Product Information

Benefits and Insights

Why use Infor EAM?

Key differentiators & advantages of Infor EAM

  • Extend Asset Life:Infor CloudSuite EAM facilitates preventive maintenance scheduling and routine repair tasks that keep assets operating at peak performance for as long as possible. It helps managers better predict equipment failure by closely monitoring asset health and reliability as well as tracking maintenance history and forecasting end-of-life timelines.
  • Increase Efficiency: By automating condition monitoring and streamlining technician workflows, Infor CloudSuite optimizes maintenance team operations with innovative labor management. It incorporates IoT sensors, drone technology and artificial intelligence to make maintenance departments as effective as possible. 
  • Ensure Regulatory Compliance: Risk and safety management is vital to asset-intensive industries, and Infor facilitates a safe and compliant site through hazardous material management, lockout/tagout procedures, permit storage, contract management and more. It also prioritizes frequent inspections and makes the audit process smooth and organized. 
  • Manage Costs: From budgeting to materials to maintenance expenditures to forecasting to project management, users can track and handle costs throughout their organization from a convenient centralized hub. It performs service-cost tracking for client work, lets users manage equipment rentals and automatically includes invoice costs in reports to make financial management simple.

Industry Expertise

Infor specializes in serving organizations in manufacturing, chemicals, oil and gas, transit, the public sector, utilities, healthcare and hospitality.

  • Asset Management: Asset lifecycle management records, standardizes, maintains and structures asset profile information such as identity, configuration, location and maintenance history. It tracks asset depreciation, stores warranty information and provides full technical and commercial functions. 
  • Work Management: This feature combines workforce and work order management into a comprehensive module that manages, plans and monitors maintenance work as well as the resources required to complete said work. Managers can create preventive maintenance plans, schedule work and assign work orders to technicians based on predefined requirements. It also offers purchase order management, revision control, HR management, reliability management and more.
  • Materials Management: This feature monitors stock levels of spare parts and equipment and helps users maintain an acceptable level to meet needs without overstocking. It automates supply shipments and purchase orders, stores receipts and keeps records organized. It offers material organization, product grouping, stock replenishment, receipt and return management as well as procurement features like RFQs, POs, invoices and contract management.
  • Budgeting: Infor streamlines budget creation by automating cost capture and analysis of costs for tasks and projects. It can use a variety of KPIs to perform calculations and generate reports on financial performance and forecasts.
  • Inspection Management: Users can simplify inspections through automated collection of required measurements. It offers risk and safety management features that identify hazardous materials and situations to better protect site workers. 
  • Project Management: This module streamlines project management tasks from budgeting to task tracking to completion. Managers can monitor resource use, compare costs, track progress and more. 


Some of the product limitations include:

  • Ranked relatively low by customer references in some functionality areas such as work scheduling, subcontractor management, shutdown planning, and analytics/reporting, suggesting third-party products or custom development may be needed to fulfill these needs.
  • Only the Elite subscription plan provides access to a customer success manager, so clients should select support based on their expected needs.
  • Infor’s penetration to industries such as Mining and Utilities remains a challenge since players in these markets have shown reluctance to move to the cloud.
  • Customers expect more project management functionality within the EAM product from Infor.
  • Creating custom reporting is difficult and needs help from customer support.
  • Does not offer a free trial.
  • Does not easily allow users to delete the menus that have been used in past releases.
  • Does not allow system managers to handle canned reports. 

Infor EAM Suite Support

mail_outlineEmail: Users cannot email support directly, but they can instant chat with a chatbot on Infor’s support page. This bot suggests resources that might answer your question. If you can’t find what you’re looking for, you can chat with a live agent. These agents are online during most business hours and respond almost instantly.
phonePhone: Phone: Users can contact Infor support by calling 877.772.4111. This line is open to anyone, including non-subscribers.
schoolTraining: Extensive training materials can be accessed through Infor’s Education Services. These can be accessed via Infor’s site on the resources page, by calling 866.246.2213 or 678.319.8114 or by emailing them at [email protected]
local_offerTickets: Users can log incidents at the Infor support portal inforxtreme. This is also the source users can use to find help resources such as documentation, articles, videos and the knowledgebase.

Cost of Ownership for Infor EAM

License/Subscription On-premise:
  • Perpetual license-based model: required to pay an upfront fee to own the software and IP for a fixed term, along with installation, customization and integration costs over and above the license fee
  • Cost is based on an initial licensing fee per user/named user license
  • Additional modules require additional licenses which are valid for a fixed term only
  • Price is dependent on the size of the business, functionality requirements and number of users 
  • Recurring subscription-based model: monthly cost depending on the number of users
Maintenance Cost
  • Cost is over and above the upfront cost/license fee
  • Requires ongoing maintenance plus ongoing upgrade
  • Users are required to enter into a maintenance agreement
  • for annual support and maintenance, the cost of which is
  • in the range of 10% and 20% of the original license fee
  • Not included in the subscription cost
  • Additional cost for ongoing maintenance and upgrades
  • For both types of deployment:
  • Infor Services provides support services that include cloud support services and global support, with support professionals located in 28 countries
  • Infor Support Services also offers flexible pre-packaged support in three different versions: Essential, Premium and Elite Support
  • Infor also offers ongoing upgrades support through Infor deployment services
  • Infor Xtreme Portal, a non-script-based phone support model where Infor collaborates with the developers who create and update the applications, gives customers instant access to everything available through Xtreme Support, from software patches to service packs and customer communities
Installation/Implementation Cost
  • Provides deployment services which include customized system implementation, upgrades, data migration, testing automation, performance management, and standardized implementation support
  • Infor’s Implementation Accelerators are tailored specifically by industry and for Infor’s solutions. Infor delivers implementation services through its offshore Centers of Excellence. Their centers in Manila, Philippines, and Hyderabad, India have more than 650 employees with deep domain expertise, in addition to an understanding of local industries and requirements
  • Infor also implements solutions through its partners
Customization Cost
  • Cost varies depending on the applications and modules added, based on UI changes, configurable dashboards, data elements required for tracking, the complexity of data, etc.

Infor EAM Reviews

Average customer reviews & user sentiment summary:

112 reviews


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