Benefits and Insights

Why use Oracle EAM?

Key differentiators & advantages of Oracle EAM

  • Improve Productivity: Real-time analytics lets users stay on-task with up-to-the-minute priorities, and advanced preventive maintenance schedules keep techs organized. 
  • Express Work Orders: The express work order feature communicates necessary work from field to system. This compaction of work orders facilitates quick reporting on all transactions needed for work execution. 
  • Manage Inventory Flow: Users can proactively monitor inventory and spare parts levels to ensure new inventory is ordered on time and to prevent overstocking. 
  • Maintenance Library: Users can create a library of preventive maintenance procedures that allow technicians to easily adhere to standards and prevents lapses in maintenance that could cause costly downtime or repairs. This also covers you in the case of audits as it keeps a detailed record of performed maintenance tasks. 
  • Robust Fleet Management: Users can improve service and ensure reliability through fleet-specfic planning, order management and optimization features. 
  • Facilities Management: Users can establish concrete relationships between assets and facilities, groups, techs, etc. and keep detailed records of those relationships. 
  • Easy Integration: Oracle offers one of the most sprawling and robust collections of business software on the market, so users can quickly and easily integrate different systems in order to reduce inefficiency caused by system switching and data entry. 

Industry Expertise

Oracle EAM specializes providing asset lifecycle support in asset-heavy industries such as mining, manufacturing, metals, pulp and paper, education and petrochemicals.

Key Features

  • Asset Lifecycle Management: This module helps align the value chain throughout your organization. Demand-driven spares reduce excess stock; maintenance management allows users to proactively perform routine maintenance on a set schedule; MRO materials can be tracked and organized electronically, keeping stockrooms organized and ensuring they are present for use when needed. 
  • Work Order Management: Users can schedule, assign, perform, complete and close work orders through an intuitive interface on static or mobile devices. 
  • Inventory Management: Oracle EAM effectively manages the flow of goods into and out of the facility. This includes hazardous materials and prevents inventory shortages or costly ordering mistakes. 
  • Maintenance Management: Lets users implement a preventive maintenance program in order to improve efficiency and asset lifecycle including decreased downtime and fewer repairs. 
  • Vehicle Management: Dispatch, track and communicate with a fleet of vehicles directly through Oracle’s asset management platform. Users can assign drivers to vehicles and other equipment, track vehicles and measure vehicle financial performance. 
  • Facilities Management: Users can use Oracle EAM to monitor both physical assets and facility maintenance tasks. 
  • Integrations: Oracle EAM integrates with every other Oracle E-Business Suite product such as Oracle ERP, Oracle IOT Asset Monitoring Cloud Service, Oracle Analytics Cloud, etc. 


Some of the product limitations include:

  • The solution is relatively expensive
  • Has limited usability for SMBs and is more suited for large enterprises
  • It’s a complex solution that requires intensive training and internal IT support
  • Oracle eAM provides a limited set of analysis and reporting formats
  • Relatively limited features in Material Requisition/Procurement module

Suite Support

Oracle’s E-Business Suite comes with a range of support options and features. To access most of them, you simply log in to the “My Oracle Support” page. There are also many documents available to help Oracle users including an implementation guide, user guide, etc. Users can purchase a sliding scale of support packages:

  • Sustaining Support: The most basic package includes 24/7 service requests, major product updates, as well as access to the My Oracle Support system and knowledge base. 
  • Extended Support: Includes all “Sustaining” features as well as access to proprietary “Platinum” services. 
  • Premier Support: Includes all previous services with the addition of certification with most new third-party products, which allows wider integration capabilities. 
mail_outlineEmail: Users cannot email Oracle support directly.
phonePhone: Users can access phone support through the My Oracle Support page.
schoolTraining: Oracle offers an “Oracle University” program that provides a range of training programs. Subscribers get free introductory SaaS training to learn to implement their new EAM and get familiar with the system. For continuing education, Oracle offers advanced learning and certification courses. Guided learning courses helps users get hands-on training and learn while they do. The Launchpad program lets users access learning materials based on subject — Oracle Enterprise Asset Management users would use the enterprise performance management (EPM) category.If you still want more, Oracle also offers Quick Start Live Events. These interactive learning experiences are half day virtual sessions led by an instructor that are designed to help increase your EAM adoption and accelerate your success. Users can register for these pre-scheduled events from Oracle’s website.
local_offerTickets: Before submitting a ticket, users should first explore the knowledge base for existing solutions. They can do this by searching their problem (for example, “work orders not assigning”) in the engine. If other users have had this problem, you can find forums, articles and training videos explaining how to solve it. If your issue still isn’t resolved, you can easily submit a ticket for service through the My Oracle Support interface.

Cost of Ownership

License/Subscription Cost
  • On-Premise: Perpetual license model priced per user, per server
  • Cloud-Based: per user, per month
Maintenance Cost

Maintenance cost is included in the subscription cost for both on-premise and cloud-based solution. Users have access to Oracle Premier Support:

  • Includes 24/7 tech support, problem prevention and access to software upgrades
  • Offers Lifetime Support Policy that allows software users to upgrade

The “My Oracle Support” portal allows users to download software updates, request tech support and communicate with other Oracle customers

Installation/Implementation Cost
  • On-Premise: Typically charged over and above the license cost
  • Cloud-based/SaaS: Included in the subscription cost
Customization Cost
  • Cost varies depending on the functional requirements, such as integration of the Oracle eAM with Oracle Inventory and Oracle EAM Analytics
Data Migration Cost/Change Management/Upfront Switching Cost Dependent on your current software, amount of data to be migrated, availability of migration tools, complexity of data and gaps between the existing system and the new system.
Training Cost
  • Dependent on the type of training opted by an Organization
  • Provides both on-site and remote training options
Recurring/Renewal Costs
  • Cost is equivalent to the monthly subscription fee, based on the number of users, customization cost and training services

Top Competitors & Alternatives

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