Categories:

Benefits and Insights

Why use AdvancedMD EHR?

Key differentiators & advantages of AdvancedMD EHR

  • Patient-Centered: The application is built around serving the patient. From patient portals to customized medical plans, the product centers around providing the highest quality of care for groups of patients. 
  • Stay Agile: In the hands of care-providers, AdvancedMD EHR can quickly ingest and transfer volumes of patient and medical data across the system. The platform is built around simple yet versatile point-and-click interfaces, making it easy for doctors to navigate. 
  • Cut Costs: With a bevy of electronic tools and functions like e-prescribing and advanced workflow features, you can easily cut costs and ramp up efficiency. 
  • Compliance is Key: There are several regulations and legal guidelines involved with running a practice, and AdvancedMD EHR can handle all of them with ease. It maintains HIPAA, MACRA and MIPS compliance, monitors controlled substance prescriptions, and much more. 

Industry Expertise

Since 1999, AdvancedMD has served more than 26,000 practitioners across 8,600 practices. The company was also ranked #1 in ambulatory EHR software for 2018. Some of their major customers include Florida Pro Health, Center For Balanced Health, Colorado Dermatology Institute and more.

Key Features

  • Mobile Focused, Cloud-Based: The product is built for mobile (but is desktop-ready), and delivered by the cloud, meaning you can save on implementation and maintenance costs. 
  • E-Prescribing: Doctors can quickly ship medication prescriptions across practices and pharmacies. This feature is also HIPAA, MACRA and MIPS compliant. 
  • Patient Portal: An advanced patient portal will allow patients to log in and manage their medical and health records from any device. 
  • Regulation Compliant: Compliant with HIPAA, MACRA and MIPS, the application will ensure your practice meets stringent compliance standards. 
  • Handwriting Recognition: Doctor handwriting can often be garbled or hard to understand. This software can read and translate some of the most difficult handwriting into text — especially useful for prescribing information. 
  • Physician Dashboard: A robust dashboard geared towards physicians makes it easy for prescribing doctors to pull up patient treatment history and medical information. 
  • Secure Document Exchange: This feature keeps patient information both secure and easily transferable. This can include patient health data, prescriptions and more. 

Advanced EHR Suite Support

mail_outlineEmail: Though there’s no email support, users can chat with an agent at www.support.advancedmd.com. This option is available to both support tiers.
phonePhone: Users can call (888) 700-9060 for product support. Support is available during standard business hours only. Business hours are from 8 a.m to 8 p.m. EST. This option is available to AdvancedMD Professional and AdvancedMD Essential users.
schoolTraining: The company offers one-on-one training, certifications and more, starting at $150 per hour. There’s also a documentation library, e-guides, a video library and helpful blog posts.
local_offerTickets: Customers can submit support tickets via the interactive web portal. Advanced EHR aims for a response time of one business day. This option is available to both AdvancedMD Professional and AdvancedMD Essential users.

AdvancedMD EHR Reviews

Average customer reviews & user sentiment summary:

375 reviews

72%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • Customization: Of the reviews that mentioned the system’s customization, more than 65% were happy with the customizations available as add-ons to the system.
  • Integration: Though only mentioned in 10% of reviews, 85% of those reviews felt the system successfully integrated with their other medical software.

Cons

  • Implementation: The vendor does not offer sufficient implementation support and the system has a steep learning curve, as noted by more than 80% of user reviews that discuss getting the system up and running.
  • Functionality: Though the system offers a robust list of features, 67% of reviews that discuss features felt that the features’ functionality was lacking in some aspects.
  • Price: Of the users who mention price in their review, more than 90% were upset with hidden fees and felt that the system’s high price was not worth the money.
  • Customer Support: Of the reviews that discuss customer service and support, 65% felt that customer support was difficult to contact, rarely had sufficient answers to their questions and often failed to resolve the issues users reported.

Researcher's Summary:

While some users were happy with the systems integration and customization capabilities, far more users were extremely dissatisfied with other aspects of the system. A significant number of reviewers felt that the sales representatives misled customers noting that they lost money after implementing AdvancedMD and commenting that many features lacked the functionality that they required. Though the add-ons allow users to customize the system, many users complained that the add-ons come at a steep price, making them prohibitive to many users. Users also complained that they were surprised by hidden fees after implementation and felt that customer service was rude and unwilling to help when they called for support. A small number of reviews also noted that upgrades to the system frequently caused downtime and reported discrepancies in their billing that affected customers. While many of the reviews were negative, AdvancedMD remains a popular EHR solution. Due to its high price and difficulty to learn, it is best suited to large practices with the budget for necessary add-ons and internal technical support that is available to help ensure everyone who needs to can use the system.

User Sentiment i

Based on 375 reviews:

Add your rating:

Top Competitors & Alternatives

These are the products most often compared to AdvancedMD EHR

Compare

Pricing for EMR Software

Your review has been submitted
and should be visible within 24 hours.
Your review

Rate the product

Company Details

mandatory fields