--- description: "Spryker vs SAP Commerce Cloud: Which solution wins in 2026? Compare pricing, features, and analyst ratings side-by-side to find the best eCommerce Platforms for your business." --- [Home](https://www.selecthub.com/) > [eCommerce](https://www.selecthub.com/category/ecommerce/) > [eCommerce Platforms](https://www.selecthub.com/c/ecommerce-platforms/) > [Spryker](https://www.selecthub.com/p/ecommerce-platforms/spryker/) > Spryker vs SAP Commerce Cloud # Spryker vs SAP Commerce Cloud Last Updated: October 5th, 2026 We compared **[Spryker](https://www.selecthub.com/p/ecommerce-platforms/spryker/)** vs. **[SAP Commerce Cloud](https://www.selecthub.com/p/ecommerce-platforms/sap-commerce-cloud/)** to help you decide which product makes more sense for you. Our comparison of these **[eCommerce Platforms](https://www.selecthub.com/c/ecommerce-platforms/)** solutions is based on user reviews and publicly available information about each product’s features and pricing. [Overview](#product-overview) [Pricing](#product-pricing) [Our Review](#product-analyst-summary) [User Ratings](#user-sentiment-section) [Features](#product-benefits-features) [Analyst Ratings](#analyst-rating-section) [Comparison Charts](#product-comparison-charts) [Screenshots](#product-screenshots) Remove Add to Compare [![Spryker Software Tool](https://cdn.selecthub.com/products/1bc3368ddb162d1f2846b60b810ce6c0-0954b70e2d4c023c0da51aa6124aa8aa/resources/normal/logo.png?1740147668)](https://www.selecthub.com/p/ecommerce-platforms/spryker/) Remove Add to Compare [![SAP Commerce Cloud Software Tool](https://cdn.selecthub.com/products/3b036b877a6a074d7dbfc706fe868c1d-99df24024fc8d873542020e58937799a/resources/normal/logo.png?1693319199)](https://www.selecthub.com/p/ecommerce-platforms/sap-commerce-cloud/) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=eCommerce+Platforms&product_name=Spryker&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F1bc3368ddb162d1f2846b60b810ce6c0-0954b70e2d4c023c0da51aa6124aa8aa%2Fresources%2Fnormal%2Flogo.png%3F1740147668) [Demo](https://pmo.selecthub.com/get-product-demo/?category=eCommerce+Platforms&product_name=Spryker&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F1bc3368ddb162d1f2846b60b810ce6c0-0954b70e2d4c023c0da51aa6124aa8aa%2Fresources%2Fnormal%2Flogo.png%3F1740147668)    [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=eCommerce+Platforms&product_name=Spryker&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F1bc3368ddb162d1f2846b60b810ce6c0-0954b70e2d4c023c0da51aa6124aa8aa%2Fresources%2Fnormal%2Flogo.png%3F1740147668&price=3) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=eCommerce+Platforms&product_name=Spryker&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F1bc3368ddb162d1f2846b60b810ce6c0-0954b70e2d4c023c0da51aa6124aa8aa%2Fresources%2Fnormal%2Flogo.png%3F1740147668&price=3) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=eCommerce+Platforms&product_name=SAP%2BCommerce%2BCloud&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F3b036b877a6a074d7dbfc706fe868c1d-99df24024fc8d873542020e58937799a%2Fresources%2Fnormal%2Flogo.png%3F1693319199) [Demo](https://pmo.selecthub.com/get-product-demo/?category=eCommerce+Platforms&product_name=SAP%2BCommerce%2BCloud&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F3b036b877a6a074d7dbfc706fe868c1d-99df24024fc8d873542020e58937799a%2Fresources%2Fnormal%2Flogo.png%3F1693319199)    [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=eCommerce+Platforms&product_name=SAP%2BCommerce%2BCloud&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F3b036b877a6a074d7dbfc706fe868c1d-99df24024fc8d873542020e58937799a%2Fresources%2Fnormal%2Flogo.png%3F1693319199&price=5) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=eCommerce+Platforms&product_name=SAP%2BCommerce%2BCloud&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F3b036b877a6a074d7dbfc706fe868c1d-99df24024fc8d873542020e58937799a%2Fresources%2Fnormal%2Flogo.png%3F1693319199&price=5) ### Products Insights Overall Rating Comparison [Analyst Rating we're gathering data](#analyst-rating-section) [User Sentiment![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) (338 Reviews)](#user-sentiment-section) [Analyst RatingSAP Commerce Cloud - Analyst Score: 87 out of 100 87 