[Home](https://www.selecthub.com/) \> [CRM](https://www.selecthub.com/category/customer-relationship-management/) \> [Customer Success Software](https://www.selecthub.com/c/customer-success-software/) \> [Totango](https://www.selecthub.com/p/customer-success-software/totango/) \> Totango vs ClientSuccess 

#  Totango vs ClientSuccess 

 Last Updated: May 11th, 2026 

Our analysts compared [Totango](https://www.selecthub.com/p/customer-success-software/totango/) vs [ClientSuccess](https://www.selecthub.com/p/customer-success-software/clientsuccess/) based on data from our 400+ point analysis of [Customer Success Software](https://www.selecthub.com/c/customer-success-software/), user reviews and our own crowdsourced data from our [free software selection platform](https://www.selecthub.com/about/start-free-selection-project-site/?category=Customer Success Software&cta=customer-success-software).

[Overview](#product-overview) [Pricing](#product-pricing) [Our Review](#product-analyst-summary) [User Ratings](#user-sentiment-section) [Features](#product-benefits-features) [Screenshots](#product-screenshots) 

Remove Add to Compare 

[![Totango Software Tool](https://cdn.selecthub.com/products/8836dbb157546d4d0ad8ba575bca0e17-31e17759d3722f62d4920f40224e8e37/resources/normal/logo.png?1735766533)](https://www.selecthub.com/p/customer-success-software/totango/)

Remove Add to Compare 

[![ClientSuccess Software Tool](https://cdn.selecthub.com/products/a5be7e784650548b8fc47a6d067b52b4-f86525d78b3b77b154c5fd5af2015dc7/resources/normal/logo.png?1747124612)](https://www.selecthub.com/p/customer-success-software/clientsuccess/)

[Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Customer+Success+Software&product%5Fname=Totango&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F8836dbb157546d4d0ad8ba575bca0e17-31e17759d3722f62d4920f40224e8e37%2Fresources%2Fnormal%2Flogo.png%3F1735766533) [Demo](https://pmo.selecthub.com/get-product-demo/?category=Customer+Success+Software&product%5Fname=Totango&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F8836dbb157546d4d0ad8ba575bca0e17-31e17759d3722f62d4920f40224e8e37%2Fresources%2Fnormal%2Flogo.png%3F1735766533) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Customer+Success+Software&product%5Fname=Totango&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F8836dbb157546d4d0ad8ba575bca0e17-31e17759d3722f62d4920f40224e8e37%2Fresources%2Fnormal%2Flogo.png%3F1735766533&price=3) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Customer+Success+Software&product%5Fname=Totango&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F8836dbb157546d4d0ad8ba575bca0e17-31e17759d3722f62d4920f40224e8e37%2Fresources%2Fnormal%2Flogo.png%3F1735766533&price=3) 

[Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Customer+Success+Software&product%5Fname=ClientSuccess&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fa5be7e784650548b8fc47a6d067b52b4-f86525d78b3b77b154c5fd5af2015dc7%2Fresources%2Fnormal%2Flogo.png%3F1747124612) [Demo](https://pmo.selecthub.com/get-product-demo/?category=Customer+Success+Software&product%5Fname=ClientSuccess&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fa5be7e784650548b8fc47a6d067b52b4-f86525d78b3b77b154c5fd5af2015dc7%2Fresources%2Fnormal%2Flogo.png%3F1747124612) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Customer+Success+Software&product%5Fname=ClientSuccess&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fa5be7e784650548b8fc47a6d067b52b4-f86525d78b3b77b154c5fd5af2015dc7%2Fresources%2Fnormal%2Flogo.png%3F1747124612&price=5) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Customer+Success+Software&product%5Fname=ClientSuccess&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fa5be7e784650548b8fc47a6d067b52b4-f86525d78b3b77b154c5fd5af2015dc7%2Fresources%2Fnormal%2Flogo.png%3F1747124612&price=5) 

###  Products Insights

 Product Ranking 

## #2

 among all   
 Customer Success Software

## #6

 among all   
 Customer Success Software

[Find out who the leaders are](https://pmo.selecthub.com/request-custom-scorecard?post%5Ftype=auto%5Fvs%5Farticle&category%5Fslug=customer-success-software&product%5Fslug=totango&category=Customer+Success+Software) 

 Price Starts From

$249 Monthly, Freemium 

[ Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=Totango&category=Customer Success Software&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/8836dbb157546d4d0ad8ba575bca0e17-31e17759d3722f62d4920f40224e8e37/resources/normal/logo.png?1735766533) 

 Custom Quote 

 i

 Free Trial is unavailable →

 Pros

 What we like about Totango and ClientSuccess:

**360° Customer View:** User reviews consistently praise Totango for providing a comprehensive, single-pane view of customer data, aggregating information from various sources to offer a holistic understanding of customer health and behavior.

**Collaboration Catalyst:** The platform facilitates seamless collaboration among customer success, sales, and support teams by centralizing customer information and communication, fostering a unified approach to customer management.

