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Benefits and Insights

Why use CareLogic?

Key differentiators & advantages of CareLogic

  • Implementation: Implementation is easy as healthcare providers work closely with managers, trainers, technical analysts, subject matter experts and system administrators to successfully transition from the existing platform to CareLogic. 
  • Support: Its support team has members on staff with specific areas of EHR expertise, like billing claims or reports, so that issues can get resolved quickly. 
  • Online Customer Community: Offers a web-based social network where users can share information, post and respond to questions, send private messages within the site, write blogs, chat and more. 
  • Integrations: Its dedicated team can help manage the users’ projects from beginning to end and handle IT operations. 
  • Sharing Capabilities: Allows information sharing with local hospitals view the client’s medical history via admission, discharge and transfer messages and continuity of care documents. 
  • Patient Engagement: Integrates with other software vendors to communicate directly with clients and support better outcomes. 

Industry Expertise

CareLogic helps users with scheduling, billing and revenue cycle management, analytics and reporting and everything else that a medical facility needs to maintain its daily operations. It is delivered using a SaaS pricing model which takes into account the number of users and initial implementation to help medical facilities scale.

Key Features

  • Performance Dashboards: Share real-time insights across teams to identify areas of improvement and boost productivity. 
  • Custom Forms: Supports customized workflows to collect organization-specific documentation. 
  • Interdisciplinary Treatment Plan: Improves staff productivity using a streamlined, highly flexible treatment plan workflow. 
  • Outcomes Management:  Supports better client outcomes with integrated, comprehensive screening, assessment and outcome instruments. 
  • Clinical Quality Measures Reporting: It provides CQM dashboards and reports to drive improvements in care and outcomes. 
  • E-Prescribing: Prescriptions can be managed online, thus addressing patient safety concerns and reducing potential errors. 

Suite Support

mail_outlineEmail: Email support isn’t mentioned.
phonePhone: Users can reach CareLogic support 24/7 at their toll-free number 866-386-6755.
schoolTraining:Extensive training is provided to users before they start using the software.
local_offerTickets: Users can raise a ticket at their support portal, which is accessible after buying their services.

CareLogic Reviews

Average customer reviews & user sentiment summary:

354 reviews

77%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • Ease of Use: It is easy to use and understand the software, as noted by 92% of the reviewers who mention ease of use.
  • Customize: Its forms and features can be customized according to any use case, as observed by over 72% of reviewers specifying customization.
  • Navigate: It is easy to navigate through various tools and options, as stated by 85% of the users referring to navigation.
  • Configure: The system is highly configurable, as observed by around 73% of the reviewers who specify configuration.

Cons

  • Reporting: It has a limited canned reporting feature, as noted by 74% of reviewers who mention reporting.
  • Updates: All the users who refer to updates note that it takes time to roll out new updates.
  • Tickets: Its ticketing system isn’t responsive and can be difficult to comprehend, as stated by 58% of the reviewers specifying tickets.
  • Freeze: All the users mentioning performance report that it freezes frequently, affecting user performance.

Researcher's Summary:

CareLogic is a user-friendly behavioral health and human service EHR platform that enables customers to operate efficiently, connect strategically and make data-driven decisions. It is a highly configurable and customizable system that can fulfill company-specific requirements and use-cases. Its seamless navigation capabilities can elevate customer experience, but it does not provide intuitive reports to the users. Many reviewers have noted that its ticketing system can be annoying, and responses are difficult to understand. Also, the slow updates and frequent freezing issue can hinder overall performance.

User Sentiment i

Based on 354 reviews:

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