Detailed Analysis](#analyst-rating-section) [User Sentiment![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) (6 Reviews)](#user-sentiment-section) Price Starts From Custom Quote  i Free Trial is unavailable → $100,000 Annually, Quote-Based Free Trial is unavailable → Pros What we like about Spryker and SAP Commerce Cloud: **Highly Customizable:** User reviews highlight Spryker's flexible architecture, enabling tailored solutions for unique business needs and seamless adaptation to evolving market demands. **Strong Performance:** Spryker is praised for its ability to manage complex setups and high traffic efficiently, ensuring a smooth and responsive experience for users, even during peak periods. **Modular Design:** Spryker's modular architecture, as reported in user reviews, allows businesses to select and integrate specific components and third-party services, optimizing their technology stack for specific requirements. **Excellent Support:** Users consistently mention the helpfulness and responsiveness of Spryker's support team, providing valuable assistance and guidance throughout the development and operational phases. **Comprehensive Feature Set:** Users appreciate that SAP Commerce Cloud offers a wide range of features out-of-the-box, covering areas like product information management, order management, and promotions. This comprehensiveness reduces the need for extensive customization, saving time and resources. **Omnichannel Capabilities:** SAP Commerce Cloud enables businesses to provide a seamless customer experience across multiple touchpoints, including online stores, mobile apps, and physical stores. This unified approach helps businesses meet the evolving expectations of modern consumers. **Customization and Flexibility:** While offering a rich set of standard features, SAP Commerce Cloud also provides ample opportunities for customization. Businesses can tailor the platform to their specific needs and integrate it with existing systems, ensuring a perfect fit for their unique requirements. Cons What we dislike about Spryker and SAP Commerce Cloud: **Steep Learning Curve:** User reviews highlight that Spryker has a steep learning curve, making it challenging for new users to quickly grasp and utilize the platform's features effectively. **High Complexity for Basic Needs:** Spryker is tailored for complex eCommerce operations, making it less suitable for businesses with basic needs due to its resource-intensive setup and potential overcomplexity. **Development Work Required:** Users emphasize the need for significant development work to fully leverage Spryker's capabilities. This may pose challenges for businesses without sufficient technical resources or expertise. **Limited Out-of-the-Box Features:** User reviews indicate that Spryker may lack some basic out-of-the-box features commonly found in other eCommerce platforms, potentially requiring additional development or customization to achieve desired functionalities. **Complex Setup and Maintenance:** Many users find it challenging to set up and maintain SAP Commerce Cloud, often requiring specialized expertise and resources. **High Cost:** SAP Commerce Cloud can be expensive, especially for small and medium-sized businesses, with licensing, implementation, and ongoing maintenance costs adding up. **Limited Flexibility:** Some users report that SAP Commerce Cloud can be inflexible, making it difficult to customize and adapt to specific business needs. ### Our Review Is Spryker the real deal, or will it leave you feeling like your eCommerce dreams are up in smoke? User reviews from the last year paint a picture of a platform that's a strong contender for businesses with complex needs, but perhaps not the best fit for those just starting out. While Spryker consistently earns praise for its robust functionality and customization options, a common thread among users is its complexity. One user on TrustRadius, for instance, highlights the platform's impressive performance with millions of products and transactions, while another on G2 praises its scalability and flexibility for unique business models. However, the same TrustRadius review also points out that handling a large number of items in a single order – over 300 – posed a challenge. This duality is echoed in a Gartner review, which states that while Spryker may lack some basic eCommerce features available "out of the box" in other platforms, its easy tailoring compensates for this. Essentially, Spryker is like a top-of-the-line sports car – incredibly powerful and customizable, but requires a skilled driver to handle its intricacies. This makes it ideal for larger enterprises with the resources and technical expertise to maximize its potential, but potentially overwhelming for smaller businesses seeking a simpler, plug-and-play solution. Show more User reviews from the last year paint a mixed picture, highlighting both strengths and weaknesses that make it a good fit for some businesses, but not others. While many users praise its robust feature set, particularly its powerful shopping cart and marketing tools, they also point to its complexity and high cost as major drawbacks. Some users find the platform's learning curve steep, requiring significant time and resources to master. Others note that its pricing structure can be prohibitive for smaller businesses, making it more suitable for large enterprises with deep pockets. What sets SAP Commerce Cloud apart is its tight integration with other SAP products, a major advantage for businesses already invested in the SAP ecosystem. This seamless integration allows for streamlined operations and data sharing across different departments, boosting efficiency and providing a holistic view of the business. However, this strength can also be a weakness for businesses that don't use other SAP products, as they may not fully utilize the platform's capabilities. Ultimately, SAP Commerce Cloud is best suited for large enterprises with complex eCommerce needs and existing SAP infrastructure. Its comprehensive features, scalability, and integration capabilities make it a powerful tool for managing sophisticated online businesses. However, smaller businesses or those new to SAP may find its complexity and cost overwhelming, making alternative platforms like Shopify or BigCommerce more attractive options. Show more ### Analyst Rating Summary Overall Scores Based on the research and analysis by SelectHub's team of research analysts, SAP Commerce Cloud has an analyst rating of 87. Our analysts are still gathering data for Spryker. we're gathering data SAP Commerce Cloud - Analyst Score: 87 out of 100 87 Features Comparison **Catalog and Product Management** Manage all your product details, from photos and prices to descriptions and inventory, in one central place so your online store always looks its best. we're gathering data 99 **Checkout** Give your customers a fast, secure, and straightforward path from their cart to a completed order, boosting your sales success. we're gathering data 92 **Inventory Management** Track every item as it sells across all your channels so you never accidentally promise a customer something you do not have in stock. we're gathering data 77 Show More [Show More]() ### Analyst Ratings for Functional Requirements Customize This Data [Customize This Data]() How SAP Commerce Cloud compares against the top 11 functional requirements as defined by SelectHub project data. *SprykerSAP Commerce Cloud + Add Product [+ Add Product]()* Catalog and Product Management Checkout Inventory Management Marketing And SearchEngine Optimization Order Management Payments Platform Capability Reporting AndAnalytics Sales Channel Shipping Storefront 99 92 77 100 90 74 91 97 67 63 100 0 25 50 75 100 Implementation Level of Effort Estimation **Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. Read more **Tier 2:** Supported with workarounds or add-ons that may require additional costs. **Tier 3:** Requires partner integrations or custom development that is often at an additional cost. **Catalog And Product Management** Manage all your product details, from photos and prices to descriptions and inventory, in one central place so your online store always looks its best. we're gathering data *N/A* we're gathering data *N/A* we're gathering data *N/A* *100%* *0%* *0%* **Checkout** Give your customers a fast, secure, and straightforward path from their cart to a completed order, boosting your sales success. we're gathering data *N/A* we're gathering data *N/A* we're gathering data *N/A* *80%* *20%* *0%* **Inventory Management** Track every item as it sells across all your channels so you never accidentally promise a customer something you do not have in stock. we're gathering data *N/A* we're gathering data *N/A* we're gathering data *N/A* *80%* *0%* *20%* **Marketing And Search Engine Optimization** Generate more sales by helping new customers find your products through search engines and reach existing ones with targeted promotions and offers. we're gathering data *N/A* we're gathering data *N/A* we're gathering data *N/A* *100%* *0%* *0%* **Order Management** Process, fulfill, and ship every customer order efficiently and accurately, from the moment a purchase is made until it arrives at their door. we're gathering data *N/A* we're gathering data *N/A* we're gathering data *N/A* *91%* *0%* *9%* **Payments** Securely accept all major credit cards and popular digital methods right on your site, making it easy for anyone to complete their purchase. we're gathering data *N/A* we're gathering data *N/A* we're gathering data *N/A* *64%* *18%* *18%* **Platform Capability** Grow your business without limits by easily adding new features and integrating with other essential tools as your needs change. we're gathering data *N/A* we're gathering data *N/A* we're gathering data *N/A* *88%* *0%* *12%* **Reporting And Analytics** Understand what is driving your sales and where you are losing customers with easy-to-read dashboards that track your store's performance. we're gathering data *N/A* we're gathering data *N/A* we're gathering data *N/A* *100%* *0%* *0%* **Sales Channel** Sell your products everywhere your customers shop, including social media, online marketplaces, and even physical locations, all from one dashboard. we're gathering data *N/A* we're gathering data *N/A* we're gathering data *N/A* *71%* *0%* *29%* **Shipping** Manage all your shipping options, from calculating costs and printing labels to tracking packages, giving customers reliable delivery choices. we're gathering data *N/A* we're gathering data *N/A* we're gathering data *N/A* *67%* *0%* *33%* **Storefront** Design a beautiful, professional, and mobile-friendly online shop that captures your brand's unique style and encourages visitors to explore and buy. we're gathering data *N/A* we're gathering data *N/A* we're gathering data *N/A* *100%* *0%* *0%* **Customize This Data For Your Unique Needs** and compare feature capabilities head-to-head CUSTOMIZE NOW [CUSTOMIZE NOW]() ### Analyst Ratings for Technical Requirements Customize This Data [Customize This Data]() Implementation Level of Effort Estimation **Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. Read more **Tier 2:** Supported with workarounds or add-ons that may require additional costs. **Tier 3:** Requires partner integrations or custom development that is often at an additional cost. **Integrations** Connect your store with the software you already use, like accounting and fulfillment tools, to run your entire business smoothly and save time. we're gathering data *N/A* we're gathering data *N/A* we're gathering data *N/A* *80%* *0%* *20%* **Requirements Summary** Of typical requirements, the level of support for Spryker is still being evaluated at this time. SAP Commerce Cloud supports 78% and excels at Marketing And Search Engine Optimization, Storefront and Catalog And Product Management. Spryker has a user sentiment rating of 'great' based on 338 reviews, while SAP Commerce Cloud has an analyst rating of 87 and a user sentiment rating of 'great' based on 6 reviews. ### User Sentiment Summary Spryker has a user sentiment rating of 81 based on 338 reviews. SAP Commerce Cloud has a user sentiment rating of 86 based on 6 reviews. ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) 338 reviews ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) 6 reviews Synopsis Evaluating all review platforms, our market analysts have compiled the following user sentiment data. 81% *of users recommend this product* Spryker has a 'great' User Satisfaction Rating of 81% when considering 338 user reviews from 3 recognized software review sites. 86% *of users recommend this product* SAP Commerce Cloud has a 'great' User Satisfaction Rating of 86% when considering 6 user reviews from 2 recognized software review sites. User Review Scores**G2.com, Inc** **4.4** (139) n/a **Software Advice, Inc** n/a **4.33** (3) **Capterra Inc** n/a **4.3** (3) **Gartner, Inc** **4.3** (110) n/a **TrustRadius** **3.1** (89) n/a ### Product Assistance Training Resources Documentation In Person Live Online Videos Webinars Documentation In Person Live Online Videos Webinars Support Email Phone Chat FAQ Forum Help Desk Knowledge Base Tickets Training 24/7 Live Support Email Phone Chat FAQ Forum Help Desk Knowledge Base Tickets Training 24/7 Live Support ### Product Basics Company Size i Small Medium Large Small Medium Large Platforms Supported Windows Mac Linux Android Chromebook Windows Mac Linux Android Chromebook Deployment Supported Cloud On-Premise Mobile Cloud On-Premise Mobile Comparison of Top Alternatives [Spryker Alternatives](https://www.selecthub.com/ecommerce-platforms/spryker/alternatives/) [SAP Commerce Cloud Alternatives](https://www.selecthub.com/ecommerce-platforms/sap-commerce-cloud/alternatives/) ### Screenshots ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() ### Key Features - **Modular Architecture:** Spryker's architecture allows for flexible customization and scalability, enabling businesses to tailor their eCommerce platform to specific needs without overhauling the entire system. - **Headless Commerce:** The platform supports headless commerce, allowing for the separation of the front-end and back-end, which facilitates seamless integration with various channels and devices. - **Marketplace Capabilities:** Spryker provides built-in marketplace functionalities, enabling businesses to operate as a marketplace, allowing third-party vendors to sell products through their platform. - **API-First Approach:** With a robust set of APIs, Spryker ensures easy integration with third-party services and systems, enhancing the platform's extensibility and interoperability. - **Multi-Tenancy Support:** The software supports multi-tenancy, allowing businesses to manage multiple brands or stores from a single platform instance, streamlining operations and reducing overhead. Show More - **Omnichannel Marketing:** Create and manage personalized experiences across multiple channels  - **Page Builder:** Design omnichannel responsive storefronts with the WYSIWYG editor. Personalize websites and mobile apps, and create IoT, VR, and AR experiences.  - **PWA Studio:** Personalize storefronts to mimic app-like experiences for mobile-centric commerce.  - **Promotions:** Design and launch targeted promotional campaigns.  - **Plug-and-Play Integrations:** Access the marketplace to install extensions for processing payments, taxing, merchandising, adding shopping carts and more.  - **B2B Commerce:** Offers intelligent pricing based on set rules. Provides self-service options like defining order approval and quote negotiation workflows, auto replenishes, PO number entries and more.  - **Page Builder:** Design omnichannel responsive storefronts with the WYSIWYG editor. Personalize websites and mobile apps, and create IoT, VR, and AR experiences.  - **PWA Studio:** Personalize storefronts to mimic app-like experiences for mobile-centric commerce.  - **Promotions:** Design and launch targeted promotional campaigns.  - **Plug-and-Play Integrations:** Access the marketplace to install extensions for processing payments, taxing, merchandising, adding shopping carts and more.  Show More ### Top Alternatives in eCommerce Platforms [![Adobe Commerce Software Tool]()--- Adobe Commerce](https://www.selecthub.com/p/ecommerce-platforms/adobe-commerce/) [![BigCommerce Software Tool]()--- BigCommerce](https://www.selecthub.com/p/ecommerce-platforms/bigcommerce/) [![commercetools Software Tool]()--- commercetools](https://www.selecthub.com/p/ecommerce-platforms/commercetools/) [![Ecwid Software Tool]()--- Ecwid](https://www.selecthub.com/p/ecommerce-platforms/ecwid/) [![Kibo Software Tool]()--- Kibo](https://www.selecthub.com/p/ecommerce-platforms/kibo/) [![Optimizely Software Tool]()--- Optimizely](https://www.selecthub.com/p/digital-experience-platforms/optimizely/) [![Oracle Commerce Software Tool]()--- Oracle Commerce](https://www.selecthub.com/p/ecommerce-platforms/oracle-commerce/) [![Salesforce