**Proactive Engagement:** Totango empowers businesses to move from reactive to proactive customer engagement. Features like automated workflows, health scores, and engagement analytics enable timely interventions and personalized interactions based on real-time insights.

**SuccessBLOCs for Quick Wins:** User reviews highlight the value of Totango's SuccessBLOCs, which are pre-built customer success program templates based on industry best practices. These templates expedite the implementation process and provide a framework for driving desired outcomes.

**Intuitive Interface:** ClientSuccess is commonly praised for its user-friendly design, which allows for a smooth onboarding experience and enables users to quickly adapt to the platform's features.

**Centralized Client Information:** The platform excels at consolidating client data into a single location, giving customer success managers a comprehensive view of client interactions, health scores, and other relevant information.

**Effective Communication Tools:** ClientSuccess facilitates seamless communication and collaboration among customer success team members, allowing for efficient task management, information sharing, and the creation of a consistent client experience.

 Cons

 What we dislike about Totango and ClientSuccess:

**Implementation Headaches:** User reviews frequently mention that getting Totango up and running can be a lengthy and complicated process. 

**Data Integration Demands:** It seems that making sure Totango plays nicely with other systems requires ongoing attention, particularly when it comes to data integration maintenance. 

**Usability Issues:** Some users have given the thumbs down to Totango's dashboards and reporting, finding them less intuitive than they could be. 

**CRM Connectivity Concerns:** The integration with popular CRMs, especially Gmail, has been labeled "clunky" by some users, hindering smooth workflows. 

**Limited Analytics:** User reviews mention that while ClientSuccess offers some analytics features, there is room for improvement in this area.

**Outdated Knowledge Center:** Some user reviews point out that the knowledge center can contain outdated or missing articles, which may impact user experience.

###  Our Review

 Is Totango the customer success platform that makes your heart to-tango with joy? User reviews from the last year suggest it just might be. Customers rave about Totango's user-friendly interface and robust automation features, allowing them to streamline workflows and gain deeper customer insights. One user, a Customer Success Manager in a mid-market company, highlighted Totango's ability to centralize customer information from various databases, simplifying their daily tasks. This echoes a common sentiment among users who praise Totango's integration capabilities, particularly with Salesforce and Marketo, which are essential for aligning sales and marketing efforts. However, some users have pointed out areas for improvement. Implementation and data integration have been cited as occasional challenges, with some experiencing issues with data syncing and the intuitiveness of certain features. A few users even reported occasional glitches and a learning curve when navigating the platform. Despite these drawbacks, Totango remains a popular choice, especially for businesses seeking a robust yet affordable customer success platform. Its customizable dashboards, automation capabilities, and seamless integration with key business systems make it a valuable asset for customer success teams. While there might be a few missteps in the dance, Totango's strengths and user-friendly approach make it a strong contender in the customer success arena, especially for mid-market companies looking to optimize their customer journey and boost retention. 

 Show more 

 Is ClientSuccess the client for success? ClientSuccess users tend to agree. ClientSuccess garners largely favorable reviews, with users praising its user-friendly interface and robust functionality. For example, one user raved about the platform's simplicity, stating, "It is robust enough to serve all our needs but not so overwhelming that we don't understand it." This ease of use, coupled with its comprehensive customer management features, makes it a top choice for businesses aiming to streamline their customer success operations. However, some users have expressed a desire for enhanced analytics and more detailed documentation. Despite these minor drawbacks, ClientSuccess stands out for its intuitive design, powerful features, and exceptional customer support, making it an ideal solution for companies, especially small to mid-sized businesses experiencing growth, looking to elevate their customer success game to new heights. 

 Show more 

###  User Sentiment Summary

 Totango has a user sentiment rating of 84 based on 1585 reviews. ClientSuccess has a user sentiment rating of 88 based on 442 reviews. 

![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) 1585 reviews 

![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) 442 reviews 

 Synopsis

 Evaluating all review platforms, our market analysts have compiled the following user sentiment data.

 84%

of users recommend this product

 Totango has a 'great' User Satisfaction Rating of 84% when considering 1585 user reviews from 4 recognized software review sites.

 88%

of users recommend this product

 ClientSuccess has a 'great' User Satisfaction Rating of 88% when considering 442 user reviews from 3 recognized software review sites.

