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Benefits and Insights

Why use Infor EAM?

Key differentiators & advantages of Infor EAM

  • Extend Asset Life:Ease preventive maintenance scheduling and routine repair tasks that keep assets operating at peak performance. Predict equipment failure by closely monitoring asset health and reliability as well as tracking maintenance history and forecasting end-of-life timelines.
  • Increase Efficiency: Optimize maintenance team operations by automating condition monitoring and streamlining technician workflows. IoT sensors, drone technology and artificial intelligence help make maintenance departments effective. 
  • Ensure Regulatory Compliance: Facilitate a safe and compliant site through hazardous material management, lockout/tagout procedures, permit storage, contract management and more. Prioritize frequent inspections and make the audit process smooth and organized. 
  • Manage Costs: Track and handle costs throughout the organization from a convenient centralized hub — including materials, maintenance expenditures, forecasting and project management. Simplifies financial management with service-cost tracking for client work, equipment rental management and reports that automatically include invoice costs.
  • Mobile Application: No syncing helps reduce lag time and disruptions to production and performance.

Industry Expertise

Specializes in serving organizations in manufacturing, chemicals, oil and gas, transit, the public sector, utilities, healthcare, and hospitality.
  • Asset Management: Record, standardize, maintain and structure asset profile information such as identity, configuration, location and maintenance history. Track asset depreciation, store warranty information and provide full technical and commercial function. 
  • Work Management: Easily combines workforce and work order management into a comprehensive module to:
    • Manage, plan and monitor maintenance work as well as the resources required to complete said work.
    • Create preventive maintenance plans, schedule work and assign work orders to technicians based on predefined requirements.
    • Handle purchase order management, revision control, HR management, reliability management and more.
  • Materials Management: Monitor stock levels of spare parts and equipment to maintain an acceptable level without overstocking. Automate supply shipments and purchase orders, store receipts and keep records organized. Also offers:
    • Material organization, product grouping, stock replenishment, receipt and return management.
    • Procurement features like RFQs, POs, invoices and contract management.
  • Budgeting: Streamline budget creation by automating cost capture and analysis of costs for tasks and projects. Performs calculations and generates reports on financial performance and forecasts based on various KPIs.
  • Inspection Management: Simplify inspections through automated collection of required measurements. Risk and safety management help identify hazardous materials and situations to better protect site workers. 
  • Project Management: Streamline tasks from budgeting to task tracking to completion, monitor resource use, compare costs, and track progress. 

Limitations

Some of the product limitations, according to user feedback at the time of this review:

  • Mobile app doesn’t support offline mode.
  • Bulk planning of activities is cumbersome.
  • Difficult to create custom reports.
  • Doesn’t allow system managers to handle canned reports.

Suite Support

mail_outlineEmail: Not available. However, a chatbot on Infor’s support page suggests resources that might answer questions. If that doesn’t help, live agents are online during most business hours and respond almost instantly.
phonePhone: 877.772.4111. Open to anyone, including non-subscribers.
schoolTraining: Extensive training materials can be accessed through Infor’s Education Services. These can be accessed via Infor’s site on the resources page, by calling 866.246.2213 or 678.319.8114, or by emailing [email protected] 
local_offerTickets: Log incidents at the support portal, inforxtreme. This is also the source for help resources such as documentation, articles, videos and the knowledge base.

Cost of Ownership

License/Subscription
  • On-premise:
    • Perpetual license-based model: required to pay an upfront fee to own the software and IP for a fixed term, along with installation, customization and integration costs over and above the license fee
    • Cost is based on an initial licensing fee per user/named user license
    • Additional modules require additional licenses which are valid for a fixed term only
    • Price is dependent on the size of the business, functionality requirements and number of users

  • Cloud-based/SaaS:
    • Recurring subscription-based model: monthly cost depending on the number of users
Maintenance Cost
  • On-premise:
    • Cost is over and above the upfront cost/license fee
    • Requires ongoing maintenance plus ongoing upgrade
    • Users are required to enter into a maintenance agreement for annual support and maintenance, the cost of which is in the range of 10% and 20% of the original license fee
  • Cloud-based/SaaS:
    • Not included in the subscription cost
    • Additional cost for ongoing maintenance and upgrades
  • For both types of deployment:
    • Infor Services provides support services that include cloud support services and global support, with support professionals located in 28 countries
    • Infor Support Services also offers flexible pre-packaged support in three different versions: Essential, Premium and Elite Support
    • Infor also offers ongoing upgrades support through Infor deployment services
    • Infor Xtreme Portal, a non-script-based phone support model where Infor collaborates with the developers who create and update the applications, gives customers instant access to everything available through Xtreme Support, from software patches to service packs and customer communities
Installation/Implementation Cost
  • For both types of deployment, cost is over and above the upfront/subscription cost
  • Provides deployment services which include customized system implementation, upgrades, data migration, testing automation, performance management, and standardized implementation support
  • Infor’s Implementation Accelerators are tailored specifically by industry and for Infor’s solutions. Infor delivers implementation services through its offshore Centers of Excellence. Their centers in Manila, Philippines, and Hyderabad, India have more than 650 employees with deep domain expertise, in addition to an understanding of local industries and requirements
  • Infor also implements solutions through its partners
Customization Cost
  • Cost varies depending on the applications and modules added, based on UI changes, configurable dashboards, data elements required for tracking, the complexity of data, etc.

Infor EAM Reviews

Average customer reviews & user sentiment summary:

112 reviews

83%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • Customer Service: Every reviewer mentioning support observed that customer service is responsive and takes constant feedback for development.
  • User-Friendly: All reviewers who mention usability said Infor EAM has a user-friendly interface and intuitive features.
  • Asset Management: Asset management has helped reduce asset downtime, according to all the reviewers mentioning this feature.
  • Flexibility: Every review mentioning flexibility indicated that the solution can be tailored to company needs.
  • Work Order: More than 85% of reviewers observed that this feature helps them manage work orders easily.
  • Cloud: Updates to the multi-tenant cloud make information faster to access, according to more than 85% of reviewers referring to this element.

Cons

  • Mobile App: Functionality of the mobile interface needs improvement, according to 70% of reviews mentioning the mobile app.
  • Reporting: Customized reporting is complicated, according to 70% users who mention this feature.
  • Licensing: All users referencing this feature felt the licensing policies don’t match with their company and found it expensive.
  • Configuration: Over 68% of reviewers mentioning this aspect felt that configuring the system is difficult.
  • Updates: Updates are too frequently released, according to more than 70% of users mentioning this element.

Researcher's Summary:

Infor EAM helps users manage assets, work orders, inventory, materials, budgets and projects. It excels in usability, aids preventive maintenance, provides exceptional customer service and is highly customizable. However, as mentioned in multiple reviews, there is a need to improve the mobile interface. There’s also room for improvement in reports, configuration and licensing. Overall, it’s a good fit for businesses looking for a highly tailored, intuitive CMMS that helps with maintenance planning.

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