What is Citrix GoToAssist?
Citrix GoToAssist provides easy-to-use cloud-based solutions that enable organizations of all sizes to connect with customers, employees and machines online. With GoToAssist, IT professionals can deliver fast, secure remote support and monitor IT infrastructures from anywhere. GoToAssist is recognized as the worldwide market leader by IDC and ranked highest in customer satisfaction according to TSIA research.
Benefits and Insights
Why use Citrix GoToAssist?
Key differentiators & advantages of Citrix GoToAssist
For IT Managers, GoToAssist can help you:
- Solve more problems in less time.
- Support remote users around the globe and around the clock.
- Service computers (and servers) even when workers are away from their desks.
- Administer teams of technicians, assigning access rights.
For IT Consultants and Managed Service Providers (MSPs), GoToAssist can help you:
- Rise above the competition with faster, more professional service.
- Quickly deliver live support to clients in need.
- Support clients even when they are away from their computers.
- Access unattended servers and computers for maintenance and updates.
- Reduce travel time and boost productivity.
- Increase revenue by selling “retained” support services.
For Software Consultants, GoToAssist can help you:
- Troubleshoot and quickly resolve issues for clients.
- Audit the health and performance of machines where your software is deployed.
- Provide ad-hoc training on your software via screen sharing.
- Transfer patches and software through file and folder sharing.
- Sell additional support services.