 User Review Scores

**G2.com, Inc** 

**4.3** (1132) 

**4.4** (422) 

**Capterra Inc** 

**3.8** (32) 

**4.2** (17) 

**Gartner, Inc** 

**4.1** (10) 

**3.8** (3) 

**TrustRadius** 

**4.0** (411) 

n/a 

###  Product Assistance

 Training Resources

Documentation

In Person

Live Online

Videos

Webinars

Documentation

In Person

Live Online

Videos

Webinars

 Support

Email

Phone

Chat

FAQ

Forum

Knowledge Base

24/7 Live Support

Email

Phone

Chat

FAQ

Forum

Knowledge Base

24/7 Live Support

###  Product Basics

 Company Size 

 i

Small

Medium

Large

Small

Medium

Large

 Platforms Supported

Windows

Mac

Linux

Android

Chromebook

Windows

Mac

Linux

Android

Chromebook

 Deployment Supported

Cloud

On-Premise

Mobile

Cloud

On-Premise

Mobile

 Comparison of Top Alternatives

[ Totango Alternatives](https://www.selecthub.com/customer-success-software/totango/alternatives/) 

[ ClientSuccess Alternatives](https://www.selecthub.com/customer-success-software/clientsuccess/alternatives/) 

###  Screenshots

![Screenshots]() 

![Screenshots]()![Screenshots]() 

###  Key Features

* **Customer Segmentation:** Totango allows users to create dynamic customer segments based on real-time data, enabling targeted engagement strategies.
* **Health Scoring:** The platform provides customizable health scores to assess customer satisfaction and predict churn, using metrics like product usage and support interactions.
* **SuccessBLOCs:** Pre-built modules designed to address specific customer success goals, such as onboarding or renewal, with tailored workflows and KPIs.
* **Task Management:** Users can assign and track tasks within the platform, ensuring accountability and streamlined collaboration across teams.
* **Journey Mapping:** Visualize and manage the entire customer journey, from onboarding to renewal, with customizable stages and touchpoints.

 read more... 

* **Customer Health Scoring:** Provides a comprehensive view of customer health through customizable metrics and real-time data analysis.
* **Renewal Management:** Streamlines the renewal process with automated reminders and tracking tools to ensure timely contract renewals.
* **Success Cycle Management:** Offers a structured framework for managing customer success initiatives, from onboarding to advocacy.
* **Customer Segmentation:** Allows for the creation of targeted customer groups based on specific criteria to tailor engagement strategies.
* **Task Management:** Facilitates efficient task assignment and tracking within teams, ensuring accountability and timely completion of customer-related tasks.

 read more... 

###  Top Alternatives in Customer Success Software 

[  Akita ](https://www.selecthub.com/p/customer-success-software/akita-software/) [  ChurnZero ](https://www.selecthub.com/p/customer-success-software/churnzero/) [  ClientSuccess ](https://www.selecthub.com/p/customer-success-software/clientsuccess/) [  Custify ](https://www.selecthub.com/p/customer-success-software/custify/) [  EverAfter ](https://www.selecthub.com/p/customer-success-software/everafter/) [  Gainsight CS ](https://www.selecthub.com/p/customer-success-software/gainsight-cs/) [  Noci ](https://www.selecthub.com/p/customer-success-software/noci/) [  Pipz ](https://www.selecthub.com/p/customer-success-software/pipz/) [  Planhat ](https://www.selecthub.com/p/customer-success-software/planhat/) [  Sales Machine ](https://www.selecthub.com/p/customer-success-software/sales-machine/) 

###  Head-to-Head Comparison

![Totango Software Tool]() 

![ChurnZero Software Tool]() 

[Totango VS ChurnZero](https://www.selecthub.com/customer-success-software/totango-vs-churnzero/) 

![Totango Software Tool]() 

![ClientSuccess Software Tool]() 

[Totango VS ClientSuccess](https://www.selecthub.com/customer-success-software/totango-vs-clientsuccess/) 

![Totango Software Tool]() 

![Custify Software Tool]() 

[Totango VS Custify](https://www.selecthub.com/customer-success-software/totango-vs-custify/) 

![Totango Software Tool]() 

![EverAfter Software Tool]() 

[Totango VS EverAfter](https://www.selecthub.com/customer-success-software/totango-vs-everafter/) 

![Totango Software Tool]() 

![Noci Software Tool]() 

[Totango VS Noci](https://www.selecthub.com/customer-success-software/totango-vs-noci/) 

![Totango Software Tool]() 

![Planhat Software Tool]() 

[Totango VS Planhat](https://www.selecthub.com/customer-success-software/totango-vs-planhat/) 

**About SelectHub (and our data)** 

We’re the employee-owned Austin-based startup democratizing software data so you can make your decisions in an influence-free zone. Our market data is crowdsourced from our user-base of 100,000+ companies.

WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more...

![SelectHub Products Reporting and Analytics]() 

![SelectHub Products Cost and Pricing Guide]() 

**Tier 1:**  
 Fully/moderately supported out-of-the-box allowing for quick and easy deployment.  
Fully or moderately supported out-of-the-box with industry-leading capabilities and is immediately available after installation without needing any add-ons, integrations, or custom development. 

**Tier 2:**  
 Supported with workarounds or add-ons that may require additional costs.  
Not directly available in the software, but can be accomplished using other built-in features, workarounds, or add-ons/products from the vendor with or without any additional cost. 

**Tier 3:**  
 Requires partner integrations or custom development that is often at an additional cost.  
Requires additional integrations, plugins, marketplace applications from a third-party vendor, or custom development using the APIs, libraries, extensions, and development framework supported by the software, with or without any additional cost. 

[Close](#) 

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