigation can be time-consuming by involving too many “clicks”;
  •  Doesn’t offer a dashboard feature 
  •  Users must manually “refresh” to send orders after signing 
  •  Cloud-based solution doesn’t offer a robust reporting tool 

Cerner Suite Support

phonePhone: Cerner provides client support (1-866-221-8877) and physician ambulatory support (1-800-277-7330) in addition to country-specific numbers listed on their website.
schoolTraining: Cerner’s uCern social collaboration tools help speed up the software adoption process while closing the communication loop in the process.
local_offerTickets: Tickets can be submitted using Cerner’s eService portal, which is accessible 24/7, each day of the year.

Cost of Ownership for Cerner

License/Subscription Cost
  • User-based monthly subscription — per user, per month with an additional cost to own the software
  • Cost will vary depending on the enterprise plan chosen
Maintenance CostMaintenance cost is included in the subscription fee
Installation/Implementation CostAdditional fee is required for installation
Customization CostCost of customization will vary depending on functional requirements added
Data Migration Cost/Change Management/Upfront Switching CostCost may vary based on the amount of data needed to be consolidated
Recurring/Renewal CostsCost is equivalent to the monthly subscription fee
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