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Benefits and Insights

Why use NetSuite WMS?

Key differentiators & advantages of NetSuite WMS

  • Central Dashboard:  Get a bird’s eye view of all warehouse operations and key performance indicators across locations and channels with a visual, drag-and-drop widget-based central dashboard. 
  • Scalability:  Multi-location, multi-client handling capability makes the system scalable to suit the requirements of all business sizes. 
  • Real-time Synchronization:  Get real-time updates on inventory stock levels, inbound and outbound processes and more for informed decision making. 
  • Integrations:  Native integration with NetSuite products and accessibility to third-party integrations make operations seamless and easy to manage. 
  • Mobile Accessibility:  Manage and track warehouse operations virtually with native NetSuite WMS apps. 

Industry Expertise

NetSuite WMS is used by small- to mid-sized businesses in retail, manufacturing, distribution and warehousing industries. NetSuite, the parent company of NetSuite WMS, serves over 22,000 users globally.

Key Features

  • Multi-Location Warehouse Management:  Streamline end-to-end warehouse operations such as picking, packing, shipping, receiving and placement with automation and multi-warehouse capabilities. 
  • 3PL Management:  Manage multiple warehouses and clients through dedicated client portals to benchmark operations and facilitate direct communication. Set up permission-based roles and data access to execute data privacy. 
  • Inventory Management:  Get complete inventory visibility and control with real-time stock-level alerts, lot control, and inventory adjustments. Track each item’s quantity, location, status and history and overlook stock movements at various geographic locations. 
  • Order Management:  Automate and manage order processing and fulfillment based on priority. Measure operations in real time with outbound processing and full-cycle visibility. 
  • Purchasing:  Manage purchase requests, supplier invoices and reorders while monitoring suppliers and products. 
  • Quality Management:  Deploy quality control measures, manage expiry dates and mark stock as accepted or rejected to maintain quality standards. 
  • Receiving and Put-away Management:  Streamline the movement of received goods from shipping docks to storage location based on predetermined rules and warehouse flow. 
  • Returns Management:  Manage reverse logistics processes for return orders, perform quality checks, split the status of return orders and identify resalable items. 
  • Shipping Management:  Leverage third-party integrations with carriers and last-mile delivery partners for efficient shipping management. 

Limitations

These limitations are current as of the writing of this review:

  •  User interface is outdated 
  •  Cost of implementation and customization is high 
  •  Difficult to create custom reports without the help of a support team 
  •  Support is lax unless the user pays for a dedicated third-party partner 

Suite Support

NetSuite WMS offers 24/7 support to its users through email, phone and a chat portal.

mail_outlineEmail: Support email is hidden behind a customer login.
phonePhone: Support phone numbers are hidden behind a customer login.
schoolTraining: Training is available via documentation and videos. Webinars and in-person support can be requested. Third-party assistance is also available for implementation, customization and troubleshooting.
local_offerTickets: Users can submit a ticket on a dedicated customer support portal after logging into the client portal. Tickets are responded to in priority order.

NetSuite WMS Reviews

Average customer reviews & user sentiment summary:

2243 reviews

78%

of users would recommend this product

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