What is Cerner?
Industry Specialties: Medical
Benefits and Insights
Key differentiators & advantages of Cerner
- Increase Productivity and Efficiency: Spend far less time charting and documenting data and focus more on the patient. Leverage health analytics and other tools to provide more accurate diagnoses and treatment. Real-time updates keep information accurate.
- Patient Experience: Offer convenience and help patients save time through a user portal. They can check lab results, edit personal information on mobile, check in online prior to a visit and communicate with their providers.
- Usability: Report and look up patient information with ease via navigation that’s user-friendly.
- Full-Service Support: Cerner provides 24/7 customer support and can assist with installation and implementation.
- Clinical and Financial Integration: Facilitate communication between billing and clinical teams with integrations that streamline processes. Track financial performance as well as store and retrieve documents electronically.
- Health Network: Integrate with other systems to connect clinical, operational and financial data using Health Network Architecture, an intelligent and extensible platform.
- Cerner Millennium: Securely connect every aspect of care to the patient using Cerner Millennium, a comprehensive electronic health record. Aggregate and normalize data across vendors and platforms using HealtheIntentSM.
- CareAware: Leverage interoperability between medical devices, healthcare applications and EHR systems using CareAware, a device connectivity platform.
- Developer Support: Collaborate with third-party and client developers by using Cerner Open Developer Experience, which encourages open communications and provides API documentation, guidelines and access to tools for app development.
- Clinical Documentation: Narrative, auto text and voice recognition, and speech-to-text support makes charting and documentation easier and more efficient. Any relevant patient data like medications or diagnosis is automatically included.
- Mobile Apps: Providers can review patient charts, request orders and refills, review diagnostics and check clinical results using their mobile. Voice dictation helps physicians with easy documentation.
- Built-In Templates: A variety of prebuilt templates limit the amount of time physicians need to spend on documentation.
- Health Analytics: Provides insights to help enhance clinical, financial and population health strategies, which help in identifying long-term and daily operational improvement opportunities.
- Patient Portal: Patients can exchange messages, request refills, view clinical information and check out evidence-based data on over 3,000 topics to further their education.
- Sepsis Surveillance: Developed by Cerner in 2010, the St. John Sepsis Surveillance tool looks for patient data and notifies clinicians of patients who are at risk of sepsis before they are diagnosed.
- Revenue Cycle Management: Offers solutions to improve workflow and control costs leading to more revenue. Insurance can be verified automatically while faulty claims can be dealt with before submission.
- Cybersecurity: Helps protect sensitive health data against insider threats and cyberattacks by ensuring only necessary staff has access to it.
- Scheduling Management: Automates the appointment scheduling process from both centralized and decentralized booking locations within a department or facility. It also:
- Manages scheduling across multiple facilities and scheduling a series of appointments.
- Validates medical necessity at several points in the workflow.
- Prevents adverse appointment and procedure interactions.
- Supports moving appointments within a single view.
- Patient Kiosk: A self-service solution for patients to check in for and manage appointments. They can view and update demographics and insurance information, as well as complete registration forms. Also supports storing signed forms in patients’ electronic health records.
- PowerChart Touch: Enables physicians in either acute or ambulatory settings to access and review their patient’s clinical data and current orders on smartphone or tablet.
- Enterprise Master Person Index: Minimizes duplicate records, enabling end-users to find the correct person.
- Ambulatory Organizer: Shows a daily patient schedule, the time a patient checked in, the reason for their visit per the intake form, and required documentation. Also indicates outstanding tasks.
- Tap-and-Go Authentication: Enables clinicians to use a single username and password to gain access to several key applications on clinical workstations. Scanning a badge automatically logs them in to their virtual desktops to gain rapid, no-click access to medical records as they change locations.
- Ambulatory Registration Management: Automates the workflow and process of registration, admittance, transfers and discharges. Offers a Master Person Identifier (MPI) and facilitates collecting co-pay or payments on outstanding balances.
- Analytics: Uses data across the integrated health system to examine enterprise and population health content. Identifies, applies and measures analytics-based, strategic initiatives such as cost and utilization, pharmacy spend, and practice management to reduce duplicative efforts.
- Slow navigation due to too many clicks.
- Lacks a dashboard.
- Users must manually “refresh” to send orders after signing.
- Lacks robust reporting.
- Doesn’t have a single sign-in process, and requires multiple sign-ins.
- Doesn’t offer handwriting recognition.
Cerner Suite Support
Cost of Ownership for Cerner
|Data Migration Cost/Change Management/Upfront Switching Cost|
Average customer reviews & user sentiment summary:
of users would recommend this product
Synopsis of User Ratings and Reviews
Based on an aggregate of reviews taken from the sources above, the following pros and cons have been curated by a Selecthub Market Analyst.
Cerner provides thorough security for sensitive medical data and also offers a user-friendly interface. Users also appreciate its ability to support collaboration between various medical facilities. However, reviews also report an inability to work quickly due to redundant clicks. Infrequent and slow updates leading to downtime and unavailability of customer support also create issues. Overall, it’s a suitable choice for companies looking for a user-friendly, secure EHR platform.
Based on 362 reviews: