Product Information

Benefits and Insights

Why use Citrix GoToAssist?

Key differentiators & advantages of Citrix GoToAssist

For IT Managers, GoToAssist can help you:
  • Solve more problems in less time.
  • Support remote users around the globe and around the clock.
  • Service computers (and servers) even when workers are away from their desks.
  • Administer teams of technicians, assigning access rights.

For IT Consultants and Managed Service Providers (MSPs), GoToAssist can help you:
  • Rise above the competition with faster, more professional service.
  • Quickly deliver live support to clients in need.
  • Support clients even when they are away from their computers.
  • Access unattended servers and computers for maintenance and updates.
  • Reduce travel time and boost productivity.
  • Increase revenue by selling “retained” support services.

For Software Consultants, GoToAssist can help you:
  • Troubleshoot and quickly resolve issues for clients.
  • Audit the health and performance of machines where your software is deployed.
  • Provide ad-hoc training on your software via screen sharing.
  • Transfer patches and software through file and folder sharing.
  • Sell additional support services.