Commerce Cloud Software Tool]()--- Salesforce Commerce Cloud](https://www.selecthub.com/p/ecommerce-platforms/salesforce-commerce-cloud/) [![SAP Commerce Cloud Software Tool]()--- SAP Commerce Cloud](https://www.selecthub.com/p/ecommerce-platforms/sap-commerce-cloud/) [![Shopify Software Tool]()--- Shopify](https://www.selecthub.com/p/ecommerce-platforms/shopify/) [![Sitecore Software Tool]()--- Sitecore](https://www.selecthub.com/p/digital-experience-platforms/sitecore/) [![SquareSpace Software Tool]()--- SquareSpace](https://www.selecthub.com/p/web-design-software/squarespace/) [![TrueCommerce Software Tool]()--- TrueCommerce](https://www.selecthub.com/p/edi-software/truecommerce/) [![Unilog Software Tool]()--- Unilog](https://www.selecthub.com/p/ecommerce-platforms/unilog/) [![Wix Software Tool]()--- Wix](https://www.selecthub.com/p/web-design-software/wix/) ### Head-to-Head Comparison ![Spryker Software Tool]() ![Adobe Commerce Software Tool]() [Spryker VS Adobe Commerce](https://www.selecthub.com/ecommerce-platforms/spryker-vs-adobe-commerce/) ![Spryker Software Tool]() ![BigCommerce Software Tool]() [Spryker VS BigCommerce](https://www.selecthub.com/ecommerce-platforms/bigcommerce-vs-spryker/) ![Spryker Software Tool]() ![commercetools Software Tool]() [Spryker VS commercetools](https://www.selecthub.com/ecommerce-platforms/commercetools-vs-spryker/) ![Spryker Software Tool]() ![Ecwid Software Tool]() [Spryker VS Ecwid](https://www.selecthub.com/ecommerce-platforms/ecwid-vs-spryker/) ![Spryker Software Tool]() ![Etsy Software Tool]() [Spryker VS Etsy](https://www.selecthub.com/ecommerce-platforms/etsy-vs-spryker/) ![Spryker Software Tool]() ![Kibo Software Tool]() [Spryker VS Kibo](https://www.selecthub.com/ecommerce-platforms/kibo-vs-spryker/) ![Spryker Software Tool]() ![Oracle Commerce Software Tool]() [Spryker VS Oracle Commerce](https://www.selecthub.com/ecommerce-platforms/spryker-vs-oracle-commerce/) ![Spryker Software Tool]() ![Salesforce Commerce Cloud Software Tool]() [Spryker VS Salesforce Commerce Cloud](https://www.selecthub.com/ecommerce-platforms/salesforce-commerce-cloud-vs-spryker/) ![Spryker Software Tool]() ![SAP Commerce Cloud Software Tool]() [Spryker VS SAP Commerce Cloud](https://www.selecthub.com/ecommerce-platforms/spryker-vs-sap-commerce-cloud/) ![Spryker Software Tool]() ![Shopify Software Tool]() [Spryker VS Shopify](https://www.selecthub.com/ecommerce-platforms/shopify-vs-spryker/) ![Spryker Software Tool]() ![Unilog Software Tool]() [Spryker VS Unilog](https://www.selecthub.com/ecommerce-platforms/spryker-vs-unilog/) ![Spryker Software Tool]() ![WooCommerce Software Tool]() [Spryker VS WooCommerce](https://www.selecthub.com/ecommerce-platforms/woocommerce-vs-spryker/) **About SelectHub (and our data)** We’re the employee-owned Austin-based startup democratizing software data so you can make your decisions in an influence-free zone. Our market data is crowdsourced from our user-base of 100,000+ companies. WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more... ![SelectHub Products Reporting and Analytics]() [Build Your Requirements](https://pmo.selecthub.com/ecommerce-platforms-requirements-onsit/) ![SelectHub Products Cost and Pricing Guide]() [Get Your Free Comparison Report](https://pmo.selecthub.com/request-custom-scorecard/?category=eCommerce%20Platforms) **Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. Fully or moderately supported out-of-the-box with industry-leading capabilities and is immediately available after installation without needing any add-ons, integrations, or custom development. **Tier 2:** Supported with workarounds or add-ons that may require additional costs. Not directly available in the software, but can be accomplished using other built-in features, workarounds, or add-ons/products from the vendor with or without any additional cost. **Tier 3:** Requires partner integrations or custom development that is often at an additional cost. Requires additional integrations, plugins, marketplace applications from a third-party vendor, or custom development using the APIs, libraries, extensions, and development framework supported by the software, with or without any additional cost. 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